RDP randomly stops working

  • Thread starter Thread starter Joe
  • Start date Start date
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Joe

Guest
Greetings-

I have a Windows 2003 R2 Std Ed. SP2 32-bit server that is acting as DC for
our network. Within the last couple months, we have been receiving the
following error when trying to connect via RDP:
"The computer can't connect to the remote computer."

TS on the server is running in admin mode, checkbox is enabled under the
"Remote" tab and users/groups have the proper access.

This issue happens with XP/Vista clients running both RDP clients 5.2 and 6.1

There is no pattern to this occuring. It work for weeks then all of a sudden
the above error appears when trying to connect. Rebooting the server is the
only way to get RDP to start working properly again.

When we run the netstat -a command it shows that it is listening on TCP port
3389. One thing that we did notice is that the in the TS Manager the RDP-Tcp
(listener) is gone when this occurs.

Is there anything else that we can try? Is this a known bug? Will there be
any type of hotfix available to resolve this?

Any information would be greatly appreciated.

Joe
jshearer2112@hotmail.com
 
Re: RDP randomly stops working

Is there anything in the EventLog of the server when this happens?
Does the server function OK in every other aspect when this happens
(user authentication, replication, etc) or does it have other
problems at the same time?

Check if this applies:

936594 - You may experience network-related problems after you
install Windows Server 2003 SP2 or the Scalable Networking Pack
http://support.microsoft.com/?kbid=936594

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?Sm9l?= <Joe@discussions.microsoft.com> wrote on 08 jul
2008 in microsoft.public.windows.terminal_services:

> Greetings-
>
> I have a Windows 2003 R2 Std Ed. SP2 32-bit server that is
> acting as DC for our network. Within the last couple months, we
> have been receiving the following error when trying to connect
> via RDP: "The computer can't connect to the remote computer."
>
> TS on the server is running in admin mode, checkbox is enabled
> under the "Remote" tab and users/groups have the proper access.
>
> This issue happens with XP/Vista clients running both RDP
> clients 5.2 and 6.1
>
> There is no pattern to this occuring. It work for weeks then all
> of a sudden the above error appears when trying to connect.
> Rebooting the server is the only way to get RDP to start working
> properly again.
>
> When we run the netstat -a command it shows that it is listening
> on TCP port 3389. One thing that we did notice is that the in
> the TS Manager the RDP-Tcp (listener) is gone when this occurs.
>
> Is there anything else that we can try? Is this a known bug?
> Will there be any type of hotfix available to resolve this?
>
> Any information would be greatly appreciated.
>
> Joe
> jshearer2112@hotmail.com
 
Re: RDP randomly stops working

Vera -

Thanks for the response.

To answer your questions:

No, there is nothing in any of the Event Logs.

and

Yes all other aspects of the server work fine - I can ping browse shares, etc

Is this a known bug? I have been doing some research on this and it seems
that others are having this issue but with no real fix for it?

"Vera Noest [MVP]" wrote:

> Is there anything in the EventLog of the server when this happens?
> Does the server function OK in every other aspect when this happens
> (user authentication, replication, etc) or does it have other
> problems at the same time?
>
> Check if this applies:
>
> 936594 - You may experience network-related problems after you
> install Windows Server 2003 SP2 or the Scalable Networking Pack
> http://support.microsoft.com/?kbid=936594
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?Sm9l?= <Joe@discussions.microsoft.com> wrote on 08 jul
> 2008 in microsoft.public.windows.terminal_services:
>
> > Greetings-
> >
> > I have a Windows 2003 R2 Std Ed. SP2 32-bit server that is
> > acting as DC for our network. Within the last couple months, we
> > have been receiving the following error when trying to connect
> > via RDP: "The computer can't connect to the remote computer."
> >
> > TS on the server is running in admin mode, checkbox is enabled
> > under the "Remote" tab and users/groups have the proper access.
> >
> > This issue happens with XP/Vista clients running both RDP
> > clients 5.2 and 6.1
> >
> > There is no pattern to this occuring. It work for weeks then all
> > of a sudden the above error appears when trying to connect.
> > Rebooting the server is the only way to get RDP to start working
> > properly again.
> >
> > When we run the netstat -a command it shows that it is listening
> > on TCP port 3389. One thing that we did notice is that the in
> > the TS Manager the RDP-Tcp (listener) is gone when this occurs.
> >
> > Is there anything else that we can try? Is this a known bug?
> > Will there be any type of hotfix available to resolve this?
> >
> > Any information would be greatly appreciated.
> >
> > Joe
> > jshearer2112@hotmail.com
>
 
