snmp service is not stopable

  • Thread starter Thread starter OM
  • Start date Start date
O

OM

Guest
Hi,

I have snmp service configured to receive/send snmp packet to a
specified server. Every now and then, the service crashes and I was
unable to restart the service. The only way to get the service running
again is to reboot the server.

The following is from the event viewer.

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 5/18/2008
Time: 9:27:14 AM
User: N/A
Computer: server
Description:
Faulting application snmp.exe, version 5.2.3790.3959, faulting module
ntdll.dll, version 5.2.3790.3959, fault address 0x000417b1.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 6e 6d ure snm
0018: 70 2e 65 78 65 20 35 2e p.exe 5.
0020: 32 2e 33 37 39 30 2e 33 2.3790.3
0028: 39 35 39 20 69 6e 20 6e 959 in n
0030: 74 64 6c 6c 2e 64 6c 6c tdll.dll
0038: 20 35 2e 32 2e 33 37 39 5.2.379
0040: 30 2e 33 39 35 39 20 61 0.3959 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 34 31 37 62 000417b
0058: 31 1

Any idea? Thanks
 
RE: snmp service is not stopable

is your server fully patched? does it say why you can't restart the service?

"OM" wrote:

> Hi,
>
> I have snmp service configured to receive/send snmp packet to a
> specified server. Every now and then, the service crashes and I was
> unable to restart the service. The only way to get the service running
> again is to reboot the server.
>
> The following is from the event viewer.
>
> Event Type: Error
> Event Source: Application Error
> Event Category: (100)
> Event ID: 1000
> Date: 5/18/2008
> Time: 9:27:14 AM
> User: N/A
> Computer: server
> Description:
> Faulting application snmp.exe, version 5.2.3790.3959, faulting module
> ntdll.dll, version 5.2.3790.3959, fault address 0x000417b1.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> 0010: 75 72 65 20 20 73 6e 6d ure snm
> 0018: 70 2e 65 78 65 20 35 2e p.exe 5.
> 0020: 32 2e 33 37 39 30 2e 33 2.3790.3
> 0028: 39 35 39 20 69 6e 20 6e 959 in n
> 0030: 74 64 6c 6c 2e 64 6c 6c tdll.dll
> 0038: 20 35 2e 32 2e 33 37 39 5.2.379
> 0040: 30 2e 33 39 35 39 20 61 0.3959 a
> 0048: 74 20 6f 66 66 73 65 74 t offset
> 0050: 20 30 30 30 34 31 37 62 000417b
> 0058: 31 1
>
> Any idea? Thanks
>
 
Re: snmp service is not stopable


The server is fully patched. When the snmp service hang, I will not be
able to stop or restart the service. The status (on the services.msc)
would show stopping, but it never finish the stop action. I tried using
SC to stop it from the command line and it is not successfully. The only
solution is to restart the computer.



Rich wrote:
> is your server fully patched? does it say why you can't restart the service?
>
> "OM" wrote:
>
>> Hi,
>>
>> I have snmp service configured to receive/send snmp packet to a
>> specified server. Every now and then, the service crashes and I was
>> unable to restart the service. The only way to get the service running
>> again is to reboot the server.
>>
>> The following is from the event viewer.
>>
>> Event Type: Error
>> Event Source: Application Error
>> Event Category: (100)
>> Event ID: 1000
>> Date: 5/18/2008
>> Time: 9:27:14 AM
>> User: N/A
>> Computer: server
>> Description:
>> Faulting application snmp.exe, version 5.2.3790.3959, faulting module
>> ntdll.dll, version 5.2.3790.3959, fault address 0x000417b1.
>>
>> For more information, see Help and Support Center at
>> http://go.microsoft.com/fwlink/events.asp.
>> Data:
>> 0000: 41 70 70 6c 69 63 61 74 Applicat
>> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
>> 0010: 75 72 65 20 20 73 6e 6d ure snm
>> 0018: 70 2e 65 78 65 20 35 2e p.exe 5.
>> 0020: 32 2e 33 37 39 30 2e 33 2.3790.3
>> 0028: 39 35 39 20 69 6e 20 6e 959 in n
>> 0030: 74 64 6c 6c 2e 64 6c 6c tdll.dll
>> 0038: 20 35 2e 32 2e 33 37 39 5.2.379
>> 0040: 30 2e 33 39 35 39 20 61 0.3959 a
>> 0048: 74 20 6f 66 66 73 65 74 t offset
>> 0050: 20 30 30 30 34 31 37 62 000417b
>> 0058: 31 1
>>
>> Any idea? Thanks
>>
 
Re: snmp service is not stopable

Any luck? I'm having the same problem on my 2k3 server. I have snmp enabled
because I'm using Dell's IT Assistant and Server Administrator.

