Windows Update Error Code 80070020

[El Frusto]

Vista is constantly nagging me to install the cumulative update for Media
Center for Windows Vista for x64-based Systems (KB950126), but it fails with
this error code every time.

I've tried installing the usual way by just downloading and installing
through Windows Update, and I've tried downloading and launching the
standalone .msu file both with same results.

What's gives? How can I get past this?

Here's an excerpt from the WindowsUpdate.log:

2008-07-07 21:21:01:327 2972 804 Handler :::::::::::::
2008-07-07 21:21:01:327 2972 804 Handler :: START :: Handler: CBS Install
2008-07-07 21:21:01:327 2972 804 Handler :::::::::
2008-07-07 21:21:01:343 2972 804 Handler Starting install of CBS update
B355DD2D-4978-4B95-B231-4AD069D91F9B
2008-07-07 21:21:01:343 2972 804 Handler CBS package identity:
Package_for_KB950126~31bf3856ad364e35~amd64~~6.0.1.1
2008-07-07 21:21:01:358 2972 804 Handler Installing self-contained with
source=C:\Windows\SoftwareDistribution\Download\3e1fd8ac4108acd8721b596af14a719d\Windows6.0-KB950126-x64.cab,
workingdir=C:\Windows\SoftwareDistribution\Download\3e1fd8ac4108acd8721b596af14a719d\inst
2008-07-07 21:21:10:671 2972 468 Handler FATAL: CBS called Error with
0x80070020,
2008-07-07 21:21:10:952 2972 804 Handler FATAL: Completed install of CBS
update with type=0, requiresReboot=0, installerError=1, hr=0x80070020
2008-07-07 21:21:10:952 2972 804 Handler :::::::::
2008-07-07 21:21:10:952 2972 804 Handler :: END :: Handler: CBS Install
2008-07-07 21:21:10:952 2972 804 Handler :::::::::::::


Also, if it matters, I booted into diagnostic mode and ran chkdsk on the C
drive just in case. It checked out fine.

Would appreciate some knowledgeable help, thanks.

 

[El Frusto]

RE: Windows Update Error Code 80070020

Oh, I should also mention that I am not running any security products when I
attempt the update, since that seems to be one of the common suggestions wrt.
this particular error code.

 

[PA Bear [MS MVP]]

Re: Windows Update Error Code 80070020

Are you running Vista or Vista SP1

What anti-virus application or security suite is *installed* (not
necessarily "running")? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)?

Error message when you try to download an update from Windows Update or from
Microsoft Update in Windows XP or Windows Vista: "0x80070020 The process
cannot access the file because it is being used by another process":
http://support.microsoft.com/kb/883825
--
~PA Bear

El Frusto wrote:
> Oh, I should also mention that I am not running any security products when
> I
> attempt the update, since that seems to be one of the common suggestions
> wrt. this particular error code.
<paste>
> Vista is constantly nagging me to install the cumulative update for Media
> Center for Windows Vista for x64-based Systems (KB950126), but it fails
> with
> this error code every time.
>
> I've tried installing the usual way by just downloading and installing
> through Windows Update, and I've tried downloading and launching the
> standalone .msu file both with same results.
>
> What's gives? How can I get past this?
>
> Here's an excerpt from the WindowsUpdate.log:
> <snip>
> 2008-07-07 21:21:10:952 2972 804 Handler FATAL: Completed install of CBS
> update with type=0, requiresReboot=0, installerError=1, hr=0x80070020
> 2008-07-07 21:21:10:952 2972 804 Handler :::::::::
> 2008-07-07 21:21:10:952 2972 804 Handler :: END :: Handler: CBS Install
> 2008-07-07 21:21:10:952 2972 804 Handler :::::::::::::
>
> Also, if it matters, I booted into diagnostic mode and ran chkdsk on the C
> drive just in case. It checked out fine.

 

[El Frusto]

Re: Windows Update Error Code 80070020

Hi PA Bear, thanks for the response...

> Are you running Vista or Vista SP1

Vista SP1.

