Windows Update

  • Thread starter Thread starter AlanG
  • Start date Start date
A

AlanG

Guest
I have a new laptop, with Windows XP installed and have been using Microsoft
Update to apply updates since SP2. Fifteen upates successfuly installed
without hitch, but now my system will not install downloaded updates which
persistently fail with the message : "A problem on your computer is
preventing updates from being downloaded or installed".

I have tried several times with the same result. I've searched for
information on Error ox80004002, and although there is some information, I
cannot find a specific fix. Hope someone has a solution.

The update log is shown below, but the essential part is the "FATAL: Error:
0x80004002. wuauclt handler: failed to spawn COM server" line:

2008-07-08 17:00:11:296 856 fe8 COMAPI -- START -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-07-08 17:00:11:296 856 fe8 COMAPI ---------
2008-07-08 17:00:11:296 856 fe8 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-07-08 17:00:11:296 856 fe8 COMAPI - Updates in request: 16
2008-07-08 17:00:11:312 856 fe8 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-07-08 17:00:11:312 1140 4f4 Agent *************
2008-07-08 17:00:11:312 856 fe8 COMAPI - Updates to install = 16
2008-07-08 17:00:11:312 1140 4f4 Agent ** START ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-07-08 17:00:11:312 1140 4f4 Agent *********
2008-07-08 17:00:11:312 856 fe8 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-07-08 17:00:11:312 1140 4f4 Agent * Updates to install = 16
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for Office 2003
(KB907417)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{79AE03DF-D6EB-4DE2-B59F-37E963D7A69E}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{DE84F67C-3AEB-4E26-8D46-89088F6E62AF}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
Microsoft Office Outlook 2007 (KB946983)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{DF4711B7-174E-4248-8044-B7B6C3FEAA3A}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{BC5CAC7D-A8E3-4C69-BD2A-D490EC1ACCA1}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for the
2007 Microsoft Office System (KB947801)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{B35B57FD-033D-4DBA-9CA2-ED17D324A020}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{F284931E-2EA0-4F0C-B9B3-429883E9907E}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Silicon Integrated
Systems Corp. - Networking - SiS Ethernet Controller
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{07DCCCF7-2895-40D4-A307-5FC616CBF559}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
Microsoft Office Excel 2007 (KB946974)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{64C3FAE5-C3F2-4F77-9D4E-7D1D5D295EA6}.101
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{FA307C57-5403-433B-BC52-A8429BE2A30C}.101
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for the 2007
Microsoft Office System (KB946691)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{9C9989FD-9A87-4AA1-A4D2-77189D94A553}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{AB0BDC06-6A1E-4364-A88A-23BB146A4595}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Atheros - Network -
Atheros AR5007EG Wireless Network Adapter
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{B9DAD53D-037E-44F4-8EE9-3378A97BBE27}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
Microsoft Office Publisher 2007 (KB950114)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{65B8E990-114B-4576-A4AA-81AE630122FB}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{3982808E-3F30-4F0B-83F0-354F3019B760}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for Microsoft
Office Outlook 2007 Junk Email Filter (KB950378)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{85184478-38A0-4C4C-9A26-A7FE9F9C725E}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{88E57287-8A5B-41B6-B54B-D6BF35952BB7}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