Re: RDP randomly stops working

Vera -

I reviewed the KB article you posted. I am running Windows 2003 SP2 but not
the Scalable Networking Pack.

I am assuming the steps in the work around apply to only MS ISA 2004 (which
I am not running)?

"Vera Noest [MVP]" wrote:

> Is there anything in the EventLog of the server when this happens?
> Does the server function OK in every other aspect when this happens
> (user authentication, replication, etc) or does it have other
> problems at the same time?
>
> Check if this applies:
>
> 936594 - You may experience network-related problems after you
> install Windows Server 2003 SP2 or the Scalable Networking Pack
> http://support.microsoft.com/?kbid=936594
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?Sm9l?= <Joe@discussions.microsoft.com> wrote on 08 jul
> 2008 in microsoft.public.windows.terminal_services:
>
> > Greetings-
> >
> > I have a Windows 2003 R2 Std Ed. SP2 32-bit server that is
> > acting as DC for our network. Within the last couple months, we
> > have been receiving the following error when trying to connect
> > via RDP: "The computer can't connect to the remote computer."
> >
> > TS on the server is running in admin mode, checkbox is enabled
> > under the "Remote" tab and users/groups have the proper access.
> >
> > This issue happens with XP/Vista clients running both RDP
> > clients 5.2 and 6.1
> >
> > There is no pattern to this occuring. It work for weeks then all
> > of a sudden the above error appears when trying to connect.
> > Rebooting the server is the only way to get RDP to start working
> > properly again.
> >
> > When we run the netstat -a command it shows that it is listening
> > on TCP port 3389. One thing that we did notice is that the in
> > the TS Manager the RDP-Tcp (listener) is gone when this occurs.
> >
> > Is there anything else that we can try? Is this a known bug?
> > Will there be any type of hotfix available to resolve this?
> >
> > Any information would be greatly appreciated.
> >
> > Joe
> > jshearer2112@hotmail.com
>
 
Re: RDP randomly stops working

No, only step 1 applies to ISA 2004 only. The other steps apply to
all other products in the "Applies to" section.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?Sm9l?= <Joe@discussions.microsoft.com> wrote on 09 jul
2008 in microsoft.public.windows.terminal_services:

> Vera -
>
> I reviewed the KB article you posted. I am running Windows 2003
> SP2 but not the Scalable Networking Pack.
>
> I am assuming the steps in the work around apply to only MS ISA
> 2004 (which I am not running)?
>
> "Vera Noest [MVP]" wrote:
>
>> Is there anything in the EventLog of the server when this
>> happens? Does the server function OK in every other aspect when
>> this happens (user authentication, replication, etc) or does it
>> have other problems at the same time?
>>
>> Check if this applies:
>>
>> 936594 - You may experience network-related problems after you
>> install Windows Server 2003 SP2 or the Scalable Networking Pack
>> http://support.microsoft.com/?kbid=936594
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?Sm9l?= <Joe@discussions.microsoft.com> wrote on 08
>> jul 2008 in microsoft.public.windows.terminal_services:
>>
>> > Greetings-
>> >
>> > I have a Windows 2003 R2 Std Ed. SP2 32-bit server that is
>> > acting as DC for our network. Within the last couple months,
>> > we have been receiving the following error when trying to
>> > connect via RDP: "The computer can't connect to the remote
>> > computer."
>> >
>> > TS on the server is running in admin mode, checkbox is
>> > enabled under the "Remote" tab and users/groups have the
>> > proper access.
>> >
>> > This issue happens with XP/Vista clients running both RDP
>> > clients 5.2 and 6.1
>> >
>> > There is no pattern to this occuring. It work for weeks then
>> > all of a sudden the above error appears when trying to
>> > connect. Rebooting the server is the only way to get RDP to
>> > start working properly again.
>> >
>> > When we run the netstat -a command it shows that it is
>> > listening on TCP port 3389. One thing that we did notice is
>> > that the in the TS Manager the RDP-Tcp (listener) is gone
>> > when this occurs.
>> >
>> > Is there anything else that we can try? Is this a known bug?
>> > Will there be any type of hotfix available to resolve this?
>> >
>> > Any information would be greatly appreciated.
>> >
>> > Joe
>> > jshearer2112@hotmail.com
 