> What anti-virus application or security suite is *installed* (not
> necessarily "running")? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)?

Actually none. There has never been a third-party security product
installed on this system, including AV, anti-spyware, or firewalls. The
system was installed fresh last year from an authentic off-the-shelf Vista
CD, so there is not even any preloaded vendor trial security software
installed.

The system does run World of Warcraft which has a spyware-like thing called
"Warden". That was not running when the update was attempted.

If this is useful to know, all other updates before and after that one have
succeeded, and all programs and applications on the system are functioning
normally.


> The process cannot access the file because it is being used by another
> process

Is there a way to find out which other process is accessing the file? I've
tried shutting down every nonessential program, daemon, and service that I
can think of to do the update, but no luck so far.

Would appreciate some insight.

 

[PA Bear [MS MVP]]

Re: Windows Update Error Code 80070020

> ...There has never been a third-party security product
> installed on this system, including AV, anti-spyware, or firewalls.

Your cavalier attitude towards security may have landed you in this
situation, I'm afraid.

Protect Your PC!
http://www.microsoft.com/athome/security/computer/default.mspx


If you find no joy in http://support.microsoft.com/kb/883825 and MS support
can't assist you (see below), the machine may be compromised by an untold
number of infections, so it might be best to format & reinstall...

....then get & keep that machine fully protected.

Good luck!

=================================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


El Frusto wrote:
> Hi PA Bear, thanks for the response...
>
>> Are you running Vista or Vista SP1
>
> Vista SP1.
>
>> What anti-virus application or security suite is *installed* (not
>> necessarily "running")? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>
> Actually none. There has never been a third-party security product
> installed on this system, including AV, anti-spyware, or firewalls. The
> system was installed fresh last year from an authentic off-the-shelf Vista
> CD, so there is not even any preloaded vendor trial security software
> installed.
>
> The system does run World of Warcraft which has a spyware-like thing
> called
> "Warden". That was not running when the update was attempted.
>
> If this is useful to know, all other updates before and after that one
> have
> succeeded, and all programs and applications on the system are functioning
> normally.
>
>
>> The process cannot access the file because it is being used by another
>> process
>
> Is there a way to find out which other process is accessing the file?
> I've
> tried shutting down every nonessential program, daemon, and service that I
> can think of to do the update, but no luck so far.
>
> Would appreciate some insight.

 

[Daniel]

Re: Windows Update Error Code 80070020

I don't think that would be the problem either, I just received my computer
about 2 nights ago, tried installing the updates before I surfed the web,
installed ANY programs and I got the same message, it's quite aggravating
when you pull a new computer out of the box and start having issues from day
1 although I can't blame the company I bought it from cause it's probably a
software issue somewhere. Good luck in finding an answer to this cause its
driving me batty.

 

[Peter Foldes]

Re: Windows Update Error Code 80070020

Windows version,Office version,error message per verbatim will go a long way to get a answer which can help you

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Daniel" <Daniel@discussions.microsoft.com> wrote in message news:7A70E196-CA85-4588-B6D9-30E58F34D206@microsoft.com...
>I don't think that would be the problem either, I just received my computer
> about 2 nights ago, tried installing the updates before I surfed the web,
> installed ANY programs and I got the same message, it's quite aggravating
> when you pull a new computer out of the box and start having issues from day
> 1 although I can't blame the company I bought it from cause it's probably a
> software issue somewhere. Good luck in finding an answer to this cause its
> driving me batty.

 

[Harry Johnston [MVP]]

Re: Windows Update Error Code 80070020

Daniel wrote:

> I don't think that would be the problem either, I just received my computer
> about 2 nights ago, tried installing the updates before I surfed the web,
> installed ANY programs and I got the same message, it's quite aggravating
> when you pull a new computer out of the box and start having issues [...]

Best guess absent any details:

<http://support.microsoft.com/kb/943144>

http://support.microsoft.com/kb/943144

If this doesn't work for you, please start a new thread about your issue,
including details such as operating system and service pack level.

Harry.