Vista home premium x64 crashes with no error message or log entry

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Norm1320

Guest
I've been struggling for 2 weeks now to get the x64 version of windows to run
properly. It's a clean install with no added software yet. It will run for
anywhere between 5 second and 20 hours after reaching the desktop. When it
crashes, everything stops immediately except for the mouse pointer, which
will continue to function for a few minutes usually. The HD makes no sounds
to indicate that it's trying to do anything. When I hit the reset button and
it loads up again, I check the error logs and there is nothing there for the
time of the crash and no errors leading up to the crash. I have removed all
hardware that is not critical to running the system, I've switched out the
memory, run every test I can think of from UltimateBootCD, and run any
windows diagnostic tool that I can think of.

Since the last image before the crash always remains on the monitor, I have
tried leaving Task Manager open on processes tab (ordered by CPU usage), and
also system monitor with the HD activity expanded. When the crash occurs
both the CPU and the HD are operating at very low stress levels and there are
no apparent activity spikes.

This is a phenom 9600 with 4 GB of OCZ ram, Radeon HD3650 graphics, and a
Gigabyte ma78g motherboard. Al of which worked great with the x86 version of
XP-SP2. All applicable updates and hotfixes have been installed.

Does anyone know of a solution to this? If not, is it possible to exchange
my x64 version of Vista for the x86 version? I'd like to stick with Vista,
but if I have to go back to XP to get the system stabilized, I will.

Thank
 
RE: Vista home premium x64 crashes with no error message or log entry

Hi,
If you are 100% that there were no hardware changes from the moment you left
XP SP2 behind and installed XP x64, then we have to rule out hardware issues.
The only think I can think of is a defective driver.
Are the drivers for your minimum configuration up to date?
Carlos

"Norm1320" wrote:

> I've been struggling for 2 weeks now to get the x64 version of windows to run
> properly. It's a clean install with no added software yet. It will run for
> anywhere between 5 second and 20 hours after reaching the desktop. When it
> crashes, everything stops immediately except for the mouse pointer, which
> will continue to function for a few minutes usually. The HD makes no sounds
> to indicate that it's trying to do anything. When I hit the reset button and
> it loads up again, I check the error logs and there is nothing there for the
> time of the crash and no errors leading up to the crash. I have removed all
> hardware that is not critical to running the system, I've switched out the
> memory, run every test I can think of from UltimateBootCD, and run any
> windows diagnostic tool that I can think of.
>
> Since the last image before the crash always remains on the monitor, I have
> tried leaving Task Manager open on processes tab (ordered by CPU usage), and
> also system monitor with the HD activity expanded. When the crash occurs
> both the CPU and the HD are operating at very low stress levels and there are
> no apparent activity spikes.
>
> This is a phenom 9600 with 4 GB of OCZ ram, Radeon HD3650 graphics, and a
> Gigabyte ma78g motherboard. Al of which worked great with the x86 version of
> XP-SP2. All applicable updates and hotfixes have been installed.
>
> Does anyone know of a solution to this? If not, is it possible to exchange
> my x64 version of Vista for the x86 version? I'd like to stick with Vista,
> but if I have to go back to XP to get the system stabilized, I will.
>
> Thank
 
Re: Vista home premium x64 crashes with no error message or log entry

If you can get into safe mode, go in and "disable" your graphics device,
sound device, usb root hubs, ports (like COM and such), and the network
devices. (If this doesn't work, disable anything else extra or
non-essential). Then reboot and see if it still crashes. If not, slowly
re-enable these devices one by one until you find the problem again.

Incidentally, I once had a VERY similar problem caused by anti-virus
software in Vista's beta days. I would also disable or uninstall ANY
anti-virus software or security software. You need that, of course, but
only once you get your system running and can find a compatible product.

