Re: Can't install Windows Installer 3.1

  • Thread starter Thread starter Gul
  • Start date Start date
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Gul

Guest
Re: Can't install Windows Installer 3.1

Dear Mow Green
When I run Windows Updates, the update for Windows Installer 3.1 fails
with "Updates were unable to be successfully installed".

When I go to the detail message, it says Installation Failure.
Message: Access is denied. Error Code:KB893803v2

I have tried downloading the distributable Installer 3.2, but it won't
install either.
Here is KB893803v2.log from my computer C:\Windows

0.250: 2008/07/24 17:00:26.078 (local)
0.250: d:\3b29fe8acd941763adde50a5\UPDATE\update.exe (version 6.1.22.4)
0.265: Hotfix started with following command line:
2.781: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
2.781: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
2.781: ---- Old Information In The Registry ------
2.812: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_iu14D2N.tmp (51.42.0.0)
2.812: Destination:
2.812: ---- New Information In The Registry ------
2.812: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_iu14D2N.tmp (51.42.0.0)
2.812: Destination:
2.859: SetProductTypes: InfProductBuildType=BuildType.Sel
2.859: SetAltOsLoaderPath: No section uses DirId 65701; done.
2.968: DoInstallation: FetchSourceURL for
d:\3b29fe8acd941763adde50a5\update\update_w2k3.inf failed
2.968: CreateUninstall = 1,Directory = C:\WINDOWS\$MSI31Uninstall_KB893803v2$
2.968: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
2.984: BuildCabinetManifest: update.url absent
2.984: Starting AnalyzeComponents
2.984: AnalyzePhaseZero used 0 ticks
2.984: No c:\windows\INF\updtblk.inf file.
2.984: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
2.984: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
7.703: OEM file scan used 4719 ticks
8.297: AnalyzePhaseOne: used 5313 ticks
8.297: AnalyzeComponents: Hotpatch analysis disabled; skipping.
8.297: AnalyzeComponents: Hotpatching is disabled.
8.328: AnalyzePhaseTwo used 31 ticks
8.328: AnalyzePhaseThree used 0 ticks
8.328: AnalyzePhaseFive used 0 ticks
8.328: AnalyzePhaseSix used 0 ticks
8.328: AnalyzeComponents used 5344 ticks
8.328: Downloading 0 files
8.328: bPatchMode = FALSE
8.328: Inventory complete: ReturnStatus=0, 5360 ticks
8.328: Num Ticks for invent : 5360
8.328: Conditional load of section MSI.Reg.Install.Condition succeeded
8.343: Allocation size of drive C: is 4096 bytes, free space = 13003968512
bytes
8.343: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
8.343: Drive C: free 12401MB req: 9MB w/uninstall: NOT CALCULATED.
8.343: CabinetBuild complete
8.343: Num Ticks for Cabinet build : 15
8.343: DynamicStrings section not defined or empty.
8.359: FileInUse:: need to restart already, turn off
8.359: FileInUse:: Add to list - Service Name: msiserver
8.375: In order to successfully complete this installation, the following
services will automatically be stopped and restarted.
8.375: Windows Installer.
8.375: Windows Installer
18.515: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
18.640: Num Ticks for Backup : 10297
24.562: Num Ticks for creating uninst inf : 5922
24.578: Registering Uninstall Program for -> KB893803v2, KB893803v2 , 0x0
24.578: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
24.703: PFE2: Not avoiding Per File Exceptions.
24.734: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803v2_net.cat with error 0x57
26.125: Copied file: C:\WINDOWS\system32\msi.dll
26.218: Copied file: C:\WINDOWS\system32\msiexec.exe
26.297: Copied file: C:\WINDOWS\system32\msihnd.dll
26.422: Copied file: C:\WINDOWS\system32\msimsg.dll
26.468: Copied file: C:\WINDOWS\system32\msisip.dll
26.531: Copied file: C:\WINDOWS\system32\DllCache\msi.dll
26.562: Copied file: C:\WINDOWS\system32\DllCache\msiexec.exe
26.593: Copied file: C:\WINDOWS\system32\DllCache\msihnd.dll
26.625: Copied file: C:\WINDOWS\system32\DllCache\msimsg.dll
26.640: Copied file: C:\WINDOWS\system32\DllCache\msisip.dll
26.656: DoInstallation: Installing assemblies with source root path:
d:\3b29fe8acd941763adde50a5\
26.656: Num Ticks for Copying files : 2094
26.922: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
MSI.Reg.Install: 0x5
26.922: DoInstallation:DoRegistryUpdates failed
27.890: Access is denied.
 
