VSS writers problems backing up

  • Thread starter Thread starter Anthony
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A

Anthony

Guest
Hi,
Can someone please help?
I have a Windows 2003 sp2 server running Backup Exec and my backups are
failing with the following errors:

Job ended: 23 May 2008 at 11:35:16
Completed status: Failed
Final error: 0x80042308 - 0x80042308 (2147754760)

Final error category: Other Errors

and

Backup - \\MERTEXSRVOFO: Initialization failure on:
"Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume
Shadow Copy Service (VSS).
VSS Snapshot error. Specified shadow copy not found for delete or query.

I have tried everything I can find so far on the internet with no success, I
have reregisterd the dll's updating patches all sorts to no avail.

If I do a vssadmon list writers I get he following details:


C:\Documents and Settings\Administrator.BCARPETS>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line
(C) Copyright 2001 Microsoft Corp.

Waiting for responses.
These may be delayed if a shadow copy is being prepared.

Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {129a9a7b-0cc7-4bd3-af06-12dc5ff83562}
State: [7] Failed
Last error: No error

Writer name: 'FRS Writer'
Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
Writer Instance Id: {903158db-61b9-4955-9e93-26ab99ef9fc6}
State: [7] Failed
Last error: No error

Writer name: 'MSDEWriter'
Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
Writer Instance Id: {2b26c854-147e-47c8-830a-bc25a1aa04e4}
State: [1] Stable
Last error: No error

Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {653dc272-5b7e-400e-9641-7737e548e74b}
State: [1] Stable
Last error: No error

Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {cb9f0a68-9236-4667-b8bf-a5311b52e511}
State: [1] Stable
Last error: No error

Writer name: 'Event Log Writer'
Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
Writer Instance Id: {88062950-197b-4bdf-afdb-d0057c3dd7e3}
State: [1] Stable
Last error: No error

Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
Writer Instance Id: {b2bb08bf-1ef8-412e-b119-a0d4b3ffad20}
State: [7] Failed
Last error: No error

Writer name: 'NTDS'
Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
Writer Instance Id: {e814d37c-af4d-4de9-a80c-9c94f2860285}
State: [7] Failed
Last error: No error

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {f9f92826-a3d4-486c-ade3-a4201deb8ad2}
State: [7] Failed
Last error: No error

Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {c3ec3758-4a57-4a6a-b3ce-b62c7d538fc2}
State: [1] Stable
Last error: No error

Please can someone help?

Thanks in advance

Anthony
 
Re: VSS writers problems backing up

>Hi,
>Can someone please help?
>I have a Windows 2003 sp2 server running Backup Exec and my backups are
>failing with the following errors:
>
>Job ended: 23 May 2008 at 11:35:16
>Completed status: Failed
>Final error: 0x80042308 - 0x80042308 (2147754760)
>
>Final error category: Other Errors
>
>and
>
>Backup - \\MERTEXSRVOFO: Initialization failure on:
>"Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume
>Shadow Copy Service (VSS).
>VSS Snapshot error. Specified shadow copy not found for delete or query.
>
>I have tried everything I can find so far on the internet with no success, I
>have reregisterd the dll's updating patches all sorts to no avail.
>
>If I do a vssadmon list writers I get he following details:
>
>
>C:\Documents and Settings\Administrator.BCARPETS>vssadmin list writers
>vssadmin 1.1 - Volume Shadow Copy Service administrative command-line
>(C) Copyright 2001 Microsoft Corp.
>
>Waiting for responses.
>These may be delayed if a shadow copy is being prepared.
>
>Writer name: 'System Writer'
> Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
> Writer Instance Id: {129a9a7b-0cc7-4bd3-af06-12dc5ff83562}
> State: [7] Failed
> Last error: No error
>
>Writer name: 'FRS Writer'
> Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
> Writer Instance Id: {903158db-61b9-4955-9e93-26ab99ef9fc6}
> State: [7] Failed
> Last error: No error
>
>Writer name: 'MSDEWriter'
> Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
> Writer Instance Id: {2b26c854-147e-47c8-830a-bc25a1aa04e4}
> State: [1] Stable
> Last error: No error
>
>Writer name: 'Registry Writer'
> Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
> Writer Instance Id: {653dc272-5b7e-400e-9641-7737e548e74b}
> State: [1] Stable
> Last error: No error
>
>Writer name: 'COM+ REGDB Writer'
> Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
> Writer Instance Id: {cb9f0a68-9236-4667-b8bf-a5311b52e511}
> State: [1] Stable
> Last error: No error
>
>Writer name: 'Event Log Writer'
> Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
> Writer Instance Id: {88062950-197b-4bdf-afdb-d0057c3dd7e3}
> State: [1] Stable
> Last error: No error
>
>Writer name: 'IIS Metabase Writer'
> Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
> Writer Instance Id: {b2bb08bf-1ef8-412e-b119-a0d4b3ffad20}
> State: [7] Failed
> Last error: No error
>
>Writer name: 'NTDS'
> Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
> Writer Instance Id: {e814d37c-af4d-4de9-a80c-9c94f2860285}
> State: [7] Failed
> Last error: No error
>
>Writer name: 'WMI Writer'
> Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
> Writer Instance Id: {f9f92826-a3d4-486c-ade3-a4201deb8ad2}
> State: [7] Failed
> Last error: No error
>
>Writer name: 'BITS Writer'
> Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
> Writer Instance Id: {c3ec3758-4a57-4a6a-b3ce-b62c7d538fc2}
> State: [1] Stable
> Last error: No error
>
>Please can someone help?
>
>Thanks in advance
>
>Anthony