- John

"Norm1320" <Norm1320@discussions.microsoft.com> wrote in message
news:09E51304-E24D-4870-ABE0-E6EBA8490421@microsoft.com...
> I've been struggling for 2 weeks now to get the x64 version of windows to
> run
> properly. It's a clean install with no added software yet. It will run
> for
> anywhere between 5 second and 20 hours after reaching the desktop. When
> it
> crashes, everything stops immediately except for the mouse pointer, which
> will continue to function for a few minutes usually. The HD makes no
> sounds
> to indicate that it's trying to do anything. When I hit the reset button
> and
> it loads up again, I check the error logs and there is nothing there for
> the
> time of the crash and no errors leading up to the crash. I have removed
> all
> hardware that is not critical to running the system, I've switched out the
> memory, run every test I can think of from UltimateBootCD, and run any
> windows diagnostic tool that I can think of.
>
> Since the last image before the crash always remains on the monitor, I
> have
> tried leaving Task Manager open on processes tab (ordered by CPU usage),
> and
> also system monitor with the HD activity expanded. When the crash occurs
> both the CPU and the HD are operating at very low stress levels and there
> are
> no apparent activity spikes.
>
> This is a phenom 9600 with 4 GB of OCZ ram, Radeon HD3650 graphics, and a
> Gigabyte ma78g motherboard. Al of which worked great with the x86 version
> of
> XP-SP2. All applicable updates and hotfixes have been installed.
>
> Does anyone know of a solution to this? If not, is it possible to
> exchange
> my x64 version of Vista for the x86 version? I'd like to stick with
> Vista,
> but if I have to go back to XP to get the system stabilized, I will.
>
> Thank
 
RE: Vista home premium x64 crashes with no error message or log en

RE: Vista home premium x64 crashes with no error message or log en

The only things that I haven't been able to find new x64 drivers for are the
keyboard/mouse combo and the monitor. But vista does have reference drivers
for those.

"Carlos" wrote:

> Hi,
> If you are 100% that there were no hardware changes from the moment you left
> XP SP2 behind and installed XP x64, then we have to rule out hardware issues.
> The only think I can think of is a defective driver.
> Are the drivers for your minimum configuration up to date?
> Carlos
>
> "Norm1320" wrote:
>
> > I've been struggling for 2 weeks now to get the x64 version of windows to run
> > properly. It's a clean install with no added software yet. It will run for
> > anywhere between 5 second and 20 hours after reaching the desktop. When it
> > crashes, everything stops immediately except for the mouse pointer, which
> > will continue to function for a few minutes usually. The HD makes no sounds
> > to indicate that it's trying to do anything. When I hit the reset button and
> > it loads up again, I check the error logs and there is nothing there for the
> > time of the crash and no errors leading up to the crash. I have removed all
> > hardware that is not critical to running the system, I've switched out the
> > memory, run every test I can think of from UltimateBootCD, and run any
> > windows diagnostic tool that I can think of.
> >
> > Since the last image before the crash always remains on the monitor, I have
> > tried leaving Task Manager open on processes tab (ordered by CPU usage), and
> > also system monitor with the HD activity expanded. When the crash occurs
> > both the CPU and the HD are operating at very low stress levels and there are
> > no apparent activity spikes.
> >
> > This is a phenom 9600 with 4 GB of OCZ ram, Radeon HD3650 graphics, and a
> > Gigabyte ma78g motherboard. Al of which worked great with the x86 version of
> > XP-SP2. All applicable updates and hotfixes have been installed.
> >
> > Does anyone know of a solution to this? If not, is it possible to exchange
> > my x64 version of Vista for the x86 version? I'd like to stick with Vista,
> > but if I have to go back to XP to get the system stabilized, I will.
> >
> > Thank
 
Re: Vista home premium x64 crashes with no error message or log en

Re: Vista home premium x64 crashes with no error message or log en

Thanks for the suggestion. I'll let you know how it goes.

Also, I have a new symptom, for what it's worth. I was playing an audio
file at the moment of the latest crash, and the audio did continue to play in
an endless loop. One of those annoying 1/4 second stutters (I'm sure you
know the type). Not sure what that tells me.

"John Adams" wrote:

> If you can get into safe mode, go in and "disable" your graphics device,
> sound device, usb root hubs, ports (like COM and such), and the network
> devices. (If this doesn't work, disable anything else extra or
> non-essential). Then reboot and see if it still crashes. If not, slowly
> re-enable these devices one by one until you find the problem again.
>
> Incidentally, I once had a VERY similar problem caused by anti-virus
> software in Vista's beta days. I would also disable or uninstall ANY
> anti-virus software or security software. You need that, of course, but
> only once you get your system running and can find a compatible product.
>
> - John
>
> "Norm1320" <Norm1320@discussions.microsoft.com> wrote in message
> news:09E51304-E24D-4870-ABE0-E6EBA8490421@microsoft.com...
> > I've been struggling for 2 weeks now to get the x64 version of windows to
> > run
> > properly. It's a clean install with no added software yet. It will run
> > for
> > anywhere between 5 second and 20 hours after reaching the desktop. When
> > it
> > crashes, everything stops immediately except for the mouse pointer, which
> > will continue to function for a few minutes usually. The HD makes no
> > sounds
> > to indicate that it's trying to do anything. When I hit the reset button
> > and
> > it loads up again, I check the error logs and there is nothing there for
> > the
> > time of the crash and no errors leading up to the crash. I have removed
> > all
> > hardware that is not critical to running the system, I've switched out the
> > memory, run every test I can think of from UltimateBootCD, and run any
> > windows diagnostic tool that I can think of.
> >
> > Since the last image before the crash always remains on the monitor, I
> > have
> > tried leaving Task Manager open on processes tab (ordered by CPU usage),
> > and
> > also system monitor with the HD activity expanded. When the crash occurs
> > both the CPU and the HD are operating at very low stress levels and there
> > are
> > no apparent activity spikes.
> >
> > This is a phenom 9600 with 4 GB of OCZ ram, Radeon HD3650 graphics, and a
> > Gigabyte ma78g motherboard. Al of which worked great with the x86 version
> > of
> > XP-SP2. All applicable updates and hotfixes have been installed.
> >
> > Does anyone know of a solution to this? If not, is it possible to
> > exchange
> > my x64 version of Vista for the x86 version? I'd like to stick with
> > Vista,
> > but if I have to go back to XP to get the system stabilized, I will.
> >
> > Thank
>
 
Re: Vista home premium x64 crashes with no error message or log en

Re: Vista home premium x64 crashes with no error message or log en

Only that the computer was still powered up.

"Norm1320" <Norm1320@discussions.microsoft.com> wrote in message
news:07DCA0F6-202B-4713-87F6-676E009DB856@microsoft.com...
> Thanks for the suggestion. I'll let you know how it goes.
>
> Also, I have a new symptom, for what it's worth. I was playing an audio
> file at the moment of the latest crash, and the audio did continue to play
> in
> an endless loop. One of those annoying 1/4 second stutters (I'm sure you
> know the type). Not sure what that tells me.
>
> "John Adams" wrote:
>
>> If you can get into safe mode, go in and "disable" your graphics device,
>> sound device, usb root hubs, ports (like COM and such), and the network
>> devices. (If this doesn't work, disable anything else extra or
>> non-essential). Then reboot and see if it still crashes. If not, slowly
>> re-enable these devices one by one until you find the problem again.
>>
>> Incidentally, I once had a VERY similar problem caused by anti-virus
>> software in Vista's beta days. I would also disable or uninstall ANY
>> anti-virus software or security software. You need that, of course, but
>> only once you get your system running and can find a compatible product.
>>
>> - John
>>
>> "Norm1320" <Norm1320@discussions.microsoft.com> wrote in message
>> news:09E51304-E24D-4870-ABE0-E6EBA8490421@microsoft.com...
>> > I've been struggling for 2 weeks now to get the x64 version of windows
>> > to
>> > run
>> > properly. It's a clean install with no added software yet. It will
>> > run
>> > for
>> > anywhere between 5 second and 20 hours after reaching the desktop.
>> > When
>> > it
>> > crashes, everything stops immediately except for the mouse pointer,
>> > which
>> > will continue to function for a few minutes usually. The HD makes no
>> > sounds
>> > to indicate that it's trying to do anything. When I hit the reset
>> > button
>> > and
>> > it loads up again, I check the error logs and there is nothing there
>> > for
>> > the
>> > time of the crash and no errors leading up to the crash. I have
>> > removed
>> > all
>> > hardware that is not critical to running the system, I've switched out
>> > the
>> > memory, run every test I can think of from UltimateBootCD, and run any
>> > windows diagnostic tool that I can think of.
>> >
>> > Since the last image before the crash always remains on the monitor, I
>> > have
>> > tried leaving Task Manager open on processes tab (ordered by CPU
>> > usage),
>> > and
>> > also system monitor with the HD activity expanded. When the crash
>> > occurs
>> > both the CPU and the HD are operating at very low stress levels and
>> > there
>> > are
>> > no apparent activity spikes.
>> >
>> > This is a phenom 9600 with 4 GB of OCZ ram, Radeon HD3650 graphics, and
>> > a
>> > Gigabyte ma78g motherboard. Al of which worked great with the x86
>> > version
>> > of
>> > XP-SP2. All applicable updates and hotfixes have been installed.
>> >
>> > Does anyone know of a solution to this? If not, is it possible to
>> > exchange
>> > my x64 version of Vista for the x86 version? I'd like to stick with
>> > Vista,
>> > but if I have to go back to XP to get the system stabilized, I will.
>> >
>> > Thank
>>
 
