Connecting to TS Server

  • Thread starter Thread starter Dave
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Dave

Guest
the problem i am having is reconnecting to the TS immediately after
disconnection, or/and trying to connect two times from a remote location.

a little more detail on the setup. this is a multi site setup. servers and
users at the main site and users at remote sites. 3 remote sites 1 with a vpn
tunnel 2 with no vpn tunnel. all users have thin client machines (no pc's).
all users can connect and use the app on the TS, works great, but - when a
user at a remote site logs out and then immediately tries to reconnect they
cannot and receive a network time out error. after about 5 min. they are able
to reconnect.
one remote site with vpn tunnel has 2 thin clients, they do not have
problems connecting both thin clients to TS. one remote site has no vpn and
they are unable to connect 2 thin clients. one remote site no vpn 1 thin
client no problem connecting. The only problem is reconnecting or connecting
2 thin clients from no vpn site
i use rpd to both servers for admin and also have the same problem
reconnecting to both servers.

Thank you in advance.
Dave
 
Re: Connecting to TS Server

Why are they disconnecting and then immediately reconnecting? What are they
trying to do exactly? that's not typcial behaviour even for users. Are you
sure they are disconnecting? during this time is the session in a
disconnect state or active state? Any errors in the logs on the server?

Jeff Pitsch
Microsoft MVP - Terminal Services


"Dave" <Dave@discussions.microsoft.com> wrote in message
news:740C5EC5-BC97-44A1-98D0-F0A3A1FC73DA@microsoft.com...
> the problem i am having is reconnecting to the TS immediately after
> disconnection, or/and trying to connect two times from a remote location.
>
> a little more detail on the setup. this is a multi site setup. servers and
> users at the main site and users at remote sites. 3 remote sites 1 with a
> vpn
> tunnel 2 with no vpn tunnel. all users have thin client machines (no
> pc's).
> all users can connect and use the app on the TS, works great, but - when a
> user at a remote site logs out and then immediately tries to reconnect
> they
> cannot and receive a network time out error. after about 5 min. they are
> able
> to reconnect.
> one remote site with vpn tunnel has 2 thin clients, they do not have
> problems connecting both thin clients to TS. one remote site has no vpn
> and
> they are unable to connect 2 thin clients. one remote site no vpn 1 thin
> client no problem connecting. The only problem is reconnecting or
> connecting
> 2 thin clients from no vpn site
> i use rpd to both servers for admin and also have the same problem
> reconnecting to both servers.
>
> Thank you in advance.
> Dave
>
 
Re: Connecting to TS Server

you are correct this is not normal of users. but say i need to change access
to a folder or change a group police, then they need to log off and
reconnect. the issue is not why we need to do this but more the fact that we
cannot do this for what ever reason we have. as for the sessions they are
logging off not disconnecting so the sessions are ended.

hope this helps
dave


"Jeff Pitsch" wrote:

> Why are they disconnecting and then immediately reconnecting? What are they
> trying to do exactly? that's not typcial behaviour even for users. Are you
> sure they are disconnecting? during this time is the session in a
> disconnect state or active state? Any errors in the logs on the server?
>
> Jeff Pitsch
> Microsoft MVP - Terminal Services
>
>
> "Dave" <Dave@discussions.microsoft.com> wrote in message
> news:740C5EC5-BC97-44A1-98D0-F0A3A1FC73DA@microsoft.com...
> > the problem i am having is reconnecting to the TS immediately after
> > disconnection, or/and trying to connect two times from a remote location.
> >
> > a little more detail on the setup. this is a multi site setup. servers and
> > users at the main site and users at remote sites. 3 remote sites 1 with a
> > vpn
> > tunnel 2 with no vpn tunnel. all users have thin client machines (no
> > pc's).
> > all users can connect and use the app on the TS, works great, but - when a
> > user at a remote site logs out and then immediately tries to reconnect
> > they
> > cannot and receive a network time out error. after about 5 min. they are
> > able
> > to reconnect.
> > one remote site with vpn tunnel has 2 thin clients, they do not have
> > problems connecting both thin clients to TS. one remote site has no vpn
> > and
> > they are unable to connect 2 thin clients. one remote site no vpn 1 thin
> > client no problem connecting. The only problem is reconnecting or
> > connecting
> > 2 thin clients from no vpn site
> > i use rpd to both servers for admin and also have the same problem
> > reconnecting to both servers.
> >
> > Thank you in advance.
> > Dave
> >
>
>
>
 
Re: Connecting to TS Server

First, you didn't answer the other questions. Again, what state is the
session in on the server and are there any errors in the logs? Also, have
you tried disabling any anti-virus or firewalls on the servers? Are the
users able to telnet to 3389 during this time? Ping the servers?

