Upgraded from XP Home to XP Pro, now updates fail

[Chris Barnes]

I am the system admin who just received a brand new Dell Optiplex 755 - it
came with WinXP Home. SOP is for us to upgrade to XP Pro (we have a volume
license that lets us do this legally).

The upgrade went fine. I was even able to install the Microsoft Update
utility (replacing the Windows update).

However, now when I run MS Update (it tells me there are 95 critical and 10
optional), it fails on all of them saying

Problem: A problem on your computer is preventing updates from
being downloaded or installed

That is now my question - can someone help me get this machine to run the
updates like it should?


I ran the http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en
as instructed, where it passed all of the diagnotistics. I then ran the
http://go.microsoft.com/fwlink/?linkid=52012 , where it gave me the following
output:


Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-W6BQX-CBTFF-TPPT6
Windows Product Key Hash: 6kmeSR9HGpHXKIie/KrgWCSRzRI=
Windows Product ID: 55274-640-3926341-23510
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {7E5DC5F1-8CD1-422A-B034-6D71E655F8AB}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-171-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{7E5DC5F1-8CD1-422A-B034-6D71E655F8AB}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TPPT6</PKey><PID>55274-640-3926341-23510</PID><PIDType>1</PIDType><SID>S-1-5-21-4164025695-1714175841-3909812834</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>OptiPlex 755
</Model></SYSTEM><BIOS><Manufacturer>Dell
Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2"
minor="5"/><Date>20080311000000.000000+000</Date></BIOS><HWID>E98D349701844078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
Standard
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell
Optiplex
755</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

 

[Shenan Stanley]

Re: Upgraded from XP Home to XP Pro, now updates fail

Chris Barnes wrote:
> I am the system admin who just received a brand new Dell Optiplex
> 755 - it came with WinXP Home. SOP is for us to upgrade to XP Pro
> (we have a volume license that lets us do this legally).
>
> The upgrade went fine. I was even able to install the Microsoft
> Update utility (replacing the Windows update).
>
> However, now when I run MS Update (it tells me there are 95
> critical and 10 optional), it fails on all of them saying
>
> Problem: A problem on your computer is preventing updates from
> being downloaded or installed
>
> That is now my question - can someone help me get this machine to
> run the updates like it should?
<snipped>


Chris,

Any Google/Newsgroup searches for your problem before asking? I only ask
because this newsgroup is over-flowing with the following answer ( I know -
I have posted it many times myself... ;-) ):

Updates are not installed successfully from Windows Update,
from Microsoft Update, or by using Automatic Updates after
you repair a Windows XP installation
http://support.microsoft.com/kb/943144

(Try it even if you did a clean, not repair, installation.)
(Try it even if you performed some sort of restore - not repair install.)
(Try it even if you did an upgrade installation.)

Do all suggested methods. Hope that helps!

Assuming I know whom this is - yes - this is who you think it is. ;-)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

 

[Chris Barnes]

Re: Upgraded from XP Home to XP Pro, now updates fail

Yes, I did a google search before asking here (actually, google lead me
HERE). I have seen that kb before, but like a moron, didn't bookmark it.

I'll run through those things and rsvp back with how well it worked.


Yes, I *think* I know you... from TAMU?

--
Chris Barnes


"Shenan Stanley" wrote:
> Any Google/Newsgroup searches for your problem before asking? I only ask
> because this newsgroup is over-flowing with the following answer ( I know -
> I have posted it many times myself... ;-) ):
>
> Updates are not installed successfully from Windows Update,
> from Microsoft Update, or by using Automatic Updates after
> you repair a Windows XP installation
> http://support.microsoft.com/kb/943144
> Assuming I know whom this is - yes - this is who you think it is. ;-)

 

[Chris Barnes]

Re: Upgraded from XP Home to XP Pro, now updates fail

Shenan Stanley wrote:
> Updates are not installed successfully from Windows Update,
> from Microsoft Update, or by using Automatic Updates after
> you repair a Windows XP installation
> http://support.microsoft.com/kb/943144

Bingo - that was the right answer. Thanks.

--

+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
Chris Barnes AOL IM: CNBarnes
chris-barnes@tamu.edu Yahoo IM: chrisnbarnes