Black screen after remoting a session

  • Thread starter Thread starter ChrisRob
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ChrisRob

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We give project managers access to tsadmin. Occacionally when the PM is done
remoting a users session the user will only get a black screen. They are
unable to logoff and have to hit the X to get out. Does anyone have any
information on what could be causing this? Thanks for your help.
 
Re: Black screen after remoting a session

What Windows OS (Server and Client) are you running? Are there any events
logged in the event log when this happens?

--

Thanks!

This posting is provided "AS IS" with no warranties, and confers no rights.

"ChrisRob" <ChrisRob@discussions.microsoft.com> wrote in message
news:49E8B119-517E-4FB8-BBC2-01C0F3ECACF0@microsoft.com...
> We give project managers access to tsadmin. Occacionally when the PM is
> done
> remoting a users session the user will only get a black screen. They are
> unable to logoff and have to hit the X to get out. Does anyone have any
> information on what could be causing this? Thanks for your help.
 
Re: Black screen after remoting a session

Well, this is really delayed, but the server is 2003 enterprise, and the
client is XP sp2. I don't see any events in the log.

Basically what happens, is i'll log into a session to help the user. When
i'm done I'll ctrl+* to get out, and there screen will go black/blank. If
they hit the X to disconnect they get the same screen when they log back in
(unless the session times out first). It's not just when i remote their
sessions it also happens when Senior PMs help their junior PMs. It doesn't
happen all the time either. Thanks for any help anyone can offer up.

"Munindra Das [MSFT]" wrote:

> What Windows OS (Server and Client) are you running? Are there any events
> logged in the event log when this happens?
>
> --
>
> Thanks!
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "ChrisRob" <ChrisRob@discussions.microsoft.com> wrote in message
> news:49E8B119-517E-4FB8-BBC2-01C0F3ECACF0@microsoft.com...
> > We give project managers access to tsadmin. Occacionally when the PM is
> > done
> > remoting a users session the user will only get a black screen. They are
> > unable to logoff and have to hit the X to get out. Does anyone have any
> > information on what could be causing this? Thanks for your help.

>
>
 

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