Backup Exec not talking to VSS on Windows Server 2003 R2

  • Thread starter Thread starter deca2499
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deca2499

Guest
Hello all,
I am not really sure where to put this thread so here goes.

I have come into a company where they are having a problem backing up
one of
the domain controllers. I am seeing an error message ID# 13, Source:
VSS. It
is showing a username in the registry that is no longer valid. When I
go to
the properties of VSS it is showing to use the System account. My
problem is
this: 2 DC's, one getting a successful backup and the other is not.
Both have
the same error message, and both are configured the same from what I
can see.
Can someone help me with this issue? This is getting to be very
confusing.

Thank you in advance for all of your help.
 
Re: Backup Exec not talking to VSS on Windows Server 2003 R2

On Jun 17, 1:33 pm, deca2499 <deca2...@gmail.com> wrote:
> Hello all,
> I am not really sure where to put this thread so here goes.
>
> I have come into a company where they are having a problem backing up
> one of
> the domain controllers. I am seeing an error message ID# 13, Source:
> VSS. It
> is showing a username in the registry that is no longer valid. When I
> go to
> the properties of VSS it is showing to use the System account. My
> problem is
> this: 2 DC's, one getting a successful backup and the other is not.
> Both have
> the same error message, and both are configured the same from what I
> can see.
> Can someone help me with this issue?  This is getting to be very
> confusing.
>
> Thank you in advance for all of your help.

After calling Symantec for support, I was able to find out that some
of the Writer metadata was not working correctly. Some of the Writers
were not started. A reboot took care of this. You can check on these
by opening a command prompt and entering "vssadmin list writers". All
the states should be Stable. My guess is this key is only used if you
use a username and password to kick off the service instead of the
System account, but it still checks the username if one is provided.

My question to everyone is, If I delete the username from the registry
key and leave it blank, what, if any effect will it have on the Volume
Shadow Copy Service?

Thank you.

Scott
 
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