Second, you have absolutely confirmed that the logoff process is complete
before the users try to connect back in? You've checkd the consoles? Just
because the user see's nothing on their end doesn't mean the session is
logged off yet. It simply means the window was closed on the end point.

Jeff Pitsch
Microsoft MVP - Terminal Services


"Dave" <Dave@discussions.microsoft.com> wrote in message
news:44D824DA-9857-4B6F-976F-6F4D2F84D790@microsoft.com...
> you are correct this is not normal of users. but say i need to change
> access
> to a folder or change a group police, then they need to log off and
> reconnect. the issue is not why we need to do this but more the fact that
> we
> cannot do this for what ever reason we have. as for the sessions they are
> logging off not disconnecting so the sessions are ended.
>
> hope this helps
> dave
>
>
> "Jeff Pitsch" wrote:
>
>> Why are they disconnecting and then immediately reconnecting? What are
>> they
>> trying to do exactly? that's not typcial behaviour even for users. Are
>> you
>> sure they are disconnecting? during this time is the session in a
>> disconnect state or active state? Any errors in the logs on the server?
>>
>> Jeff Pitsch
>> Microsoft MVP - Terminal Services
>>
>>
>> "Dave" <Dave@discussions.microsoft.com> wrote in message
>> news:740C5EC5-BC97-44A1-98D0-F0A3A1FC73DA@microsoft.com...
>> > the problem i am having is reconnecting to the TS immediately after
>> > disconnection, or/and trying to connect two times from a remote
>> > location.
>> >
>> > a little more detail on the setup. this is a multi site setup. servers
>> > and
>> > users at the main site and users at remote sites. 3 remote sites 1 with
>> > a
>> > vpn
>> > tunnel 2 with no vpn tunnel. all users have thin client machines (no
>> > pc's).
>> > all users can connect and use the app on the TS, works great, but -
>> > when a
>> > user at a remote site logs out and then immediately tries to reconnect
>> > they
>> > cannot and receive a network time out error. after about 5 min. they
>> > are
>> > able
>> > to reconnect.
>> > one remote site with vpn tunnel has 2 thin clients, they do not have
>> > problems connecting both thin clients to TS. one remote site has no vpn
>> > and
>> > they are unable to connect 2 thin clients. one remote site no vpn 1
>> > thin
>> > client no problem connecting. The only problem is reconnecting or
>> > connecting
>> > 2 thin clients from no vpn site
>> > i use rpd to both servers for admin and also have the same problem
>> > reconnecting to both servers.
>> >
>> > Thank you in advance.
>> > Dave
>> >
>>
>>
>>
 
Re: Connecting to TS Server

the session is ended on the server and there are no errors in the logs.
have not tried to disable anti-virus or the ISA firewall. this is really not
an option with this customer as they work 24/7/365. we are unable to ping the
servers because of router configuration. we cannot telnet to port 3389 but
this maybe because of ISA?.

we have a similar setup with another customer. this customer has a w2k3
server and a w2k3 TS server. they are not running ISA and have 5 sites
connected via VPN routers. they are able to logoff and then logon immediately
with not problems. so I’m wondering if the problem is with the TS server or
maybe with the ISA server or maybe ???? I just don’t know where the problem
is.

