Re: Random Session Disconnects
OK Point taken. I though it seemed like the first place to start. I've done
some more investigation:-
On the MPLS VPN network we are losing packets. We are only losing packets at
the sites that connect into the MPLS via ADSL. We have one site that
connects into this via SDSL which no user has reported problems from. Our
head office connects to the MPLS via a 2mpbs leased line. Our network
provider has said that everything is within limits, and they say the don't
have any problems. All servers are on the lan within a gigabit backbone (at
head office). All remote sites use thin clients. There are no servers at
remote sites all at Head Office.
Users are disconnected when they actually are using their terminal. The
session will freeze and then terminal will re-connect back to the logon
screen. No user has reported any error messages and they have not reported
problems when connecting to a new session. Although we have had a few
corrupted profiles lately (which were reported in the eventlog). We don't
use roaming profiles (I have wanted to set these up but time has never
allowed). The corrupted profiles started after a message on the server
saying "Windows - Low on Registry Space the system has reached the maximum
size allowed for the system part of the registry. additional storage
requests will be ignored". We do have UPHC clean running on all TS as well.
I have tried setting the group policy setting for keepAlive to see if that
helps.
Any suggestion would be very helpful
Thanks
"Vera Noest [MVP]" <Vera.Noest@remove-this.hem.utfors.se> wrote in message
news:Xns9AAD90FF42BF0veranoesthemutforsse@207.46.248.16...
> Why on earth does this sounds like a licensing issue to you???
> A lack of licenses is never specific to certain networks/sites, and
> it never causes disconnected sessions, it prevents sessions from
> being established alltogether.
>
> To me this sounds like a network problem. Have you checked for lost
> packets?
> Have you checked the EventLog on the server?
> Are users disconnected only when they are idle for one or more
> minutes, or are they also disconnected when they are actively
> working (typing, moving the mouse)?
> Do they get any message on screen when they are disconnected?
> Are users having trouble establishing new connections? If so, what
> error message do they get?
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> *----------- Please reply in newsgroup -------------*
>
> "legpeg2008" <mattj@peggonleg.eclipse.co.uk(donotspam)> wrote on
> 28 maj 2008:
>
>> Hello,
>>
>> Over the last 48hrs we have been getting issues with about 16-26
>> users being disconnected from our 6 of our 7 terminal servers.
>> They are not all disconnected all at the same time- one user
>> will be disconnected another can then log in. It does not appear
>> to be specific to one server or one particular branch. It
>> appears to only be affecting our remote sites which connect via
>> a managed MPLS vpn network (head office appears to be
>> unaffected). I can see in terminal services manager the 16 or so
>> users with disconnected sessions. This to me sounds like a
>> licensing issue, but we have over 300 according to the licensing
>> server - with only 200 users connecting. I have checked the
>> session timeouts on both the rdp config and the user config in
>> AD. We use windows 2003 SP2.
>>
>> Any ideas?
>>
>> Thanks
>>
>> Matt