Process preventing shutdown

[PedroAsani]

So I did a fresh install of X64 with SP2, got all my updates etc. Now one of
them is stopping it from rebooting my computer when I say Restart, and
shutting it down when I tell it to turn off. The Application log says its a
Userenv:1517 error, which means a process didnt terminate correctly.

The two problems I have are:

It's a process running under SYSTEM.
I can't tell which one.

So, it's one of the most recent Automatic Updates I did, since a fresh
install with no updates doesn't have this problem. And it appears to be an
important one. Any way of telling which one it is?

 

[Tony Sperling]

Re: Process preventing shutdown

Many, many BIOS's (all???) have questionable or undefined ACPI support -
have you tried an update?


Tony. . .


"PedroAsani" <PedroAsani@discussions.microsoft.com> wrote in message
news:3568C255-1DD6-4648-88E3-5DD2EC45DA08@microsoft.com...
> So I did a fresh install of X64 with SP2, got all my updates etc. Now one
of
> them is stopping it from rebooting my computer when I say Restart, and
> shutting it down when I tell it to turn off. The Application log says its
a
> Userenv:1517 error, which means a process didnt terminate correctly.
>
> The two problems I have are:
>
> It's a process running under SYSTEM.
> I can't tell which one.
>
> So, it's one of the most recent Automatic Updates I did, since a fresh
> install with no updates doesn't have this problem. And it appears to be an
> important one. Any way of telling which one it is?

 

[PedroAsani]

Re: Process preventing shutdown


My first thought was the ACPI, but that hasn't changed. It's not a BIOS
problem, since it would power down fine from a completely clean install. The
Event Viewer\Application Log says it's due to a process failing to unload
correctly at shutdown, causing the system to just sit and wait. As I said,
the only change has been to go from the drivers from CD to the latest
updates. But I have 24 processes being run by SYSTEM, and need a way to
identify which one is the culprit.



"Tony Sperling" wrote:

> Many, many BIOS's (all???) have questionable or undefined ACPI support -
> have you tried an update?
>
>
> Tony. . .
>
>
> "PedroAsani" <PedroAsani@discussions.microsoft.com> wrote in message
> news:3568C255-1DD6-4648-88E3-5DD2EC45DA08@microsoft.com...
> > So I did a fresh install of X64 with SP2, got all my updates etc. Now one
> of
> > them is stopping it from rebooting my computer when I say Restart, and
> > shutting it down when I tell it to turn off. The Application log says its
> a
> > Userenv:1517 error, which means a process didnt terminate correctly.
> >
> > The two problems I have are:
> >
> > It's a process running under SYSTEM.
> > I can't tell which one.
> >
> > So, it's one of the most recent Automatic Updates I did, since a fresh
> > install with no updates doesn't have this problem. And it appears to be an
> > important one. Any way of telling which one it is?
>
>
>

 

[Tony Sperling]

Re: Process preventing shutdown

Even though your ACPI hasn't changed, an update to the 'system' files could
end up interfacing with the subsystem in a way that breaks management that
is already somewhat 'loose' in it's implementation. That it works initially,
could be more or less coincidental, as well as the breakage could be
coincidental, as the standard seems to be handled with a bit of a 'laissez
fair' attitude.

It's a stone I wouldn't leave unturned.

We have a guy here who has posted a few competent looking contributions on
how to read a 'dump' file (Brad Rutkowski), if you are with us on the usenet
you can make a search on the name, if you are on the web interface you could
check out this link he posted here:

http://blogs.technet.com/brad_rutkowski

I don't think he'd mind - he sounds quite friendly!


Tony. . .


"PedroAsani" <PedroAsani@discussions.microsoft.com> wrote in message
news:9D2D3558-3931-4CEC-B0E4-05708FAF0064@microsoft.com...
>
> My first thought was the ACPI, but that hasn't changed. It's not a BIOS
> problem, since it would power down fine from a completely clean install.
The
> Event Viewer\Application Log says it's due to a process failing to unload
> correctly at shutdown, causing the system to just sit and wait. As I said,
> the only change has been to go from the drivers from CD to the latest
> updates. But I have 24 processes being run by SYSTEM, and need a way to
> identify which one is the culprit.
>
>
>

 

[Juergen Kluth]

Re: Process preventing shutdown

Hi,
could be your antivirus. finish it and try then to restart.
regards jk

 

[bbentley52]

Re: Process preventing shutdown

Apply the UPHClean. This will give you a better message about that process is
in error.
http://support.microsoft.com/?kbid=837115

"Juergen Kluth" wrote:

> Hi,
> could be your antivirus. finish it and try then to restart.
> regards jk
>
>
>