Windows Vista Blue Screen unexpected shut down. Help! I'm clueless!

  • Thread starter Thread starter Kathy
  • Start date Start date
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Kathy

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Hi, I've had my HP laptop now for about 6 months, having had no probs so
far until two days ago when using itunes - it shut down with what I
think is called a blue screen? I have uninstalled quick time,
re-installed it and the latest version of itunes as instructed by the
'help' advice. After this I managed to successfully use itunes for
about an hour or so, I was burning some discs off it and the same
error/shut down process occurred. It has happened now about 6 times and
the laptop does not always happily start up again. I've copied the
information windows gave me re- the error (I hope it's of some use):

Problem signature:
Problem event name: Blue screen
OS Version: 6.0.6000.2.0.0.768.3
Local ID: 2057

Additional info about the prob:
BC code: 50
BCP 1: 9DDC7BBD
BCP 2: 0000000
BCP 3: 924CE1C2
BCP 4: 0000000
OS Version: 6_0_6000
Service pack 0_0
Product 768_1

Files that help describe the problem:
C:\Windows\MiniDump\Mini070808-01.dmp
C:\Users\Kathy\Appdata\local\temp\WER30685-0.sysdata.xml
C:\Users\Kathy\Appdata\local\temp\WERA063.tmp.version.text


Any help offered is most appreciated!

Kathy


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Kathy
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Re: Blue Screen unexpected shut down. Help! I'm clueless!


"Kathy" <Kathy.3cauzc@DoNotSpam.com> wrote in message
news:Kathy.3cauzc@DoNotSpam.com...
>
> Hi, I've had my HP laptop now for about 6 months, having had no probs so
> far until two days ago when using itunes - it shut down with what I
> think is called a blue screen? I have uninstalled quick time,
> re-installed it and the latest version of itunes as instructed by the
> 'help' advice. After this I managed to successfully use itunes for
> about an hour or so, I was burning some discs off it and the same
> error/shut down process occurred. It has happened now about 6 times and
> the laptop does not always happily start up again. I've copied the
> information windows gave me re- the error (I hope it's of some use):
>
> Problem signature:
> Problem event name: Blue screen
> OS Version: 6.0.6000.2.0.0.768.3
> Local ID: 2057
>
> Additional info about the prob:
> BC code: 50
> BCP 1: 9DDC7BBD
> BCP 2: 0000000
> BCP 3: 924CE1C2
> BCP 4: 0000000
> OS Version: 6_0_6000
> Service pack 0_0
> Product 768_1
>
> Files that help describe the problem:
> C:\Windows\MiniDump\Mini070808-01.dmp
> C:\Users\Kathy\Appdata\local\temp\WER30685-0.sysdata.xml
> C:\Users\Kathy\Appdata\local\temp\WERA063.tmp.version.text
>
>
> Any help offered is most appreciated!
>
> Kathy
>
>
> --
> Kathy
> ------------------------------------------------------------------------
> Kathy's Profile: http://forums.techarena.in/member.php?u=52821
> View this thread: http://forums.techarena.in/showthread.php?t=998661
>
> http://forums.techarena.in
>


Blue screens are 99% hardware related. I would say your CDR.

First, I would go the manufacturer's website and get the lates Vista
drivers. I would also check to make sure I have all the Vista updates and
the Itunes updates.

If still faulty, try uninstalling and reinstalling the hardware.

If still faulty, try another CD burning software and see if you still have
problems.
 
Re: Blue Screen unexpected shut down. Help! I'm clueless!

Chat with HP Support:
http://h50203.www5.hp.com/hpisweb/customer/HPInstantsupport.aspx?&cc=us&lang=en

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

"Kathy" <Kathy.3cauzc@DoNotSpam.com> wrote in message news:Kathy.3cauzc@DoNotSpam.com...

Hi, I've had my HP laptop now for about 6 months, having had no probs so
far until two days ago when using itunes - it shut down with what I
think is called a blue screen? I have uninstalled quick time,
re-installed it and the latest version of itunes as instructed by the
'help' advice. After this I managed to successfully use itunes for
about an hour or so, I was burning some discs off it and the same
error/shut down process occurred. It has happened now about 6 times and
the laptop does not always happily start up again. I've copied the
information windows gave me re- the error (I hope it's of some use):

Problem signature:
Problem event name: Blue screen
OS Version: 6.0.6000.2.0.0.768.3
Local ID: 2057

Additional info about the prob:
BC code: 50
BCP 1: 9DDC7BBD
BCP 2: 0000000
BCP 3: 924CE1C2
BCP 4: 0000000
OS Version: 6_0_6000
Service pack 0_0
Product 768_1

Files that help describe the problem:
C:\Windows\MiniDump\Mini070808-01.dmp
C:\Users\Kathy\Appdata\local\temp\WER30685-0.sysdata.xml
C:\Users\Kathy\Appdata\local\temp\WERA063.tmp.version.text


Any help offered is most appreciated!

Kathy


--
Kathy
------------------------------------------------------------------------
Kathy's Profile: http://forums.techarena.in/member.php?u=52821
View this thread: http://forums.techarena.in/showthread.php?t=998661

http://forums.techarena.in
 
Re: Blue Screen unexpected shut down. Help! I'm clueless!


hello every body today i had the same problem and i don't c any
solutions on the whole internet so wat i can do my laptop can work on
safe mode but when i log on in normal thel blue screen appeared again so
can any body give me an answer .

by the way i know the program that made this problem but in safe mode i
can't remove it help plz .


--
amer_6630
 
Re: Blue Screen unexpected shut down. Help! I'm clueless!

"amer_6630" <guest@unknown-email.com> wrote in message
news:de9355df5e6511093a75b3dc20f6811b@nntp-gateway.com...
>
> hello every body today i had the same problem and i don't c any
> solutions on the whole internet so wat i can do my laptop can work on
> safe mode but when i log on in normal thel blue screen appeared again so
> can any body give me an answer .
>
> by the way i know the program that made this problem but in safe mode i
> can't remove it help plz .
>
>
> --
> amer_6630



Why can't you remove it in safe mode? What is the message when you try? If
it is Access Denied or similar you need to remove it by running a command
window elevated as follows:

Type CMD in Start/Search but do not hit Enter. Right click on the cmd icon
at the top of the menu and choose Run As Administrator. Type APPWIZ.CPL and
hit Enter. Locate the program, highlight it, and click Uninstall at the top
of the window.
 
Re: Blue Screen unexpected shut down. Help! I'm clueless!


hi colin and thanx for ur fast respond and i appreciate that from u ,
but thanx i solved the problem by prressing F8 and chossing restore
point and it did fine with me and the crash issue now is solved thanx
again :-)


--
amer_6630
 
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