Windows Explorer error at startup

[James]

I have a very stubborn problem here. I'm look for anyone else's help. At
startup and error box comes up saying "windows explorer has encountered a
problem and needs to close. We are sorry for the inconvenience." The
startbar is also frozen so I have to use command lines.

I have cleaned up my computer from malware and virus using DrWeb CureIt!,
Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy, OneCare
Scanner, avast scanner and Norton 2008. The error also occurs when trying to
move a file in safe mode. I have checked and unchecked startup items to see
if I could stop the error message but none of them worked. Clean booting
didn't fix the problem. I have sent my HiJack this log to a technical
support person and I have already fixed the items that he said. I have run
sfc scannow and it found nothing. I also have run chkdsk and it also didn't
fix anything. Every system restore point I try to use says it didn't change
because there were no changes to make. I do not have the windows xp
Installation CD since Best Buy installed it at purchase. I can get into
recovery console though. Making a new user account doesn't work either.
This isn't a result from downloading XP SP3. I got SP3 on May 6th and this
problem started July 4th. I'm also up to date on everything from microsoft
update to the definitions of my cleaning tools.

If anyone can help me please post but please read everthing I have done
already since the problem still exists.----Thanks

 

[Malke]

Re: Windows Explorer error at startup

James wrote:

> I have a very stubborn problem here. I'm look for anyone else's help. At
> startup and error box comes up saying "windows explorer has encountered a
> problem and needs to close. We are sorry for the inconvenience." The
> startbar is also frozen so I have to use command lines.
>
> I have cleaned up my computer from malware and virus using DrWeb CureIt!,
> Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy,
> OneCare
> Scanner, avast scanner and Norton 2008. The error also occurs when trying
> to
> move a file in safe mode. I have checked and unchecked startup items to
> see
> if I could stop the error message but none of them worked. Clean booting
> didn't fix the problem. I have sent my HiJack this log to a technical
> support person and I have already fixed the items that he said. I have
> run
> sfc scannow and it found nothing. I also have run chkdsk and it also
> didn't
> fix anything. Every system restore point I try to use says it didn't
> change
> because there were no changes to make. I do not have the windows xp
> Installation CD since Best Buy installed it at purchase. I can get into
> recovery console though. Making a new user account doesn't work either.
> This isn't a result from downloading XP SP3. I got SP3 on May 6th and
> this
> problem started July 4th. I'm also up to date on everything from
> microsoft update to the definitions of my cleaning tools.
>
> If anyone can help me please post but please read everthing I have done
> already since the problem still exists.----Thanks

If you had that much infection, your operating system is probably damaged.
Back up your data and:

1. Try a Repair Install. Yes, you will need a real XP install disk and it
must be the correct version (either a generic OEM or a branded OEM is my
guess since you reference BestBuy).

2. If the Repair Install doesn't work, return your computer to factory
condition by using whatever method the computer mftr. provided.

http://www.michaelstevenstech.com/XPrepairinstall.htm - Repair Install
How-To
http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To
http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - What
you will need on-hand

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

 

[James]

Re: Windows Explorer error at startup

Ok I can't get a CD and to do a repair install or clean seems like to much
work since I don't want to lose all my programs like reactivating norton or
getting my office programs or anything else like itunes or what not.

"Malke" wrote:

> James wrote:
>
> > I have a very stubborn problem here. I'm look for anyone else's help. At
> > startup and error box comes up saying "windows explorer has encountered a
> > problem and needs to close. We are sorry for the inconvenience." The
> > startbar is also frozen so I have to use command lines.
> >
> > I have cleaned up my computer from malware and virus using DrWeb CureIt!,
> > Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy,
> > OneCare
> > Scanner, avast scanner and Norton 2008. The error also occurs when trying
> > to
> > move a file in safe mode. I have checked and unchecked startup items to
> > see
> > if I could stop the error message but none of them worked. Clean booting
> > didn't fix the problem. I have sent my HiJack this log to a technical
> > support person and I have already fixed the items that he said. I have
> > run
> > sfc scannow and it found nothing. I also have run chkdsk and it also
> > didn't
> > fix anything. Every system restore point I try to use says it didn't
> > change
> > because there were no changes to make. I do not have the windows xp
> > Installation CD since Best Buy installed it at purchase. I can get into
> > recovery console though. Making a new user account doesn't work either.
> > This isn't a result from downloading XP SP3. I got SP3 on May 6th and
> > this
> > problem started July 4th. I'm also up to date on everything from
> > microsoft update to the definitions of my cleaning tools.
> >
> > If anyone can help me please post but please read everthing I have done
> > already since the problem still exists.----Thanks
>
> If you had that much infection, your operating system is probably damaged.
> Back up your data and:
>
> 1. Try a Repair Install. Yes, you will need a real XP install disk and it
> must be the correct version (either a generic OEM or a branded OEM is my
> guess since you reference BestBuy).
>
> 2. If the Repair Install doesn't work, return your computer to factory
> condition by using whatever method the computer mftr. provided.
>
> http://www.michaelstevenstech.com/XPrepairinstall.htm - Repair Install
> How-To
> http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To
> http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - What
> you will need on-hand
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>
>

