I just thought of one more thing to try. Using a Command Prompt Window
you can do a Trace Route ( TraceRt ) to your site. It will show you the
hops ( from your PC to the destination ) and may help diagnose why the
bookstore won't load.
Click Start, Run ( Type ) Cmd [Enter]
>TraceRt www.christianbook.com
*Each hop shows how the packets move from your PC to the destination.
"R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message news:...
> Yes the icon would indicate that McAfee is running. Usually, Safe Mode
> omits any non-Windows services/drivers and applets from running. I'm
> basically out of suggestions on what to try. This problem is now something
> where only "Hands-On" access would help. I checked the site you are
> having issues with and it is just a passive site ( No ActiveX or other
> type
> of dependency ) for it to render.
>
> Sorry I wasn't able to get you a resolution.
>
> "Joy" <Joy@discussions.microsoft.com> wrote in message
> news:9BAD2A94-9E12-4D15-A4D0-C684A6B97527@microsoft.com...
>>I went to safe mode w/networking and it still did not load. McAfee was
>>still
>> showing on my bar at the bottom. Does that mean it was still operating?
>> --
>> Thanks In Advance
>> Joy
>>
>>
>> "R. McCarty" wrote:
>>
>>> Yes, Boot to Safe Mode with Networking. ONLY test the one site since
>>> your security software isn't loaded. If the page loads then McAfee is at
>>> fault.
>>>
>>> "Joy" <Joy@discussions.microsoft.com> wrote in message
>>> news:1319480B-CA43-41CC-947A-9D1E03CE7170@microsoft.com...
>>> >I can still load sites like amazon and chapters. All my other book
>>> >marks
>>> > seem to work except this one. I did try using an alternative user
>>> > and
>>> > the
>>> > same problem occurs. Do you know how one checks to see if it is
>>> > McAfee?
>>> > --
>>> > Thanks In Advance
>>> > Joy
>>> >
>>> >
>>> > "R. McCarty" wrote:
>>> >
>>> >> Does this inability to load sites affect only this bookstore or other
>>> >> ones as well ? Did you try using an alternate XP account/profile
>>> >> to see if it is just your day-to-day profile that is having problems?
>>> >> If another user account works then it's your profile - if not I'd
>>> >> still
>>> >> wager that using McAfee is at the root of this problem. Just turning
>>> >> off the firewall in McAfee Security Suite still leaves other parts of
>>> >> it's protection enabled/running in the background.
>>> >>
>>> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>>> >> news:A56A425B-84CF-479F-A1A7-18BE1D826E0B@microsoft.com...
>>> >> > I've tried that already, but I get the same message. Maybe I'm
>>> >> > doing
>>> >> > that
>>> >> > wrong.
>>> >> > --
>>> >> > Thanks In Advance
>>> >> > Joy
>>> >> >
>>> >> >
>>> >> > "R. McCarty" wrote:
>>> >> >
>>> >> >> There is one other thing you might consider. All your Web DNS
>>> >> >> translation is done by your ISP. You can use an alternate DNS
>>> >> >> server and see if the URL will load.
>>> >> >>
>>> >> >> One free DNS provider is linked below:
>>> >> >> http://www.opendns.com/
>>> >> >> *Just follow the "Get Started" button for instructions.
>>> >> >>
>>> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>>> >> >> news1E32EF9-3806-401A-BA83-97786E72C490@microsoft.com...
>>> >> >> > Thanks for your suggestions. I did that, but I still can't get
>>> >> >> > onto
>>> >> >> > the
>>> >> >> > site.
>>> >> >> > --
>>> >> >> > Thanks In Advance
>>> >> >> > Joy
>>> >> >> >
>>> >> >> >
>>> >> >> > "its_my_dime" wrote:
>>> >> >> >
>>> >> >> >> Two more suggestions:
>>> >> >> >>
>>> >> >> >> START - SEARCH for any file with the word - christianbook - as
>>> >> >> >> part
>>> >> >> >> of
>>> >> >> >> the
>>> >> >> >> file name. If you find it, delete it or change the file name.
>>> >> >> >>
>>> >> >> >> Set a restore point. Then -
>>> >> >> >>
>>> >> >> >> START - RUN - regedit. Search the registry for the word -
>>> >> >> >> christianbook -
>>> >> >> >> delete them.
>>> >> >> >>
>>> >> >> >>
>>> >> >> >>
>>> >> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>>> >> >> >> news:6FA1519C-7132-4606-9121-0AA6750D2BCE@microsoft.com...
>>> >> >> >> >I am currently running WinXP SP3 with IE7.
>>> >> >> >> >
>>> >> >> >> > I am connected with broadband, I believe.
>>> >> >> >> >
>>> >> >> >> > I don't believe I have a router ~ that's to connect with
>>> >> >> >> > other
>>> >> >> >> > computers,
>>> >> >> >> > right? I'm just running one computer in the house.
>>> >> >> >> > --
>>> >> >> >> > Thanks In Advance
>>> >> >> >> > Joy
>>> >> >> >> >
>>> >> >> >> >
>>> >> >> >> > "PA Bear [MS MVP]" wrote:
>>> >> >> >> >
>>> >> >> >> >> Are you currently running WinXP SP2 or WinXP SP3? IE7 or
>>> >> >> >> >> IE6?
>>> >> >> >> >> (These
>>> >> >> >> >> are
>>> >> >> >> >> just questions, not recommendations.)
>>> >> >> >> >>
>>> >> >> >> >> How do you connect (e.g., ADSL; cable; dial-up; satellite)?
>>> >> >> >> >> Is
>>> >> >> >> >> a
>>> >> >> >> >> router
>>> >> >> >> >> involved?
>>> >> >> >> >> --
>>> >> >> >> >> ~Robear Dyer (PA Bear)
>>> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop Experience -
>>> >> >> >> >> since
>>> >> >> >> >> 2002
>>> >> >> >> >> AumHa VSOP & Admin http://aumha.net
>>> >> >> >> >> DTS-L http://dts-l.net/
>>> >> >> >> >>
>>> >> >> >> >>
>>> >> >> >> >> Joy wrote:
>>> >> >> >> >> > It is www.christianbook.com
>>> >> >> >> >> > I know that they are having no problems on their end since
>>> >> >> >> >> > I
>>> >> >> >> >> > called
>>> >> >> >> >> > them.
>>> >> >> >> >> > I
>>> >> >> >> >> > just can't get through on my end.
>>> >> >> >> >> >
>>> >> >> >> >> >> What website is it?
>>> >> >> >> >> >> --
>>> >> >> >> >> >> IE-specific newsgroup:
>>> >> >> >> >> >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
>>> >> >> >> >> >>
>>> >> >> >> >> >> ~Robear Dyer (PA Bear)
>>> >> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop Experience -
>>> >> >> >> >> >> since
>>> >> >> >> >> >> 2002
>>> >> >> >> >> >>
>>> >> >> >> >> >> Joy wrote:
>>> >> >> >> >> >>> I am very frustrated. I've been trying to get onto one
>>> >> >> >> >> >>> website
>>> >> >> >> >> >>> which
>>> >> >> >> >> >>> I've
>>> >> >> >> >> >>> always been able to do and for the last week or so I
>>> >> >> >> >> >>> keep
>>> >> >> >> >> >>> getting
>>> >> >> >> >> >>> this
>>> >> >> >> >> >>> message. I have IE 7 and windows xp and everything is
>>> >> >> >> >> >>> up to
>>> >> >> >> >> >>> date.
>>> >> >> >> >> >>> I
>>> >> >> >> >> >>> run
>>> >> >> >> >> >>> McAfee security suite. I have tried everything on the
>>> >> >> >> >> >>> solutions
>>> >> >> >> >> >>> page
>>> >> >> >> >> >>> except
>>> >> >> >> >> >>> for setting the computer back to the way it was when I
>>> >> >> >> >> >>> bought
>>> >> >> >> >> >>> it.
>>> >> >> >> >> >>> I
>>> >> >> >> >> >>> would
>>> >> >> >> >> >>> rather not do that. I have tried deleting sp 3 and that
>>> >> >> >> >> >>> hasn't
>>> >> >> >> >> >>> helped.
>>> >> >> >> >> >>> I've also tried deleting a couple of the security
>>> >> >> >> >> >>> updates
>>> >> >> >> >> >>> for
>>> >> >> >> >> >>> IE
>>> >> >> >> >> >>> and
>>> >> >> >> >> >>> that
>>> >> >> >> >> >>> hasn't helped. Should I be deleting IE 7 and going back
>>> >> >> >> >> >>> to
>>> >> >> >> >> >>> IE
>>> >> >> >> >> >>> 6?
>>> >> >> >> >> >>> I'm
>>> >> >> >> >> >>> really needing to get onto that site. It is just the
>>> >> >> >> >> >>> one
>>> >> >> >> >> >>> site.
