Windows Vista rating answers, follow up questions

[Susan C.]

I couldn't find the proper place for this question. When we're saying "do
this post answer the question" sometimes I'd like to say "yes" because it is
a good option to try, however it doesn't actually fix my problem. Do I still
click "yes"?

And how long does it take for follow up questions to be answered? I have
one from 3/31 and one from 4/17
http://windowshelp.microsoft.com/co...83e0910&cat=&lang=en&cr=US&sloc=en-us&m=1&p=1

Don't like to be impatient, it's just that new questions are answered at
lightning speed.

And if there are a few different questions that may be interrelated or might
not, do we separate them into different discussion groups or crosspost?
There is a cross-post option, but it seems a little rude to me to be
littering up the boards.

thanks
Susan C.

 

[Mick Murphy]

RE: rating answers, follow up questions

Susan, no one gets paid for posting replies to questions here; and no one
knows all the answers to all the questions!

If you have unanswered questions, maybe at that point in time, the people
coming here did not know the answer to your problem.

It is hit and miss!
I use the web interface, and I don't click back on earlier pages to see
earlier questions.

And what is rude is when people post the same question in different
Newsgroups(not cross-posting), as the answers only appear in that particular
Newsgroup, not all the Thread entries.
--
Mick Murphy - Qld - Australia


"Susan C." wrote:

> I couldn't find the proper place for this question. When we're saying "do
> this post answer the question" sometimes I'd like to say "yes" because it is
> a good option to try, however it doesn't actually fix my problem. Do I still
> click "yes"?
>
> And how long does it take for follow up questions to be answered? I have
> one from 3/31 and one from 4/17
> http://windowshelp.microsoft.com/co...83e0910&cat=&lang=en&cr=US&sloc=en-us&m=1&p=1
>
> Don't like to be impatient, it's just that new questions are answered at
> lightning speed.
>
> And if there are a few different questions that may be interrelated or might
> not, do we separate them into different discussion groups or crosspost?
> There is a cross-post option, but it seems a little rude to me to be
> littering up the boards.
>
> thanks
> Susan C.

 

[Dzomlija]

Re: rating answers, follow up questions


Susan C.;691713 Wrote:
> I couldn't find the proper place for this question. When we're saying
> "do
> this post answer the question" sometimes I'd like to say "yes" because
> it is
> a good option to try, however it doesn't actually fix my problem. Do I
> still
> click "yes"?
>
> And how long does it take for follow up questions to be answered? I
> have
> one from 3/31 and one from 4/17
> 'Windows Vista Community: Discussion Groups'
> (http://windowshelp.microsoft.com/co...83e0910&cat=&lang=en&cr=US&sloc=en-us&m=1&p=1)
>
> Don't like to be impatient, it's just that new questions are answered
> at
> lightning speed.
>
> And if there are a few different questions that may be interrelated or
> might
> not, do we separate them into different discussion groups or crosspost?
> There is a cross-post option, but it seems a little rude to me to be
> littering up the boards.
>
> thanks
> Susan C.

I just had a look at the link you provided. In effect, I believe it's
purely a matter of choice whether or not you click on Yes or No to the
"Was this post helpful to you?" question.

As for cross-posting, there is nothing wrong with it, as long as you
stick to the subject. Multi-posting, on the other hand, is rude - asking
the same question a dozen times in a dozen different ways.


--
Dzomlija

Peter Alexander Dzomlija
-Do you hear, huh? The Alpha and The Omega? Death and Rebirth? And as
you die, so shall I be Reborn...-

_*Prometheus*_
MOBO: ASUS MB-M3A32-MVP Deluxe/WiFi-AP
CPU: AMD Phenom 9600 Quad
RAM: 2 x A-Data 2GB DDR2-800
GPU: ASUS ATI Radeon HD 2400PRO, 256MB
BOX: Thermaltake Tai-Chi Water Cooled
OS: Windows Vista Ultimate x64
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http://valid.x86-secret.com/cache/banner/333562.png]'
(http://valid.x86-secret.com/cache/banner/333562.png)

 

[Rick Rogers]

Re: rating answers, follow up questions

Hi Susan,

The question is there so that others can find the answer to similar
situations. If a response does not resolve the issue, you should mark "no".

Some questions do not get answered. This is peer to peer support with no
guarantees of timeliness or correctness. There can be several reasons you
did not get any response. It could be no one knows. It could be that the
right person never read it. Most of the regular responders come in and hit
the newest questions first, and few read all of them, there are simply too
many for any one individual. This is why it seems that new ones get
immediate answers.

It is not inappropriate to repost a question if it has gone 2-3 days without
an answer. Simply copy/paste the old one into a new message, and at the top
or in the subject line add text to indicate that it is a repost.