Do you have the VSS roll-up installed already?
http://support.microsoft.com/kb/940349

- Thee Chicago Wolf
 
Re: VSS writers problems backing up

Thanks for your quick response.
I was not sure so I tried installing it and I hadn't so I have now and I
will reboot the server and let you kno what happens.
Anthony

"Thee Chicago Wolf" wrote:

> >Hi,
> >Can someone please help?
> >I have a Windows 2003 sp2 server running Backup Exec and my backups are
> >failing with the following errors:
> >
> >Job ended: 23 May 2008 at 11:35:16
> >Completed status: Failed
> >Final error: 0x80042308 - 0x80042308 (2147754760)
> >
> >Final error category: Other Errors
> >
> >and
> >
> >Backup - \\MERTEXSRVOFO: Initialization failure on:
> >"Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume
> >Shadow Copy Service (VSS).
> >VSS Snapshot error. Specified shadow copy not found for delete or query.
> >
> >I have tried everything I can find so far on the internet with no success, I
> >have reregisterd the dll's updating patches all sorts to no avail.
> >
> >If I do a vssadmon list writers I get he following details:
> >
> >
> >C:\Documents and Settings\Administrator.BCARPETS>vssadmin list writers
> >vssadmin 1.1 - Volume Shadow Copy Service administrative command-line
> >(C) Copyright 2001 Microsoft Corp.
> >
> >Waiting for responses.
> >These may be delayed if a shadow copy is being prepared.
> >
> >Writer name: 'System Writer'
> > Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
> > Writer Instance Id: {129a9a7b-0cc7-4bd3-af06-12dc5ff83562}
> > State: [7] Failed
> > Last error: No error
> >
> >Writer name: 'FRS Writer'
> > Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
> > Writer Instance Id: {903158db-61b9-4955-9e93-26ab99ef9fc6}
> > State: [7] Failed
> > Last error: No error
> >
> >Writer name: 'MSDEWriter'
> > Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
> > Writer Instance Id: {2b26c854-147e-47c8-830a-bc25a1aa04e4}
> > State: [1] Stable
> > Last error: No error
> >
> >Writer name: 'Registry Writer'
> > Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
> > Writer Instance Id: {653dc272-5b7e-400e-9641-7737e548e74b}
> > State: [1] Stable
> > Last error: No error
> >
> >Writer name: 'COM+ REGDB Writer'
> > Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
> > Writer Instance Id: {cb9f0a68-9236-4667-b8bf-a5311b52e511}
> > State: [1] Stable
> > Last error: No error
> >
> >Writer name: 'Event Log Writer'
> > Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
> > Writer Instance Id: {88062950-197b-4bdf-afdb-d0057c3dd7e3}
> > State: [1] Stable
> > Last error: No error
> >
> >Writer name: 'IIS Metabase Writer'
> > Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
> > Writer Instance Id: {b2bb08bf-1ef8-412e-b119-a0d4b3ffad20}
> > State: [7] Failed
> > Last error: No error
> >
> >Writer name: 'NTDS'
> > Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
> > Writer Instance Id: {e814d37c-af4d-4de9-a80c-9c94f2860285}
> > State: [7] Failed
> > Last error: No error
> >
> >Writer name: 'WMI Writer'
> > Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
> > Writer Instance Id: {f9f92826-a3d4-486c-ade3-a4201deb8ad2}
> > State: [7] Failed
> > Last error: No error
> >
> >Writer name: 'BITS Writer'
> > Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
> > Writer Instance Id: {c3ec3758-4a57-4a6a-b3ce-b62c7d538fc2}
> > State: [1] Stable
> > Last error: No error
> >
> >Please can someone help?
> >
> >Thanks in advance
> >
> >Anthony
>
> Do you have the VSS roll-up installed already?
> http://support.microsoft.com/kb/940349
>
> - Thee Chicago Wolf
>
 