>>> >> >> >> >> >>> I
>>> >> >> >> >> >>> can
>>> >> >> >> >> >>> get
>>> >> >> >> >> >>> onto others. Help would be greatly appreciated.
>>> >> >> >> >>
>>> >> >> >> >>
>>> >> >> >>
>>> >> >> >>
>>> >> >> >>
>>> >> >>
>>> >> >>
>>> >> >>
>>> >>
>>> >>
>>> >>
>>>
>>>
>>>
>
>
I've done that and this is what was displayed. I have no idea what it means.
1. 18ms 16ms 15ms
2. * * * Request time out
3-30 are the same as #2
Does this make any sense to you?
Thanks once again for your time!
--
Thanks In Advance
Joy
"R. McCarty" wrote:
> I just thought of one more thing to try. Using a Command Prompt Window
> you can do a Trace Route ( TraceRt ) to your site. It will show you the
> hops ( from your PC to the destination ) and may help diagnose why the
> bookstore won't load.
> Click Start, Run ( Type ) Cmd [Enter]
> >TraceRt www.christianbook.com
> *Each hop shows how the packets move from your PC to the destination.
>
> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message news:...
> > Yes the icon would indicate that McAfee is running. Usually, Safe Mode
> > omits any non-Windows services/drivers and applets from running. I'm
> > basically out of suggestions on what to try. This problem is now something
> > where only "Hands-On" access would help. I checked the site you are
> > having issues with and it is just a passive site ( No ActiveX or other
> > type
> > of dependency ) for it to render.
> >
> > Sorry I wasn't able to get you a resolution.
> >
> > "Joy" <Joy@discussions.microsoft.com> wrote in message
> > news:9BAD2A94-9E12-4D15-A4D0-C684A6B97527@microsoft.com...
> >>I went to safe mode w/networking and it still did not load. McAfee was
> >>still
> >> showing on my bar at the bottom. Does that mean it was still operating?
> >> --
> >> Thanks In Advance
> >> Joy
> >>
> >>
> >> "R. McCarty" wrote:
> >>
> >>> Yes, Boot to Safe Mode with Networking. ONLY test the one site since
> >>> your security software isn't loaded. If the page loads then McAfee is at
> >>> fault.
> >>>
> >>> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >>> news:1319480B-CA43-41CC-947A-9D1E03CE7170@microsoft.com...
> >>> >I can still load sites like amazon and chapters. All my other book
> >>> >marks
> >>> > seem to work except this one. I did try using an alternative user
> >>> > and
> >>> > the
> >>> > same problem occurs. Do you know how one checks to see if it is
> >>> > McAfee?
> >>> > --
> >>> > Thanks In Advance
> >>> > Joy
> >>> >
> >>> >
> >>> > "R. McCarty" wrote:
> >>> >
> >>> >> Does this inability to load sites affect only this bookstore or other
> >>> >> ones as well ? Did you try using an alternate XP account/profile
> >>> >> to see if it is just your day-to-day profile that is having problems?
> >>> >> If another user account works then it's your profile - if not I'd
> >>> >> still
> >>> >> wager that using McAfee is at the root of this problem. Just turning
> >>> >> off the firewall in McAfee Security Suite still leaves other parts of
> >>> >> it's protection enabled/running in the background.
> >>> >>
> >>> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >>> >> news:A56A425B-84CF-479F-A1A7-18BE1D826E0B@microsoft.com...
> >>> >> > I've tried that already, but I get the same message. Maybe I'm
> >>> >> > doing
> >>> >> > that
> >>> >> > wrong.
> >>> >> > --
> >>> >> > Thanks In Advance
> >>> >> > Joy
> >>> >> >
> >>> >> >
> >>> >> > "R. McCarty" wrote:
> >>> >> >
> >>> >> >> There is one other thing you might consider. All your Web DNS
> >>> >> >> translation is done by your ISP. You can use an alternate DNS
> >>> >> >> server and see if the URL will load.
> >>> >> >>
> >>> >> >> One free DNS provider is linked below:
> >>> >> >> http://www.opendns.com/
> >>> >> >> *Just follow the "Get Started" button for instructions.
> >>> >> >>
> >>> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >>> >> >> news1E32EF9-3806-401A-BA83-97786E72C490@microsoft.com...
> >>> >> >> > Thanks for your suggestions. I did that, but I still can't get
> >>> >> >> > onto
> >>> >> >> > the
> >>> >> >> > site.
> >>> >> >> > --
> >>> >> >> > Thanks In Advance
> >>> >> >> > Joy
> >>> >> >> >
> >>> >> >> >
> >>> >> >> > "its_my_dime" wrote:
> >>> >> >> >
> >>> >> >> >> Two more suggestions:
> >>> >> >> >>
> >>> >> >> >> START - SEARCH for any file with the word - christianbook - as
> >>> >> >> >> part
> >>> >> >> >> of
> >>> >> >> >> the
> >>> >> >> >> file name. If you find it, delete it or change the file name.
> >>> >> >> >>
> >>> >> >> >> Set a restore point. Then -
> >>> >> >> >>
> >>> >> >> >> START - RUN - regedit. Search the registry for the word -
> >>> >> >> >> christianbook -
> >>> >> >> >> delete them.
> >>> >> >> >>
> >>> >> >> >>
> >>> >> >> >>
> >>> >> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >>> >> >> >> news:6FA1519C-7132-4606-9121-0AA6750D2BCE@microsoft.com...
> >>> >> >> >> >I am currently running WinXP SP3 with IE7.
> >>> >> >> >> >
> >>> >> >> >> > I am connected with broadband, I believe.
> >>> >> >> >> >
> >>> >> >> >> > I don't believe I have a router ~ that's to connect with
> >>> >> >> >> > other
> >>> >> >> >> > computers,
> >>> >> >> >> > right? I'm just running one computer in the house.
> >>> >> >> >> > --
> >>> >> >> >> > Thanks In Advance
> >>> >> >> >> > Joy
> >>> >> >> >> >
> >>> >> >> >> >
> >>> >> >> >> > "PA Bear [MS MVP]" wrote:
> >>> >> >> >> >
> >>> >> >> >> >> Are you currently running WinXP SP2 or WinXP SP3? IE7 or
> >>> >> >> >> >> IE6?
> >>> >> >> >> >> (These
> >>> >> >> >> >> are
> >>> >> >> >> >> just questions, not recommendations.)
> >>> >> >> >> >>
> >>> >> >> >> >> How do you connect (e.g., ADSL; cable; dial-up; satellite)?
> >>> >> >> >> >> Is
> >>> >> >> >> >> a
> >>> >> >> >> >> router
> >>> >> >> >> >> involved?
> >>> >> >> >> >> --
> >>> >> >> >> >> ~Robear Dyer (PA Bear)
> >>> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop Experience -
> >>> >> >> >> >> since
> >>> >> >> >> >> 2002
> >>> >> >> >> >> AumHa VSOP & Admin http://aumha.net
> >>> >> >> >> >> DTS-L http://dts-l.net/
> >>> >> >> >> >>
> >>> >> >> >> >>
> >>> >> >> >> >> Joy wrote:
> >>> >> >> >> >> > It is www.christianbook.com
> >>> >> >> >> >> > I know that they are having no problems on their end since
> >>> >> >> >> >> > I
> >>> >> >> >> >> > called
> >>> >> >> >> >> > them.
> >>> >> >> >> >> > I
> >>> >> >> >> >> > just can't get through on my end.
> >>> >> >> >> >> >
> >>> >> >> >> >> >> What website is it?
> >>> >> >> >> >> >> --
> >>> >> >> >> >> >> IE-specific newsgroup:
> >>> >> >> >> >> >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
> >>> >> >> >> >> >>
> >>> >> >> >> >> >> ~Robear Dyer (PA Bear)
> >>> >> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop Experience -
> >>> >> >> >> >> >> since
> >>> >> >> >> >> >> 2002
> >>> >> >> >> >> >>
> >>> >> >> >> >> >> Joy wrote:
> >>> >> >> >> >> >>> I am very frustrated. I've been trying to get onto one
> >>> >> >> >> >> >>> website
> >>> >> >> >> >> >>> which
> >>> >> >> >> >> >>> I've
> >>> >> >> >> >> >>> always been able to do and for the last week or so I
> >>> >> >> >> >> >>> keep
> >>> >> >> >> >> >>> getting
> >>> >> >> >> >> >>> this
> >>> >> >> >> >> >>> message. I have IE 7 and windows xp and everything is
> >>> >> >> >> >> >>> up to
> >>> >> >> >> >> >>> date.
> >>> >> >> >> >> >>> I
> >>> >> >> >> >> >>> run
> >>> >> >> >> >> >>> McAfee security suite. I have tried everything on the
> >>> >> >> >> >> >>> solutions
> >>> >> >> >> >> >>> page
> >>> >> >> >> >> >>> except
> >>> >> >> >> >> >>> for setting the computer back to the way it was when I
> >>> >> >> >> >> >>> bought
> >>> >> >> >> >> >>> it.