"OM" wrote:

>
> The server is fully patched. When the snmp service hang, I will not be
> able to stop or restart the service. The status (on the services.msc)
> would show stopping, but it never finish the stop action. I tried using
> SC to stop it from the command line and it is not successfully. The only
> solution is to restart the computer.
>
>
>
> Rich wrote:
> > is your server fully patched? does it say why you can't restart the service?
> >
> > "OM" wrote:
> >
> >> Hi,
> >>
> >> I have snmp service configured to receive/send snmp packet to a
> >> specified server. Every now and then, the service crashes and I was
> >> unable to restart the service. The only way to get the service running
> >> again is to reboot the server.
> >>
> >> The following is from the event viewer.
> >>
> >> Event Type: Error
> >> Event Source: Application Error
> >> Event Category: (100)
> >> Event ID: 1000
> >> Date: 5/18/2008
> >> Time: 9:27:14 AM
> >> User: N/A
> >> Computer: server
> >> Description:
> >> Faulting application snmp.exe, version 5.2.3790.3959, faulting module
> >> ntdll.dll, version 5.2.3790.3959, fault address 0x000417b1.
> >>
> >> For more information, see Help and Support Center at
> >> http://go.microsoft.com/fwlink/events.asp.
> >> Data:
> >> 0000: 41 70 70 6c 69 63 61 74 Applicat
> >> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> >> 0010: 75 72 65 20 20 73 6e 6d ure snm
> >> 0018: 70 2e 65 78 65 20 35 2e p.exe 5.
> >> 0020: 32 2e 33 37 39 30 2e 33 2.3790.3
> >> 0028: 39 35 39 20 69 6e 20 6e 959 in n
> >> 0030: 74 64 6c 6c 2e 64 6c 6c tdll.dll
> >> 0038: 20 35 2e 32 2e 33 37 39 5.2.379
> >> 0040: 30 2e 33 39 35 39 20 61 0.3959 a
> >> 0048: 74 20 6f 66 66 73 65 74 t offset
> >> 0050: 20 30 30 30 34 31 37 62 000417b
> >> 0058: 31 1
> >>
> >> Any idea? Thanks
> >>
>
 
Re: snmp service is not stopable

No, I am also using the Dell IT assistant (on another box) and server
administrator. I am waiting for the next scheduled restart to clear the
state of the snmp service. I am also having similar problem on my other
Dell server which has the snmp service configured.



Cody wrote:
> Any luck? I'm having the same problem on my 2k3 server. I have snmp enabled
> because I'm using Dell's IT Assistant and Server Administrator.
>
> "OM" wrote:
>
>> The server is fully patched. When the snmp service hang, I will not be
>> able to stop or restart the service. The status (on the services.msc)
>> would show stopping, but it never finish the stop action. I tried using
>> SC to stop it from the command line and it is not successfully. The only
>> solution is to restart the computer.
>>
>>
>>
>> Rich wrote:
>>> is your server fully patched? does it say why you can't restart the service?
>>>
>>> "OM" wrote:
>>>
>>>> Hi,
>>>>
>>>> I have snmp service configured to receive/send snmp packet to a
>>>> specified server. Every now and then, the service crashes and I was
>>>> unable to restart the service. The only way to get the service running
>>>> again is to reboot the server.
>>>>
>>>> The following is from the event viewer.
>>>>
>>>> Event Type: Error
>>>> Event Source: Application Error
>>>> Event Category: (100)
>>>> Event ID: 1000
>>>> Date: 5/18/2008
>>>> Time: 9:27:14 AM
>>>> User: N/A
>>>> Computer: server
>>>> Description:
>>>> Faulting application snmp.exe, version 5.2.3790.3959, faulting module
>>>> ntdll.dll, version 5.2.3790.3959, fault address 0x000417b1.
>>>>
>>>> For more information, see Help and Support Center at
>>>> http://go.microsoft.com/fwlink/events.asp.
>>>> Data:
>>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
>>>> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
>>>> 0010: 75 72 65 20 20 73 6e 6d ure snm
>>>> 0018: 70 2e 65 78 65 20 35 2e p.exe 5.
>>>> 0020: 32 2e 33 37 39 30 2e 33 2.3790.3
>>>> 0028: 39 35 39 20 69 6e 20 6e 959 in n
>>>> 0030: 74 64 6c 6c 2e 64 6c 6c tdll.dll
>>>> 0038: 20 35 2e 32 2e 33 37 39 5.2.379
>>>> 0040: 30 2e 33 39 35 39 20 61 0.3959 a
>>>> 0048: 74 20 6f 66 66 73 65 74 t offset
>>>> 0050: 20 30 30 30 34 31 37 62 000417b
>>>> 0058: 31 1
>>>>
>>>> Any idea? Thanks
>>>>
 
