Re: FIX for ZoneAlarm & KB951748 issue released
Been out of town.
Ran Norton Removal tool, no difference.
Reinstalled Windows updates KB951748, 951978, 890830.
My connectivity issues are throughout the day.
I own Netgear MR814 Router, I believe it is 802.11g. I have already decided
it might be my router going bad since it is 3-4 years old, so I have
unhooked everything and am connected now directly to my cable. So far,
everything is staying connected OK, but has only been a few hours. I am
going to watch for the rest of the weekend. If it continues to work OK, I
am buying a new wireless router. Do you have any recommendations for a good
one? Thanks
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:u53wtES5IHA.2332@TK2MSFTNGP03.phx.gbl...
> I'm not giving you attitude, I just need you to answer my questions,
> Phyllis. If you'd like to get voluntary or paid assistance elsewhere,
> please so do.
>
>> ...I believe you should know that SP3 became available before July
>> 8, 2008
>
> SP3 was made available via Windows Update website on or about 07 May-08,
> and
> for a very bried period was being offered to *some* users who'd configured
> Automatic Updates (AU) to "Download but notify" and "Notify Only."
>
> SP3 was made available to all users, independent of their AU settings, at
> 17:00 UTC, 10 Jul-08.
>
>> NO, it is not only after standby that it occurs...
>
> Thank you for answering my specific question.
>
>> I cleaned my machine of all files/traces of Norton after I uninstalled
>> via
>> Add/Remove Programs, but will download/run the removal tool that you
>> provided.
>
> Let me know if running the removal tool helps at all. Norton applications
> are notorious for not uninstalling cleanly, Phyllis. The "remainders"
> left
> behind can have an untold number of affects on performance, including
> connectivity.
>
> Phyllis, what's the make & model of your wireless router? Do you own it
> or
> do you lease it from your ISP there in Conway?
>
> Also tell me if the connectivity issues only seem to occur at specific
> times of the day (e.g., only in the early evening; from 5 PM till
> bedtime).
> --
> ~PA Bear
>
>
> Phyllis wrote:
>> My response from my last post: ("Don't remember date of SP3 install, was
>> right after it became available and I got update notification from
>> Automatic
>> Updates.") I believe you should know that SP3 became available before
>> July
>> 8, 2008. I really appreciate all the help, but can do without the
>> "attitude." I know this problem has been overwhelming to deal with and
>> you
>> are probably tired of incompetent people owning computers but none the
>> less
>> we all have them now.
>>
>> NO, it is not only after standby that it occurs. Also answered in last
>> post. (Usually when I FIRST open Internet Explorer I get this box that
>> says
>> "no internet connection available, do you want to work offline or retry."
>> When I click retry it connects right up. My wireless connection doesn't
>> connect at startup and if I do manage to get it connected it drops during
>> standby.) Does this response not answer the question about having the
>> problem only after standby or hibernation? I have my computer set to
>> never
>> hibernate.
>>
>> Outlook Express also exhibits the same problem.
>>
>> I cleaned my machine of all files/traces of Norton after I uninstalled
>> via
>> Add/Remove Programs, but will download/run the removal tool that you
>> provided. I will also install the updates. Thank you very much for your
>> help.
>>
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:e3tHLOK5IHA.4908@TK2MSFTNGP04.phx.gbl...
>>> [Crossposting eliminated]
>>>
>>> Did you or did you not install WinXP SP3 on or after 08 July 2008?
>>>
>>> You explained your connection problems before. I need to know if you
>>> *only* have such problems after resuming the machine from Standby or
>>> Hibernate? If not, please say so.
>>>
>>> Do any of your other applications (e.g., Outlook Express) exhibit these
>>> connection problems or is it just IE7?
>>>
>>> =========================
>>>> ...I have also had Norton Internet Security during 2006 and 2007.
>>>
>>> 1. If anything named Norton or if LiveUpdate is listed in Add/Remove
>>> Programs, please uninstall it/them.
>>>
>>> 2. Now download/run this removal tool and reboot:
>>> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
>>>
>>> 3. Any improvement in the connectivity department?
>>> =========================
>>>
>>>> I did a system restore yesterday and told Automatic Updates to not show
>>>> me
>>>> KB951748 and KB951978 again.
>>>
>>> Please do NOT use System Restore to "undo" updates. Uninstall them via
>>> Add/Remove Programs instead.
>>>
>>> I would STRONGLY recommend that you get KB951748 and KB951978 installed
>>> again ASAP! You've proven that neither of them caused your problem, and
>>> KB951748 especially *is* a big deal! =>
>>> http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html
>>>
>>> And I can assure you that all responsible ISPs consider it a big deal,
>>> too, and are scrambling to make changes to protect against these
>>> vulnerabilities.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>>
>>> Phyllis wrote:
>>>> I am using microsoft.public.security in my Outlook Express to
>>>> view/reply.
>>>>
>>>> Problem started first part of the week after Windows Updates and AVG
>>>> update.
>>>>
>>>> Don't remember date of SP3 install, was right after it became available
>>>> and
>>>> I got update notification from Automatic Updates. Usually when I first
>>>> open
>>>> Internet Explorer I get this box that says "no internet connection
>>>> available, do you want to work offline or retry." When I click retry
>>>> it
>>>> connects right up. My wireless connection doesn't connect at startup
>>>> and
>>>> if
>>>> I do manage to get it connected it drops during standby.