Re: Vista home premium x64 crashes with no error message or log en

Re: Vista home premium x64 crashes with no error message or log en

You said: "all applicable updates." - does that include the BIOS? You should
also try and reset your BIOS to the default, you may have tweaked something
once ago that XP accepted because it wasn't being affected.

You obviously have some kind of serious conflict that prevents the error to
be logged before it crashes - I would try and identify any and every device
that can be removed from the machine or functionality to be disabled in the
BIOS before you make a completely fresh installation to the barest of
necessities. An installation including re-partitioning!

Such errors are extremely difficult to troubleshoot. The fact that it used
to run with XP has no clue at all to it.

In the TaskManager 'Processes' tab you can organize more columns to be
visible via the 'View' menu item. I don't know what I should suggest, or if
it will help you at all, but I might try 'Page Faults' - 'Page Pool' and
'Non-Paged Pool' as these items are often referenced in various other error
messages. Capture a screenshot of TM as the machine runs properly and print
it - you'll have something to compare with when it freezes!

How old is the machine? Has it been acting 'funny' in other ways lately? Is
it frequently kept running or often powered down for long periods?


Tony. . .


"Norm1320" <Norm1320@discussions.microsoft.com> wrote in message
news:07DCA0F6-202B-4713-87F6-676E009DB856@microsoft.com...
> Thanks for the suggestion. I'll let you know how it goes.
>
> Also, I have a new symptom, for what it's worth. I was playing an audio
> file at the moment of the latest crash, and the audio did continue to play
in
> an endless loop. One of those annoying 1/4 second stutters (I'm sure you
> know the type). Not sure what that tells me.
>
> "John Adams" wrote:
>
> > If you can get into safe mode, go in and "disable" your graphics device,
> > sound device, usb root hubs, ports (like COM and such), and the network
> > devices. (If this doesn't work, disable anything else extra or
> > non-essential). Then reboot and see if it still crashes. If not,
slowly
> > re-enable these devices one by one until you find the problem again.
> >
> > Incidentally, I once had a VERY similar problem caused by anti-virus
> > software in Vista's beta days. I would also disable or uninstall ANY
> > anti-virus software or security software. You need that, of course, but
> > only once you get your system running and can find a compatible product.
> >
> > - John
> >
> > "Norm1320" <Norm1320@discussions.microsoft.com> wrote in message
> > news:09E51304-E24D-4870-ABE0-E6EBA8490421@microsoft.com...
> > > I've been struggling for 2 weeks now to get the x64 version of windows
to
> > > run
> > > properly. It's a clean install with no added software yet. It will
run
> > > for
> > > anywhere between 5 second and 20 hours after reaching the desktop.
When
> > > it
> > > crashes, everything stops immediately except for the mouse pointer,
which
> > > will continue to function for a few minutes usually. The HD makes no
> > > sounds
> > > to indicate that it's trying to do anything. When I hit the reset
button
> > > and
> > > it loads up again, I check the error logs and there is nothing there
for
> > > the
> > > time of the crash and no errors leading up to the crash. I have
removed
> > > all
> > > hardware that is not critical to running the system, I've switched out
the
> > > memory, run every test I can think of from UltimateBootCD, and run any
> > > windows diagnostic tool that I can think of.
> > >
> > > Since the last image before the crash always remains on the monitor, I
> > > have
> > > tried leaving Task Manager open on processes tab (ordered by CPU
usage),
> > > and
> > > also system monitor with the HD activity expanded. When the crash
occurs
> > > both the CPU and the HD are operating at very low stress levels and
there
> > > are
> > > no apparent activity spikes.
> > >
> > > This is a phenom 9600 with 4 GB of OCZ ram, Radeon HD3650 graphics,
and a
> > > Gigabyte ma78g motherboard. Al of which worked great with the x86
version
> > > of
> > > XP-SP2. All applicable updates and hotfixes have been installed.
> > >
> > > Does anyone know of a solution to this? If not, is it possible to
> > > exchange
> > > my x64 version of Vista for the x86 version? I'd like to stick with
> > > Vista,
> > > but if I have to go back to XP to get the system stabilized, I will.
> > >
> > > Thank
> >
 
