System Hangs Up

[bob]

Running XP Professional at home. Not connected to a network.

When a particular user logs off, the system hangs: the cursor becomes an
hourglass against a pale blue background screen. This seems to happen
indiscriminately, but it happens often. To resolve, I must shut the PC down
and restart.

I have run anti-virus but it has not resolved the problem.

Any ideas on how to resolve or what the problem might be?

Thanks,
Bob

 

[Pegasus \(MVP\)]

Re: System Hangs Up


"bob" <bob@discussions.microsoft.com> wrote in message
news:E1FDD132-1DE0-43A0-895A-F8CD871224D2@microsoft.com...
> Running XP Professional at home. Not connected to a network.
>
> When a particular user logs off, the system hangs: the cursor becomes an
> hourglass against a pale blue background screen. This seems to happen
> indiscriminately, but it happens often. To resolve, I must shut the PC
> down
> and restart.
>
> I have run anti-virus but it has not resolved the problem.
>
> Any ideas on how to resolve or what the problem might be?
>
> Thanks,
> Bob

His profile might be corrupted. Try this:
- Reboot the machine.
- Log on as an administrator.
- Rename the problem user's profile folder.
- Get the problem user to log on. Windows will
create a new profile folder.
- Retrieve the user's files from the renamed folder.

 

[bob]

Re: System Hangs Up

How do i rename the user's profile folder? Do I copy it or just change the
name?

Also, what would cause a profile to be corrupted?

Thanks,
Bob

"Pegasus (MVP)" wrote:

>
> "bob" <bob@discussions.microsoft.com> wrote in message
> news:E1FDD132-1DE0-43A0-895A-F8CD871224D2@microsoft.com...
> > Running XP Professional at home. Not connected to a network.
> >
> > When a particular user logs off, the system hangs: the cursor becomes an
> > hourglass against a pale blue background screen. This seems to happen
> > indiscriminately, but it happens often. To resolve, I must shut the PC
> > down
> > and restart.
> >
> > I have run anti-virus but it has not resolved the problem.
> >
> > Any ideas on how to resolve or what the problem might be?
> >
> > Thanks,
> > Bob
>
> His profile might be corrupted. Try this:
> - Reboot the machine.
> - Log on as an administrator.
> - Rename the problem user's profile folder.
> - Get the problem user to log on. Windows will
> create a new profile folder.
> - Retrieve the user's files from the renamed folder.
>
>
>

 

[Pegasus \(MVP\)]

Re: System Hangs Up

"Rename" means "change the name".

There are several reasons why a profile could get corrupted,
e.g. a software malfunction.


"bob" <bob@discussions.microsoft.com> wrote in message
news:5601323F-D5DA-4D86-B4CF-76AF446A91CF@microsoft.com...
> How do i rename the user's profile folder? Do I copy it or just change the
> name?
>
> Also, what would cause a profile to be corrupted?
>
> Thanks,
> Bob
>
> "Pegasus (MVP)" wrote:
>
>>
>> "bob" <bob@discussions.microsoft.com> wrote in message
>> news:E1FDD132-1DE0-43A0-895A-F8CD871224D2@microsoft.com...
>> > Running XP Professional at home. Not connected to a network.
>> >
>> > When a particular user logs off, the system hangs: the cursor becomes
>> > an
>> > hourglass against a pale blue background screen. This seems to happen
>> > indiscriminately, but it happens often. To resolve, I must shut the PC
>> > down
>> > and restart.
>> >
>> > I have run anti-virus but it has not resolved the problem.
>> >
>> > Any ideas on how to resolve or what the problem might be?
>> >
>> > Thanks,
>> > Bob
>>
>> His profile might be corrupted. Try this:
>> - Reboot the machine.
>> - Log on as an administrator.
>> - Rename the problem user's profile folder.
>> - Get the problem user to log on. Windows will
>> create a new profile folder.
>> - Retrieve the user's files from the renamed folder.
>>
>>
>>