Microsoft update loops back to 'Welcome to Microsoft update' page

[Andrew S]

I've been having a problem for a while but hadn't noticed my PC isn't
updating until now.
I think when I tried to install the latest version of Microsoft Update my
problems began (although it's a long time back and I can't be sure).
MS update appears to have installed but it will not run.
The problem happens as follows:
1. I go to the Windows Start Menu and click on Microsoft update.
2. A page appears in Internet Explorer saying 'Welcome to Microsoft Update'
- 'Try Microsoft Update today'. I click on the 'Start Now' button.
3. A second page saying 'Review the licence agreement' appears. I click on
the 'Continue' button.
4. A page appears 'Checking if your computer has the latest version of this
software' (or words to that effect - it closes to quickly for me to make a
note of what it is saying).
5. This then advances to a page saying: 'Microsoft Update setup is complete
You can check the website for updates at any time by clicking Microsoft
Update in your Start menu. ' It also says that 'Automatic Updates are on.'
I click on the 'Check for Updates' button.
6. Finally it loops back to the 'Welcome to Microsoft Update' screen (point
2 on my list above).
I've just manually downloaded Win XP SP3 on disk to install that but it
hasn't solved the problem. I do like to be able to manually run update so
that I'm in controll of the updates installed.
Any suggestions?
Many thanks in advance for your help.
Regards,
Andy

 

[PA Bear [MS MVP]]

Re: Microsoft update loops back to 'Welcome to Microsoft update' page

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

• Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Andrew S wrote:
> I've been having a problem for a while but hadn't noticed my PC isn't
> updating until now.
> I think when I tried to install the latest version of Microsoft Update my
> problems began (although it's a long time back and I can't be sure).
> MS update appears to have installed but it will not run.
> The problem happens as follows:
> 1. I go to the Windows Start Menu and click on Microsoft update.
> 2. A page appears in Internet Explorer saying 'Welcome to Microsoft
> Update'
> - 'Try Microsoft Update today'. I click on the 'Start Now' button.
> 3. A second page saying 'Review the licence agreement' appears. I click
> on
> the 'Continue' button.
> 4. A page appears 'Checking if your computer has the latest version of
> this
> software' (or words to that effect - it closes to quickly for me to make a
> note of what it is saying).
> 5. This then advances to a page saying: 'Microsoft Update setup is
> complete
> You can check the website for updates at any time by clicking Microsoft
> Update in your Start menu. ' It also says that 'Automatic Updates are
> on.'
> I click on the 'Check for Updates' button.
> 6. Finally it loops back to the 'Welcome to Microsoft Update' screen
> (point
> 2 on my list above).
> I've just manually downloaded Win XP SP3 on disk to install that but it
> hasn't solved the problem. I do like to be able to manually run update so
> that I'm in controll of the updates installed.
> Any suggestions?
> Many thanks in advance for your help.
> Regards,
> Andy