P
PA Bear [MS MVP]
Guest
Re: Javascript gallery stopped working in IE
[crossposted to Windows Update newsgroup]
KB947864 is a critical security update for IE that addresses several
security vulnerabilities: It should not be left uninstalled!
Chances are that real-time protection afforded by one or more of your
security applications disallowed the changes KB947864 makes on your
machine(s).
1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.
3. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
==============================
If the behavior persists now with KB947864 installed, see if you need to
tweak your third-party firewall settings. Otherwise, I'd recommend that
you...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
!!! => If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830). <= !!!
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Jeanette wrote:
> Thank you so much for helping out,
> sorry for the late response but had to go away some days.
>
> I started by uninstalling the Security Update KB947864 and then the
> gallery
> started to work again!!! ???
> But i cannot expect my client and others to uninstall this update, so i
> need
> to fix this in another way. I have not enought knowledge to know what this
> security update does that make the javascript not work properly. Maybe it
> has to do with the javascript, - something that need to be fixed here...?
>
> Do you have any idea what i can do to fix this for me and other users that
> are visiting the site?
>
>
> "PA Bear [MS MVP]" wrote:
>
>> [I've also replied your thread entitled "IE Resolution seems changed
>> after
>> windows update".]
>>
>> 1. When was IE7 installed on these machines? What anti-virus application
>> or security suite is installed? What anti-spyware applications (other
>> than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running when IE7 was installed?
>>
>> 2. Does this behavior persist if you start IE7 in No Add-ons mode? To
>> start IE7 in No Add-ons mode:
>>
>> Right-click on the blue IE desktop icon and select Start without
>> Add-ons; or
>>
>> Start > (All) Programs > Accessories > System Tools > Internet
>> Explorer
>> (No add-ons).
>>
>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> 3. Does the problem persist if you Reset IE7 Advanced settings (RIES)?
>> http://support.microsoft.com/kb/923737 <= Read before using!
>>
>> 4. Assuming no joy with any of the above: If you close all IE windows,
>> uninstall "Security Update for Internet Explorer 7 (KB947864)" via
>> Add/Remove Programs and reboot, does the behavior persist?
>> --
>> ~PA Bear
>>
>>
>> Jeanette wrote:
>>> I am running windows xp sp2. And so are my client and all the other pc's
>>> i
>>> have tested this on and got the same solution.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Windows version?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> Jeanette wrote:
>>>>> I am using a gallery extention for joomla called Exp gallery. This is
>>>>> based
>>>>> on javascript and has been been running on my site for a while.
>>>>> But now it seems that the gallery has stopped working in IE (version
>>>>> 7.05730.11), and this happened after the latest windows update.
>>>>>
>>>>> I have reported this to the supplier of the gallery, but unfortunately
>>>>> they
>>>>> did see the problem and told that i had to include javascript support
>>>>> in
>>>>> the
>>>>> browser.
>>>>> I do have this included, so it is not the problem.
>>>>>
>>>>> Pages that uses the gallery:
>>>>>
>>>>> Exp gallery homepage:
>>>>> http://www.feellove.eu/expgall/index.php?option=com_expgallery&page=show_cat&cid=1&Itemid=1
>>>>> and this does not work either.
>>>>>
>>>>> http://www.treeclimbing.com/index.php?option=com_expgallery&page=show_cat&cid=6&Itemid=
>>>>>
>>>>> www.hoeghaug.com
>>>>>
>>>>> What has happened with IE so that this stopped working, and can i make
>>>>> it
>>>>> work again? It still works in Firefox, but not in IE.
[crossposted to Windows Update newsgroup]
KB947864 is a critical security update for IE that addresses several
security vulnerabilities: It should not be left uninstalled!
Chances are that real-time protection afforded by one or more of your
security applications disallowed the changes KB947864 makes on your
machine(s).
1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.
3. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
==============================
If the behavior persists now with KB947864 installed, see if you need to
tweak your third-party firewall settings. Otherwise, I'd recommend that
you...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
!!! => If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830). <= !!!
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Jeanette wrote:
> Thank you so much for helping out,
> sorry for the late response but had to go away some days.
>
> I started by uninstalling the Security Update KB947864 and then the
> gallery
> started to work again!!! ???
> But i cannot expect my client and others to uninstall this update, so i
> need
> to fix this in another way. I have not enought knowledge to know what this
> security update does that make the javascript not work properly. Maybe it
> has to do with the javascript, - something that need to be fixed here...?
>
> Do you have any idea what i can do to fix this for me and other users that
> are visiting the site?
>
>
> "PA Bear [MS MVP]" wrote:
>
>> [I've also replied your thread entitled "IE Resolution seems changed
>> after
>> windows update".]
>>
>> 1. When was IE7 installed on these machines? What anti-virus application
>> or security suite is installed? What anti-spyware applications (other
>> than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running when IE7 was installed?
>>
>> 2. Does this behavior persist if you start IE7 in No Add-ons mode? To
>> start IE7 in No Add-ons mode:
>>
>> Right-click on the blue IE desktop icon and select Start without
>> Add-ons; or
>>
>> Start > (All) Programs > Accessories > System Tools > Internet
>> Explorer
>> (No add-ons).
>>
>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> 3. Does the problem persist if you Reset IE7 Advanced settings (RIES)?
>> http://support.microsoft.com/kb/923737 <= Read before using!
>>
>> 4. Assuming no joy with any of the above: If you close all IE windows,
>> uninstall "Security Update for Internet Explorer 7 (KB947864)" via
>> Add/Remove Programs and reboot, does the behavior persist?
>> --
>> ~PA Bear
>>
>>
>> Jeanette wrote:
>>> I am running windows xp sp2. And so are my client and all the other pc's
>>> i
>>> have tested this on and got the same solution.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Windows version?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> Jeanette wrote:
>>>>> I am using a gallery extention for joomla called Exp gallery. This is
>>>>> based
>>>>> on javascript and has been been running on my site for a while.
>>>>> But now it seems that the gallery has stopped working in IE (version
>>>>> 7.05730.11), and this happened after the latest windows update.
>>>>>
>>>>> I have reported this to the supplier of the gallery, but unfortunately
>>>>> they
>>>>> did see the problem and told that i had to include javascript support
>>>>> in
>>>>> the
>>>>> browser.
>>>>> I do have this included, so it is not the problem.
>>>>>
>>>>> Pages that uses the gallery:
>>>>>
>>>>> Exp gallery homepage:
>>>>> http://www.feellove.eu/expgall/index.php?option=com_expgallery&page=show_cat&cid=1&Itemid=1
>>>>> and this does not work either.
>>>>>
>>>>> http://www.treeclimbing.com/index.php?option=com_expgallery&page=show_cat&cid=6&Itemid=
>>>>>
>>>>> www.hoeghaug.com
>>>>>
>>>>> What has happened with IE so that this stopped working, and can i make
>>>>> it
>>>>> work again? It still works in Firefox, but not in IE.