> >>> >> >> >> >> >>> I
> >>> >> >> >> >> >>> would
> >>> >> >> >> >> >>> rather not do that. I have tried deleting sp 3 and that
> >>> >> >> >> >> >>> hasn't
> >>> >> >> >> >> >>> helped.
> >>> >> >> >> >> >>> I've also tried deleting a couple of the security
> >>> >> >> >> >> >>> updates
> >>> >> >> >> >> >>> for
> >>> >> >> >> >> >>> IE
> >>> >> >> >> >> >>> and
> >>> >> >> >> >> >>> that
> >>> >> >> >> >> >>> hasn't helped. Should I be deleting IE 7 and going back
> >>> >> >> >> >> >>> to
> >>> >> >> >> >> >>> IE
> >>> >> >> >> >> >>> 6?
> >>> >> >> >> >> >>> I'm
> >>> >> >> >> >> >>> really needing to get onto that site. It is just the
> >>> >> >> >> >> >>> one
> >>> >> >> >> >> >>> site.
> >>> >> >> >> >> >>> I
> >>> >> >> >> >> >>> can
> >>> >> >> >> >> >>> get
> >>> >> >> >> >> >>> onto others. Help would be greatly appreciated.
> >>> >> >> >> >>
> >>> >> >> >> >>
> >>> >> >> >>
> >>> >> >> >>
> >>> >> >> >>
> >>> >> >>
> >>> >> >>
> >>> >> >>
> >>> >>
> >>> >>
> >>> >>
> >>>
> >>>
> >>>
> >
> >
>
>
>
It means that the URL was never sent or reached your default
Gateway IP for processing. It's basically like that URL/IP address
is in a BlackHole going nowhere. Do you make use of IE Security
Zones ? - placing certain sites in various categories like Trusted or
Restricted. More importantly is the bookstore in any of the zones?
"Joy" <Joy@discussions.microsoft.com> wrote in message
news:4F0281BB-DCAD-4860-BDF2-CE2E3354DFA7@microsoft.com...
> I've done that and this is what was displayed. I have no idea what it
> means.
>
> 1. 18ms 16ms 15ms
> 2. * * * Request time out
> 3-30 are the same as #2
>
> Does this make any sense to you?
>
> Thanks once again for your time!
> --
> Thanks In Advance
> Joy
>
>
> "R. McCarty" wrote:
>
>> I just thought of one more thing to try. Using a Command Prompt Window
>> you can do a Trace Route ( TraceRt ) to your site. It will show you the
>> hops ( from your PC to the destination ) and may help diagnose why the
>> bookstore won't load.
>> Click Start, Run ( Type ) Cmd [Enter]
>> >TraceRt www.christianbook.com
>> *Each hop shows how the packets move from your PC to the destination.
>>
>> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message news:...
>> > Yes the icon would indicate that McAfee is running. Usually, Safe Mode
>> > omits any non-Windows services/drivers and applets from running. I'm
>> > basically out of suggestions on what to try. This problem is now
>> > something
>> > where only "Hands-On" access would help. I checked the site you are
>> > having issues with and it is just a passive site ( No ActiveX or other
>> > type
>> > of dependency ) for it to render.
>> >
>> > Sorry I wasn't able to get you a resolution.
>> >
>> > "Joy" <Joy@discussions.microsoft.com> wrote in message
>> > news:9BAD2A94-9E12-4D15-A4D0-C684A6B97527@microsoft.com...
>> >>I went to safe mode w/networking and it still did not load. McAfee was
>> >>still
>> >> showing on my bar at the bottom. Does that mean it was still
>> >> operating?
>> >> --
>> >> Thanks In Advance
>> >> Joy
>> >>
>> >>
>> >> "R. McCarty" wrote:
>> >>
>> >>> Yes, Boot to Safe Mode with Networking. ONLY test the one site since
>> >>> your security software isn't loaded. If the page loads then McAfee is
>> >>> at
>> >>> fault.
>> >>>
>> >>> "Joy" <Joy@discussions.microsoft.com> wrote in message
>> >>> news:1319480B-CA43-41CC-947A-9D1E03CE7170@microsoft.com...
>> >>> >I can still load sites like amazon and chapters. All my other book
>> >>> >marks
>> >>> > seem to work except this one. I did try using an alternative user
>> >>> > and
>> >>> > the
>> >>> > same problem occurs. Do you know how one checks to see if it is
>> >>> > McAfee?
>> >>> > --
>> >>> > Thanks In Advance
>> >>> > Joy
>> >>> >
>> >>> >
>> >>> > "R. McCarty" wrote:
>> >>> >
>> >>> >> Does this inability to load sites affect only this bookstore or
>> >>> >> other
>> >>> >> ones as well ? Did you try using an alternate XP account/profile
>> >>> >> to see if it is just your day-to-day profile that is having
>> >>> >> problems?
>> >>> >> If another user account works then it's your profile - if not I'd
>> >>> >> still
>> >>> >> wager that using McAfee is at the root of this problem. Just
>> >>> >> turning
>> >>> >> off the firewall in McAfee Security Suite still leaves other parts
>> >>> >> of
>> >>> >> it's protection enabled/running in the background.
>> >>> >>
>> >>> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>> >>> >> news:A56A425B-84CF-479F-A1A7-18BE1D826E0B@microsoft.com...
>> >>> >> > I've tried that already, but I get the same message. Maybe I'm
>> >>> >> > doing
>> >>> >> > that
>> >>> >> > wrong.
>> >>> >> > --
>> >>> >> > Thanks In Advance
>> >>> >> > Joy
>> >>> >> >
>> >>> >> >
>> >>> >> > "R. McCarty" wrote:
>> >>> >> >
>> >>> >> >> There is one other thing you might consider. All your Web DNS
>> >>> >> >> translation is done by your ISP. You can use an alternate DNS
>> >>> >> >> server and see if the URL will load.
>> >>> >> >>
>> >>> >> >> One free DNS provider is linked below:
>> >>> >> >> http://www.opendns.com/
>> >>> >> >> *Just follow the "Get Started" button for instructions.
>> >>> >> >>
>> >>> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>> >>> >> >> news1E32EF9-3806-401A-BA83-97786E72C490@microsoft.com...
>> >>> >> >> > Thanks for your suggestions. I did that, but I still can't
>> >>> >> >> > get
>> >>> >> >> > onto
>> >>> >> >> > the
>> >>> >> >> > site.
>> >>> >> >> > --
>> >>> >> >> > Thanks In Advance
>> >>> >> >> > Joy
>> >>> >> >> >
>> >>> >> >> >
>> >>> >> >> > "its_my_dime" wrote:
>> >>> >> >> >
>> >>> >> >> >> Two more suggestions:
>> >>> >> >> >>
>> >>> >> >> >> START - SEARCH for any file with the word - christianbook -
>> >>> >> >> >> as
>> >>> >> >> >> part
>> >>> >> >> >> of
>> >>> >> >> >> the
>> >>> >> >> >> file name. If you find it, delete it or change the file
>> >>> >> >> >> name.
>> >>> >> >> >>
>> >>> >> >> >> Set a restore point. Then -
>> >>> >> >> >>
>> >>> >> >> >> START - RUN - regedit. Search the registry for the word -
>> >>> >> >> >> christianbook -
>> >>> >> >> >> delete them.
>> >>> >> >> >>
>> >>> >> >> >>
>> >>> >> >> >>
>> >>> >> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>> >>> >> >> >> news:6FA1519C-7132-4606-9121-0AA6750D2BCE@microsoft.com...
>> >>> >> >> >> >I am currently running WinXP SP3 with IE7.
>> >>> >> >> >> >
>> >>> >> >> >> > I am connected with broadband, I believe.
>> >>> >> >> >> >
>> >>> >> >> >> > I don't believe I have a router ~ that's to connect with
>> >>> >> >> >> > other
>> >>> >> >> >> > computers,
>> >>> >> >> >> > right? I'm just running one computer in the house.
>> >>> >> >> >> > --
>> >>> >> >> >> > Thanks In Advance
>> >>> >> >> >> > Joy
>> >>> >> >> >> >
>> >>> >> >> >> >
>> >>> >> >> >> > "PA Bear [MS MVP]" wrote:
>> >>> >> >> >> >
>> >>> >> >> >> >> Are you currently running WinXP SP2 or WinXP SP3? IE7 or
>> >>> >> >> >> >> IE6?
>> >>> >> >> >> >> (These
>> >>> >> >> >> >> are
>> >>> >> >> >> >> just questions, not recommendations.)
>> >>> >> >> >> >>
>> >>> >> >> >> >> How do you connect (e.g., ADSL; cable; dial-up;
>> >>> >> >> >> >> satellite)?
>> >>> >> >> >> >> Is
>> >>> >> >> >> >> a
>> >>> >> >> >> >> router
>> >>> >> >> >> >> involved?