Re: RDP randomly stops working

Vera -

Thx again for your input. I will try the necessary steps in the KB article.
Hopefully it'll resolve the issue.

Joe

"Vera Noest [MVP]" wrote:

> No, only step 1 applies to ISA 2004 only. The other steps apply to
> all other products in the "Applies to" section.
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?Sm9l?= <Joe@discussions.microsoft.com> wrote on 09 jul
> 2008 in microsoft.public.windows.terminal_services:
>
> > Vera -
> >
> > I reviewed the KB article you posted. I am running Windows 2003
> > SP2 but not the Scalable Networking Pack.
> >
> > I am assuming the steps in the work around apply to only MS ISA
> > 2004 (which I am not running)?
> >
> > "Vera Noest [MVP]" wrote:
> >
> >> Is there anything in the EventLog of the server when this
> >> happens? Does the server function OK in every other aspect when
> >> this happens (user authentication, replication, etc) or does it
> >> have other problems at the same time?
> >>
> >> Check if this applies:
> >>
> >> 936594 - You may experience network-related problems after you
> >> install Windows Server 2003 SP2 or the Scalable Networking Pack
> >> http://support.microsoft.com/?kbid=936594
> >>
> >> _________________________________________________________
> >> Vera Noest
> >> MCSE, CCEA, Microsoft MVP - Terminal Server
> >> TS troubleshooting: http://ts.veranoest.net
> >> ___ please respond in newsgroup, NOT by private email ___
> >>
> >> =?Utf-8?B?Sm9l?= <Joe@discussions.microsoft.com> wrote on 08
> >> jul 2008 in microsoft.public.windows.terminal_services:
> >>
> >> > Greetings-
> >> >
> >> > I have a Windows 2003 R2 Std Ed. SP2 32-bit server that is
> >> > acting as DC for our network. Within the last couple months,
> >> > we have been receiving the following error when trying to
> >> > connect via RDP: "The computer can't connect to the remote
> >> > computer."
> >> >
> >> > TS on the server is running in admin mode, checkbox is
> >> > enabled under the "Remote" tab and users/groups have the
> >> > proper access.
> >> >
> >> > This issue happens with XP/Vista clients running both RDP
> >> > clients 5.2 and 6.1
> >> >
> >> > There is no pattern to this occuring. It work for weeks then
> >> > all of a sudden the above error appears when trying to
> >> > connect. Rebooting the server is the only way to get RDP to
> >> > start working properly again.
> >> >
> >> > When we run the netstat -a command it shows that it is
> >> > listening on TCP port 3389. One thing that we did notice is
> >> > that the in the TS Manager the RDP-Tcp (listener) is gone
> >> > when this occurs.
> >> >
> >> > Is there anything else that we can try? Is this a known bug?
> >> > Will there be any type of hotfix available to resolve this?
> >> >
> >> > Any information would be greatly appreciated.
> >> >
> >> > Joe
> >> > jshearer2112@hotmail.com
>
 
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