Re: Vista home premium x64 crashes with no error message or log en

Re: Vista home premium x64 crashes with no error message or log en

Thanks for the suggestions. I'll try to answer your questions as best I can.
Perhaps it will shed some light on things.

All applicable updates does include bios and drivers. I was running an f1
bios when I installed Vista, and upgraded through each successive bios to f3
(current) to try each one hoping that one of them would solve the problem.
I've turned off everything that I dare to turn off in both the bios and
device manager. Unfortunately, I don't have a ps2 mouse or keyboard, so
turning off USB support won't work.

The system is about 10 weeks old. During that time it ran non-stop from day
one until I installed Vista with no quirks of any kind. The vista
installation was done on a freshly formatted drive (74GB raptor for what it's
worth).

"Tony Sperling" wrote:

> You said: "all applicable updates." - does that include the BIOS? You should
> also try and reset your BIOS to the default, you may have tweaked something
> once ago that XP accepted because it wasn't being affected. The only things that are still attached to the system are the MB, CPU, HDs, RAM, DVD burner, and Video card. All drives are SATA, so the IDE controller and the FD controller have been disabled in bios and vista.

As far as running fine on XP, I was figuring that it at least made it
extremely unlikely that it's a failure of the hardware itself. I hope I'm
not wrong on that assumption.

Does any of that lead you in any particular direction troubleshoot-wise?
>
> You obviously have some kind of serious conflict that prevents the error to
> be logged before it crashes - I would try and identify any and every device
> that can be removed from the machine or functionality to be disabled in the
> BIOS before you make a completely fresh installation to the barest of
> necessities. An installation including re-partitioning!
>
> Such errors are extremely difficult to troubleshoot. The fact that it used
> to run with XP has no clue at all to it.
>
> In the TaskManager 'Processes' tab you can organize more columns to be
> visible via the 'View' menu item. I don't know what I should suggest, or if
> it will help you at all, but I might try 'Page Faults' - 'Page Pool' and
> 'Non-Paged Pool' as these items are often referenced in various other error
> messages. Capture a screenshot of TM as the machine runs properly and print
> it - you'll have something to compare with when it freezes!
>
> How old is the machine? Has it been acting 'funny' in other ways lately? Is
> it frequently kept running or often powered down for long periods?
>
>
> Tony. . .
>
>
> "Norm1320" <Norm1320@discussions.microsoft.com> wrote in message
> news:07DCA0F6-202B-4713-87F6-676E009DB856@microsoft.com...
> > Thanks for the suggestion. I'll let you know how it goes.
> >
> > Also, I have a new symptom, for what it's worth. I was playing an audio
> > file at the moment of the latest crash, and the audio did continue to play
> in
> > an endless loop. One of those annoying 1/4 second stutters (I'm sure you
> > know the type). Not sure what that tells me.
> >
> > "John Adams" wrote:
> >
> > > If you can get into safe mode, go in and "disable" your graphics device,
> > > sound device, usb root hubs, ports (like COM and such), and the network
> > > devices. (If this doesn't work, disable anything else extra or
> > > non-essential). Then reboot and see if it still crashes. If not,
> slowly
> > > re-enable these devices one by one until you find the problem again.
> > >
> > > Incidentally, I once had a VERY similar problem caused by anti-virus
> > > software in Vista's beta days. I would also disable or uninstall ANY
> > > anti-virus software or security software. You need that, of course, but
> > > only once you get your system running and can find a compatible product.
> > >
> > > - John
> > >
> > > "Norm1320" <Norm1320@discussions.microsoft.com> wrote in message
> > > news:09E51304-E24D-4870-ABE0-E6EBA8490421@microsoft.com...
> > > > I've been struggling for 2 weeks now to get the x64 version of windows
> to
> > > > run
> > > > properly. It's a clean install with no added software yet. It will
> run
> > > > for
> > > > anywhere between 5 second and 20 hours after reaching the desktop.
> When
> > > > it
> > > > crashes, everything stops immediately except for the mouse pointer,
> which
> > > > will continue to function for a few minutes usually. The HD makes no
> > > > sounds
> > > > to indicate that it's trying to do anything. When I hit the reset
> button
> > > > and
> > > > it loads up again, I check the error logs and there is nothing there
> for
> > > > the
> > > > time of the crash and no errors leading up to the crash. I have
> removed
> > > > all
> > > > hardware that is not critical to running the system, I've switched out
> the
> > > > memory, run every test I can think of from UltimateBootCD, and run any
> > > > windows diagnostic tool that I can think of.
> > > >
> > > > Since the last image before the crash always remains on the monitor, I
> > > > have
> > > > tried leaving Task Manager open on processes tab (ordered by CPU
> usage),
> > > > and
> > > > also system monitor with the HD activity expanded. When the crash
> occurs
> > > > both the CPU and the HD are operating at very low stress levels and
> there
> > > > are
> > > > no apparent activity spikes.
> > > >
> > > > This is a phenom 9600 with 4 GB of OCZ ram, Radeon HD3650 graphics,
> and a
> > > > Gigabyte ma78g motherboard. Al of which worked great with the x86
> version
> > > > of
> > > > XP-SP2. All applicable updates and hotfixes have been installed.
> > > >
> > > > Does anyone know of a solution to this? If not, is it possible to
> > > > exchange
> > > > my x64 version of Vista for the x86 version? I'd like to stick with
> > > > Vista,
> > > > but if I have to go back to XP to get the system stabilized, I will.
> > > >
> > > > Thank
> > >
>
>
>
 