>> >>> >> >> >> >> --
>> >>> >> >> >> >> ~Robear Dyer (PA Bear)
>> >>> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop Experience -
>> >>> >> >> >> >> since
>> >>> >> >> >> >> 2002
>> >>> >> >> >> >> AumHa VSOP & Admin http://aumha.net
>> >>> >> >> >> >> DTS-L http://dts-l.net/
>> >>> >> >> >> >>
>> >>> >> >> >> >>
>> >>> >> >> >> >> Joy wrote:
>> >>> >> >> >> >> > It is www.christianbook.com
>> >>> >> >> >> >> > I know that they are having no problems on their end
>> >>> >> >> >> >> > since
>> >>> >> >> >> >> > I
>> >>> >> >> >> >> > called
>> >>> >> >> >> >> > them.
>> >>> >> >> >> >> > I
>> >>> >> >> >> >> > just can't get through on my end.
>> >>> >> >> >> >> >
>> >>> >> >> >> >> >> What website is it?
>> >>> >> >> >> >> >> --
>> >>> >> >> >> >> >> IE-specific newsgroup:
>> >>> >> >> >> >> >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
>> >>> >> >> >> >> >>
>> >>> >> >> >> >> >> ~Robear Dyer (PA Bear)
>> >>> >> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop
>> >>> >> >> >> >> >> Experience -
>> >>> >> >> >> >> >> since
>> >>> >> >> >> >> >> 2002
>> >>> >> >> >> >> >>
>> >>> >> >> >> >> >> Joy wrote:
>> >>> >> >> >> >> >>> I am very frustrated. I've been trying to get onto
>> >>> >> >> >> >> >>> one
>> >>> >> >> >> >> >>> website
>> >>> >> >> >> >> >>> which
>> >>> >> >> >> >> >>> I've
>> >>> >> >> >> >> >>> always been able to do and for the last week or so I
>> >>> >> >> >> >> >>> keep
>> >>> >> >> >> >> >>> getting
>> >>> >> >> >> >> >>> this
>> >>> >> >> >> >> >>> message. I have IE 7 and windows xp and everything
>> >>> >> >> >> >> >>> is
>> >>> >> >> >> >> >>> up to
>> >>> >> >> >> >> >>> date.
>> >>> >> >> >> >> >>> I
>> >>> >> >> >> >> >>> run
>> >>> >> >> >> >> >>> McAfee security suite. I have tried everything on
>> >>> >> >> >> >> >>> the
>> >>> >> >> >> >> >>> solutions
>> >>> >> >> >> >> >>> page
>> >>> >> >> >> >> >>> except
>> >>> >> >> >> >> >>> for setting the computer back to the way it was when
>> >>> >> >> >> >> >>> I
>> >>> >> >> >> >> >>> bought
>> >>> >> >> >> >> >>> it.
>> >>> >> >> >> >> >>> I
>> >>> >> >> >> >> >>> would
>> >>> >> >> >> >> >>> rather not do that. I have tried deleting sp 3 and
>> >>> >> >> >> >> >>> that
>> >>> >> >> >> >> >>> hasn't
>> >>> >> >> >> >> >>> helped.
>> >>> >> >> >> >> >>> I've also tried deleting a couple of the security
>> >>> >> >> >> >> >>> updates
>> >>> >> >> >> >> >>> for
>> >>> >> >> >> >> >>> IE
>> >>> >> >> >> >> >>> and
>> >>> >> >> >> >> >>> that
>> >>> >> >> >> >> >>> hasn't helped. Should I be deleting IE 7 and going
>> >>> >> >> >> >> >>> back
>> >>> >> >> >> >> >>> to
>> >>> >> >> >> >> >>> IE
>> >>> >> >> >> >> >>> 6?
>> >>> >> >> >> >> >>> I'm
>> >>> >> >> >> >> >>> really needing to get onto that site. It is just the
>> >>> >> >> >> >> >>> one
>> >>> >> >> >> >> >>> site.
>> >>> >> >> >> >> >>> I
>> >>> >> >> >> >> >>> can
>> >>> >> >> >> >> >>> get
>> >>> >> >> >> >> >>> onto others. Help would be greatly appreciated.
>> >>> >> >> >> >>
>> >>> >> >> >> >>
>> >>> >> >> >>
>> >>> >> >> >>
>> >>> >> >> >>
>> >>> >> >>
>> >>> >> >>
>> >>> >> >>
>> >>> >>
>> >>> >>
>> >>> >>
>> >>>
>> >>>
>> >>>
>> >
>> >
>>
>>
>>
No, I haven't ever made use of IE security. I just checked it and the
bookstore is not listed in any of those zones.
--
Thanks In Advance
Joy
"R. McCarty" wrote:
> It means that the URL was never sent or reached your default
> Gateway IP for processing. It's basically like that URL/IP address
> is in a BlackHole going nowhere. Do you make use of IE Security
> Zones ? - placing certain sites in various categories like Trusted or
> Restricted. More importantly is the bookstore in any of the zones?
>
> "Joy" <Joy@discussions.microsoft.com> wrote in message
> news:4F0281BB-DCAD-4860-BDF2-CE2E3354DFA7@microsoft.com...
> > I've done that and this is what was displayed. I have no idea what it
> > means.
> >
> > 1. 18ms 16ms 15ms
> > 2. * * * Request time out
> > 3-30 are the same as #2
> >
> > Does this make any sense to you?
> >
> > Thanks once again for your time!
> > --
> > Thanks In Advance
> > Joy
> >
> >
> > "R. McCarty" wrote:
> >
> >> I just thought of one more thing to try. Using a Command Prompt Window
> >> you can do a Trace Route ( TraceRt ) to your site. It will show you the
> >> hops ( from your PC to the destination ) and may help diagnose why the
> >> bookstore won't load.
> >> Click Start, Run ( Type ) Cmd [Enter]
> >> >TraceRt www.christianbook.com
> >> *Each hop shows how the packets move from your PC to the destination.
> >>
> >> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message news:...
> >> > Yes the icon would indicate that McAfee is running. Usually, Safe Mode
> >> > omits any non-Windows services/drivers and applets from running. I'm
> >> > basically out of suggestions on what to try. This problem is now
> >> > something
> >> > where only "Hands-On" access would help. I checked the site you are
> >> > having issues with and it is just a passive site ( No ActiveX or other
> >> > type
> >> > of dependency ) for it to render.
> >> >
> >> > Sorry I wasn't able to get you a resolution.
> >> >
> >> > "Joy" <Joy@discussions.microsoft.com> wrote in message
> >> > news:9BAD2A94-9E12-4D15-A4D0-C684A6B97527@microsoft.com...
> >> >>I went to safe mode w/networking and it still did not load. McAfee was
> >> >>still
> >> >> showing on my bar at the bottom. Does that mean it was still
> >> >> operating?
> >> >> --
> >> >> Thanks In Advance
> >> >> Joy
> >> >>
> >> >>
> >> >> "R. McCarty" wrote:
> >> >>
> >> >>> Yes, Boot to Safe Mode with Networking. ONLY test the one site since
> >> >>> your security software isn't loaded. If the page loads then McAfee is
> >> >>> at
> >> >>> fault.
> >> >>>
> >> >>> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >> >>> news:1319480B-CA43-41CC-947A-9D1E03CE7170@microsoft.com...
> >> >>> >I can still load sites like amazon and chapters. All my other book
> >> >>> >marks
> >> >>> > seem to work except this one. I did try using an alternative user
> >> >>> > and
> >> >>> > the
> >> >>> > same problem occurs. Do you know how one checks to see if it is
> >> >>> > McAfee?
> >> >>> > --
> >> >>> > Thanks In Advance
> >> >>> > Joy
> >> >>> >
> >> >>> >
> >> >>> > "R. McCarty" wrote:
> >> >>> >
> >> >>> >> Does this inability to load sites affect only this bookstore or
> >> >>> >> other
> >> >>> >> ones as well ? Did you try using an alternate XP account/profile
> >> >>> >> to see if it is just your day-to-day profile that is having
> >> >>> >> problems?
> >> >>> >> If another user account works then it's your profile - if not I'd
> >> >>> >> still
> >> >>> >> wager that using McAfee is at the root of this problem. Just
> >> >>> >> turning
> >> >>> >> off the firewall in McAfee Security Suite still leaves other parts
> >> >>> >> of
> >> >>> >> it's protection enabled/running in the background.
> >> >>> >>
> >> >>> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >> >>> >> news:A56A425B-84CF-479F-A1A7-18BE1D826E0B@microsoft.com...
> >> >>> >> > I've tried that already, but I get the same message. Maybe I'm
> >> >>> >> > doing
> >> >>> >> > that
> >> >>> >> > wrong.
