DNS problems

[ryan.libbert]

Hello,

I have a client machine that is currently suffering from DNS issues.

I can ping addresses internal to the domain as well as external in the
cloud by IP only. when I try to ping by hostname the request times
out.

The client is MS XP and the server is MS Server 2003.

-I can successfully ping the DNS servers by IP from the client.
-I cansuccessfully ping the client by hostname from another laptop on
domain.
-I have tried to manually put in the DNS Servers vice having the client
search for automatically, does not work.
-flush DNS, does not work
-register DNS, does not work.

The client can surf webpages but cannot check Outlook which I beleive
may be due to the fact he cannot see the exchange server by name.

Can anyone offer suggestions on what other steps I can take to resolve
this?


--
ryan.libbert

 

[Mir Mehdi]

RE: DNS problems

This problem occurs when the windows update had installed the update KB951748.
And what security software are you using on the computer, Because that
update has some DNS issues with the Zone Alarm Software.

If you have ZA - Set ZoneAlarm to Medium security setting or remove ZoneAlarm.
This article might be helpful for you - http://support.microsoft.com/kb/953230
--
Mir Sajjad Mehdi
Microsoft XP Platform Support


"ryan.libbert" wrote:

>
> Hello,
>
> I have a client machine that is currently suffering from DNS issues.
>
> I can ping addresses internal to the domain as well as external in the
> cloud by IP only. when I try to ping by hostname the request times
> out.
>
> The client is MS XP and the server is MS Server 2003.
>
> -I can successfully ping the DNS servers by IP from the client.
> -I cansuccessfully ping the client by hostname from another laptop on
> domain.
> -I have tried to manually put in the DNS Servers vice having the client
> search for automatically, does not work.
> -flush DNS, does not work
> -register DNS, does not work.
>
> The client can surf webpages but cannot check Outlook which I beleive
> may be due to the fact he cannot see the exchange server by name.
>
> Can anyone offer suggestions on what other steps I can take to resolve
> this?
>
>
> --
> ryan.libbert
>

 

[GlowingBlueMist]

Re: DNS problems

"ryan.libbert" <ryan.libbert@gmail.com> wrote in message
news:ryan.libbert.3cjkvd@no-mx.tabletquestions.com...
>
> Hello,
>
> I have a client machine that is currently suffering from DNS issues.
>
> I can ping addresses internal to the domain as well as external in the
> cloud by IP only. when I try to ping by hostname the request times
> out.
>
> The client is MS XP and the server is MS Server 2003.
>
> -I can successfully ping the DNS servers by IP from the client.
> -I cansuccessfully ping the client by hostname from another laptop on
> domain.
> -I have tried to manually put in the DNS Servers vice having the client
> search for automatically, does not work.
> -flush DNS, does not work
> -register DNS, does not work.
>
> The client can surf webpages but cannot check Outlook which I beleive
> may be due to the fact he cannot see the exchange server by name.
>
> Can anyone offer suggestions on what other steps I can take to resolve
> this?
>
>
> --
> ryan.libbert
I don't know what is causing the actual problem you are experiencing but you
might want to give the DNS program Treewalk a try. It's freeware and does
clear up many DNS related problems.

It can be located at http://ntcanuck.com/

 

[GlowingBlueMist]

Re: DNS problems


"GlowingBlueMist" <nobody@invalid.com> wrote in message
news:g5g7rl$fko$1@aioe.org...
> "ryan.libbert" <ryan.libbert@gmail.com> wrote in message
> news:ryan.libbert.3cjkvd@no-mx.tabletquestions.com...
>>
>> Hello,
>>
>> I have a client machine that is currently suffering from DNS issues.
>>
>> I can ping addresses internal to the domain as well as external in the
>> cloud by IP only. when I try to ping by hostname the request times
>> out.
>>
>> The client is MS XP and the server is MS Server 2003.
>>
>> -I can successfully ping the DNS servers by IP from the client.
>> -I cansuccessfully ping the client by hostname from another laptop on
>> domain.
>> -I have tried to manually put in the DNS Servers vice having the client
>> search for automatically, does not work.
>> -flush DNS, does not work
>> -register DNS, does not work.
>>
>> The client can surf webpages but cannot check Outlook which I beleive
>> may be due to the fact he cannot see the exchange server by name.
>>
>> Can anyone offer suggestions on what other steps I can take to resolve
>> this?
>>
>>
>> --
>> ryan.libbert
> I don't know what is causing the actual problem you are experiencing but
> you might want to give the DNS program Treewalk a try. It's freeware and
> does clear up many DNS related problems.
>
> It can be located at http://ntcanuck.com/
>
Another thought... If the client is using the Zone Alarm firewall one of
Microsoft's latest updates causes the program to refuse access to the
internet at normal settings. Zone Alarm reportedly has an update on their
web site to fix the problem.

 

[ryan.libbert]

Re: DNS problems


Zone Alarm firewall is not being used on the client or anywhere in the
domain.

Any other ideas?


--
ryan.libbert

 

[Mir Mehdi]

RE: DNS problems

Did you check whether the update KB951748 is installed on the XP CLient.
If it does then uninstall it from add/remove program.
--
Mir Sajjad Mehdi
Microsoft XP Platform Support


"Mir Mehdi" wrote:

> This problem occurs when the windows update had installed the update KB951748.
> And what security software are you using on the computer, Because that
> update has some DNS issues with the Zone Alarm Software.
>
> If you have ZA - Set ZoneAlarm to Medium security setting or remove ZoneAlarm.
> This article might be helpful for you - http://support.microsoft.com/kb/953230
> --
> Mir Sajjad Mehdi
> Microsoft XP Platform Support
>
>
> "ryan.libbert" wrote:
>
> >
> > Hello,
> >
> > I have a client machine that is currently suffering from DNS issues.
> >
> > I can ping addresses internal to the domain as well as external in the
> > cloud by IP only. when I try to ping by hostname the request times
> > out.
> >
> > The client is MS XP and the server is MS Server 2003.
> >
> > -I can successfully ping the DNS servers by IP from the client.
> > -I cansuccessfully ping the client by hostname from another laptop on
> > domain.
> > -I have tried to manually put in the DNS Servers vice having the client
> > search for automatically, does not work.
> > -flush DNS, does not work
> > -register DNS, does not work.
> >
> > The client can surf webpages but cannot check Outlook which I beleive
> > may be due to the fact he cannot see the exchange server by name.
> >
> > Can anyone offer suggestions on what other steps I can take to resolve
> > this?
> >
> >
> > --
> > ryan.libbert
> >

 

[Elmo]

Re: DNS problems

ryan.libbert wrote:
> Zone Alarm firewall is not being used on the client or anywhere in the
> domain.
>
> Any other ideas?

More ideas:

Click Start, Run, type:

netsh winsock reset

Press Enter key

Restart the system

You can also try this software download from a working machine:

LSP-Fix
http://www.cexx.org/lspfix.htm

--
Joe =o)

 

[Patty]

Re: DNS problems

On Mon, 14 Jul 2008 08:44:01 -0700, Mir Mehdi wrote:

> This problem occurs when the windows update had installed the update KB951748.
> And what security software are you using on the computer, Because that
> update has some DNS issues with the Zone Alarm Software.
>
> If you have ZA - Set ZoneAlarm to Medium security setting or remove ZoneAlarm.
> This article might be helpful for you - http://support.microsoft.com/kb/953230

There is now an update to ZA which resolves this problem, v 7.0.483.000.

Patty