Microsoft Office Word 2007 (KB950113)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{F4634EB1-ED4D-438D-8699-BEE0CAE13898}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{52CF7FC6-9DA7-4CE6-8C59-79BA41967FF8}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
Microsoft Office system 2007 (KB951808)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{F918660D-9F33-47E9-99BF-A01EA612BC5A}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{7D4F1179-E8D4-4709-877B-E8953A9D2EF6}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Microsoft Silverlight
1.0 (KB951213)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{86257641-3137-4584-A786-873E2EFF9AFB}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{BEFFD61B-52F4-411F-B502-C4EB29DAC7E3}.100
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for Microsoft
Office Outlook 2003 Junk Email Filter (KB951476)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{CC1AFDCF-B036-4E39-A1EC-686C2A1340ED}.101
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{F24F6B0F-B2F6-4CE6-A116-5442452FAFD8}.101
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = 2007 Microsoft Office
Suite Service Pack 1 (SP1)
2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
{2470E441-42FA-4397-B6AE-9E5498F47962}.103
2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 6 updates:
2008-07-08 17:00:11:375 1140 4f4 Agent *
{B5718698-D6E7-4E54-8744-0136ED23DEF7}.103
2008-07-08 17:00:11:375 1140 4f4 Agent *
{FFA61BC5-FDE6-466A-8622-8FDBC971F73D}.103
2008-07-08 17:00:11:375 1140 4f4 Agent *
{CB795DF7-7719-4B14-9A5C-866C593A4A58}.103
2008-07-08 17:00:11:375 1140 4f4 Agent *
{1FF75EFD-4045-4558-93CE-E4338871B710}.103
2008-07-08 17:00:11:375 1140 4f4 Agent *
{60677071-E060-4A1F-AE30-F348E31370B0}.103
2008-07-08 17:00:11:375 1140 4f4 Agent *
{D1205BD9-6E05-4FCC-9E4F-AAC7F3C3A566}.103
2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Office 2003 Service
Pack 3 (SP3)
2008-07-08 17:00:11:390 1140 4f4 Agent * UpdateId =
{E2BD7F45-47F9-402F-8FDA-14F78030FE70}.104
2008-07-08 17:00:11:390 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:390 1140 4f4 Agent *
{2D891B46-3C12-4277-9867-952E46B775B0}.104
2008-07-08 17:00:11:390 1140 4f4 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB950759)
2008-07-08 17:00:11:390 1140 4f4 Agent * UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106
2008-07-08 17:00:11:390 1140 4f4 Agent * Bundles 1 updates:
2008-07-08 17:00:11:390 1140 4f4 Agent *
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-07-08 17:00:47:859 1140 4f4 Handler Attempting to create remote handler
process as FUJITSUV5535\Alan Grindrod in session 0
2008-07-08 17:00:48:265 3372 fc8 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: +0100) ===========
2008-07-08 17:00:48:265 3372 fc8 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-07-08 17:00:48:265 3372 fc8 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2008-07-08 17:00:48:359 1140 4f4 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 3372), but exited before
signaling event
2008-07-08 17:00:48:359 1140 4f4 Agent * WARNING: Exit code = 0x80004002
2008-07-08 17:00:48:359 1140 4f4 Agent *********
2008-07-08 17:00:48:359 1140 4f4 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-07-08 17:00:48:359 1140 4f4 Agent *************
2008-07-08 17:00:48:359 1140 4f4 Agent WARNING: WU client failed installing
updates with error 0x80004002
2008-07-08 17:00:48:390 856 b4c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-07-08 17:00:48:390 856 b4c COMAPI - Install call failed
2008-07-08 17:00:48:390 856 b4c COMAPI - Reboot required = No
2008-07-08 17:00:48:390 856 b4c COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002
2008-07-08 17:00:48:390 856 b4c COMAPI ---------
2008-07-08 17:00:48:390 856 b4c COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-07-08 17:00:48:390 856 b4c COMAPI -------------
2008-07-08 17:00:49:156 856 fe8 COMAPI WARNING: Operation failed due to
earlier error, hr=80004002
--
ALanG
 