> >> >>> >> > --
> >> >>> >> > Thanks In Advance
> >> >>> >> > Joy
> >> >>> >> >
> >> >>> >> >
> >> >>> >> > "R. McCarty" wrote:
> >> >>> >> >
> >> >>> >> >> There is one other thing you might consider. All your Web DNS
> >> >>> >> >> translation is done by your ISP. You can use an alternate DNS
> >> >>> >> >> server and see if the URL will load.
> >> >>> >> >>
> >> >>> >> >> One free DNS provider is linked below:
> >> >>> >> >> http://www.opendns.com/
> >> >>> >> >> *Just follow the "Get Started" button for instructions.
> >> >>> >> >>
> >> >>> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >> >>> >> >> news1E32EF9-3806-401A-BA83-97786E72C490@microsoft.com...
> >> >>> >> >> > Thanks for your suggestions. I did that, but I still can't
> >> >>> >> >> > get
> >> >>> >> >> > onto
> >> >>> >> >> > the
> >> >>> >> >> > site.
> >> >>> >> >> > --
> >> >>> >> >> > Thanks In Advance
> >> >>> >> >> > Joy
> >> >>> >> >> >
> >> >>> >> >> >
> >> >>> >> >> > "its_my_dime" wrote:
> >> >>> >> >> >
> >> >>> >> >> >> Two more suggestions:
> >> >>> >> >> >>
> >> >>> >> >> >> START - SEARCH for any file with the word - christianbook -
> >> >>> >> >> >> as
> >> >>> >> >> >> part
> >> >>> >> >> >> of
> >> >>> >> >> >> the
> >> >>> >> >> >> file name. If you find it, delete it or change the file
> >> >>> >> >> >> name.
> >> >>> >> >> >>
> >> >>> >> >> >> Set a restore point. Then -
> >> >>> >> >> >>
> >> >>> >> >> >> START - RUN - regedit. Search the registry for the word -
> >> >>> >> >> >> christianbook -
> >> >>> >> >> >> delete them.
> >> >>> >> >> >>
> >> >>> >> >> >>
> >> >>> >> >> >>
> >> >>> >> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >> >>> >> >> >> news:6FA1519C-7132-4606-9121-0AA6750D2BCE@microsoft.com...
> >> >>> >> >> >> >I am currently running WinXP SP3 with IE7.
> >> >>> >> >> >> >
> >> >>> >> >> >> > I am connected with broadband, I believe.
> >> >>> >> >> >> >
> >> >>> >> >> >> > I don't believe I have a router ~ that's to connect with
> >> >>> >> >> >> > other
> >> >>> >> >> >> > computers,
> >> >>> >> >> >> > right? I'm just running one computer in the house.
> >> >>> >> >> >> > --
> >> >>> >> >> >> > Thanks In Advance
> >> >>> >> >> >> > Joy
> >> >>> >> >> >> >
> >> >>> >> >> >> >
> >> >>> >> >> >> > "PA Bear [MS MVP]" wrote:
> >> >>> >> >> >> >
> >> >>> >> >> >> >> Are you currently running WinXP SP2 or WinXP SP3? IE7 or
> >> >>> >> >> >> >> IE6?
> >> >>> >> >> >> >> (These
> >> >>> >> >> >> >> are
> >> >>> >> >> >> >> just questions, not recommendations.)
> >> >>> >> >> >> >>
> >> >>> >> >> >> >> How do you connect (e.g., ADSL; cable; dial-up;
> >> >>> >> >> >> >> satellite)?
> >> >>> >> >> >> >> Is
> >> >>> >> >> >> >> a
> >> >>> >> >> >> >> router
> >> >>> >> >> >> >> involved?
> >> >>> >> >> >> >> --
> >> >>> >> >> >> >> ~Robear Dyer (PA Bear)
> >> >>> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop Experience -
> >> >>> >> >> >> >> since
> >> >>> >> >> >> >> 2002
> >> >>> >> >> >> >> AumHa VSOP & Admin http://aumha.net
> >> >>> >> >> >> >> DTS-L http://dts-l.net/
> >> >>> >> >> >> >>
> >> >>> >> >> >> >>
> >> >>> >> >> >> >> Joy wrote:
> >> >>> >> >> >> >> > It is www.christianbook.com
> >> >>> >> >> >> >> > I know that they are having no problems on their end
> >> >>> >> >> >> >> > since
> >> >>> >> >> >> >> > I
> >> >>> >> >> >> >> > called
> >> >>> >> >> >> >> > them.
> >> >>> >> >> >> >> > I
> >> >>> >> >> >> >> > just can't get through on my end.
> >> >>> >> >> >> >> >
> >> >>> >> >> >> >> >> What website is it?
> >> >>> >> >> >> >> >> --
> >> >>> >> >> >> >> >> IE-specific newsgroup:
> >> >>> >> >> >> >> >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
> >> >>> >> >> >> >> >>
> >> >>> >> >> >> >> >> ~Robear Dyer (PA Bear)
> >> >>> >> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop
> >> >>> >> >> >> >> >> Experience -
> >> >>> >> >> >> >> >> since
> >> >>> >> >> >> >> >> 2002
> >> >>> >> >> >> >> >>
> >> >>> >> >> >> >> >> Joy wrote:
> >> >>> >> >> >> >> >>> I am very frustrated. I've been trying to get onto
> >> >>> >> >> >> >> >>> one
> >> >>> >> >> >> >> >>> website
> >> >>> >> >> >> >> >>> which
> >> >>> >> >> >> >> >>> I've
> >> >>> >> >> >> >> >>> always been able to do and for the last week or so I
> >> >>> >> >> >> >> >>> keep
> >> >>> >> >> >> >> >>> getting
> >> >>> >> >> >> >> >>> this
> >> >>> >> >> >> >> >>> message. I have IE 7 and windows xp and everything
> >> >>> >> >> >> >> >>> is
> >> >>> >> >> >> >> >>> up to
> >> >>> >> >> >> >> >>> date.
> >> >>> >> >> >> >> >>> I
> >> >>> >> >> >> >> >>> run
> >> >>> >> >> >> >> >>> McAfee security suite. I have tried everything on
> >> >>> >> >> >> >> >>> the
> >> >>> >> >> >> >> >>> solutions
> >> >>> >> >> >> >> >>> page
> >> >>> >> >> >> >> >>> except
> >> >>> >> >> >> >> >>> for setting the computer back to the way it was when
> >> >>> >> >> >> >> >>> I
> >> >>> >> >> >> >> >>> bought
> >> >>> >> >> >> >> >>> it.
> >> >>> >> >> >> >> >>> I
> >> >>> >> >> >> >> >>> would
> >> >>> >> >> >> >> >>> rather not do that. I have tried deleting sp 3 and
> >> >>> >> >> >> >> >>> that
> >> >>> >> >> >> >> >>> hasn't
> >> >>> >> >> >> >> >>> helped.
> >> >>> >> >> >> >> >>> I've also tried deleting a couple of the security
> >> >>> >> >> >> >> >>> updates
> >> >>> >> >> >> >> >>> for
> >> >>> >> >> >> >> >>> IE
> >> >>> >> >> >> >> >>> and
> >> >>> >> >> >> >> >>> that
> >> >>> >> >> >> >> >>> hasn't helped. Should I be deleting IE 7 and going
> >> >>> >> >> >> >> >>> back
> >> >>> >> >> >> >> >>> to
> >> >>> >> >> >> >> >>> IE
> >> >>> >> >> >> >> >>> 6?
> >> >>> >> >> >> >> >>> I'm
> >> >>> >> >> >> >> >>> really needing to get onto that site. It is just the
> >> >>> >> >> >> >> >>> one
> >> >>> >> >> >> >> >>> site.
> >> >>> >> >> >> >> >>> I
> >> >>> >> >> >> >> >>> can
> >> >>> >> >> >> >> >>> get
> >> >>> >> >> >> >> >>> onto others. Help would be greatly appreciated.
> >> >>> >> >> >> >>
> >> >>> >> >> >> >>
> >> >>> >> >> >>
> >> >>> >> >> >>
> >> >>> >> >> >>
> >> >>> >> >>
> >> >>> >> >>
> >> >>> >> >>
> >> >>> >>
> >> >>> >>
> >> >>> >>
> >> >>>
> >> >>>
> >> >>>
> >> >
> >> >
> >>
> >>
> >>
>
>
>
I just wanted to thank you once again for taking the time to walk me through
some issues. I called my ISP this morning and they were able to solve my
problem. Thanks!!
--
Thanks In Advance
Joy
"R. McCarty" wrote:
> It means that the URL was never sent or reached your default
> Gateway IP for processing. It's basically like that URL/IP address
> is in a BlackHole going nowhere. Do you make use of IE Security
> Zones ? - placing certain sites in various categories like Trusted or
> Restricted. More importantly is the bookstore in any of the zones?
>
> "Joy" <Joy@discussions.microsoft.com> wrote in message
> news:4F0281BB-DCAD-4860-BDF2-CE2E3354DFA7@microsoft.com...
