Re: KB932823 seems to cause trouble in IE7
I concur with your opinion on KB932823. Unless I'm missing something, it
is miscategorized and you should *not* install this update/hotfix on the
desktops you've described.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
pc123 wrote:
> Hi,
>
> We have a serious problem where several of our users recently began
> experiencing problems in IE7 while accessing our internal Web applications.
> The program would freeze several times a day (the hourglass appears, the IE7
> windows goes blank and I must kill the iexplore.exe process). I noticed that
> Windows Update pushed the patch KB932823 on May 28 onto those computers, so I
> uninstalled this patch in case it was the cause of the freeze, and I find
> that the problem has not occurred since I uninstalled the patch.
>
> I am wondering if it’s a coincidence or if indeed the patch is causing us
> trouble. The KB932823 patch title is "You may be unable to use Windows
> Internet Explorer 7 to download files on a computer that is running Windows
> Server 2003 or Windows XP". It is supposed to be applied only on systems
> where "the Japanese Input Method Editor (IME) is the default keyboard layout.
> This problem occurs because the Msctf.dll file sends the download command to
> an invalid thread." My systems don't have Japanese as a default keyboard
> layout, so is it possible that the patch caused more trouble than it was
> supposed to solve?
>
> Furthermore, the patch is supposed to be a hotfix, not a critical update,
> but it has been pushed to our users via Automatic Updates anyway. I have the
> feeling that it has been miscategorized by Microsoft because it should not
> have been pushed to us without our consent, but it did anyway.
>
> I have searched for this problem on the Web but I found nothing.
>
> Thank you.
>