Printer Redirection Problem

  • Thread starter Thread starter Vincent
  • Start date Start date
V

Vincent

Guest
One of our customers is experiencing some bizarre problems with
printer redirection via terminal services. There are 3 printers that
are being redirected and the appropriate drivers for each of these
printers has been installed on the terminal server. Periodically, the
redirected printers will dissappear from the printers folder and they
will call us up and complain. Each time we encounter this issue, we
log them off, restart the spooler on the terminal server and log them
back in. Like magic, the printers reappear and work correctly. Has
anyone experienced similar issues with redirected printers
disappearing from a terminal services session? Any help is
appreciated. Thanks.

Vincent
 
Re: Printer Redirection Problem

Vincent wrote:
> One of our customers is experiencing some bizarre problems with
> printer redirection via terminal services. There are 3 printers that
> are being redirected and the appropriate drivers for each of these
> printers has been installed on the terminal server.

Non-MS print drivers sometimes have the uncanny ability to screw
up the print spooler on a TS server. Yep, this is based on
experience.

>Periodically, the
> redirected printers will dissappear from the printers folder and they
> will call us up and complain. Each time we encounter this issue, we
> log them off, restart the spooler on the terminal server and log them
> back in. Like magic, the printers reappear and work correctly. Has
> anyone experienced similar issues with redirected printers
> disappearing from a terminal services session? Any help is
> appreciated. Thanks.

What type of printers are they?

Check to see if MS has a print driver at
http://catalog.update.microsoft.com

moncho
 
Re: Printer Redirection Problem

On Apr 11, 9:52 am, moncho <mon...@NOspmanywhere.com> wrote:
> Vincent wrote:
> >      One of our customers is experiencing some bizarre problems with
> > printer redirection via terminal services.  There are 3 printers that
> > are being redirected and the appropriate drivers for each of these
> > printers has been installed on the terminal server.  
>
> Non-MS print drivers sometimes have the uncanny ability to screw
> up the print spooler on a TS server.  Yep, this is based on
> experience.
>
> >Periodically, the
> > redirected printers will dissappear from the printers folder and they
> > will call us up and complain.  Each time we encounter this issue, we
> > log them off, restart the spooler on the terminal server and log them
> > back in.  Like magic, the printers reappear and work correctly.  Has
> > anyone experienced similar issues with redirected printers
> > disappearing from a terminal services session?  Any help is
> > appreciated.  Thanks.
>
> What type of printers are they?
>
> Check to see if MS has a print driver athttp://catalog.update.microsoft.com
>
> moncho

They are 3 different printers:

HP Laserjet
Zebra barcode printer
Star receipt printer
 
Re: Printer Redirection Problem

Vincent wrote:
> On Apr 11, 9:52 am, moncho <mon...@NOspmanywhere.com> wrote:
>> Vincent wrote:
>>> One of our customers is experiencing some bizarre problems with
>>> printer redirection via terminal services. There are 3 printers that
>>> are being redirected and the appropriate drivers for each of these
>>> printers has been installed on the terminal server.
>> Non-MS print drivers sometimes have the uncanny ability to screw
>> up the print spooler on a TS server. Yep, this is based on
>> experience.
>>
>>> Periodically, the
>>> redirected printers will dissappear from the printers folder and they
>>> will call us up and complain. Each time we encounter this issue, we
>>> log them off, restart the spooler on the terminal server and log them
>>> back in. Like magic, the printers reappear and work correctly. Has
>>> anyone experienced similar issues with redirected printers
>>> disappearing from a terminal services session? Any help is
>>> appreciated. Thanks.
>> What type of printers are they?
>>
>> Check to see if MS has a print driver athttp://catalog.update.microsoft.com
>>
>> moncho
>
> They are 3 different printers:
>
> HP Laserjet
> Zebra barcode printer
> Star receipt printer

If any of the printer at the following links match your printer
and model, I would remove the current drivers and install these.

http://catalog.update.microsoft.com/v7/site/Search.aspx?q=Zebra
http://catalog.update.microsoft.com/v7/site/Search.aspx?q=star

If these drivers do not match, you may need to use a third party
printing solution like Thin Print.

moncho
 
Back
Top