F
funkyd
Guest
I am using Win2K3 R2 SP2 with Symantec Backup Exec 12 with Continuous
Protection that utilises VSS.
Every once in a while, I get these errors in my event log along with a mass
deletion of nearly all my snapshots on the volume - maybe a dozen or so:
Event ID 10
Volume Shadow Copy Service information: The COM Server with CLSID
{65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started.
Most likely the CPU is under heavy load. [0x80080005]
and also:
Event ID 12292
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider
COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80080005].
and then finally:
Snapshot created on '5/14/2008 9:00:31 AM' for server 'XXXXXX', volume 'F:\'
containing backup destination 'backup server' has been deleted by an external
source.
No other backup software is in use - error 10 indicates that the server is
under heavy load but there is nothing running at the time these errors are
logged - not even Symantec. Symantec say this is a VSS problem as it is not
their software that is deleting the snapshots.
I have seen a couple of KB articles 923160 and 826936. The first doesn't
really apply as I am running SP2 and the second sounds right but I can't be
sure - I have applied the second hotfix and changed the size of the VSS
storage area to 1.5GB instead of 300MB.
I am using a dedicated volume for snapshots which always has around 100GB of
free space and I would estimate that my snapshots contain about 10GB of
changed files.
Any help greatly appreciated!
Protection that utilises VSS.
Every once in a while, I get these errors in my event log along with a mass
deletion of nearly all my snapshots on the volume - maybe a dozen or so:
Event ID 10
Volume Shadow Copy Service information: The COM Server with CLSID
{65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started.
Most likely the CPU is under heavy load. [0x80080005]
and also:
Event ID 12292
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider
COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80080005].
and then finally:
Snapshot created on '5/14/2008 9:00:31 AM' for server 'XXXXXX', volume 'F:\'
containing backup destination 'backup server' has been deleted by an external
source.
No other backup software is in use - error 10 indicates that the server is
under heavy load but there is nothing running at the time these errors are
logged - not even Symantec. Symantec say this is a VSS problem as it is not
their software that is deleting the snapshots.
I have seen a couple of KB articles 923160 and 826936. The first doesn't
really apply as I am running SP2 and the second sounds right but I can't be
sure - I have applied the second hotfix and changed the size of the VSS
storage area to 1.5GB instead of 300MB.
I am using a dedicated volume for snapshots which always has around 100GB of
free space and I would estimate that my snapshots contain about 10GB of
changed files.
Any help greatly appreciated!