D
DaleD
Guest
Late last night, Automatic Updates informed me that it was ready to download
Windows XP Service Pack 3. I clicked the button to proceed with the
download, and then went to bed. The next morning, I saw no indication that
it was downloaded or ready to install, so I rebooted as an administrator and
tried to install it through Windows Update. The process was very slow, and
after more than an hour, a message box appeared on the screen that said,
"Access is denied." It was followed by another message box that said,
"Service Pack 3 installation did not complete. Select 'OK' to undo the
changes that have been made." I clicked OK on both message boxes and then
had to wait 30 minutes for it to rollback the changes it had made during the
preceding hour. Finally, there was a message box that said, "Service Pack 3
installation did not complete. Windows XP has been partially updated and may
not work properly."
I rebooted and downloaded WindowsXP-KB936929-SP3-x86-ENU.exe from
http://support.microsoft.com/kb/322389/, so that I could install it without
Windows Update. Then, I rebooted as an administrator, without a network
connection, and shut down the anti-virus software. I ran the executable, and
again, there was a lengthy installation, followed by the same message boxes,
and then a lengthy rollback.
I rebooted again and consulted the Event Log. I found the following useless
messages:
Source: NtServicePack Event ID: 4373
Windows XP Service Pack 3 installation failed. Access is denied.
Source: NtServicePack Event ID: 4382
Windows XP Service Pack 3 was removed from your computer, and the previous
Windows XP configuration was restored.
Source: NtServicePack Event ID: 4374
Windows XP Service Pack 3 installation failed, leaving Windows XP partially
updated. Service Pack 3 installation did not complete.
Source: USER32 Event ID: 1074
The process winlogon.exe has initiated the restart of [computer] for the
following reason: No title for this reason could be found
Minor Reason: 0x10
Shutdown Type: reboot
Comment: Windows XP Service Pack 3
I don't know why I bother consulting the Event Log. In a dozen years of
writing software, I've never found it useful for troubleshooting any problem.
When are the clowns at Microsoft going to learn the importance of producing
meaningful messages so that users can fix their own problems without calling
a help desk? How hard could it be to produce a message that describes what
the installer was denied access to?
Finally, I rebooted in Safe Mode and ran the installation program again.
This time, it appeared to run successfully. I rebooted into Safe Mode again
to give it an opportunity to clean up anything remaining from the
installation. Then, I rebooted the normal way, as an administrator, and
there was a long pause as it created settings for Outlook Express (a program
I've never used.) After that, two Command Prompt windows appeared briefly on
the screen, and one of them contained numerous copies of the "Access is
denied" message. God only knows if I should be concerned about this, or if
there's anything I can do to fix it. All I know is I've wasted the whole day
trying to install Service Pack 3 when I need my computer to work on an
overdue project. Is there any chance I'll get enough benefit from Service
Pack 3 to justify the day I lost trying to install it?
Here's an excerpt from C:\WINDOWS\svcpack.log, which might be helpful to the
troubleshooters at Microsoft. It's completely useless to me.
2060.188: Copied file:
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\unidrvui.dll
2060.328: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\unidrv.dll
2060.422: Copied file:
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\pscript5.dll
2060.813: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\pscript.ntf
2061.172: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\ps5ui.dll
2062.203: DoInstallation: Installing assemblies with source root path:
c:\a16b61bc72cc075d1aae\i386\
2075.797: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2076.110: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2076.625: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2077.672: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2078.031: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2078.219: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2078.219: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2078.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2078.563: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2078.953: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2078.953: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.000: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.078: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.078: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2079.094: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2079.172: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.266: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.344: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.453: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2079.453: Num Ticks for Copying files : 741687
2081.781: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
2081.781: INF_REGISTRY Failed
2081.781: DoInstallationoRegistryUpdates failed
2086.750: Unregistration of sprecovr successful
2087.469: Access is denied.
2590.156: Message displayed to the user: Access is denied.
2590.156: User Input: OK
2590.531: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
2592.922: Message displayed to the user: Service Pack 3 installation did not
complete.
Select 'OK' to undo the changes that have been made.
2592.922: User Input: OK
2592.922: Starting process:
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
3189.625: Software Update Rollback has completed with return code 0xbc2.
This rollback requires a reboot.
3189.625: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
3195.594: Message displayed to the user: Service Pack 3 installation did not
complete.
Windows XP has been partially updated and may not work properly.