RE: Windows Update

Hello AlanG,

See if this thread helps.


<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=9ee52887-0e85-4d87-9b17-0985220873bc&mid=9ee52887-0e85-4d87-9b17-0985220873bc>
- -- ---


"AlanG" wrote:

> I have a new laptop, with Windows XP installed and have been using Microsoft
> Update to apply updates since SP2. Fifteen upates successfuly installed
> without hitch, but now my system will not install downloaded updates which
> persistently fail with the message : "A problem on your computer is
> preventing updates from being downloaded or installed".
>
> I have tried several times with the same result. I've searched for
> information on Error ox80004002, and although there is some information, I
> cannot find a specific fix. Hope someone has a solution.
>
> The update log is shown below, but the essential part is the "FATAL: Error:
> 0x80004002. wuauclt handler: failed to spawn COM server" line:
>
> 2008-07-08 17:00:11:296 856 fe8 COMAPI -- START -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2008-07-08 17:00:11:296 856 fe8 COMAPI ---------
> 2008-07-08 17:00:11:296 856 fe8 COMAPI - Allow source prompts: Yes;
> Forced: No; Force quiet: No
> 2008-07-08 17:00:11:296 856 fe8 COMAPI - Updates in request: 16
> 2008-07-08 17:00:11:312 856 fe8 COMAPI - ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-07-08 17:00:11:312 1140 4f4 Agent *************
> 2008-07-08 17:00:11:312 856 fe8 COMAPI - Updates to install = 16
> 2008-07-08 17:00:11:312 1140 4f4 Agent ** START ** Agent: Installing
> updates [CallerId = MicrosoftUpdate]
> 2008-07-08 17:00:11:312 1140 4f4 Agent *********
> 2008-07-08 17:00:11:312 856 fe8 COMAPI <<-- SUBMITTED -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2008-07-08 17:00:11:312 1140 4f4 Agent * Updates to install = 16
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for Office 2003
> (KB907417)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {79AE03DF-D6EB-4DE2-B59F-37E963D7A69E}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {DE84F67C-3AEB-4E26-8D46-89088F6E62AF}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
> Microsoft Office Outlook 2007 (KB946983)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {DF4711B7-174E-4248-8044-B7B6C3FEAA3A}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {BC5CAC7D-A8E3-4C69-BD2A-D490EC1ACCA1}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for the
> 2007 Microsoft Office System (KB947801)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {B35B57FD-033D-4DBA-9CA2-ED17D324A020}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {F284931E-2EA0-4F0C-B9B3-429883E9907E}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Silicon Integrated
> Systems Corp. - Networking - SiS Ethernet Controller
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {07DCCCF7-2895-40D4-A307-5FC616CBF559}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
> Microsoft Office Excel 2007 (KB946974)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {64C3FAE5-C3F2-4F77-9D4E-7D1D5D295EA6}.101
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {FA307C57-5403-433B-BC52-A8429BE2A30C}.101
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for the 2007
> Microsoft Office System (KB946691)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {9C9989FD-9A87-4AA1-A4D2-77189D94A553}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {AB0BDC06-6A1E-4364-A88A-23BB146A4595}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Atheros - Network -
> Atheros AR5007EG Wireless Network Adapter
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {B9DAD53D-037E-44F4-8EE9-3378A97BBE27}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
> Microsoft Office Publisher 2007 (KB950114)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {65B8E990-114B-4576-A4AA-81AE630122FB}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {3982808E-3F30-4F0B-83F0-354F3019B760}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for Microsoft
> Office Outlook 2007 Junk Email Filter (KB950378)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {85184478-38A0-4C4C-9A26-A7FE9F9C725E}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {88E57287-8A5B-41B6-B54B-D6BF35952BB7}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