Re: VSS writers problems backing up

>Thanks for your quick response.
>I was not sure so I tried installing it and I hadn't so I have now and I
>will reboot the server and let you kno what happens.
>Anthony

Anthony,

Cool. There another person who, a few weeks back, had some issue and
the roll-up took care of it. Hope your situation gets resolved. Let me
know how it goes.

- Thee Chicago Wolf
 
Re: VSS writers problems backing up

Hi,

The user has finally rebooted the server and so far has had one good back up.

I will keep you informed of how this progresses.

Regards

Anthony

"Thee Chicago Wolf" wrote:

> >Thanks for your quick response.
> >I was not sure so I tried installing it and I hadn't so I have now and I
> >will reboot the server and let you kno what happens.
> >Anthony
>
> Anthony,
>
> Cool. There another person who, a few weeks back, had some issue and
> the roll-up took care of it. Hope your situation gets resolved. Let me
> know how it goes.
>
> - Thee Chicago Wolf
>
 
Re: VSS writers problems backing up

>The user has finally rebooted the server and so far has had one good back up.
>
>I will keep you informed of how this progresses.
>
>Regards
>
>Anthony

Great. Keep us posted. I'm glad to hear this roll-up seems to be
working.

- Thee Chicago Wolf
 
Re: VSS writers problems backing up

Oh well spoke to soon, we got one good backup and then it is failing again
with the same error message as before.

Regards

Anthony

"Thee Chicago Wolf" wrote:

> >The user has finally rebooted the server and so far has had one good back up.
> >
> >I will keep you informed of how this progresses.
> >
> >Regards
> >
> >Anthony
>
> Great. Keep us posted. I'm glad to hear this roll-up seems to be
> working.
>
> - Thee Chicago Wolf
>
 
Re: VSS writers problems backing up

>Oh well spoke to soon, we got one good backup and then it is failing again
>with the same error message as before.

What's the event viewer saying?

- Thee Chicago Wolf
 
Re: VSS writers problems backing up

>Oh well spoke to soon, we got one good backup and then it is failing again
>with the same error message as before.

I didn't see my original reply to this come through but here it is
again: Anything in the event viewer?

Take a peek at this new VSS related KB article. I just found it today:

http://support.microsoft.com/kb/951568

Might be worth a shot.

- Thee Chicago Wolf
 
Re: VSS writers problems backing up


Hi,

Sorry about my slow reply the server had disk errors which filled the event
viewer so I could not get any extra info for you regarding this issue.

Since sorting out these errors though I have had a couple of decent backups
and I am waiting for the third to finish.

If it does not work I will go through the last update before replying unless
all is working in which I will let you know as well.