> > I've done that and this is what was displayed. I have no idea what it
> > means.
> >
> > 1. 18ms 16ms 15ms
> > 2. * * * Request time out
> > 3-30 are the same as #2
> >
> > Does this make any sense to you?
> >
> > Thanks once again for your time!
> > --
> > Thanks In Advance
> > Joy
> >
> >
> > "R. McCarty" wrote:
> >
> >> I just thought of one more thing to try. Using a Command Prompt Window
> >> you can do a Trace Route ( TraceRt ) to your site. It will show you the
> >> hops ( from your PC to the destination ) and may help diagnose why the
> >> bookstore won't load.
> >> Click Start, Run ( Type ) Cmd [Enter]
> >> >TraceRt www.christianbook.com
> >> *Each hop shows how the packets move from your PC to the destination.
> >>
> >> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message news:...
> >> > Yes the icon would indicate that McAfee is running. Usually, Safe Mode
> >> > omits any non-Windows services/drivers and applets from running. I'm
> >> > basically out of suggestions on what to try. This problem is now
> >> > something
> >> > where only "Hands-On" access would help. I checked the site you are
> >> > having issues with and it is just a passive site ( No ActiveX or other
> >> > type
> >> > of dependency ) for it to render.
> >> >
> >> > Sorry I wasn't able to get you a resolution.
> >> >
> >> > "Joy" <Joy@discussions.microsoft.com> wrote in message
> >> > news:9BAD2A94-9E12-4D15-A4D0-C684A6B97527@microsoft.com...
> >> >>I went to safe mode w/networking and it still did not load. McAfee was
> >> >>still
> >> >> showing on my bar at the bottom. Does that mean it was still
> >> >> operating?
> >> >> --
> >> >> Thanks In Advance
> >> >> Joy
> >> >>
> >> >>
> >> >> "R. McCarty" wrote:
> >> >>
> >> >>> Yes, Boot to Safe Mode with Networking. ONLY test the one site since
> >> >>> your security software isn't loaded. If the page loads then McAfee is
> >> >>> at
> >> >>> fault.
> >> >>>
> >> >>> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >> >>> news:1319480B-CA43-41CC-947A-9D1E03CE7170@microsoft.com...
> >> >>> >I can still load sites like amazon and chapters. All my other book
> >> >>> >marks
> >> >>> > seem to work except this one. I did try using an alternative user
> >> >>> > and
> >> >>> > the
> >> >>> > same problem occurs. Do you know how one checks to see if it is
> >> >>> > McAfee?
> >> >>> > --
> >> >>> > Thanks In Advance
> >> >>> > Joy
> >> >>> >
> >> >>> >
> >> >>> > "R. McCarty" wrote:
> >> >>> >
> >> >>> >> Does this inability to load sites affect only this bookstore or
> >> >>> >> other
> >> >>> >> ones as well ? Did you try using an alternate XP account/profile
> >> >>> >> to see if it is just your day-to-day profile that is having
> >> >>> >> problems?
> >> >>> >> If another user account works then it's your profile - if not I'd
> >> >>> >> still
> >> >>> >> wager that using McAfee is at the root of this problem. Just
> >> >>> >> turning
> >> >>> >> off the firewall in McAfee Security Suite still leaves other parts
> >> >>> >> of
> >> >>> >> it's protection enabled/running in the background.
> >> >>> >>
> >> >>> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >> >>> >> news:A56A425B-84CF-479F-A1A7-18BE1D826E0B@microsoft.com...
> >> >>> >> > I've tried that already, but I get the same message. Maybe I'm
> >> >>> >> > doing
> >> >>> >> > that
> >> >>> >> > wrong.
> >> >>> >> > --
> >> >>> >> > Thanks In Advance
> >> >>> >> > Joy
> >> >>> >> >
> >> >>> >> >
> >> >>> >> > "R. McCarty" wrote:
> >> >>> >> >
> >> >>> >> >> There is one other thing you might consider. All your Web DNS
> >> >>> >> >> translation is done by your ISP. You can use an alternate DNS
> >> >>> >> >> server and see if the URL will load.
> >> >>> >> >>
> >> >>> >> >> One free DNS provider is linked below:
> >> >>> >> >> http://www.opendns.com/
> >> >>> >> >> *Just follow the "Get Started" button for instructions.
> >> >>> >> >>
> >> >>> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >> >>> >> >> news1E32EF9-3806-401A-BA83-97786E72C490@microsoft.com...
> >> >>> >> >> > Thanks for your suggestions. I did that, but I still can't
> >> >>> >> >> > get
> >> >>> >> >> > onto
> >> >>> >> >> > the
> >> >>> >> >> > site.
> >> >>> >> >> > --
> >> >>> >> >> > Thanks In Advance
> >> >>> >> >> > Joy
> >> >>> >> >> >
> >> >>> >> >> >
> >> >>> >> >> > "its_my_dime" wrote:
> >> >>> >> >> >
> >> >>> >> >> >> Two more suggestions:
> >> >>> >> >> >>
> >> >>> >> >> >> START - SEARCH for any file with the word - christianbook -
> >> >>> >> >> >> as
> >> >>> >> >> >> part
> >> >>> >> >> >> of
> >> >>> >> >> >> the
> >> >>> >> >> >> file name. If you find it, delete it or change the file
> >> >>> >> >> >> name.
> >> >>> >> >> >>
> >> >>> >> >> >> Set a restore point. Then -
> >> >>> >> >> >>
> >> >>> >> >> >> START - RUN - regedit. Search the registry for the word -
> >> >>> >> >> >> christianbook -
> >> >>> >> >> >> delete them.
> >> >>> >> >> >>
> >> >>> >> >> >>
> >> >>> >> >> >>
> >> >>> >> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
> >> >>> >> >> >> news:6FA1519C-7132-4606-9121-0AA6750D2BCE@microsoft.com...
> >> >>> >> >> >> >I am currently running WinXP SP3 with IE7.
> >> >>> >> >> >> >
> >> >>> >> >> >> > I am connected with broadband, I believe.
> >> >>> >> >> >> >
> >> >>> >> >> >> > I don't believe I have a router ~ that's to connect with
> >> >>> >> >> >> > other
> >> >>> >> >> >> > computers,
> >> >>> >> >> >> > right? I'm just running one computer in the house.
> >> >>> >> >> >> > --
> >> >>> >> >> >> > Thanks In Advance
> >> >>> >> >> >> > Joy
> >> >>> >> >> >> >
> >> >>> >> >> >> >
> >> >>> >> >> >> > "PA Bear [MS MVP]" wrote:
> >> >>> >> >> >> >
> >> >>> >> >> >> >> Are you currently running WinXP SP2 or WinXP SP3? IE7 or
> >> >>> >> >> >> >> IE6?
> >> >>> >> >> >> >> (These
> >> >>> >> >> >> >> are
> >> >>> >> >> >> >> just questions, not recommendations.)
> >> >>> >> >> >> >>
> >> >>> >> >> >> >> How do you connect (e.g., ADSL; cable; dial-up;
> >> >>> >> >> >> >> satellite)?
> >> >>> >> >> >> >> Is
> >> >>> >> >> >> >> a
> >> >>> >> >> >> >> router
> >> >>> >> >> >> >> involved?
> >> >>> >> >> >> >> --
> >> >>> >> >> >> >> ~Robear Dyer (PA Bear)
> >> >>> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop Experience -
> >> >>> >> >> >> >> since
> >> >>> >> >> >> >> 2002
> >> >>> >> >> >> >> AumHa VSOP & Admin http://aumha.net
> >> >>> >> >> >> >> DTS-L http://dts-l.net/
> >> >>> >> >> >> >>
> >> >>> >> >> >> >>
> >> >>> >> >> >> >> Joy wrote:
> >> >>> >> >> >> >> > It is www.christianbook.com
> >> >>> >> >> >> >> > I know that they are having no problems on their end
> >> >>> >> >> >> >> > since
> >> >>> >> >> >> >> > I
> >> >>> >> >> >> >> > called
> >> >>> >> >> >> >> > them.
> >> >>> >> >> >> >> > I
> >> >>> >> >> >> >> > just can't get through on my end.
> >> >>> >> >> >> >> >
> >> >>> >> >> >> >> >> What website is it?