> Microsoft Office Word 2007 (KB950113)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {F4634EB1-ED4D-438D-8699-BEE0CAE13898}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {52CF7FC6-9DA7-4CE6-8C59-79BA41967FF8}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
> Microsoft Office system 2007 (KB951808)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {F918660D-9F33-47E9-99BF-A01EA612BC5A}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {7D4F1179-E8D4-4709-877B-E8953A9D2EF6}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Microsoft Silverlight
> 1.0 (KB951213)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {86257641-3137-4584-A786-873E2EFF9AFB}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {BEFFD61B-52F4-411F-B502-C4EB29DAC7E3}.100
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for Microsoft
> Office Outlook 2003 Junk Email Filter (KB951476)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {CC1AFDCF-B036-4E39-A1EC-686C2A1340ED}.101
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {F24F6B0F-B2F6-4CE6-A116-5442452FAFD8}.101
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = 2007 Microsoft Office
> Suite Service Pack 1 (SP1)
> 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> {2470E441-42FA-4397-B6AE-9E5498F47962}.103
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 6 updates:
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {B5718698-D6E7-4E54-8744-0136ED23DEF7}.103
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {FFA61BC5-FDE6-466A-8622-8FDBC971F73D}.103
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {CB795DF7-7719-4B14-9A5C-866C593A4A58}.103
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {1FF75EFD-4045-4558-93CE-E4338871B710}.103
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {60677071-E060-4A1F-AE30-F348E31370B0}.103
> 2008-07-08 17:00:11:375 1140 4f4 Agent *
> {D1205BD9-6E05-4FCC-9E4F-AAC7F3C3A566}.103
> 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Office 2003 Service
> Pack 3 (SP3)
> 2008-07-08 17:00:11:390 1140 4f4 Agent * UpdateId =
> {E2BD7F45-47F9-402F-8FDA-14F78030FE70}.104
> 2008-07-08 17:00:11:390 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:390 1140 4f4 Agent *
> {2D891B46-3C12-4277-9867-952E46B775B0}.104
> 2008-07-08 17:00:11:390 1140 4f4 Agent * Title = Cumulative Security
> Update for Internet Explorer 7 for Windows XP (KB950759)
> 2008-07-08 17:00:11:390 1140 4f4 Agent * UpdateId =
> {B4D318F7-B6A2-4470-A051-1D20600AAD80}.106
> 2008-07-08 17:00:11:390 1140 4f4 Agent * Bundles 1 updates:
> 2008-07-08 17:00:11:390 1140 4f4 Agent *
> {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
> 2008-07-08 17:00:47:859 1140 4f4 Handler Attempting to create remote handler
> process as FUJITSUV5535\Alan Grindrod in session 0
> 2008-07-08 17:00:48:265 3372 fc8 Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: +0100) ===========
> 2008-07-08 17:00:48:265 3372 fc8 Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2008-07-08 17:00:48:265 3372 fc8 AUClnt FATAL: Error: 0x80004002. wuauclt
> handler: failed to spawn COM server
> 2008-07-08 17:00:48:359 1140 4f4 Handler FATAL: 0x80004002: ERROR: Remote
> update handler container process created (PID: 3372), but exited before
> signaling event
> 2008-07-08 17:00:48:359 1140 4f4 Agent * WARNING: Exit code = 0x80004002
> 2008-07-08 17:00:48:359 1140 4f4 Agent *********
> 2008-07-08 17:00:48:359 1140 4f4 Agent ** END ** Agent: Installing
> updates [CallerId = MicrosoftUpdate]
> 2008-07-08 17:00:48:359 1140 4f4 Agent *************
> 2008-07-08 17:00:48:359 1140 4f4 Agent WARNING: WU client failed installing
> updates with error 0x80004002
> 2008-07-08 17:00:48:390 856 b4c COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2008-07-08 17:00:48:390 856 b4c COMAPI - Install call failed
> 2008-07-08 17:00:48:390 856 b4c COMAPI - Reboot required = No
> 2008-07-08 17:00:48:390 856 b4c COMAPI - WARNING: Exit code = 0x80240FFF;
> Call error code = 0x80004002
> 2008-07-08 17:00:48:390 856 b4c COMAPI ---------
> 2008-07-08 17:00:48:390 856 b4c COMAPI -- END -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2008-07-08 17:00:48:390 856 b4c COMAPI -------------
> 2008-07-08 17:00:49:156 856 fe8 COMAPI WARNING: Operation failed due to
> earlier error, hr=80004002
> --
> ALanG
 