Thanks so far

Anthony

"Thee Chicago Wolf" wrote:

> >Oh well spoke to soon, we got one good backup and then it is failing again
> >with the same error message as before.
>
> I didn't see my original reply to this come through but here it is
> again: Anything in the event viewer?
>
> Take a peek at this new VSS related KB article. I just found it today:
>
> http://support.microsoft.com/kb/951568
>
> Might be worth a shot.
>
> - Thee Chicago Wolf
>
 
Re: VSS writers problems backing up

>Sorry about my slow reply the server had disk errors which filled the event
>viewer so I could not get any extra info for you regarding this issue.
>
>Since sorting out these errors though I have had a couple of decent backups
>and I am waiting for the third to finish.
>
>If it does not work I will go through the last update before replying unless
>all is working in which I will let you know as well.
>
>Thanks so far

No problem. If you do try the fix, let me know how it goes as someone
else seems to be in the same situation as you and would likely benefit
from your experience with the hotfix.

- Thee Chicago Wolf
 
Re: VSS writers problems backing up

Hi,
Just an update we have had five successful backups in a row so I think this
could be sorted now.
Thanks for all your help it has been much appreciated.
Thanks again
Anthony

"Thee Chicago Wolf" wrote:

> >Sorry about my slow reply the server had disk errors which filled the event
> >viewer so I could not get any extra info for you regarding this issue.
> >
> >Since sorting out these errors though I have had a couple of decent backups
> >and I am waiting for the third to finish.
> >
> >If it does not work I will go through the last update before replying unless
> >all is working in which I will let you know as well.
> >
> >Thanks so far
>
> No problem. If you do try the fix, let me know how it goes as someone
> else seems to be in the same situation as you and would likely benefit
> from your experience with the hotfix.
>
> - Thee Chicago Wolf
>
 
Re: VSS writers problems backing up

>Just an update we have had five successful backups in a row so I think this
>could be sorted now.
>Thanks for all your help it has been much appreciated.
>Thanks again
>Anthony

Great! Glad to be of help.

- Thee Chicago Wolf
 
Re: VSS writers problems backing up

Hi,

Sorry to be back again but this has started happening again, we have tried
another reboot but the problem is not going away again.

Any new ideas come to the fore of late?

Thanks

Anthony

"Thee Chicago Wolf" wrote:

> >Just an update we have had five successful backups in a row so I think this
> >could be sorted now.
> >Thanks for all your help it has been much appreciated.
> >Thanks again
> >Anthony
>
> Great! Glad to be of help.
>
> - Thee Chicago Wolf
>
 
Re: VSS writers problems backing up

>Sorry to be back again but this has started happening again, we have tried
>another reboot but the problem is not going away again.
>
>Any new ideas come to the fore of late?
>
>Thanks
>
>Anthony

Anthony,

That's ok. How about a breakdown of what version / patches related to
Backup Exec do you have? What patches related to VSS do you have
installed? How about any event viewer logs and Event IDs associated
with the failed backups? All this info would help greatly. You've
already re-registered the EXE's and DLLs per
http://support.microsoft.com/kb/940032, correct?

The only other post-VSS roll-up patches and articles I've come across
are these:

Hotfixes:
http://support.microsoft.com/kb/949391
http://support.microsoft.com/kb/951568

Articles:
http://support.microsoft.com/kb/945058
http://support.microsoft.com/kb/941956
http://support.microsoft.com/kb/940184
http://support.microsoft.com/kb/953617
http://support.microsoft.com/kb/950141

Did you also happen to see these articles:
http://seer.entsupport.symantec.com/docs/264862.htm
http://seer.support.veritas.com/docs/263771.htm

I know you're not specifically experiencing these issues explicitly
(even after the roll-up was applied) but perhaps installing the
hotfixes from the two KBs listed above will at the very least bring
all VSS related files fully up to date and fix a couple bugs along the
way. Give it a shot.

- Thee Chicago Wolf
 
Re: VSS writers problems backing up

Hi,

Sorry about the delay in responding I had to wait for them to reboot the
server after the patches you mentioned in the last post were installed.

The error I get in the event viewer is this :

Volsnap Event ID 25

The shadow copies of volume C: were deleted because the shadow copy storage
could not grow in time. Consider reducing the IO load on the system or
choose a shadow copy storage volume that is not being shadow copied.