Re: snmp service is not stopable

I resolved it. Bug with the Server Administrator version. I installed version
5.4.0.1 which addressed this exact issue.

"OM" wrote:

> No, I am also using the Dell IT assistant (on another box) and server
> administrator. I am waiting for the next scheduled restart to clear the
> state of the snmp service. I am also having similar problem on my other
> Dell server which has the snmp service configured.
>
>
>
> Cody wrote:
> > Any luck? I'm having the same problem on my 2k3 server. I have snmp enabled
> > because I'm using Dell's IT Assistant and Server Administrator.
> >
> > "OM" wrote:
> >
> >> The server is fully patched. When the snmp service hang, I will not be
> >> able to stop or restart the service. The status (on the services.msc)
> >> would show stopping, but it never finish the stop action. I tried using
> >> SC to stop it from the command line and it is not successfully. The only
> >> solution is to restart the computer.
> >>
> >>
> >>
> >> Rich wrote:
> >>> is your server fully patched? does it say why you can't restart the service?
> >>>
> >>> "OM" wrote:
> >>>
> >>>> Hi,
> >>>>
> >>>> I have snmp service configured to receive/send snmp packet to a
> >>>> specified server. Every now and then, the service crashes and I was
> >>>> unable to restart the service. The only way to get the service running
> >>>> again is to reboot the server.
> >>>>
> >>>> The following is from the event viewer.
> >>>>
> >>>> Event Type: Error
> >>>> Event Source: Application Error
> >>>> Event Category: (100)
> >>>> Event ID: 1000
> >>>> Date: 5/18/2008
> >>>> Time: 9:27:14 AM
> >>>> User: N/A
> >>>> Computer: server
> >>>> Description:
> >>>> Faulting application snmp.exe, version 5.2.3790.3959, faulting module
> >>>> ntdll.dll, version 5.2.3790.3959, fault address 0x000417b1.
> >>>>
> >>>> For more information, see Help and Support Center at
> >>>> http://go.microsoft.com/fwlink/events.asp.
> >>>> Data:
> >>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
> >>>> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> >>>> 0010: 75 72 65 20 20 73 6e 6d ure snm
> >>>> 0018: 70 2e 65 78 65 20 35 2e p.exe 5.
> >>>> 0020: 32 2e 33 37 39 30 2e 33 2.3790.3
> >>>> 0028: 39 35 39 20 69 6e 20 6e 959 in n
> >>>> 0030: 74 64 6c 6c 2e 64 6c 6c tdll.dll
> >>>> 0038: 20 35 2e 32 2e 33 37 39 5.2.379
> >>>> 0040: 30 2e 33 39 35 39 20 61 0.3959 a
> >>>> 0048: 74 20 6f 66 66 73 65 74 t offset
> >>>> 0050: 20 30 30 30 34 31 37 62 000417b
> >>>> 0058: 31 1
> >>>>
> >>>> Any idea? Thanks
> >>>>
>
 
snmp service is not stopable

I do not have a fix for the snmp hanging, but you do not have to reboot the server to get the snmp service running again.

Taskmanager -> Processes tab -> End Process for snmp.exe

This will allow you to restart the snmp service.
 
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