RE: Windows Update

Thanks Engel,

Registering Wups2.dll fixed the problem and remaining updates have now
installed successfully.

I am puzzled, as this laptop is identical to one I set up last Friday with
which I had no probems. XP has not been repaired, but the difference with
this laptop is that I downloaded & installed Windows Defender.

Best Regards,
--
ALanG


"Engel" wrote:

> Hello AlanG,
>
> See if this thread helps.
>
>
> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=9ee52887-0e85-4d87-9b17-0985220873bc&mid=9ee52887-0e85-4d87-9b17-0985220873bc>
> - -- ---
>
>
> "AlanG" wrote:
>
> > I have a new laptop, with Windows XP installed and have been using Microsoft
> > Update to apply updates since SP2. Fifteen upates successfuly installed
> > without hitch, but now my system will not install downloaded updates which
> > persistently fail with the message : "A problem on your computer is
> > preventing updates from being downloaded or installed".
> >
> > I have tried several times with the same result. I've searched for
> > information on Error ox80004002, and although there is some information, I
> > cannot find a specific fix. Hope someone has a solution.
> >
> > The update log is shown below, but the essential part is the "FATAL: Error:
> > 0x80004002. wuauclt handler: failed to spawn COM server" line:
> >
> > 2008-07-08 17:00:11:296 856 fe8 COMAPI -- START -- COMAPI: Install
> > [ClientId = MicrosoftUpdate]
> > 2008-07-08 17:00:11:296 856 fe8 COMAPI ---------
> > 2008-07-08 17:00:11:296 856 fe8 COMAPI - Allow source prompts: Yes;
> > Forced: No; Force quiet: No
> > 2008-07-08 17:00:11:296 856 fe8 COMAPI - Updates in request: 16
> > 2008-07-08 17:00:11:312 856 fe8 COMAPI - ServiceID =
> > {7971F918-A847-4430-9279-4A52D1EFE18D}
> > 2008-07-08 17:00:11:312 1140 4f4 Agent *************
> > 2008-07-08 17:00:11:312 856 fe8 COMAPI - Updates to install = 16
> > 2008-07-08 17:00:11:312 1140 4f4 Agent ** START ** Agent: Installing
> > updates [CallerId = MicrosoftUpdate]
> > 2008-07-08 17:00:11:312 1140 4f4 Agent *********
> > 2008-07-08 17:00:11:312 856 fe8 COMAPI <<-- SUBMITTED -- COMAPI: Install
> > [ClientId = MicrosoftUpdate]
> > 2008-07-08 17:00:11:312 1140 4f4 Agent * Updates to install = 16
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for Office 2003
> > (KB907417)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {79AE03DF-D6EB-4DE2-B59F-37E963D7A69E}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {DE84F67C-3AEB-4E26-8D46-89088F6E62AF}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
> > Microsoft Office Outlook 2007 (KB946983)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {DF4711B7-174E-4248-8044-B7B6C3FEAA3A}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {BC5CAC7D-A8E3-4C69-BD2A-D490EC1ACCA1}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for the
> > 2007 Microsoft Office System (KB947801)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {B35B57FD-033D-4DBA-9CA2-ED17D324A020}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {F284931E-2EA0-4F0C-B9B3-429883E9907E}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Silicon Integrated
> > Systems Corp. - Networking - SiS Ethernet Controller
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {07DCCCF7-2895-40D4-A307-5FC616CBF559}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
> > Microsoft Office Excel 2007 (KB946974)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {64C3FAE5-C3F2-4F77-9D4E-7D1D5D295EA6}.101
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {FA307C57-5403-433B-BC52-A8429BE2A30C}.101
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for the 2007
> > Microsoft Office System (KB946691)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {9C9989FD-9A87-4AA1-A4D2-77189D94A553}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {AB0BDC06-6A1E-4364-A88A-23BB146A4595}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Atheros - Network -
> > Atheros AR5007EG Wireless Network Adapter
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {B9DAD53D-037E-44F4-8EE9-3378A97BBE27}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
> > Microsoft Office Publisher 2007 (KB950114)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {65B8E990-114B-4576-A4AA-81AE630122FB}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {3982808E-3F30-4F0B-83F0-354F3019B760}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for Microsoft
> > Office Outlook 2007 Junk Email Filter (KB950378)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {85184478-38A0-4C4C-9A26-A7FE9F9C725E}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {88E57287-8A5B-41B6-B54B-D6BF35952BB7}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