> >> >>> >> >> >> >> >> --
> >> >>> >> >> >> >> >> IE-specific newsgroup:
> >> >>> >> >> >> >> >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
> >> >>> >> >> >> >> >>
> >> >>> >> >> >> >> >> ~Robear Dyer (PA Bear)
> >> >>> >> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop
> >> >>> >> >> >> >> >> Experience -
> >> >>> >> >> >> >> >> since
> >> >>> >> >> >> >> >> 2002
> >> >>> >> >> >> >> >>
> >> >>> >> >> >> >> >> Joy wrote:
> >> >>> >> >> >> >> >>> I am very frustrated. I've been trying to get onto
> >> >>> >> >> >> >> >>> one
> >> >>> >> >> >> >> >>> website
> >> >>> >> >> >> >> >>> which
> >> >>> >> >> >> >> >>> I've
> >> >>> >> >> >> >> >>> always been able to do and for the last week or so I
> >> >>> >> >> >> >> >>> keep
> >> >>> >> >> >> >> >>> getting
> >> >>> >> >> >> >> >>> this
> >> >>> >> >> >> >> >>> message. I have IE 7 and windows xp and everything
> >> >>> >> >> >> >> >>> is
> >> >>> >> >> >> >> >>> up to
> >> >>> >> >> >> >> >>> date.
> >> >>> >> >> >> >> >>> I
> >> >>> >> >> >> >> >>> run
> >> >>> >> >> >> >> >>> McAfee security suite. I have tried everything on
> >> >>> >> >> >> >> >>> the
> >> >>> >> >> >> >> >>> solutions
> >> >>> >> >> >> >> >>> page
> >> >>> >> >> >> >> >>> except
> >> >>> >> >> >> >> >>> for setting the computer back to the way it was when
> >> >>> >> >> >> >> >>> I
> >> >>> >> >> >> >> >>> bought
> >> >>> >> >> >> >> >>> it.
> >> >>> >> >> >> >> >>> I
> >> >>> >> >> >> >> >>> would
> >> >>> >> >> >> >> >>> rather not do that. I have tried deleting sp 3 and
> >> >>> >> >> >> >> >>> that
> >> >>> >> >> >> >> >>> hasn't
> >> >>> >> >> >> >> >>> helped.
> >> >>> >> >> >> >> >>> I've also tried deleting a couple of the security
> >> >>> >> >> >> >> >>> updates
> >> >>> >> >> >> >> >>> for
> >> >>> >> >> >> >> >>> IE
> >> >>> >> >> >> >> >>> and
> >> >>> >> >> >> >> >>> that
> >> >>> >> >> >> >> >>> hasn't helped. Should I be deleting IE 7 and going
> >> >>> >> >> >> >> >>> back
> >> >>> >> >> >> >> >>> to
> >> >>> >> >> >> >> >>> IE
> >> >>> >> >> >> >> >>> 6?
> >> >>> >> >> >> >> >>> I'm
> >> >>> >> >> >> >> >>> really needing to get onto that site. It is just the
> >> >>> >> >> >> >> >>> one
> >> >>> >> >> >> >> >>> site.
> >> >>> >> >> >> >> >>> I
> >> >>> >> >> >> >> >>> can
> >> >>> >> >> >> >> >>> get
> >> >>> >> >> >> >> >>> onto others. Help would be greatly appreciated.
> >> >>> >> >> >> >>
> >> >>> >> >> >> >>
> >> >>> >> >> >>
> >> >>> >> >> >>
> >> >>> >> >> >>
> >> >>> >> >>
> >> >>> >> >>
> >> >>> >> >>
> >> >>> >>
> >> >>> >>
> >> >>> >>
> >> >>>
> >> >>>
> >> >>>
> >> >
> >> >
> >>
> >>
> >>
>
>
>
They are usually very helpful on internet problems. That's their business.
"Joy" <Joy@discussions.microsoft.com> wrote in message
news:5B7C2BD2-8AEC-439F-957B-ED2F3B8614C2@microsoft.com...
>I just wanted to thank you once again for taking the time to walk me
>through
> some issues. I called my ISP this morning and they were able to solve my
> problem. Thanks!!
> --
> Thanks In Advance
> Joy
>
>
> "R. McCarty" wrote:
>
>> It means that the URL was never sent or reached your default
>> Gateway IP for processing. It's basically like that URL/IP address
>> is in a BlackHole going nowhere. Do you make use of IE Security
>> Zones ? - placing certain sites in various categories like Trusted or
>> Restricted. More importantly is the bookstore in any of the zones?
>>
>> "Joy" <Joy@discussions.microsoft.com> wrote in message
>> news:4F0281BB-DCAD-4860-BDF2-CE2E3354DFA7@microsoft.com...
>> > I've done that and this is what was displayed. I have no idea what it
>> > means.
>> >
>> > 1. 18ms 16ms 15ms
>> > 2. * * * Request time out
>> > 3-30 are the same as #2
>> >
>> > Does this make any sense to you?
>> >
>> > Thanks once again for your time!
>> > --
>> > Thanks In Advance
>> > Joy
>> >
>> >
>> > "R. McCarty" wrote:
>> >
>> >> I just thought of one more thing to try. Using a Command Prompt Window
>> >> you can do a Trace Route ( TraceRt ) to your site. It will show you
>> >> the
>> >> hops ( from your PC to the destination ) and may help diagnose why the
>> >> bookstore won't load.
>> >> Click Start, Run ( Type ) Cmd [Enter]
>> >> >TraceRt www.christianbook.com
>> >> *Each hop shows how the packets move from your PC to the destination.
>> >>
>> >> "R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
>> >> news:...
>> >> > Yes the icon would indicate that McAfee is running. Usually, Safe
>> >> > Mode
>> >> > omits any non-Windows services/drivers and applets from running. I'm
>> >> > basically out of suggestions on what to try. This problem is now
>> >> > something
>> >> > where only "Hands-On" access would help. I checked the site you are
>> >> > having issues with and it is just a passive site ( No ActiveX or
>> >> > other
>> >> > type
>> >> > of dependency ) for it to render.
>> >> >
>> >> > Sorry I wasn't able to get you a resolution.
>> >> >
>> >> > "Joy" <Joy@discussions.microsoft.com> wrote in message
>> >> > news:9BAD2A94-9E12-4D15-A4D0-C684A6B97527@microsoft.com...
>> >> >>I went to safe mode w/networking and it still did not load. McAfee
>> >> >>was
>> >> >>still
>> >> >> showing on my bar at the bottom. Does that mean it was still
>> >> >> operating?
>> >> >> --
>> >> >> Thanks In Advance
>> >> >> Joy
>> >> >>
>> >> >>
>> >> >> "R. McCarty" wrote:
>> >> >>
>> >> >>> Yes, Boot to Safe Mode with Networking. ONLY test the one site
>> >> >>> since
>> >> >>> your security software isn't loaded. If the page loads then McAfee
>> >> >>> is
>> >> >>> at
>> >> >>> fault.
>> >> >>>
>> >> >>> "Joy" <Joy@discussions.microsoft.com> wrote in message
>> >> >>> news:1319480B-CA43-41CC-947A-9D1E03CE7170@microsoft.com...
>> >> >>> >I can still load sites like amazon and chapters. All my other
>> >> >>> >book
>> >> >>> >marks
>> >> >>> > seem to work except this one. I did try using an alternative
>> >> >>> > user
>> >> >>> > and
>> >> >>> > the
>> >> >>> > same problem occurs. Do you know how one checks to see if it is
>> >> >>> > McAfee?
>> >> >>> > --
>> >> >>> > Thanks In Advance
>> >> >>> > Joy
>> >> >>> >
>> >> >>> >
>> >> >>> > "R. McCarty" wrote:
>> >> >>> >
>> >> >>> >> Does this inability to load sites affect only this bookstore or
>> >> >>> >> other
>> >> >>> >> ones as well ? Did you try using an alternate XP
>> >> >>> >> account/profile
>> >> >>> >> to see if it is just your day-to-day profile that is having
>> >> >>> >> problems?
>> >> >>> >> If another user account works then it's your profile - if not
>> >> >>> >> I'd
>> >> >>> >> still
>> >> >>> >> wager that using McAfee is at the root of this problem. Just
>> >> >>> >> turning
>> >> >>> >> off the firewall in McAfee Security Suite still leaves other
>> >> >>> >> parts
>> >> >>> >> of
>> >> >>> >> it's protection enabled/running in the background.
>> >> >>> >>
>> >> >>> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>> >> >>> >> news:A56A425B-84CF-479F-A1A7-18BE1D826E0B@microsoft.com...
>> >> >>> >> > I've tried that already, but I get the same message. Maybe
>> >> >>> >> > I'm
>> >> >>> >> > doing
>> >> >>> >> > that
>> >> >>> >> > wrong.
>> >> >>> >> > --
>> >> >>> >> > Thanks In Advance
>> >> >>> >> > Joy
>> >> >>> >> >
>> >> >>> >> >
>> >> >>> >> > "R. McCarty" wrote:
>> >> >>> >> >
>> >> >>> >> >> There is one other thing you might consider. All your Web
>> >> >>> >> >> DNS
>> >> >>> >> >> translation is done by your ISP. You can use an alternate
>> >> >>> >> >> DNS
>> >> >>> >> >> server and see if the URL will load.
>> >> >>> >> >>
>> >> >>> >> >> One free DNS provider is linked below:
>> >> >>> >> >> http://www.opendns.com/
>> >> >>> >> >> *Just follow the "Get Started" button for instructions.