I also get this message:

Volsnap Event ID 33

The oldest shadow copy of volume D: was deleted to keep disk space usage for
shadow copies of volume D: below the user defined limit.

I have applied Service Pack 5 for Veritas on the server and had before this
installed all the patches I could find, now unfortunately the update client
has stopped working so I cannot easily check for more.

As for Windows patches I have basically been led by you on which ones I need
to apply and have put all the ones on that you have mentioned.

The backup works for a couple of days after a reboot but then starts failing
again.

Thanks

Anthony

"Thee Chicago Wolf" wrote:

> >Sorry to be back again but this has started happening again, we have tried
> >another reboot but the problem is not going away again.
> >
> >Any new ideas come to the fore of late?
> >
> >Thanks
> >
> >Anthony
>
> Anthony,
>
> That's ok. How about a breakdown of what version / patches related to
> Backup Exec do you have? What patches related to VSS do you have
> installed? How about any event viewer logs and Event IDs associated
> with the failed backups? All this info would help greatly. You've
> already re-registered the EXE's and DLLs per
> http://support.microsoft.com/kb/940032, correct?
>
> The only other post-VSS roll-up patches and articles I've come across
> are these:
>
> Hotfixes:
> http://support.microsoft.com/kb/949391
> http://support.microsoft.com/kb/951568
>
> Articles:
> http://support.microsoft.com/kb/945058
> http://support.microsoft.com/kb/941956
> http://support.microsoft.com/kb/940184
> http://support.microsoft.com/kb/953617
> http://support.microsoft.com/kb/950141
>
> Did you also happen to see these articles:
> http://seer.entsupport.symantec.com/docs/264862.htm
> http://seer.support.veritas.com/docs/263771.htm
>
> I know you're not specifically experiencing these issues explicitly
> (even after the roll-up was applied) but perhaps installing the
> hotfixes from the two KBs listed above will at the very least bring
> all VSS related files fully up to date and fix a couple bugs along the
> way. Give it a shot.
>
> - Thee Chicago Wolf
>
 
Re: VSS writers problems backing up

>Sorry about the delay in responding I had to wait for them to reboot the
>server after the patches you mentioned in the last post were installed.
>
>The error I get in the event viewer is this :
>
>Volsnap Event ID 25
>
>The shadow copies of volume C: were deleted because the shadow copy storage
>could not grow in time. Consider reducing the IO load on the system or
>choose a shadow copy storage volume that is not being shadow copied.

Check out this KB article: http://support.microsoft.com/kb/925799

Also. Take a peek at the following entries on eventid.net. It might be
helpful as I'm pretty much out of ideas for the moment.
http://www.eventid.net/display.asp?eventid=25&eventno=3063&source=VolSnap&phase=1


>I also get this message:
>
>Volsnap Event ID 33
>
>The oldest shadow copy of volume D: was deleted to keep disk space usage for
>shadow copies of volume D: below the user defined limit.

Check this KB article: http://support.microsoft.com/kb/312067

Also, check this eventid.net entry for info about that error.
http://www.eventid.net/display.asp?eventid=33&eventno=4372&source=VolSnap&phase=1

You're not low on disk space are you?

>I have applied Service Pack 5 for Veritas on the server and had before this
>installed all the patches I could find, now unfortunately the update client
>has stopped working so I cannot easily check for more.

Was any resolution to the update client issue you're having been
posted to the Veritas site?

>As for Windows patches I have basically been led by you on which ones I need
>to apply and have put all the ones on that you have mentioned.
>
>The backup works for a couple of days after a reboot but then starts failing
>again.

Hopefully the registry tweak from KB925799 will help out some.

Let me know how it goes.

- Thee Chicago Wolf
 
Re: VSS writers problems backing up

>Sorry about the delay in responding I had to wait for them to reboot the
>server after the patches you mentioned in the last post were installed.

One other thing, please double check your registry and make sure if
the tweak from this KB article is in there or not. I doubt it would
hurt if it's not there but it would at least eliminate all the options
we could try from the KB.
http://support.microsoft.com/kb/945058

Let me know how things go.

- Thee Chicago Wolf
 
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