D
dfrog
Guest
Mowgreen,
I know this has taken me a long time (access opportunity to friend's PC
being a problem), but, tonight I have managed to fix his 2 problems and
wanted to let you know & say thanks again for your help in the early days.
I had been going around in circles trying everything I could find referring
to a solution, which turned out to be - -
In his Internet Protocol (TCP/IP) properties, the DNS server addresses
setting had become altered (we don't know how) to :- "Use the following
DNS server addresses" (and a server address entered), I changed this to
"Obtain server address automatically" and we can now use Windows Update
successfully.
After trying several bits of advice about his System Restore problem, I
finished up
deleting all his restore points, restarted System restore and it is now up
and running again.
I know this may be simple stuff to many, but it hasn't been for me.
As much as anything, it was your initial help and advice which locked me in
to solving friend's problems, so, thank you once again.
dfrog (novice)
----- Original Message -----
From: "MowGreen [MVP]" <mowgreen@nowandzen.com>
Newsgroups: microsoft.public.windowsupdate
Sent: Friday, May 02, 2008 11:44 PM
Subject: Re: update puzzle
You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error
0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message
when you try to use the Windows Update Web site or the Microsoft Update
Web site
http://support.microsoft.com/kb/836941
0x80072EE7 means there's a connectivity issue. Basically, the server's
name could not be resolved.
The PC in question was able to connect to the update servers because of
the connection it was at PC World.
So, how is their setup different from your friend's setup ?
Is their a home network involved and is it wired or wireless, what
firewall is the system using, is there any antivirus/popup/cookie
blocking software installed that may be causing the connectivity issue,
etc. ?
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
dfrog wrote:
> A friend with Win XP SP2 desktop is unable to update Windows. (Until
> recently he has done so without problem but stared getting an error -
> unable
> to connect to this site 0x80072EE7)
> I am unable to establish from friend what may have happened just prior to
> this error appearing.
> Apparently the problem goes back maybe 2 months.
> In desperation he took his PC to PC World (UK)
> PC World connected to Windows Update (evidently without problem) & updated
> his PC. - cost him £29.99 - (gulp).
>
> When he returned home & tried to use Windows Update Site he got an -
> unable
> to connect - error - 0x80072EE7, so he took his PC back to PC World, who
> simply plugged in and connected successfully to Windows Update Site
> (before
> his very eyes).
> When he returned home and tried to use Windows Update Site he got the
> same -
> unable to connect - error 0x80072EE7.
> We are working our way through the online help we can find (unsuccessfully
> so far) to try to overcome this 'can't connect' problem, but, we are
> puzzled
> why PC World connect his PC to this site without problem, twice, yet when
> he
> returns home this becomes impossible.
> They used the link from above his 'Start' button, so it doesn't appear
> they
> were using a different site.
>
> We can't see a logical explanation, so, can anyone offer one please?
>
> His System Restore is unable to restore to an earlier date also, which is
> an
> issue we also need to address.
>
> dfrog
I know this has taken me a long time (access opportunity to friend's PC
being a problem), but, tonight I have managed to fix his 2 problems and
wanted to let you know & say thanks again for your help in the early days.
I had been going around in circles trying everything I could find referring
to a solution, which turned out to be - -
In his Internet Protocol (TCP/IP) properties, the DNS server addresses
setting had become altered (we don't know how) to :- "Use the following
DNS server addresses" (and a server address entered), I changed this to
"Obtain server address automatically" and we can now use Windows Update
successfully.
After trying several bits of advice about his System Restore problem, I
finished up
deleting all his restore points, restarted System restore and it is now up
and running again.
I know this may be simple stuff to many, but it hasn't been for me.
As much as anything, it was your initial help and advice which locked me in
to solving friend's problems, so, thank you once again.
dfrog (novice)
----- Original Message -----
From: "MowGreen [MVP]" <mowgreen@nowandzen.com>
Newsgroups: microsoft.public.windowsupdate
Sent: Friday, May 02, 2008 11:44 PM
Subject: Re: update puzzle
You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error
0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message
when you try to use the Windows Update Web site or the Microsoft Update
Web site
http://support.microsoft.com/kb/836941
0x80072EE7 means there's a connectivity issue. Basically, the server's
name could not be resolved.
The PC in question was able to connect to the update servers because of
the connection it was at PC World.
So, how is their setup different from your friend's setup ?
Is their a home network involved and is it wired or wireless, what
firewall is the system using, is there any antivirus/popup/cookie
blocking software installed that may be causing the connectivity issue,
etc. ?
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
dfrog wrote:
> A friend with Win XP SP2 desktop is unable to update Windows. (Until
> recently he has done so without problem but stared getting an error -
> unable
> to connect to this site 0x80072EE7)
> I am unable to establish from friend what may have happened just prior to
> this error appearing.
> Apparently the problem goes back maybe 2 months.
> In desperation he took his PC to PC World (UK)
> PC World connected to Windows Update (evidently without problem) & updated
> his PC. - cost him £29.99 - (gulp).
>
> When he returned home & tried to use Windows Update Site he got an -
> unable
> to connect - error - 0x80072EE7, so he took his PC back to PC World, who
> simply plugged in and connected successfully to Windows Update Site
> (before
> his very eyes).
> When he returned home and tried to use Windows Update Site he got the
> same -
> unable to connect - error 0x80072EE7.
> We are working our way through the online help we can find (unsuccessfully
> so far) to try to overcome this 'can't connect' problem, but, we are
> puzzled
> why PC World connect his PC to this site without problem, twice, yet when
> he
> returns home this becomes impossible.
> They used the link from above his 'Start' button, so it doesn't appear
> they
> were using a different site.
>
> We can't see a logical explanation, so, can anyone offer one please?
>
> His System Restore is unable to restore to an earlier date also, which is
> an
> issue we also need to address.
>
> dfrog