3195.594: User Input: OK
3195.594: Update.exe extended error code = 0x5
3195.594: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
Shutdown Initiated in Self Extractor
***
Windows XP Service Pack 3. I clicked the button to proceed with the
download, and then went to bed. The next morning, I saw no indication that
it was downloaded or ready to install, so I rebooted as an administrator and
tried to install it through Windows Update. The process was very slow, and
after more than an hour, a message box appeared on the screen that said,
"Access is denied." It was followed by another message box that said,
"Service Pack 3 installation did not complete. Select 'OK' to undo the
changes that have been made." I clicked OK on both message boxes and then
had to wait 30 minutes for it to rollback the changes it had made during the
preceding hour. Finally, there was a message box that said, "Service Pack 3
installation did not complete. Windows XP has been partially updated and may
not work properly."
I rebooted and downloaded WindowsXP-KB936929-SP3-x86-ENU.exe from
http://support.microsoft.com/kb/322389/, so that I could install it without
Windows Update. Then, I rebooted as an administrator, without a network
connection, and shut down the anti-virus software. I ran the executable, and
again, there was a lengthy installation, followed by the same message boxes,
and then a lengthy rollback.
I rebooted again and consulted the Event Log. I found the following useless
messages:
Source: NtServicePack Event ID: 4373
Windows XP Service Pack 3 installation failed. Access is denied.
Source: NtServicePack Event ID: 4382
Windows XP Service Pack 3 was removed from your computer, and the previous
Windows XP configuration was restored.
Source: NtServicePack Event ID: 4374
Windows XP Service Pack 3 installation failed, leaving Windows XP partially
updated. Service Pack 3 installation did not complete.
Source: USER32 Event ID: 1074
The process winlogon.exe has initiated the restart of [computer] for the
following reason: No title for this reason could be found
Minor Reason: 0x10
Shutdown Type: reboot
Comment: Windows XP Service Pack 3
I don't know why I bother consulting the Event Log. In a dozen years of
writing software, I've never found it useful for troubleshooting any problem.
When are the clowns at Microsoft going to learn the importance of producing
meaningful messages so that users can fix their own problems without calling
a help desk? How hard could it be to produce a message that describes what
the installer was denied access to?
Finally, I rebooted in Safe Mode and ran the installation program again.
This time, it appeared to run successfully. I rebooted into Safe Mode again
to give it an opportunity to clean up anything remaining from the
installation. Then, I rebooted the normal way, as an administrator, and
there was a long pause as it created settings for Outlook Express (a program
I've never used.) After that, two Command Prompt windows appeared briefly on
the screen, and one of them contained numerous copies of the "Access is
denied" message. God only knows if I should be concerned about this, or if
there's anything I can do to fix it. All I know is I've wasted the whole day
trying to install Service Pack 3 when I need my computer to work on an
overdue project. Is there any chance I'll get enough benefit from Service
Pack 3 to justify the day I lost trying to install it?
Here's an excerpt from C:\WINDOWS\svcpack.log, which might be helpful to the
troubleshooters at Microsoft. It's completely useless to me.
2060.188: Copied file:
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\unidrvui.dll
2060.328: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\unidrv.dll
2060.422: Copied file:
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\pscript5.dll
2060.813: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\pscript.ntf
2061.172: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\ps5ui.dll
2062.203: DoInstallation: Installing assemblies with source root path:
c:\a16b61bc72cc075d1aae\i386\
2075.797: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2076.110: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2076.625: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2077.672: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2078.031: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2078.219: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2078.219: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2078.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2078.563: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2078.953: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2078.953: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.000: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.078: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.078: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2079.094: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2079.172: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.266: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.344: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
2079.453: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
2079.453: Num Ticks for Copying files : 741687
2081.781: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
2081.781: INF_REGISTRY Failed
2081.781: DoInstallationoRegistryUpdates failed
2086.750: Unregistration of sprecovr successful
2087.469: Access is denied.
2590.156: Message displayed to the user: Access is denied.
2590.156: User Input: OK
2590.531: Service Pack 3 installation did not complete.
Select 'OK' to undo the changes that have been made.
2592.922: Message displayed to the user: Service Pack 3 installation did not
complete.
Select 'OK' to undo the changes that have been made.
2592.922: User Input: OK
2592.922: Starting process:
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
3189.625: Software Update Rollback has completed with return code 0xbc2.
This rollback requires a reboot.
3189.625: Service Pack 3 installation did not complete.
Windows XP has been partially updated and may not work properly.
3195.594: Message displayed to the user: Service Pack 3 installation did not
complete.
Windows XP has been partially updated and may not work properly.
3195.594: User Input: OK
3195.594: Update.exe extended error code = 0x5
3195.594: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
Shutdown Initiated in Self Extractor
***