help in startup

[ineedhelp]

when i open up my pc it comes to the first screen, it used to go on to the
next screen but now it stops and doesnt go farther and now a little yellow
box appears at the bottom with a drawing of what looks like a skeleton
key-how do i fix it???

 

[philo]

Re: help in startup


"ineedhelp" <pastorgriffin@yahoo.com> wrote in message
news:89760F7A-36CD-4468-9FFD-8EEC0B15943E@microsoft.com...
> when i open up my pc it comes to the first screen, it used to go on to the
> next screen but now it stops and doesnt go farther and now a little yellow
> box appears at the bottom with a drawing of what looks like a skeleton
> key-how do i fix it???


Could you post back with the model fo your computer please?

You have not given much info...but it seems not to be detecting your
harddrive.
If that's the case you'd need to go into the bios and see if it's detected.

Many machines require you to hit the <delete> key to do so
but it can vary.

Also, do you see a message such as "Hit <del>" to enter setup ?

 

[Jeff Richards]

Re: help in startup

It appears that your machine has reverted to its default BIOS setup,
possibly because of a flat battery, and the default requires you to enter a
password before the machine will boot. Unless someone has been fiddling
with the system, this password will be the default. You can google using
the machine or motherboard brand name and "BIOS password" and probably find
the default, or you can search for the original documentation and it may be
listed there.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"ineedhelp" <pastorgriffin@yahoo.com> wrote in message
news:89760F7A-36CD-4468-9FFD-8EEC0B15943E@microsoft.com...
> when i open up my pc it comes to the first screen, it used to go on to the
> next screen but now it stops and doesnt go farther and now a little yellow
> box appears at the bottom with a drawing of what looks like a skeleton
> key-how do i fix it???

 

[ineedhelp]

Re: help in startup

Well, the model is a UNiSYS AQUANTA
model no.NB F50021

FCC ID 961024
and it used to say hit "fn"and"F2" to
go to setup but now it doesnt

"philo" wrote:

>
> "ineedhelp" <pastorgriffin@yahoo.com> wrote in message
> news:89760F7A-36CD-4468-9FFD-8EEC0B15943E@microsoft.com...
> > when i open up my pc it comes to the first screen, it used to go on to the
> > next screen but now it stops and doesnt go farther and now a little yellow
> > box appears at the bottom with a drawing of what looks like a skeleton
> > key-how do i fix it???
>
>
> Could you post back with the model fo your computer please?
>
> You have not given much info...but it seems not to be detecting your
> harddrive.
> If that's the case you'd need to go into the bios and see if it's detected.
>
> Many machines require you to hit the <delete> key to do so
> but it can vary.
>
> Also, do you see a message such as "Hit <del>" to enter setup ?
>
>
>

 

[ineedhelp]

Re: help in startup

The battery is ok it charges....as for googling for that it doesnt load up to
the desktop screen it stays at that screen and doesnt go any farther

"Jeff Richards" wrote:

> It appears that your machine has reverted to its default BIOS setup,
> possibly because of a flat battery, and the default requires you to enter a
> password before the machine will boot. Unless someone has been fiddling
> with the system, this password will be the default. You can google using
> the machine or motherboard brand name and "BIOS password" and probably find
> the default, or you can search for the original documentation and it may be
> listed there.
> --
> Jeff Richards
> MS MVP (Windows - Shell/User)
> "ineedhelp" <pastorgriffin@yahoo.com> wrote in message
> news:89760F7A-36CD-4468-9FFD-8EEC0B15943E@microsoft.com...
> > when i open up my pc it comes to the first screen, it used to go on to the
> > next screen but now it stops and doesnt go farther and now a little yellow
> > box appears at the bottom with a drawing of what looks like a skeleton
> > key-how do i fix it???
>
>
>

 

[ineedhelp]

Re: help in startup

also it doesnt go to the password screen stays on one of those black startup
screens this one says "KB...etc. ok" at the top and at the bottom there is a
line w/ some numbers under it-it used to say press "FN-F2 to enter setup" now
it doesnt