Dave


"Jeff Pitsch" wrote:

> First, you didn't answer the other questions. Again, what state is the
> session in on the server and are there any errors in the logs? Also, have
> you tried disabling any anti-virus or firewalls on the servers? Are the
> users able to telnet to 3389 during this time? Ping the servers?
>
> Second, you have absolutely confirmed that the logoff process is complete
> before the users try to connect back in? You've checkd the consoles? Just
> because the user see's nothing on their end doesn't mean the session is
> logged off yet. It simply means the window was closed on the end point.
>
> Jeff Pitsch
> Microsoft MVP - Terminal Services
>
>
> "Dave" <Dave@discussions.microsoft.com> wrote in message
> news:44D824DA-9857-4B6F-976F-6F4D2F84D790@microsoft.com...
> > you are correct this is not normal of users. but say i need to change
> > access
> > to a folder or change a group police, then they need to log off and
> > reconnect. the issue is not why we need to do this but more the fact that
> > we
> > cannot do this for what ever reason we have. as for the sessions they are
> > logging off not disconnecting so the sessions are ended.
> >
> > hope this helps
> > dave
> >
> >
> > "Jeff Pitsch" wrote:
> >
> >> Why are they disconnecting and then immediately reconnecting? What are
> >> they
> >> trying to do exactly? that's not typcial behaviour even for users. Are
> >> you
> >> sure they are disconnecting? during this time is the session in a
> >> disconnect state or active state? Any errors in the logs on the server?
> >>
> >> Jeff Pitsch
> >> Microsoft MVP - Terminal Services
> >>
> >>
> >> "Dave" <Dave@discussions.microsoft.com> wrote in message
> >> news:740C5EC5-BC97-44A1-98D0-F0A3A1FC73DA@microsoft.com...
> >> > the problem i am having is reconnecting to the TS immediately after
> >> > disconnection, or/and trying to connect two times from a remote
> >> > location.
> >> >
> >> > a little more detail on the setup. this is a multi site setup. servers
> >> > and
> >> > users at the main site and users at remote sites. 3 remote sites 1 with
> >> > a
> >> > vpn
> >> > tunnel 2 with no vpn tunnel. all users have thin client machines (no
> >> > pc's).
> >> > all users can connect and use the app on the TS, works great, but -
> >> > when a
> >> > user at a remote site logs out and then immediately tries to reconnect
> >> > they
> >> > cannot and receive a network time out error. after about 5 min. they
> >> > are
> >> > able
> >> > to reconnect.
> >> > one remote site with vpn tunnel has 2 thin clients, they do not have
> >> > problems connecting both thin clients to TS. one remote site has no vpn
> >> > and
> >> > they are unable to connect 2 thin clients. one remote site no vpn 1
> >> > thin
> >> > client no problem connecting. The only problem is reconnecting or
> >> > connecting
> >> > 2 thin clients from no vpn site
> >> > i use rpd to both servers for admin and also have the same problem
> >> > reconnecting to both servers.
> >> >
> >> > Thank you in advance.
> >> > Dave
> >> >
> >>
> >>
> >>
>
>
>
 
Re: Connecting to TS Server

it seem that we are not able to reconnect any same service connection
immdeiately after disconnection. i reconfigured the isa server rules to allow
telnet connections to the TS server. i was able to connect to the server but
once i disconnected the telnet session i was unable to reconnect.

Dave



"Dave" wrote:

> the session is ended on the server and there are no errors in the logs.
> have not tried to disable anti-virus or the ISA firewall. this is really not
> an option with this customer as they work 24/7/365. we are unable to ping the
> servers because of router configuration. we cannot telnet to port 3389 but
> this maybe because of ISA?.
>
> we have a similar setup with another customer. this customer has a w2k3
> server and a w2k3 TS server. they are not running ISA and have 5 sites
> connected via VPN routers. they are able to logoff and then logon immediately
> with not problems. so I’m wondering if the problem is with the TS server or
> maybe with the ISA server or maybe ???? I just don’t know where the problem
> is.
>
> Dave
>
>
> "Jeff Pitsch" wrote:
>
> > First, you didn't answer the other questions. Again, what state is the
> > session in on the server and are there any errors in the logs? Also, have
> > you tried disabling any anti-virus or firewalls on the servers? Are the
> > users able to telnet to 3389 during this time? Ping the servers?
> >
> > Second, you have absolutely confirmed that the logoff process is complete
> > before the users try to connect back in? You've checkd the consoles? Just
> > because the user see's nothing on their end doesn't mean the session is
> > logged off yet. It simply means the window was closed on the end point.
> >
> > Jeff Pitsch
> > Microsoft MVP - Terminal Services
> >
> >
> > "Dave" <Dave@discussions.microsoft.com> wrote in message
> > news:44D824DA-9857-4B6F-976F-6F4D2F84D790@microsoft.com...
> > > you are correct this is not normal of users. but say i need to change
> > > access
> > > to a folder or change a group police, then they need to log off and
> > > reconnect. the issue is not why we need to do this but more the fact that
> > > we
> > > cannot do this for what ever reason we have. as for the sessions they are
> > > logging off not disconnecting so the sessions are ended.
> > >
> > > hope this helps
> > > dave
> > >
> > >
> > > "Jeff Pitsch" wrote:
> > >
> > >> Why are they disconnecting and then immediately reconnecting? What are
> > >> they
> > >> trying to do exactly? that's not typcial behaviour even for users. Are
> > >> you
> > >> sure they are disconnecting? during this time is the session in a
> > >> disconnect state or active state? Any errors in the logs on the server?
> > >>
> > >> Jeff Pitsch
> > >> Microsoft MVP - Terminal Services
> > >>
> > >>
> > >> "Dave" <Dave@discussions.microsoft.com> wrote in message
> > >> news:740C5EC5-BC97-44A1-98D0-F0A3A1FC73DA@microsoft.com...
> > >> > the problem i am having is reconnecting to the TS immediately after
> > >> > disconnection, or/and trying to connect two times from a remote
> > >> > location.
> > >> >
> > >> > a little more detail on the setup. this is a multi site setup. servers
> > >> > and
> > >> > users at the main site and users at remote sites. 3 remote sites 1 with
> > >> > a
> > >> > vpn
> > >> > tunnel 2 with no vpn tunnel. all users have thin client machines (no
> > >> > pc's).
> > >> > all users can connect and use the app on the TS, works great, but -
> > >> > when a
> > >> > user at a remote site logs out and then immediately tries to reconnect
> > >> > they
> > >> > cannot and receive a network time out error. after about 5 min. they
> > >> > are
> > >> > able
> > >> > to reconnect.
> > >> > one remote site with vpn tunnel has 2 thin clients, they do not have
> > >> > problems connecting both thin clients to TS. one remote site has no vpn
> > >> > and
> > >> > they are unable to connect 2 thin clients. one remote site no vpn 1
> > >> > thin
> > >> > client no problem connecting. The only problem is reconnecting or
> > >> > connecting
> > >> > 2 thin clients from no vpn site
> > >> > i use rpd to both servers for admin and also have the same problem
> > >> > reconnecting to both servers.
> > >> >
> > >> > Thank you in advance.
> > >> > Dave
> > >> >
> > >>
> > >>
> > >>
> >
> >
> >
 
Re: Connecting to TS Server

IMHO, it really sounds like an ISA configuration issue. Especially after
what you described with your other customer. Unfortuantely I know enough
about ISA to be dangerous but not enough to be able to help. I would post
this in the ISA forums as well as I believe they will be able to help you
better than us here.