Re: Vista home premium x64 crashes with no error message or log en

Re: Vista home premium x64 crashes with no error message or log en

OK - this clears the picture somewhat.

First, your biggest trouble is if you bought the machine with XP installed
AND if nowhere it has been advertised as being Vista compatible! If you
installed Vista in 'good faith', you can throw it back in their face and
point to reproducible errors and ask them to fix it, if they need to make
changes to the hardware it will be their problem, not yours.

The trouble may be that a 64bit OS really is (or, may be) putting more
stress to the components than XP is doing. Over the years, since XP x64 was
released, we have heard of innumerable instances where a machine was running
XP Home without any errors at all - install x64 and all hell breaks loose!

I am wondering, though, if this noise may not be the memory modules or the
voltage regultaors. It's beginning to look like something in there is being
pushed beyond the limit.

I think you need to contemplate if you shouldn't hand this over to the
people who are (may be?) responsible - it would save you the worst part of
the most major head-aches. Keeping on fiddling with all sorts of
possibilities will risk you more pain and no resolve.


Tony. . .
 
Re: Vista home premium x64 crashes with no error message or log en

Re: Vista home premium x64 crashes with no error message or log en

The system was not sold with XP installed. I built the system and installed
XP Pro on it while I decided which version of Vista I wanted to put on it.
So I'm afraid that the "people responsible" would be me. However, I did make
sure that all of the components were Vista certified before I bought them,
for what it's worth.

"Tony Sperling" wrote:

> OK - this clears the picture somewhat.
>
> First, your biggest trouble is if you bought the machine with XP installed
> AND if nowhere it has been advertised as being Vista compatible! If you
> installed Vista in 'good faith', you can throw it back in their face and
> point to reproducible errors and ask them to fix it, if they need to make
> changes to the hardware it will be their problem, not yours.
>
> The trouble may be that a 64bit OS really is (or, may be) putting more
> stress to the components than XP is doing. Over the years, since XP x64 was
> released, we have heard of innumerable instances where a machine was running
> XP Home without any errors at all - install x64 and all hell breaks loose!
>
> I am wondering, though, if this noise may not be the memory modules or the
> voltage regultaors. It's beginning to look like something in there is being
> pushed beyond the limit.
>
> I think you need to contemplate if you shouldn't hand this over to the
> people who are (may be?) responsible - it would save you the worst part of
> the most major head-aches. Keeping on fiddling with all sorts of
> possibilities will risk you more pain and no resolve.
>
>
> Tony. . .
>
>
>
 
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