RE: Microsoft Update Page Won't Load
"technically_challenged_08" wrote:
> I'm having a few issues with my computer at the moment that I think may all
> be related somehow.
>
> For one, the Microsoft Update page won't load... whether I try accessing it
> from my menu or the internet. All I get is a white screen and it says "Done"
> at the bottom.
>
> I also can't access Microsoft Support to send them an email to ask for
> assistance, which is why I'm posting a message in this forum. I get a message
> saying to add Microsoft Support to the trusted sites list, which I did, but
> it still won't allow me to contact them... I just keep getting that same
> message over and over.
>
> I also couldn't access this discussion group/forum properly using Internet
> Explorer... I could get into the forum but I couldn't see any of the threads.
> I had to switch over to Firefox to be able to see the threads and post this
> message.
>
>
> Some of these problems began after I tried to install service pack 3. The
> files downloaded but didn't actually install... if that makes sense. I
> checked the installed programs list on my computer and service pack 3 isn't
> listed, but service pack 2 is. I tried to download it a few more times after
> that, but nothing happened... there was no green light in the progress bar...
> if that's what it's called.
> I typed regsvr32 jscript.dll in the run bar and it didn't help... I think it
> might have even made the problem worse. I have since tried to undo it by
> typing regsvr32 /u jscript.dll.
>
> Yesterday, I installed Norton Internet Security 2008 on my computer, and now
> I'm experiencing more problems. Just like with Microsoft update, my computer
> isn't allowing me to access Norton support either.
>
> Since installing the program, I've been getting messages that say my browser
> settings are not allowing for pages to be redirected, and to click on a link
> provided to be redirected. I have no idea what I should change in my browser
> settings to fix this problem.
>
> The Norton Internet Security has blocked something on my computer and I'm
> wondering if that might be the cause of some of these issues. I've been
> trying to find the name of what has been blocked, but I can't find it at the
> moment. I do remember that it said something about system32 and there were
> some letters after that and then exe. It said it's function was keylogger. I
> looked it up on the internet and was confused by the information I read... on
> the one hand, it sounds like it's something that's supposed to be on your
> computer, something helpful, but on the other hand, it sounds like it could
> be something malicious as well.
>
> I'm at a loss as what to do. Any suggestions will greatly appreciated!