M
MowGreen [MVP]
Guest
For those experiencing a loss of internet connectivity after installing
KB951748 with Zone Alarm installed as the firewall, here's the fix by a
Zone Alarm moderator:
http://forum.zonelabs.org/zonelabs/board/message?board.id=cfg&message.id=52727
>> If the windows update changed the usual needed files for networking/internet, then the ZA will not see
>> the changes and continue to use the previously known files and ignore the newer files. Even though the
>> file names and locations are still the same from before, now the file size and checksums no longer
>> match.
>>
>> To solve this, just reset the ZA database and the ZA will be "fresh" as when it was first installed:
>>
>> # Boot your computer into the Safe Mode
>> # Navigate to the c:\windows\internet logs folder
>> # Delete the backup.rdb, iamdb.rdb, *.ldb and the tvDebug files in the folder
>> # Clean the Recycle Bin
>> # Reboot into the normal mode
>> # ZA will be just like new with no previous settings or data
>>
>>
>> Once this is finished, reboot back into the normal mode and in the new network found windows, set the
>> new network to Trusted.
>> Then do this to ensure the ZA is setup properly:
>>
>> Make sure your DNS and DHCP server IP's are in your Firewall's Trusted zone. Finding DNS and DCHP
>> servers, etc
>>
>> 1. Go to Run and type in command and hit 'ok', and in the command then type in ipconfig /all then
>> press the enter key. In the returned data list will be a line DNS and DHCP Servers with the IP address
>> (s) listed out to the side. Make sure there is a space between the ipconfig and the /all, and the font
>> is the same (no capitals).
>> 2. In ZA on your machine on the Firewall, open the Zones tab, click Add and then select IP Address.
>> Make sure the Zone is set to Trusted. Add the DNS IP(s) .
>> 3. Click OK and Apply. Then do the same for the DHCP server.
>> 4. The localhost (127.0.0.1) must be listed as Trusted.
>> 5. The Generic Host Process (svchost.exe) as seen in the Zone Alarm's Program's list must have server
>> rights for the Trusted Zone.
>> Plus it must have both Trusted and Internet Access.
>>
>> Oldsod.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
KB951748 with Zone Alarm installed as the firewall, here's the fix by a
Zone Alarm moderator:
http://forum.zonelabs.org/zonelabs/board/message?board.id=cfg&message.id=52727
>> If the windows update changed the usual needed files for networking/internet, then the ZA will not see
>> the changes and continue to use the previously known files and ignore the newer files. Even though the
>> file names and locations are still the same from before, now the file size and checksums no longer
>> match.
>>
>> To solve this, just reset the ZA database and the ZA will be "fresh" as when it was first installed:
>>
>> # Boot your computer into the Safe Mode
>> # Navigate to the c:\windows\internet logs folder
>> # Delete the backup.rdb, iamdb.rdb, *.ldb and the tvDebug files in the folder
>> # Clean the Recycle Bin
>> # Reboot into the normal mode
>> # ZA will be just like new with no previous settings or data
>>
>>
>> Once this is finished, reboot back into the normal mode and in the new network found windows, set the
>> new network to Trusted.
>> Then do this to ensure the ZA is setup properly:
>>
>> Make sure your DNS and DHCP server IP's are in your Firewall's Trusted zone. Finding DNS and DCHP
>> servers, etc
>>
>> 1. Go to Run and type in command and hit 'ok', and in the command then type in ipconfig /all then
>> press the enter key. In the returned data list will be a line DNS and DHCP Servers with the IP address
>> (s) listed out to the side. Make sure there is a space between the ipconfig and the /all, and the font
>> is the same (no capitals).
>> 2. In ZA on your machine on the Firewall, open the Zones tab, click Add and then select IP Address.
>> Make sure the Zone is set to Trusted. Add the DNS IP(s) .
>> 3. Click OK and Apply. Then do the same for the DHCP server.
>> 4. The localhost (127.0.0.1) must be listed as Trusted.
>> 5. The Generic Host Process (svchost.exe) as seen in the Zone Alarm's Program's list must have server
>> rights for the Trusted Zone.
>> Plus it must have both Trusted and Internet Access.
>>
>> Oldsod.
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============