> > Microsoft Office Word 2007 (KB950113)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {F4634EB1-ED4D-438D-8699-BEE0CAE13898}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {52CF7FC6-9DA7-4CE6-8C59-79BA41967FF8}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Security Update for
> > Microsoft Office system 2007 (KB951808)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {F918660D-9F33-47E9-99BF-A01EA612BC5A}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {7D4F1179-E8D4-4709-877B-E8953A9D2EF6}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Microsoft Silverlight
> > 1.0 (KB951213)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {86257641-3137-4584-A786-873E2EFF9AFB}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {BEFFD61B-52F4-411F-B502-C4EB29DAC7E3}.100
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Update for Microsoft
> > Office Outlook 2003 Junk Email Filter (KB951476)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {CC1AFDCF-B036-4E39-A1EC-686C2A1340ED}.101
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {F24F6B0F-B2F6-4CE6-A116-5442452FAFD8}.101
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = 2007 Microsoft Office
> > Suite Service Pack 1 (SP1)
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * UpdateId =
> > {2470E441-42FA-4397-B6AE-9E5498F47962}.103
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Bundles 6 updates:
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {B5718698-D6E7-4E54-8744-0136ED23DEF7}.103
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {FFA61BC5-FDE6-466A-8622-8FDBC971F73D}.103
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {CB795DF7-7719-4B14-9A5C-866C593A4A58}.103
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {1FF75EFD-4045-4558-93CE-E4338871B710}.103
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {60677071-E060-4A1F-AE30-F348E31370B0}.103
> > 2008-07-08 17:00:11:375 1140 4f4 Agent *
> > {D1205BD9-6E05-4FCC-9E4F-AAC7F3C3A566}.103
> > 2008-07-08 17:00:11:375 1140 4f4 Agent * Title = Office 2003 Service
> > Pack 3 (SP3)
> > 2008-07-08 17:00:11:390 1140 4f4 Agent * UpdateId =
> > {E2BD7F45-47F9-402F-8FDA-14F78030FE70}.104
> > 2008-07-08 17:00:11:390 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:390 1140 4f4 Agent *
> > {2D891B46-3C12-4277-9867-952E46B775B0}.104
> > 2008-07-08 17:00:11:390 1140 4f4 Agent * Title = Cumulative Security
> > Update for Internet Explorer 7 for Windows XP (KB950759)
> > 2008-07-08 17:00:11:390 1140 4f4 Agent * UpdateId =
> > {B4D318F7-B6A2-4470-A051-1D20600AAD80}.106
> > 2008-07-08 17:00:11:390 1140 4f4 Agent * Bundles 1 updates:
> > 2008-07-08 17:00:11:390 1140 4f4 Agent *
> > {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
> > 2008-07-08 17:00:47:859 1140 4f4 Handler Attempting to create remote handler
> > process as FUJITSUV5535\Alan Grindrod in session 0
> > 2008-07-08 17:00:48:265 3372 fc8 Misc =========== Logging initialized
> > (build: 7.0.6000.381, tz: +0100) ===========
> > 2008-07-08 17:00:48:265 3372 fc8 Misc = Process:
> > C:\WINDOWS\system32\wuauclt.exe
> > 2008-07-08 17:00:48:265 3372 fc8 AUClnt FATAL: Error: 0x80004002. wuauclt
> > handler: failed to spawn COM server
> > 2008-07-08 17:00:48:359 1140 4f4 Handler FATAL: 0x80004002: ERROR: Remote
> > update handler container process created (PID: 3372), but exited before
> > signaling event
> > 2008-07-08 17:00:48:359 1140 4f4 Agent * WARNING: Exit code = 0x80004002
> > 2008-07-08 17:00:48:359 1140 4f4 Agent *********
> > 2008-07-08 17:00:48:359 1140 4f4 Agent ** END ** Agent: Installing
> > updates [CallerId = MicrosoftUpdate]
> > 2008-07-08 17:00:48:359 1140 4f4 Agent *************
> > 2008-07-08 17:00:48:359 1140 4f4 Agent WARNING: WU client failed installing
> > updates with error 0x80004002
> > 2008-07-08 17:00:48:390 856 b4c COMAPI >>-- RESUMED -- COMAPI: Install
> > [ClientId = MicrosoftUpdate]
> > 2008-07-08 17:00:48:390 856 b4c COMAPI - Install call failed
> > 2008-07-08 17:00:48:390 856 b4c COMAPI - Reboot required = No
> > 2008-07-08 17:00:48:390 856 b4c COMAPI - WARNING: Exit code = 0x80240FFF;
> > Call error code = 0x80004002
> > 2008-07-08 17:00:48:390 856 b4c COMAPI ---------
> > 2008-07-08 17:00:48:390 856 b4c COMAPI -- END -- COMAPI: Install
> > [ClientId = MicrosoftUpdate]
> > 2008-07-08 17:00:48:390 856 b4c COMAPI -------------
> > 2008-07-08 17:00:49:156 856 fe8 COMAPI WARNING: Operation failed due to
> > earlier error, hr=80004002
> > --
> > ALanG
 

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