Word Templates Folder Ignored?

[Andrew Staley]

I have a number of users running on Terminal Server (Server 2003R2 SP2)
using Word 2003, all with large amounts of autotext. A couple of days ago
we had a problem with the server and needed to reboot it.

Since we rebooted the server we have started to get some weird problems with
Word, all the users have lost the AutoText and macro's. Word is showing as
pointing to the correct template folder stored on another server but it
doesn't seem to be using the normal.dot file stored there. Yet if I point
my own PC to that template folder I pick it up fine and I can use the
Autotext.

Anyone come accross this before and know a solution?

Thanks, AStaley.

 

[Ratnesh Yadav [MSFT]]

Re: Word Templates Folder Ignored?

Try posting in microsoft.public.word news group

Ratnesh
"Andrew Staley" <noreply@nothankyou> wrote in message
news:8A579A99-BBEE-4E06-9B82-0D2557964E74@microsoft.com...
>I have a number of users running on Terminal Server (Server 2003R2 SP2)
>using Word 2003, all with large amounts of autotext. A couple of days ago
>we had a problem with the server and needed to reboot it.
>
> Since we rebooted the server we have started to get some weird problems
> with Word, all the users have lost the AutoText and macro's. Word is
> showing as pointing to the correct template folder stored on another
> server but it doesn't seem to be using the normal.dot file stored there.
> Yet if I point my own PC to that template folder I pick it up fine and I
> can use the Autotext.
>
> Anyone come accross this before and know a solution?
>
> Thanks, AStaley.