Terminal Services sometimes hangs

  • Thread starter Thread starter jfoster-pusd
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jfoster-pusd

Guest
Sometimes the terminal service session hangs at the point the desktop has
been loaded. The screen looks normal until the mouse pointer is moved to the
task bar or start button and then it becomes an hour-glass. I have seen this
more commonly as administrator session on servers that are not true terminal
servers. At that point I cannot login to the console either - same symptom.
I must login as a different admin user and reset the session to recover from
this. The only clue I have is that the hung up user has userint.exe open
when this occurs (observed from a different admin session). The servers are
all Server 2003 Standard Edition - SP2 on Dell Power Edge 1950. Antivirus is
Sophos. Any help is welcome.
--
Jim Foster
Consultant
 
Re: Terminal Services sometimes hangs

Hi Jim,

It is difficult to determine what could be wrong from the description you
have given. Perhaps you should try enabling USERENV logging and see what is
happening during this time: http://support.microsoft.com/kb/221833

You might also try disabling/uninstalling Sophos.

--
Alicia Chen
This posting is provided "AS IS" with no warranties, and confers no rights.

"jfoster-pusd" <jfosterpusd@discussions.microsoft.com> wrote in message
news:E3C00565-BA1F-4AF3-8408-A68801588F31@microsoft.com...
> Sometimes the terminal service session hangs at the point the desktop has
> been loaded. The screen looks normal until the mouse pointer is moved to
> the
> task bar or start button and then it becomes an hour-glass. I have seen
> this
> more commonly as administrator session on servers that are not true
> terminal
> servers. At that point I cannot login to the console either - same
> symptom.
> I must login as a different admin user and reset the session to recover
> from
> this. The only clue I have is that the hung up user has userint.exe open
> when this occurs (observed from a different admin session). The servers
> are
> all Server 2003 Standard Edition - SP2 on Dell Power Edge 1950. Antivirus
> is
> Sophos. Any help is welcome.
> --
> Jim Foster
> Consultant
 
Re: Terminal Services sometimes hangs

Alicia,

I have enabled USERENV logging as you suggested but now the problem has not
re-occurred. Will keep looking for another failure. Seems to be happening
less frequently.

Thanks for the tip.
--
Jim Foster
Consultant


"Alicia Chen [MSFT]" wrote:

> Hi Jim,
>
> It is difficult to determine what could be wrong from the description you
> have given. Perhaps you should try enabling USERENV logging and see what is
> happening during this time: http://support.microsoft.com/kb/221833
>
> You might also try disabling/uninstalling Sophos.
>
> --
> Alicia Chen
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "jfoster-pusd" <jfosterpusd@discussions.microsoft.com> wrote in message
> news:E3C00565-BA1F-4AF3-8408-A68801588F31@microsoft.com...
> > Sometimes the terminal service session hangs at the point the desktop has
> > been loaded. The screen looks normal until the mouse pointer is moved to
> > the
> > task bar or start button and then it becomes an hour-glass. I have seen
> > this
> > more commonly as administrator session on servers that are not true
> > terminal
> > servers. At that point I cannot login to the console either - same
> > symptom.
> > I must login as a different admin user and reset the session to recover
> > from
> > this. The only clue I have is that the hung up user has userint.exe open
> > when this occurs (observed from a different admin session). The servers
> > are
> > all Server 2003 Standard Edition - SP2 on Dell Power Edge 1950. Antivirus
> > is
> > Sophos. Any help is welcome.
> > --
> > Jim Foster
> > Consultant
>
>
 
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