Freezing when printing to PDF

  • Thread starter Thread starter azevon
  • Start date Start date
A

azevon

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Greetings All,

I am running Windows server 2003, with Citrix Metaframe 3.0. My clients are
Macs connecting with the citrix client. They run a PC application (a
database app) that resides on the Citrix server (MS Windows 2003 server).
All is fine, except when a user runs a report and prints that report to a pdf
file, when they go to exit that app, their connection freezes and I have to
manually disconnect them. If the same user uses the same setup logs onto the
server, just views the report OR makes any changes to the databse, then exit
the app, their connection releases with no issues. So I have narrowed down
the issue to printing to a pdf file. Is there a security setting that needs
to be modified to allow all users to do this, or is it something else?
Acorbat 7.0 standard (as well as reader 8 and distiller 7) are installed on
this server.

Thanks in adavance,

-andy-
 
RE: Freezing when printing to PDF

Forgot to add this event that occurs:

Event Type: Warning
Event Source: MetaFrameEvents
Event Category: Printer Management
Event ID: 1103
Date: 6/25/2008
Time: 2:40:04 PM
User: N/A
Computer: CITRIX2
Description:
An error occurred while retrieving client printer properties. Default
printer properties will be used instead. Client name: (Andy Zevon’s Compute)
Printer: (Technology Manager (from Andy Zevon’s Compute) in session 2)
Printer driver: (HP Color LaserJet PS)


"azevon" wrote:

> Greetings All,
>
> I am running Windows server 2003, with Citrix Metaframe 3.0. My clients are
> Macs connecting with the citrix client. They run a PC application (a
> database app) that resides on the Citrix server (MS Windows 2003 server).
> All is fine, except when a user runs a report and prints that report to a pdf
> file, when they go to exit that app, their connection freezes and I have to
> manually disconnect them. If the same user uses the same setup logs onto the
> server, just views the report OR makes any changes to the databse, then exit
> the app, their connection releases with no issues. So I have narrowed down
> the issue to printing to a pdf file. Is there a security setting that needs
> to be modified to allow all users to do this, or is it something else?
> Acorbat 7.0 standard (as well as reader 8 and distiller 7) are installed on
> this server.
>
> Thanks in adavance,
>
> -andy-
 
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