"Jeff Richards" wrote:

> It appears that your machine has reverted to its default BIOS setup,
> possibly because of a flat battery, and the default requires you to enter a
> password before the machine will boot. Unless someone has been fiddling
> with the system, this password will be the default. You can google using
> the machine or motherboard brand name and "BIOS password" and probably find
> the default, or you can search for the original documentation and it may be
> listed there.
> --
> Jeff Richards
> MS MVP (Windows - Shell/User)
> "ineedhelp" <pastorgriffin@yahoo.com> wrote in message
> news:89760F7A-36CD-4468-9FFD-8EEC0B15943E@microsoft.com...
> > when i open up my pc it comes to the first screen, it used to go on to the
> > next screen but now it stops and doesnt go farther and now a little yellow
> > box appears at the bottom with a drawing of what looks like a skeleton
> > key-how do i fix it???
>
>
>

 

[Jeff Richards]

Re: help in startup

I assumed that since you could post messages to this message board then you
had internet access to do a Google search. If that's not so, it's going to
be tricky. Do you have the original documentation provided with the
machine?

The battery I'm referring to is a small low-voltage battery that maintains
power to the memory that holds the BIOS settings. When it goes flat the
BIOS forgets its settings and reverts to its default, which in your case
appears to be to require a password. The password is requires is usually
very obvious.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"ineedhelp" <pastorgriffin@yahoo.com> wrote in message
news:244F6186-A516-45F8-8B92-548327C206B8@microsoft.com...
> The battery is ok it charges....as for googling for that it doesnt load up
> to
> the desktop screen it stays at that screen and doesnt go any farther
>

 

[Jeff Richards]

Re: help in startup

Have you tried FN-F2?

If you type other characters, do they appear over that key symbol, or do
asterisks or similar appear over the key?
--
Jeff Richards
MS MVP (Windows - Shell/User)
"ineedhelp" <pastorgriffin@yahoo.com> wrote in message
news:536AFA0F-F4BE-427F-A53E-F5E43AF8E30A@microsoft.com...
> also it doesnt go to the password screen stays on one of those black
> startup
> screens this one says "KB...etc. ok" at the top and at the bottom there is
> a
> line w/ some numbers under it-it used to say press "FN-F2 to enter setup"
> now
> it doesnt
>

 

[ineedhelp]

Re: help in startup

yes, no other characters do not appear its on the screen before that. i think
i know what battery you mean how would i fix it the pc i am trying to fix is
not the same one im using to post this,so ill try to google it

"Jeff Richards" wrote:

> Have you tried FN-F2?
>
> If you type other characters, do they appear over that key symbol, or do
> asterisks or similar appear over the key?
> --
> Jeff Richards
> MS MVP (Windows - Shell/User)
> "ineedhelp" <pastorgriffin@yahoo.com> wrote in message
> news:536AFA0F-F4BE-427F-A53E-F5E43AF8E30A@microsoft.com...
> > also it doesnt go to the password screen stays on one of those black
> > startup
> > screens this one says "KB...etc. ok" at the top and at the bottom there is
> > a
> > line w/ some numbers under it-it used to say press "FN-F2 to enter setup"
> > now
> > it doesnt
> >
>
>
>

 

[Jeff Richards]

Re: help in startup

I'm not sure googling it is going to help much, as it's not a common
computer make or model and there doesn't seem to be much information
available about it.

The key symbol tells me the machine is locked for some reason, and that in
turn leads me to guess that the BIOS password is active, and that could
happen if the BIOS backup battery has gone flat and the default mode of
operation for that BIOS is to require a password. That's quite a string of
maybes, and you need some proper documentation for the machine in order to
confirm them.

If the battery is flat then it needs to be replaced, but that doesn't help
you since you will still need to get past the password (if that's the
problem).