Jeff Pitsch
Microsoft MVP - Terminal Services


"Dave" <Dave@discussions.microsoft.com> wrote in message
news:DD507AF1-4AA5-4EBF-BE69-DA8945C5E7F7@microsoft.com...
> it seem that we are not able to reconnect any same service connection
> immdeiately after disconnection. i reconfigured the isa server rules to
> allow
> telnet connections to the TS server. i was able to connect to the server
> but
> once i disconnected the telnet session i was unable to reconnect.
>
> Dave
>
>
>
> "Dave" wrote:
>
>> the session is ended on the server and there are no errors in the logs.
>> have not tried to disable anti-virus or the ISA firewall. this is really
>> not
>> an option with this customer as they work 24/7/365. we are unable to ping
>> the
>> servers because of router configuration. we cannot telnet to port 3389
>> but
>> this maybe because of ISA?.
>>
>> we have a similar setup with another customer. this customer has a w2k3
>> server and a w2k3 TS server. they are not running ISA and have 5 sites
>> connected via VPN routers. they are able to logoff and then logon
>> immediately
>> with not problems. so I'm wondering if the problem is with the TS server
>> or
>> maybe with the ISA server or maybe ???? I just don't know where the
>> problem
>> is.
>>
>> Dave
>>
>>
>> "Jeff Pitsch" wrote:
>>
>> > First, you didn't answer the other questions. Again, what state is the
>> > session in on the server and are there any errors in the logs? Also,
>> > have
>> > you tried disabling any anti-virus or firewalls on the servers? Are
>> > the
>> > users able to telnet to 3389 during this time? Ping the servers?
>> >
>> > Second, you have absolutely confirmed that the logoff process is
>> > complete
>> > before the users try to connect back in? You've checkd the consoles?
>> > Just
>> > because the user see's nothing on their end doesn't mean the session is
>> > logged off yet. It simply means the window was closed on the end
>> > point.
>> >
>> > Jeff Pitsch
>> > Microsoft MVP - Terminal Services
>> >
>> >
>> > "Dave" <Dave@discussions.microsoft.com> wrote in message
>> > news:44D824DA-9857-4B6F-976F-6F4D2F84D790@microsoft.com...
>> > > you are correct this is not normal of users. but say i need to change
>> > > access
>> > > to a folder or change a group police, then they need to log off and
>> > > reconnect. the issue is not why we need to do this but more the fact
>> > > that
>> > > we
>> > > cannot do this for what ever reason we have. as for the sessions they
>> > > are
>> > > logging off not disconnecting so the sessions are ended.
>> > >
>> > > hope this helps
>> > > dave
>> > >
>> > >
>> > > "Jeff Pitsch" wrote:
>> > >
>> > >> Why are they disconnecting and then immediately reconnecting? What
>> > >> are
>> > >> they
>> > >> trying to do exactly? that's not typcial behaviour even for users.
>> > >> Are
>> > >> you
>> > >> sure they are disconnecting? during this time is the session in a
>> > >> disconnect state or active state? Any errors in the logs on the
>> > >> server?
>> > >>
>> > >> Jeff Pitsch
>> > >> Microsoft MVP - Terminal Services
>> > >>
>> > >>
>> > >> "Dave" <Dave@discussions.microsoft.com> wrote in message
>> > >> news:740C5EC5-BC97-44A1-98D0-F0A3A1FC73DA@microsoft.com...
>> > >> > the problem i am having is reconnecting to the TS immediately
>> > >> > after
>> > >> > disconnection, or/and trying to connect two times from a remote
>> > >> > location.
>> > >> >
>> > >> > a little more detail on the setup. this is a multi site setup.
>> > >> > servers
>> > >> > and
>> > >> > users at the main site and users at remote sites. 3 remote sites 1
>> > >> > with
>> > >> > a
>> > >> > vpn
>> > >> > tunnel 2 with no vpn tunnel. all users have thin client machines
>> > >> > (no
>> > >> > pc's).
>> > >> > all users can connect and use the app on the TS, works great,
>> > >> > but -
>> > >> > when a
>> > >> > user at a remote site logs out and then immediately tries to
>> > >> > reconnect
>> > >> > they
>> > >> > cannot and receive a network time out error. after about 5 min.
>> > >> > they
>> > >> > are
>> > >> > able
>> > >> > to reconnect.
>> > >> > one remote site with vpn tunnel has 2 thin clients, they do not
>> > >> > have
>> > >> > problems connecting both thin clients to TS. one remote site has
>> > >> > no vpn
>> > >> > and
>> > >> > they are unable to connect 2 thin clients. one remote site no vpn
>> > >> > 1
>> > >> > thin
>> > >> > client no problem connecting. The only problem is reconnecting or
>> > >> > connecting
>> > >> > 2 thin clients from no vpn site
>> > >> > i use rpd to both servers for admin and also have the same problem
>> > >> > reconnecting to both servers.
>> > >> >
>> > >> > Thank you in advance.
>> > >> > Dave
>> > >> >
>> > >>
>> > >>
>> > >>
>> >
>> >
>> >
 
Re: Connecting to TS Server

after more trouble shooting, we discovered that we had an external router
issue. we replaced the router at the main office and all our problems have
gone away.
we are now able to log off and log on as often and as quickly as we need too.

thank you for all your help


"Jeff Pitsch" wrote:

> IMHO, it really sounds like an ISA configuration issue. Especially after
> what you described with your other customer. Unfortuantely I know enough
> about ISA to be dangerous but not enough to be able to help. I would post
> this in the ISA forums as well as I believe they will be able to help you
> better than us here.
>
> Jeff Pitsch
> Microsoft MVP - Terminal Services
>
>
> "Dave" <Dave@discussions.microsoft.com> wrote in message
> news:DD507AF1-4AA5-4EBF-BE69-DA8945C5E7F7@microsoft.com...
> > it seem that we are not able to reconnect any same service connection
> > immdeiately after disconnection. i reconfigured the isa server rules to
> > allow
> > telnet connections to the TS server. i was able to connect to the server
> > but
> > once i disconnected the telnet session i was unable to reconnect.
> >
> > Dave
> >
> >
> >
> > "Dave" wrote:
> >
> >> the session is ended on the server and there are no errors in the logs.
> >> have not tried to disable anti-virus or the ISA firewall. this is really
> >> not
> >> an option with this customer as they work 24/7/365. we are unable to ping
> >> the
> >> servers because of router configuration. we cannot telnet to port 3389
> >> but
> >> this maybe because of ISA?.
> >>
> >> we have a similar setup with another customer. this customer has a w2k3
> >> server and a w2k3 TS server. they are not running ISA and have 5 sites
> >> connected via VPN routers. they are able to logoff and then logon
> >> immediately
> >> with not problems. so I'm wondering if the problem is with the TS server
> >> or
> >> maybe with the ISA server or maybe ???? I just don't know where the
> >> problem
> >> is.
> >>
> >> Dave
> >>
> >>
> >> "Jeff Pitsch" wrote:
> >>
> >> > First, you didn't answer the other questions. Again, what state is the
> >> > session in on the server and are there any errors in the logs? Also,
> >> > have
> >> > you tried disabling any anti-virus or firewalls on the servers? Are
> >> > the
> >> > users able to telnet to 3389 during this time? Ping the servers?
> >> >
> >> > Second, you have absolutely confirmed that the logoff process is
> >> > complete
> >> > before the users try to connect back in? You've checkd the consoles?
> >> > Just
> >> > because the user see's nothing on their end doesn't mean the session is
> >> > logged off yet. It simply means the window was closed on the end
> >> > point.
> >> >
> >> > Jeff Pitsch
> >> > Microsoft MVP - Terminal Services
> >> >
> >> >
> >> > "Dave" <Dave@discussions.microsoft.com> wrote in message
> >> > news:44D824DA-9857-4B6F-976F-6F4D2F84D790@microsoft.com...
> >> > > you are correct this is not normal of users. but say i need to change
> >> > > access
> >> > > to a folder or change a group police, then they need to log off and
> >> > > reconnect. the issue is not why we need to do this but more the fact
> >> > > that
> >> > > we
> >> > > cannot do this for what ever reason we have. as for the sessions they
> >> > > are
> >> > > logging off not disconnecting so the sessions are ended.
> >> > >
> >> > > hope this helps
> >> > > dave
> >> > >
> >> > >
> >> > > "Jeff Pitsch" wrote:
> >> > >
> >> > >> Why are they disconnecting and then immediately reconnecting? What
> >> > >> are
> >> > >> they
> >> > >> trying to do exactly? that's not typcial behaviour even for users.
> >> > >> Are
> >> > >> you
> >> > >> sure they are disconnecting? during this time is the session in a
> >> > >> disconnect state or active state? Any errors in the logs on the
> >> > >> server?
> >> > >>
> >> > >> Jeff Pitsch
> >> > >> Microsoft MVP - Terminal Services
> >> > >>
> >> > >>
> >> > >> "Dave" <Dave@discussions.microsoft.com> wrote in message
> >> > >> news:740C5EC5-BC97-44A1-98D0-F0A3A1FC73DA@microsoft.com...
> >> > >> > the problem i am having is reconnecting to the TS immediately
> >> > >> > after
> >> > >> > disconnection, or/and trying to connect two times from a remote
> >> > >> > location.
> >> > >> >
> >> > >> > a little more detail on the setup. this is a multi site setup.
> >> > >> > servers
> >> > >> > and
> >> > >> > users at the main site and users at remote sites. 3 remote sites 1
> >> > >> > with
> >> > >> > a
> >> > >> > vpn
> >> > >> > tunnel 2 with no vpn tunnel. all users have thin client machines
> >> > >> > (no
> >> > >> > pc's).
> >> > >> > all users can connect and use the app on the TS, works great,
> >> > >> > but -
> >> > >> > when a
> >> > >> > user at a remote site logs out and then immediately tries to
> >> > >> > reconnect
> >> > >> > they
> >> > >> > cannot and receive a network time out error. after about 5 min.
> >> > >> > they
> >> > >> > are
> >> > >> > able
> >> > >> > to reconnect.
> >> > >> > one remote site with vpn tunnel has 2 thin clients, they do not
> >> > >> > have
> >> > >> > problems connecting both thin clients to TS. one remote site has
> >> > >> > no vpn
> >> > >> > and
> >> > >> > they are unable to connect 2 thin clients. one remote site no vpn
> >> > >> > 1
> >> > >> > thin
> >> > >> > client no problem connecting. The only problem is reconnecting or
> >> > >> > connecting
> >> > >> > 2 thin clients from no vpn site
> >> > >> > i use rpd to both servers for admin and also have the same problem
> >> > >> > reconnecting to both servers.
> >> > >> >
> >> > >> > Thank you in advance.
> >> > >> > Dave
> >> > >> >
> >> > >>
> >> > >>
> >> > >>
> >> >
> >> >
> >> >
>
>
>
 