 

[Mir Mehdi]

RE: Windows Explorer error at startup

Did you get the modname and version.
Click on the link which says "click here" in the error window which will
help you in the root cause of the problem. Let us know the Modname: and
Version:
--
Mir Sajjad Mehdi
Microsoft XP Platform Support


"James" wrote:

> I have a very stubborn problem here. I'm look for anyone else's help. At
> startup and error box comes up saying "windows explorer has encountered a
> problem and needs to close. We are sorry for the inconvenience." The
> startbar is also frozen so I have to use command lines.
>
> I have cleaned up my computer from malware and virus using DrWeb CureIt!,
> Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy, OneCare
> Scanner, avast scanner and Norton 2008. The error also occurs when trying to
> move a file in safe mode. I have checked and unchecked startup items to see
> if I could stop the error message but none of them worked. Clean booting
> didn't fix the problem. I have sent my HiJack this log to a technical
> support person and I have already fixed the items that he said. I have run
> sfc scannow and it found nothing. I also have run chkdsk and it also didn't
> fix anything. Every system restore point I try to use says it didn't change
> because there were no changes to make. I do not have the windows xp
> Installation CD since Best Buy installed it at purchase. I can get into
> recovery console though. Making a new user account doesn't work either.
> This isn't a result from downloading XP SP3. I got SP3 on May 6th and this
> problem started July 4th. I'm also up to date on everything from microsoft
> update to the definitions of my cleaning tools.
>
> If anyone can help me please post but please read everthing I have done
> already since the problem still exists.----Thanks

 

[James]

RE: Windows Explorer error at startup

ModName: User32.dll
ModVer: 5.1.2600.5512

Thanks Mir Mehdi for helping.

"Mir Mehdi" wrote:

> Did you get the modname and version.
> Click on the link which says "click here" in the error window which will
> help you in the root cause of the problem. Let us know the Modname: and
> Version:
> --
> Mir Sajjad Mehdi
> Microsoft XP Platform Support
>
>
> "James" wrote:
>
> > I have a very stubborn problem here. I'm look for anyone else's help. At
> > startup and error box comes up saying "windows explorer has encountered a
> > problem and needs to close. We are sorry for the inconvenience." The
> > startbar is also frozen so I have to use command lines.
> >
> > I have cleaned up my computer from malware and virus using DrWeb CureIt!,
> > Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy, OneCare
> > Scanner, avast scanner and Norton 2008. The error also occurs when trying to
> > move a file in safe mode. I have checked and unchecked startup items to see
> > if I could stop the error message but none of them worked. Clean booting
> > didn't fix the problem. I have sent my HiJack this log to a technical
> > support person and I have already fixed the items that he said. I have run
> > sfc scannow and it found nothing. I also have run chkdsk and it also didn't
> > fix anything. Every system restore point I try to use says it didn't change
> > because there were no changes to make. I do not have the windows xp
> > Installation CD since Best Buy installed it at purchase. I can get into
> > recovery console though. Making a new user account doesn't work either.
> > This isn't a result from downloading XP SP3. I got SP3 on May 6th and this
> > problem started July 4th. I'm also up to date on everything from microsoft
> > update to the definitions of my cleaning tools.
> >
> > If anyone can help me please post but please read everthing I have done
> > already since the problem still exists.----Thanks

 

[Mir Mehdi]

RE: Windows Explorer error at startup

User32.dll is the core system file and i see the version on there is more
different than the normal one(5.1.2600.3099), the infections might have
damaged it(5.1.2600.5512).
Uninstall SP3 from the recovery console and then re-install SP2. then try
installing SP3.
http://support.microsoft.com/kb/950249
--
Mir Sajjad Mehdi
Microsoft XP Platform Support