As to using multiple groups the proper method is to crosspost, where the
same message is posted simultaneously to two or three relevant groups, but
you can't do that through the web interface. You'd have to use a newsreader,
such as Windows Mail or Forte Agent (you can read more on this at
http://rickrogers.org/setupoe.htm). Multi-posting, or separately reposting
the same message to several groups, is considered bad form and may get you
several responses addressing this unwanted behavior rather than responding
to your question.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Susan C." <SusanC@discussions.microsoft.com> wrote in message
news:3F30053A-FF58-4B34-B473-E40F202AA273@microsoft.com...
>I couldn't find the proper place for this question. When we're saying "do
> this post answer the question" sometimes I'd like to say "yes" because it
> is
> a good option to try, however it doesn't actually fix my problem. Do I
> still
> click "yes"?
>
> And how long does it take for follow up questions to be answered? I have
> one from 3/31 and one from 4/17
> http://windowshelp.microsoft.com/co...83e0910&cat=&lang=en&cr=US&sloc=en-us&m=1&p=1
>
> Don't like to be impatient, it's just that new questions are answered at
> lightning speed.
>
> And if there are a few different questions that may be interrelated or
> might
> not, do we separate them into different discussion groups or crosspost?
> There is a cross-post option, but it seems a little rude to me to be
> littering up the boards.
>
> thanks
> Susan C.

 

[Susan C.]

Re: rating answers, follow up questions

Thank you all! (especially Rick with a great explanation and suggestion).

I've noticed before (and when I clicked "yes" to your replies) that the next
time around, the same question appears, as if I hadn't clicked "yes" or "no."
Does this just mean I should just answer right away since I won't be able to
tell if I already clicked it in the past?

Oh, and I almost forgot: one time I just posted "thanks for the suggestion
I'll try it" so I deleted all the info that came before it, since it involved
a huge list of my specs and several replies. But I was told to include
earlier stuff so people could what I was talking about. Should I just use my
judgment and include maybe the last message or two? I hate scrolling through
all that stuff to see if there's something at the end.

thanks again,
Susan

"Rick Rogers" wrote:

> Hi Susan,
>
> The question is there so that others can find the answer to similar
> situations. If a response does not resolve the issue, you should mark "no".
>
> Some questions do not get answered. This is peer to peer support with no
> guarantees of timeliness or correctness. There can be several reasons you
> did not get any response. It could be no one knows. It could be that the
> right person never read it. Most of the regular responders come in and hit
> the newest questions first, and few read all of them, there are simply too
> many for any one individual. This is why it seems that new ones get
> immediate answers.
>
> It is not inappropriate to repost a question if it has gone 2-3 days without
> an answer. Simply copy/paste the old one into a new message, and at the top
> or in the subject line add text to indicate that it is a repost.
>
> As to using multiple groups the proper method is to crosspost, where the
> same message is posted simultaneously to two or three relevant groups, but
> you can't do that through the web interface. You'd have to use a newsreader,
> such as Windows Mail or Forte Agent (you can read more on this at
> http://rickrogers.org/setupoe.htm). Multi-posting, or separately reposting
> the same message to several groups, is considered bad form and may get you
> several responses addressing this unwanted behavior rather than responding
> to your question.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Susan C." <SusanC@discussions.microsoft.com> wrote in message
> news:3F30053A-FF58-4B34-B473-E40F202AA273@microsoft.com...
> >I couldn't find the proper place for this question. When we're saying "do
> > this post answer the question" sometimes I'd like to say "yes" because it
> > is
> > a good option to try, however it doesn't actually fix my problem. Do I
> > still
> > click "yes"?
> >
> > And how long does it take for follow up questions to be answered? I have
> > one from 3/31 and one from 4/17
> > http://windowshelp.microsoft.com/co...83e0910&cat=&lang=en&cr=US&sloc=en-us&m=1&p=1
> >
> > Don't like to be impatient, it's just that new questions are answered at
> > lightning speed.
> >
> > And if there are a few different questions that may be interrelated or
> > might
> > not, do we separate them into different discussion groups or crosspost?
> > There is a cross-post option, but it seems a little rude to me to be
> > littering up the boards.
> >
> > thanks
> > Susan C.
>
>

 

[Rick Rogers]

Re: rating answers, follow up questions

Hi Susan,

> I've noticed before (and when I clicked "yes" to your replies) that the
> next
> time around, the same question appears, as if I hadn't clicked "yes" or
> "no."
> Does this just mean I should just answer right away since I won't be able
> to
> tell if I already clicked it in the past?

Only if you are sure of your response. This is one of the many faults with
the web interface.

> Oh, and I almost forgot: one time I just posted "thanks for the suggestion
> I'll try it" so I deleted all the info that came before it, since it
> involved
> a huge list of my specs and several replies. But I was told to include
> earlier stuff so people could what I was talking about. Should I just use
> my
> judgment and include maybe the last message or two? I hate scrolling
> through
> all that stuff to see if there's something at the end.

So do I. Trimming to only the relevant portions is quite appropriate for
lengthy posts.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

<snip>

 

[Susan C.]

Re: rating answers, follow up questions



"Rick Rogers" wrote:

> Hi Susan,
>
> > I've noticed before (and when I clicked "yes" to your replies) that the
> > next
> > time around, the same question appears, as if I hadn't clicked "yes" or
> > "no."
> > Does this just mean I should just answer right away since I won't be able
> > to
> > tell if I already clicked it in the past?
>
> Only if you are sure of your response. This is one of the many faults with
> the web interface.
>
> > Oh, and I almost forgot: one time I just posted "thanks for the suggestion
> > I'll try it" so I deleted all the info that came before it, since it
> > involved
> > a huge list of my specs and several replies. But I was told to include
> > earlier stuff so people could what I was talking about. Should I just use
> > my
> > judgment and include maybe the last message or two? I hate scrolling
> > through
> > all that stuff to see if there's something at the end.
>
> So do I. Trimming to only the relevant portions is quite appropriate for
> lengthy posts.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> <snip>
>
>