Re: Connecting to TS Server

That's great you got it figured out. I'm glad your fixed.

Jeff Pitsch
Microsoft MVP - Terminal Services


"Dave" <Dave@discussions.microsoft.com> wrote in message
news:7B6AD5B4-2715-4ECF-997A-7D30ED2463ED@microsoft.com...
> after more trouble shooting, we discovered that we had an external router
> issue. we replaced the router at the main office and all our problems have
> gone away.
> we are now able to log off and log on as often and as quickly as we need
> too.
>
> thank you for all your help
>
>
> "Jeff Pitsch" wrote:
>
>> IMHO, it really sounds like an ISA configuration issue. Especially after
>> what you described with your other customer. Unfortuantely I know enough
>> about ISA to be dangerous but not enough to be able to help. I would
>> post
>> this in the ISA forums as well as I believe they will be able to help you
>> better than us here.
>>
>> Jeff Pitsch
>> Microsoft MVP - Terminal Services
>>
>>
>> "Dave" <Dave@discussions.microsoft.com> wrote in message
>> news:DD507AF1-4AA5-4EBF-BE69-DA8945C5E7F7@microsoft.com...
>> > it seem that we are not able to reconnect any same service connection
>> > immdeiately after disconnection. i reconfigured the isa server rules to
>> > allow
>> > telnet connections to the TS server. i was able to connect to the
>> > server
>> > but
>> > once i disconnected the telnet session i was unable to reconnect.
>> >
>> > Dave
>> >
>> >
>> >
>> > "Dave" wrote:
>> >
>> >> the session is ended on the server and there are no errors in the
>> >> logs.
>> >> have not tried to disable anti-virus or the ISA firewall. this is
>> >> really
>> >> not
>> >> an option with this customer as they work 24/7/365. we are unable to
>> >> ping
>> >> the
>> >> servers because of router configuration. we cannot telnet to port 3389
>> >> but
>> >> this maybe because of ISA?.
>> >>
>> >> we have a similar setup with another customer. this customer has a
>> >> w2k3
>> >> server and a w2k3 TS server. they are not running ISA and have 5 sites
>> >> connected via VPN routers. they are able to logoff and then logon
>> >> immediately
>> >> with not problems. so I'm wondering if the problem is with the TS
>> >> server
>> >> or
>> >> maybe with the ISA server or maybe ???? I just don't know where the
>> >> problem
>> >> is.
>> >>
>> >> Dave
>> >>
>> >>
>> >> "Jeff Pitsch" wrote:
>> >>
>> >> > First, you didn't answer the other questions. Again, what state is
>> >> > the
>> >> > session in on the server and are there any errors in the logs?
>> >> > Also,
>> >> > have
>> >> > you tried disabling any anti-virus or firewalls on the servers? Are
>> >> > the
>> >> > users able to telnet to 3389 during this time? Ping the servers?
>> >> >
>> >> > Second, you have absolutely confirmed that the logoff process is
>> >> > complete
>> >> > before the users try to connect back in? You've checkd the
>> >> > consoles?
>> >> > Just
>> >> > because the user see's nothing on their end doesn't mean the session
>> >> > is
>> >> > logged off yet. It simply means the window was closed on the end
>> >> > point.
>> >> >
>> >> > Jeff Pitsch
>> >> > Microsoft MVP - Terminal Services
>> >> >
>> >> >