Here's one from left field - some systems will not boot if the case is open.
If this was the problem you would be able to see one or more small switches
mounted near the lid or removable panel with wires leading back to the
motherboard.

Other than that, it's a matter of finding someone familiar with that
particular machine.

--
Jeff Richards
MS MVP (Windows - Shell/User)
"ineedhelp" <ineedhelp@discussions.microsoft.com> wrote in message
news:BFF00976-1218-430C-9820-BD86DAA6977B@microsoft.com...
> yes, no other characters do not appear its on the screen before that. i
> think
> i know what battery you mean how would i fix it the pc i am trying to fix
> is
> not the same one im using to post this,so ill try to google it
>
> "Jeff Richards" wrote:
>
>> Have you tried FN-F2?
>>
>> If you type other characters, do they appear over that key symbol, or do
>> asterisks or similar appear over the key?
>> --
>> Jeff Richards
>> MS MVP (Windows - Shell/User)
>> "ineedhelp" <pastorgriffin@yahoo.com> wrote in message
>> news:536AFA0F-F4BE-427F-A53E-F5E43AF8E30A@microsoft.com...
>> > also it doesnt go to the password screen stays on one of those black
>> > startup
>> > screens this one says "KB...etc. ok" at the top and at the bottom there
>> > is
>> > a
>> > line w/ some numbers under it-it used to say press "FN-F2 to enter
>> > setup"
>> > now
>> > it doesnt
>> >
>>
>>
>>

 

[ineedhelp]

Re: help in startup

well i googled it any way and it came up but the pages i found were just for
selling stuff for my pc i also have 3-4 other laptops and would like to ask
about problems w/ them-whats it mean when it says disk controller failure and
wont start up??

"Jeff Richards" wrote:

> I'm not sure googling it is going to help much, as it's not a common
> computer make or model and there doesn't seem to be much information
> available about it.
>
> The key symbol tells me the machine is locked for some reason, and that in
> turn leads me to guess that the BIOS password is active, and that could
> happen if the BIOS backup battery has gone flat and the default mode of
> operation for that BIOS is to require a password. That's quite a string of
> maybes, and you need some proper documentation for the machine in order to
> confirm them.
>
> If the battery is flat then it needs to be replaced, but that doesn't help
> you since you will still need to get past the password (if that's the
> problem).
>
> Here's one from left field - some systems will not boot if the case is open.
> If this was the problem you would be able to see one or more small switches
> mounted near the lid or removable panel with wires leading back to the
> motherboard.
>
> Other than that, it's a matter of finding someone familiar with that
> particular machine.
>
> --
> Jeff Richards
> MS MVP (Windows - Shell/User)
> "ineedhelp" <ineedhelp@discussions.microsoft.com> wrote in message
> news:BFF00976-1218-430C-9820-BD86DAA6977B@microsoft.com...
> > yes, no other characters do not appear its on the screen before that. i
> > think
> > i know what battery you mean how would i fix it the pc i am trying to fix
> > is
> > not the same one im using to post this,so ill try to google it
> >
> > "Jeff Richards" wrote:
> >
> >> Have you tried FN-F2?
> >>
> >> If you type other characters, do they appear over that key symbol, or do
> >> asterisks or similar appear over the key?
> >> --
> >> Jeff Richards
> >> MS MVP (Windows - Shell/User)
> >> "ineedhelp" <pastorgriffin@yahoo.com> wrote in message
> >> news:536AFA0F-F4BE-427F-A53E-F5E43AF8E30A@microsoft.com...
> >> > also it doesnt go to the password screen stays on one of those black
> >> > startup
> >> > screens this one says "KB...etc. ok" at the top and at the bottom there
> >> > is
> >> > a
> >> > line w/ some numbers under it-it used to say press "FN-F2 to enter
> >> > setup"
> >> > now
> >> > it doesnt
> >> >
> >>
> >>
> >>
>
>
>

 

[Jeff Richards]