>>>>
>>>> I use Windows Firewall, but have recently had Zone Alarms but didn't
>>>> like
>>>> some things about it and uninstalled via Add/Remove programs. I have
>>>> run
>>>> a
>>>> search and did not find any files associated with Zone Alarms on my
>>>> computer. I have also had Norton Internet Security during 2006 and
>>>> 2007.
>>>>
>>>> I did a system restore yesterday and told Automatic Updates to not show
>>>> me
>>>> KB951748 and KB951978 again. I did install the Malicious Software
>>>> Tool.
>>>> Problem remains. I am wondering if maybe my internet provider may have
>>>> been
>>>> messing with it trying to resolve this problem themselves. I believe
>>>> it
>>>> was
>>>> on Zone Alarms forum that I read where internet providers were having
>>>> to
>>>> make corrections to their servers too. Don't know if that is correct
>>>> or
>>>> not. I have read so much today, I can hardly remember my name at this
>>>> point. I have it all connected right now and has been working fine for
>>>> the
>>>> last couple of hours. Don't know what is going on.
>>>>
>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>>> news:%23bqaawG5IHA.1196@TK2MSFTNGP05.phx.gbl...
>>>>>> I have been experiencing problems with my internet
>>>>>> connection all week.
>>>>>
>>>>> "All week" meaning since you installed KB951748, KB951978, and the
>>>>> Malicious Software Removal Tool on or shortly after 08 July 2008?
>>>>>
>>>>> When did you install WinXP SP3? Was AVG running in the background
>>>>> when
>>>>> you installed SP3? Do you only experience such issues after resuming
>>>>> from
>>>>> Standby or Hibernation?
>>>>>
>>>>> You've told us that ZoneAlarm isn't installed. Is another third-party
>>>>> firewall installed or are you using the Windows Firewall?
>>>>>
>>>>> Has a Norton or McAfee application ever been installed on the machine?
>>>>>
>>>>> Lastly, if you uninstall "Security Update for Windows XP (KB951748)"
>>>>> via
>>>>> Add/Remove Programs & reboot, does the behavior persist?
>>>>>
>>>>> PS: Please tell me which newsgroup you're using to view and reply to
>>>>> this
>>>>> thread. I'd prefer that we discontinue the unnecessary crossposting.
>>>>>
>>>>> Phyllis wrote:
>>>>>> Microsoft Windows Updates this week were KB951748 (Security Update
>>>>>> for
>>>>>> XP),
>>>>>> KB951978 (Update for Windows XP), KB890830 (Windows Malicious
>>>>>> Software
>>>>>> Removal Tool). I have been experiencing problems with my internet
>>>>>> connection all week. Sometimes I can't get it to connect at all, or
>>>>>> a
>>>>>> window will come up and say "there is no internet connection
>>>>>> available,
>>>>>> do I
>>>>>> want to work offline or retry." If I click retry it will connect
>>>>>> right
>>>>>> up.
>>>>>> Then at other times it will connect to the cable connection with no
>>>>>> problem,
>>>>>> but then my wireless connection will not connect, it doesn't even
>>>>>> show
>>>>>> a
>>>>>> network available. After fooling with it (disable, re-enable,
>>>>>> repair)
>>>>>> it
>>>>>> will just finally connect up.
>>>>>>
>>>>>> I had already upgraded to AVG 8.0 several weeks ago. The update this
>>>>>> week
>>>>>> was just a part of daily updates, but required restart of my computer
>>>>>> which
>>>>>> it never did before. It says 8.0.138.
>>>>>>
>>>>>>> What other *Windows* updates did you install this week? Exactly
>>>>>>> what
>>>>>>> problems are you experiencing since installing the July 2008
>>>>>>> updates?
>>>>>>>
>>>>>>> Did you upgrade from AVG v7.5 to v8.0, and are you now running
>>>>>>> v8.1.135?
>>>>>>> --
>>>>>>> Phyllis wrote:
>>>>>>>> Sorry about posting in the wrong place, but I was mainly commenting
>>>>>>>> on
>>>>>>>> the
>>>>>>>> fact that there were others with what seemed like the same problem
>>>>>>>> that
>>>>>>>> did
>>>>>>>> not have ZA.
>>>>>>>>
>>>>>>>> XP SP3, IE 7, and my AVG did an update this week that required
>>>>>>>> restart
>>>>>>>> of
>>>>>>>> my
>>>>>>>> computer which has never happened before, so it is possible they
>>>>>>>> made
>>>>>>>> some
>>>>>>>> changes as well. Has anyone complained about that freebie screwing
>>>>>>>> things
>>>>>>>> up? Seems like everything I have on my computer has been wanting
>>>>>>>> to
>>>>>>>> update
>>>>>>>> today and I'm getting a little gun shy. Thanks
>>>>>>>>
>>>>>>>>> No, sorry. It's been a very long week...
>>>>>>>>>
>>>>>>>>> Then again, you did post in a thread about ZoneAlarm and KB951748
>>>>>>>>> instead
>>>>>>>>> of beginning your own thread.
>>>>>>>>>
>>>>>>>>> What's your Windows version (e.g., WinXP SP3) and IE version,
>>>>>>>>> Phyllis?
>>>>>>>>> What other updates did you install this week besides KB951748?
>>>>>>>>> --
>>>>>>>>> Phyllis wrote:
>>>>>>>>>> So this fix works even if you are not running Zone Alarms?
>>>>>>>>>>
>>>>>>>>>>> ZA's had the fix for several days now:
>>>>>>> <snip>
>