>> >> > "Dave" <Dave@discussions.microsoft.com> wrote in message
>> >> > news:44D824DA-9857-4B6F-976F-6F4D2F84D790@microsoft.com...
>> >> > > you are correct this is not normal of users. but say i need to
>> >> > > change
>> >> > > access
>> >> > > to a folder or change a group police, then they need to log off
>> >> > > and
>> >> > > reconnect. the issue is not why we need to do this but more the
>> >> > > fact
>> >> > > that
>> >> > > we
>> >> > > cannot do this for what ever reason we have. as for the sessions
>> >> > > they
>> >> > > are
>> >> > > logging off not disconnecting so the sessions are ended.
>> >> > >
>> >> > > hope this helps
>> >> > > dave
>> >> > >
>> >> > >
>> >> > > "Jeff Pitsch" wrote:
>> >> > >
>> >> > >> Why are they disconnecting and then immediately reconnecting?
>> >> > >> What
>> >> > >> are
>> >> > >> they
>> >> > >> trying to do exactly? that's not typcial behaviour even for
>> >> > >> users.
>> >> > >> Are
>> >> > >> you
>> >> > >> sure they are disconnecting? during this time is the session in
>> >> > >> a
>> >> > >> disconnect state or active state? Any errors in the logs on the
>> >> > >> server?
>> >> > >>
>> >> > >> Jeff Pitsch
>> >> > >> Microsoft MVP - Terminal Services
>> >> > >>
>> >> > >>
>> >> > >> "Dave" <Dave@discussions.microsoft.com> wrote in message
>> >> > >> news:740C5EC5-BC97-44A1-98D0-F0A3A1FC73DA@microsoft.com...
>> >> > >> > the problem i am having is reconnecting to the TS immediately
>> >> > >> > after
>> >> > >> > disconnection, or/and trying to connect two times from a remote
>> >> > >> > location.
>> >> > >> >
>> >> > >> > a little more detail on the setup. this is a multi site setup.
>> >> > >> > servers
>> >> > >> > and
>> >> > >> > users at the main site and users at remote sites. 3 remote
>> >> > >> > sites 1
>> >> > >> > with
>> >> > >> > a
>> >> > >> > vpn
>> >> > >> > tunnel 2 with no vpn tunnel. all users have thin client
>> >> > >> > machines
>> >> > >> > (no
>> >> > >> > pc's).
>> >> > >> > all users can connect and use the app on the TS, works great,
>> >> > >> > but -
>> >> > >> > when a
>> >> > >> > user at a remote site logs out and then immediately tries to
>> >> > >> > reconnect
>> >> > >> > they
>> >> > >> > cannot and receive a network time out error. after about 5 min.
>> >> > >> > they
>> >> > >> > are
>> >> > >> > able
>> >> > >> > to reconnect.
>> >> > >> > one remote site with vpn tunnel has 2 thin clients, they do not
>> >> > >> > have
>> >> > >> > problems connecting both thin clients to TS. one remote site
>> >> > >> > has
>> >> > >> > no vpn
>> >> > >> > and
>> >> > >> > they are unable to connect 2 thin clients. one remote site no
>> >> > >> > vpn
>> >> > >> > 1
>> >> > >> > thin
>> >> > >> > client no problem connecting. The only problem is reconnecting
>> >> > >> > or
>> >> > >> > connecting
>> >> > >> > 2 thin clients from no vpn site
>> >> > >> > i use rpd to both servers for admin and also have the same
>> >> > >> > problem
>> >> > >> > reconnecting to both servers.
>> >> > >> >
>> >> > >> > Thank you in advance.
>> >> > >> > Dave
>> >> > >> >
>> >> > >>
>> >> > >>
>> >> > >>
>> >> >
>> >> >
>> >> >
>>
>>
>>
 
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