Re: help in startup

You should start a new question as a new thread, but disk controller failure
means exactly that - the system has detected that the disk controller has
failed, and as a result it cannot read the hard disk drive.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"ineedhelp" <ineedhelp@discussions.microsoft.com> wrote in message
news:5B212BCB-7A3A-493E-92E0-3F95058AC4CD@microsoft.com...
> well i googled it any way and it came up but the pages i found were just
> for
> selling stuff for my pc i also have 3-4 other laptops and would like to
> ask
> about problems w/ them-whats it mean when it says disk controller failure
> and
> wont start up??
>
> "Jeff Richards" wrote:
>
>> I'm not sure googling it is going to help much, as it's not a common
>> computer make or model and there doesn't seem to be much information
>> available about it.
>>
>> The key symbol tells me the machine is locked for some reason, and that
>> in
>> turn leads me to guess that the BIOS password is active, and that could
>> happen if the BIOS backup battery has gone flat and the default mode of
>> operation for that BIOS is to require a password. That's quite a string
>> of
>> maybes, and you need some proper documentation for the machine in order
>> to
>> confirm them.
>>
>> If the battery is flat then it needs to be replaced, but that doesn't
>> help
>> you since you will still need to get past the password (if that's the
>> problem).
>>
>> Here's one from left field - some systems will not boot if the case is
>> open.
>> If this was the problem you would be able to see one or more small
>> switches
>> mounted near the lid or removable panel with wires leading back to the
>> motherboard.
>>
>> Other than that, it's a matter of finding someone familiar with that
>> particular machine.
>>
>> --
>> Jeff Richards
>> MS MVP (Windows - Shell/User)
>> "ineedhelp" <ineedhelp@discussions.microsoft.com> wrote in message
>> news:BFF00976-1218-430C-9820-BD86DAA6977B@microsoft.com...
>> > yes, no other characters do not appear its on the screen before that. i
>> > think
>> > i know what battery you mean how would i fix it the pc i am trying to
>> > fix
>> > is
>> > not the same one im using to post this,so ill try to google it
>> >
>> > "Jeff Richards" wrote:
>> >
>> >> Have you tried FN-F2?
>> >>
>> >> If you type other characters, do they appear over that key symbol, or
>> >> do
>> >> asterisks or similar appear over the key?
>> >> --
>> >> Jeff Richards
>> >> MS MVP (Windows - Shell/User)
>> >> "ineedhelp" <pastorgriffin@yahoo.com> wrote in message
>> >> news:536AFA0F-F4BE-427F-A53E-F5E43AF8E30A@microsoft.com...
>> >> > also it doesnt go to the password screen stays on one of those black
>> >> > startup
>> >> > screens this one says "KB...etc. ok" at the top and at the bottom
>> >> > there
>> >> > is
>> >> > a
>> >> > line w/ some numbers under it-it used to say press "FN-F2 to enter
>> >> > setup"
>> >> > now
>> >> > it doesnt
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>

 

[J. P. Gilliver]

Re: help in startup

ineedhelp wrote:
> yes, no other characters do not appear its on the screen before that.
> i think i know what battery you mean how would i fix it the pc i am
> trying to fix is not the same one im using to post this,so ill try to
> google it
[]
Yes, you hadn't said it was a laptop until you mentioned the battery
charging OK - as you've guessed, it's not the main battery.

How to fix it - you have two problems (three if it's an obscure sort):

1. You have to figure out how to open it up to find where the cell in
question is. (The 'net may help, but you probably need a service manual,
which are often not as freely available as ordinary manuals.) Just hope it's
not soldered in when you get there ...
2. As Jeff has said, you need the password even after you've replaced the
battery (probably a cell actually). Unless you're lucky and it only defaults
to needing the password when the cell is flat - or there's a link on the
board that lets you in.
--
J. P. Gilliver | Tel. +44 1634 203298

Essex home for sale, £59,950: see http://www.soft255.demon.co.uk/home/