K
Kathy
Guest
Hi, I've had my HP laptop now for about 6 months, having had no probs so
far until two days ago when using itunes - it shut down with what I
think is called a blue screen? I have uninstalled quick time,
re-installed it and the latest version of itunes as instructed by the
'help' advice. After this I managed to successfully use itunes for
about an hour or so, I was burning some discs off it and the same
error/shut down process occurred. It has happened now about 6 times and
the laptop does not always happily start up again. I've copied the
information windows gave me re- the error (I hope it's of some use):
Problem signature:
Problem event name: Blue screen
OS Version: 6.0.6000.2.0.0.768.3
Local ID: 2057
Additional info about the prob:
BC code: 50
BCP 1: 9DDC7BBD
BCP 2: 0000000
BCP 3: 924CE1C2
BCP 4: 0000000
OS Version: 6_0_6000
Service pack 0_0
Product 768_1
Files that help describe the problem:
C:\Windows\MiniDump\Mini070808-01.dmp
C:\Users\Kathy\Appdata\local\temp\WER30685-0.sysdata.xml
C:\Users\Kathy\Appdata\local\temp\WERA063.tmp.version.text
Any help offered is most appreciated!
Kathy
--
Kathy
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View this thread: http://forums.techarena.in/showthread.php?t=998661
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far until two days ago when using itunes - it shut down with what I
think is called a blue screen? I have uninstalled quick time,
re-installed it and the latest version of itunes as instructed by the
'help' advice. After this I managed to successfully use itunes for
about an hour or so, I was burning some discs off it and the same
error/shut down process occurred. It has happened now about 6 times and
the laptop does not always happily start up again. I've copied the
information windows gave me re- the error (I hope it's of some use):
Problem signature:
Problem event name: Blue screen
OS Version: 6.0.6000.2.0.0.768.3
Local ID: 2057
Additional info about the prob:
BC code: 50
BCP 1: 9DDC7BBD
BCP 2: 0000000
BCP 3: 924CE1C2
BCP 4: 0000000
OS Version: 6_0_6000
Service pack 0_0
Product 768_1
Files that help describe the problem:
C:\Windows\MiniDump\Mini070808-01.dmp
C:\Users\Kathy\Appdata\local\temp\WER30685-0.sysdata.xml
C:\Users\Kathy\Appdata\local\temp\WERA063.tmp.version.text
Any help offered is most appreciated!
Kathy
--
Kathy
------------------------------------------------------------------------
Kathy's Profile: http://forums.techarena.in/member.php?u=52821
View this thread: http://forums.techarena.in/showthread.php?t=998661
http://forums.techarena.in