"James" wrote:

> ModName: User32.dll
> ModVer: 5.1.2600.5512
>
> Thanks Mir Mehdi for helping.
>
> "Mir Mehdi" wrote:
>
> > Did you get the modname and version.
> > Click on the link which says "click here" in the error window which will
> > help you in the root cause of the problem. Let us know the Modname: and
> > Version:
> > --
> > Mir Sajjad Mehdi
> > Microsoft XP Platform Support
> >
> >
> > "James" wrote:
> >
> > > I have a very stubborn problem here. I'm look for anyone else's help. At
> > > startup and error box comes up saying "windows explorer has encountered a
> > > problem and needs to close. We are sorry for the inconvenience." The
> > > startbar is also frozen so I have to use command lines.
> > >
> > > I have cleaned up my computer from malware and virus using DrWeb CureIt!,
> > > Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy, OneCare
> > > Scanner, avast scanner and Norton 2008. The error also occurs when trying to
> > > move a file in safe mode. I have checked and unchecked startup items to see
> > > if I could stop the error message but none of them worked. Clean booting
> > > didn't fix the problem. I have sent my HiJack this log to a technical
> > > support person and I have already fixed the items that he said. I have run
> > > sfc scannow and it found nothing. I also have run chkdsk and it also didn't
> > > fix anything. Every system restore point I try to use says it didn't change
> > > because there were no changes to make. I do not have the windows xp
> > > Installation CD since Best Buy installed it at purchase. I can get into
> > > recovery console though. Making a new user account doesn't work either.
> > > This isn't a result from downloading XP SP3. I got SP3 on May 6th and this
> > > problem started July 4th. I'm also up to date on everything from microsoft
> > > update to the definitions of my cleaning tools.
> > >
> > > If anyone can help me please post but please read everthing I have done
> > > already since the problem still exists.----Thanks

 

[Laura MS MVP]

Re: Windows Explorer error at startup

Try my Explorer Shell Fix tool. Download it here
http://pcbutts1.com/downloads/tools/tools.htm


--
Stalking is a Crime
Stalking charges are serious and
almost every state now has a strict stalking law.




"James" <James@discussions.microsoft.com> wrote in message
news:F012036D-FCB9-4739-A13D-8172FC10623F@microsoft.com...
>I have a very stubborn problem here. I'm look for anyone else's help. At
> startup and error box comes up saying "windows explorer has encountered a
> problem and needs to close. We are sorry for the inconvenience." The
> startbar is also frozen so I have to use command lines.
>
> I have cleaned up my computer from malware and virus using DrWeb CureIt!,
> Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy,
> OneCare
> Scanner, avast scanner and Norton 2008. The error also occurs when trying
> to
> move a file in safe mode. I have checked and unchecked startup items to
> see
> if I could stop the error message but none of them worked. Clean booting
> didn't fix the problem. I have sent my HiJack this log to a technical
> support person and I have already fixed the items that he said. I have
> run
> sfc scannow and it found nothing. I also have run chkdsk and it also
> didn't
> fix anything. Every system restore point I try to use says it didn't
> change
> because there were no changes to make. I do not have the windows xp
> Installation CD since Best Buy installed it at purchase. I can get into
> recovery console though. Making a new user account doesn't work either.
> This isn't a result from downloading XP SP3. I got SP3 on May 6th and
> this
> problem started July 4th. I'm also up to date on everything from
> microsoft
> update to the definitions of my cleaning tools.
>
> If anyone can help me please post but please read everthing I have done
> already since the problem still exists.----Thanks

 

[James]

RE: Windows Explorer error at startup

Ok I'll try unistalling sp3 & sp2 then reinstalling sp3.
I know not to listen to Laura don't worry.