>> >> >>> >> >>
>> >> >>> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>> >> >>> >> >> news1E32EF9-3806-401A-BA83-97786E72C490@microsoft.com...
>> >> >>> >> >> > Thanks for your suggestions. I did that, but I still
>> >> >>> >> >> > can't
>> >> >>> >> >> > get
>> >> >>> >> >> > onto
>> >> >>> >> >> > the
>> >> >>> >> >> > site.
>> >> >>> >> >> > --
>> >> >>> >> >> > Thanks In Advance
>> >> >>> >> >> > Joy
>> >> >>> >> >> >
>> >> >>> >> >> >
>> >> >>> >> >> > "its_my_dime" wrote:
>> >> >>> >> >> >
>> >> >>> >> >> >> Two more suggestions:
>> >> >>> >> >> >>
>> >> >>> >> >> >> START - SEARCH for any file with the word -
>> >> >>> >> >> >> christianbook -
>> >> >>> >> >> >> as
>> >> >>> >> >> >> part
>> >> >>> >> >> >> of
>> >> >>> >> >> >> the
>> >> >>> >> >> >> file name. If you find it, delete it or change the file
>> >> >>> >> >> >> name.
>> >> >>> >> >> >>
>> >> >>> >> >> >> Set a restore point. Then -
>> >> >>> >> >> >>
>> >> >>> >> >> >> START - RUN - regedit. Search the registry for the
>> >> >>> >> >> >> word -
>> >> >>> >> >> >> christianbook -
>> >> >>> >> >> >> delete them.
>> >> >>> >> >> >>
>> >> >>> >> >> >>
>> >> >>> >> >> >>
>> >> >>> >> >> >> "Joy" <Joy@discussions.microsoft.com> wrote in message
>> >> >>> >> >> >> news:6FA1519C-7132-4606-9121-0AA6750D2BCE@microsoft.com...
>> >> >>> >> >> >> >I am currently running WinXP SP3 with IE7.
>> >> >>> >> >> >> >
>> >> >>> >> >> >> > I am connected with broadband, I believe.
>> >> >>> >> >> >> >
>> >> >>> >> >> >> > I don't believe I have a router ~ that's to connect
>> >> >>> >> >> >> > with
>> >> >>> >> >> >> > other
>> >> >>> >> >> >> > computers,
>> >> >>> >> >> >> > right? I'm just running one computer in the house.
>> >> >>> >> >> >> > --
>> >> >>> >> >> >> > Thanks In Advance
>> >> >>> >> >> >> > Joy
>> >> >>> >> >> >> >
>> >> >>> >> >> >> >
>> >> >>> >> >> >> > "PA Bear [MS MVP]" wrote:
>> >> >>> >> >> >> >
>> >> >>> >> >> >> >> Are you currently running WinXP SP2 or WinXP SP3? IE7
>> >> >>> >> >> >> >> or
>> >> >>> >> >> >> >> IE6?
>> >> >>> >> >> >> >> (These
>> >> >>> >> >> >> >> are
>> >> >>> >> >> >> >> just questions, not recommendations.)
>> >> >>> >> >> >> >>
>> >> >>> >> >> >> >> How do you connect (e.g., ADSL; cable; dial-up;
>> >> >>> >> >> >> >> satellite)?
>> >> >>> >> >> >> >> Is
>> >> >>> >> >> >> >> a
>> >> >>> >> >> >> >> router
>> >> >>> >> >> >> >> involved?
>> >> >>> >> >> >> >> --
>> >> >>> >> >> >> >> ~Robear Dyer (PA Bear)
>> >> >>> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop
>> >> >>> >> >> >> >> Experience -
>> >> >>> >> >> >> >> since
>> >> >>> >> >> >> >> 2002
>> >> >>> >> >> >> >> AumHa VSOP & Admin http://aumha.net
>> >> >>> >> >> >> >> DTS-L http://dts-l.net/
>> >> >>> >> >> >> >>
>> >> >>> >> >> >> >>
>> >> >>> >> >> >> >> Joy wrote:
>> >> >>> >> >> >> >> > It is www.christianbook.com
>> >> >>> >> >> >> >> > I know that they are having no problems on their end
>> >> >>> >> >> >> >> > since
>> >> >>> >> >> >> >> > I
>> >> >>> >> >> >> >> > called
>> >> >>> >> >> >> >> > them.
>> >> >>> >> >> >> >> > I
>> >> >>> >> >> >> >> > just can't get through on my end.
>> >> >>> >> >> >> >> >
>> >> >>> >> >> >> >> >> What website is it?
>> >> >>> >> >> >> >> >> --
>> >> >>> >> >> >> >> >> IE-specific newsgroup:
>> >> >>> >> >> >> >> >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
>> >> >>> >> >> >> >> >>
>> >> >>> >> >> >> >> >> ~Robear Dyer (PA Bear)
>> >> >>> >> >> >> >> >> MS MVP-IE, Mail, Security, Windows Desktop
>> >> >>> >> >> >> >> >> Experience -
>> >> >>> >> >> >> >> >> since
>> >> >>> >> >> >> >> >> 2002
>> >> >>> >> >> >> >> >>
>> >> >>> >> >> >> >> >> Joy wrote:
>> >> >>> >> >> >> >> >>> I am very frustrated. I've been trying to get
>> >> >>> >> >> >> >> >>> onto
>> >> >>> >> >> >> >> >>> one
>> >> >>> >> >> >> >> >>> website
>> >> >>> >> >> >> >> >>> which
>> >> >>> >> >> >> >> >>> I've
>> >> >>> >> >> >> >> >>> always been able to do and for the last week or so
>> >> >>> >> >> >> >> >>> I
>> >> >>> >> >> >> >> >>> keep
>> >> >>> >> >> >> >> >>> getting
>> >> >>> >> >> >> >> >>> this
>> >> >>> >> >> >> >> >>> message. I have IE 7 and windows xp and
>> >> >>> >> >> >> >> >>> everything
>> >> >>> >> >> >> >> >>> is
>> >> >>> >> >> >> >> >>> up to
>> >> >>> >> >> >> >> >>> date.
>> >> >>> >> >> >> >> >>> I
>> >> >>> >> >> >> >> >>> run
>> >> >>> >> >> >> >> >>> McAfee security suite. I have tried everything on
>> >> >>> >> >> >> >> >>> the
>> >> >>> >> >> >> >> >>> solutions
>> >> >>> >> >> >> >> >>> page
>> >> >>> >> >> >> >> >>> except
>> >> >>> >> >> >> >> >>> for setting the computer back to the way it was
>> >> >>> >> >> >> >> >>> when
>> >> >>> >> >> >> >> >>> I
>> >> >>> >> >> >> >> >>> bought
>> >> >>> >> >> >> >> >>> it.
>> >> >>> >> >> >> >> >>> I
>> >> >>> >> >> >> >> >>> would
>> >> >>> >> >> >> >> >>> rather not do that. I have tried deleting sp 3
>> >> >>> >> >> >> >> >>> and
>> >> >>> >> >> >> >> >>> that
>> >> >>> >> >> >> >> >>> hasn't
>> >> >>> >> >> >> >> >>> helped.
>> >> >>> >> >> >> >> >>> I've also tried deleting a couple of the security
>> >> >>> >> >> >> >> >>> updates
>> >> >>> >> >> >> >> >>> for
>> >> >>> >> >> >> >> >>> IE
>> >> >>> >> >> >> >> >>> and
>> >> >>> >> >> >> >> >>> that
>> >> >>> >> >> >> >> >>> hasn't helped. Should I be deleting IE 7 and
>> >> >>> >> >> >> >> >>> going
>> >> >>> >> >> >> >> >>> back
>> >> >>> >> >> >> >> >>> to
>> >> >>> >> >> >> >> >>> IE
>> >> >>> >> >> >> >> >>> 6?
>> >> >>> >> >> >> >> >>> I'm
>> >> >>> >> >> >> >> >>> really needing to get onto that site. It is just
>> >> >>> >> >> >> >> >>> the
>> >> >>> >> >> >> >> >>> one
>> >> >>> >> >> >> >> >>> site.
>> >> >>> >> >> >> >> >>> I
>> >> >>> >> >> >> >> >>> can
>> >> >>> >> >> >> >> >>> get
>> >> >>> >> >> >> >> >>> onto others. Help would be greatly appreciated.
>> >> >>> >> >> >> >>
>> >> >>> >> >> >> >>
>> >> >>> >> >> >>
>> >> >>> >> >> >>
>> >> >>> >> >> >>
>> >> >>> >> >>
>> >> >>> >> >>
>> >> >>> >> >>
>> >> >>> >>
>> >> >>> >>
>> >> >>> >>
>> >> >>>
>> >> >>>
>> >> >>>
>> >> >
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>
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1E32EF9-3806-401A-BA83-97786E72C490@microsoft.com...