"Mir Mehdi" wrote:

> User32.dll is the core system file and i see the version on there is more
> different than the normal one(5.1.2600.3099), the infections might have
> damaged it(5.1.2600.5512).
> Uninstall SP3 from the recovery console and then re-install SP2. then try
> installing SP3.
> http://support.microsoft.com/kb/950249
> --
> Mir Sajjad Mehdi
> Microsoft XP Platform Support
>
>
> "James" wrote:
>
> > ModName: User32.dll
> > ModVer: 5.1.2600.5512
> >
> > Thanks Mir Mehdi for helping.
> >
> > "Mir Mehdi" wrote:
> >
> > > Did you get the modname and version.
> > > Click on the link which says "click here" in the error window which will
> > > help you in the root cause of the problem. Let us know the Modname: and
> > > Version:
> > > --
> > > Mir Sajjad Mehdi
> > > Microsoft XP Platform Support
> > >
> > >
> > > "James" wrote:
> > >
> > > > I have a very stubborn problem here. I'm look for anyone else's help. At
> > > > startup and error box comes up saying "windows explorer has encountered a
> > > > problem and needs to close. We are sorry for the inconvenience." The
> > > > startbar is also frozen so I have to use command lines.
> > > >
> > > > I have cleaned up my computer from malware and virus using DrWeb CureIt!,
> > > > Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy, OneCare
> > > > Scanner, avast scanner and Norton 2008. The error also occurs when trying to
> > > > move a file in safe mode. I have checked and unchecked startup items to see
> > > > if I could stop the error message but none of them worked. Clean booting
> > > > didn't fix the problem. I have sent my HiJack this log to a technical
> > > > support person and I have already fixed the items that he said. I have run
> > > > sfc scannow and it found nothing. I also have run chkdsk and it also didn't
> > > > fix anything. Every system restore point I try to use says it didn't change
> > > > because there were no changes to make. I do not have the windows xp
> > > > Installation CD since Best Buy installed it at purchase. I can get into
> > > > recovery console though. Making a new user account doesn't work either.
> > > > This isn't a result from downloading XP SP3. I got SP3 on May 6th and this
> > > > problem started July 4th. I'm also up to date on everything from microsoft
> > > > update to the definitions of my cleaning tools.
> > > >
> > > > If anyone can help me please post but please read everthing I have done
> > > > already since the problem still exists.----Thanks

 

[James]

RE: Windows Explorer error at startup

Don't you know that 5.1.2600.3099 is xp sp2. XP SP3 is 5.1.2600.5512.
I did reinstall sp3 and it didn't fix anything.

"Mir Mehdi" wrote:

> User32.dll is the core system file and i see the version on there is more
> different than the normal one(5.1.2600.3099), the infections might have
> damaged it(5.1.2600.5512).
> Uninstall SP3 from the recovery console and then re-install SP2. then try
> installing SP3.
> http://support.microsoft.com/kb/950249
> --
> Mir Sajjad Mehdi
> Microsoft XP Platform Support
>
>
> "James" wrote:
>
> > ModName: User32.dll
> > ModVer: 5.1.2600.5512
> >
> > Thanks Mir Mehdi for helping.
> >
> > "Mir Mehdi" wrote:
> >
> > > Did you get the modname and version.
> > > Click on the link which says "click here" in the error window which will
> > > help you in the root cause of the problem. Let us know the Modname: and
> > > Version:
> > > --
> > > Mir Sajjad Mehdi
> > > Microsoft XP Platform Support
> > >
> > >
> > > "James" wrote:
> > >
> > > > I have a very stubborn problem here. I'm look for anyone else's help. At
> > > > startup and error box comes up saying "windows explorer has encountered a
> > > > problem and needs to close. We are sorry for the inconvenience." The
> > > > startbar is also frozen so I have to use command lines.
> > > >
> > > > I have cleaned up my computer from malware and virus using DrWeb CureIt!,
> > > > Malwarebytes, CCleaner, SuperAntiSpyware, Spybot Search and Destroy, OneCare
> > > > Scanner, avast scanner and Norton 2008. The error also occurs when trying to
> > > > move a file in safe mode. I have checked and unchecked startup items to see
> > > > if I could stop the error message but none of them worked. Clean booting
> > > > didn't fix the problem. I have sent my HiJack this log to a technical
> > > > support person and I have already fixed the items that he said. I have run
> > > > sfc scannow and it found nothing. I also have run chkdsk and it also didn't
> > > > fix anything. Every system restore point I try to use says it didn't change
> > > > because there were no changes to make. I do not have the windows xp
> > > > Installation CD since Best Buy installed it at purchase. I can get into
> > > > recovery console though. Making a new user account doesn't work either.
> > > > This isn't a result from downloading XP SP3. I got SP3 on May 6th and this
> > > > problem started July 4th. I'm also up to date on everything from microsoft
> > > > update to the definitions of my cleaning tools.
> > > >
> > > > If anyone can help me please post but please read everthing I have done
> > > > already since the problem still exists.----Thanks