Re: Can't install Windows Installer 3.1

Re: Can't install Windows Installer 3.1

Hello,

Please look at the permission on the key HKEY_CLASSES_ROOT\Interface.

Make sure administrator and system account has full control and propogate
it all the way down.

If they do not have full control, please add it and reboot the machine and
test.

PS. If this does not work, please call PCSafety to get assistance with this
issue. They can be reached at 1-866-PCSafety.

Diana
Diana Smith [MSFT] <diasmith@hotmail.com>
CSS Security Team

This posting is provided "AS IS" with no warranties, and confers no rights.




"Gul" <Gul@discussions.microsoft.com> wrote in message
news:5FADB7AF-F8D3-40CC-B9A2-DEF111798449@microsoft.com...
> Dear Mow Green
> When I run Windows Updates, the update for Windows Installer 3.1 fails
> with "Updates were unable to be successfully installed".
>
> When I go to the detail message, it says Installation Failure.
> Message: Access is denied. Error Code:KB893803v2
>
> I have tried downloading the distributable Installer 3.2, but it won't
> install either.
> Here is KB893803v2.log from my computer C:\Windows
>
> 0.250: 2008/07/24 17:00:26.078 (local)
> 0.250: d:\3b29fe8acd941763adde50a5\UPDATE\update.exe (version 6.1.22.4)
> 0.265: Hotfix started with following command line:
> 2.781: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
> error 0x2
> 2.781: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
> error 0x2
> 2.781: ---- Old Information In The Registry ------
> 2.812: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_iu14D2N.tmp (51.42.0.0)
> 2.812: Destination:
> 2.812: ---- New Information In The Registry ------
> 2.812: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_iu14D2N.tmp (51.42.0.0)
> 2.812: Destination:
> 2.859: SetProductTypes: InfProductBuildType=BuildType.Sel
> 2.859: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 2.968: DoInstallation: FetchSourceURL for
> d:\3b29fe8acd941763adde50a5\update\update_w2k3.inf failed
> 2.968: CreateUninstall = 1,Directory =
> C:\WINDOWS\$MSI31Uninstall_KB893803v2$
> 2.968: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 2.984: BuildCabinetManifest: update.url absent
> 2.984: Starting AnalyzeComponents
> 2.984: AnalyzePhaseZero used 0 ticks
> 2.984: No c:\windows\INF\updtblk.inf file.
> 2.984: SetupFindFirstLine in LoadExclusionList Failed with error:
> 0xe0000102
> 2.984: SetupFindFirstLine in LoadExclusionList Failed with error:
> 0xe0000102
> 7.703: OEM file scan used 4719 ticks
> 8.297: AnalyzePhaseOne: used 5313 ticks
> 8.297: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 8.297: AnalyzeComponents: Hotpatching is disabled.
> 8.328: AnalyzePhaseTwo used 31 ticks
> 8.328: AnalyzePhaseThree used 0 ticks
> 8.328: AnalyzePhaseFive used 0 ticks
> 8.328: AnalyzePhaseSix used 0 ticks
> 8.328: AnalyzeComponents used 5344 ticks
> 8.328: Downloading 0 files
> 8.328: bPatchMode = FALSE
> 8.328: Inventory complete: ReturnStatus=0, 5360 ticks
> 8.328: Num Ticks for invent : 5360
> 8.328: Conditional load of section MSI.Reg.Install.Condition succeeded
> 8.343: Allocation size of drive C: is 4096 bytes, free space = 13003968512
> bytes
> 8.343: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
> 8.343: Drive C: free 12401MB req: 9MB w/uninstall: NOT CALCULATED.
> 8.343: CabinetBuild complete
> 8.343: Num Ticks for Cabinet build : 15
> 8.343: DynamicStrings section not defined or empty.
> 8.359: FileInUse:: need to restart already, turn off
> 8.359: FileInUse:: Add to list - Service Name: msiserver
> 8.375: In order to successfully complete this installation, the following
> services will automatically be stopped and restarted.
> 8.375: Windows Installer.
> 8.375: Windows Installer
> 18.515: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
> failed:
> 0xe0000102
> 18.640: Num Ticks for Backup : 10297
> 24.562: Num Ticks for creating uninst inf : 5922
> 24.578: Registering Uninstall Program for -> KB893803v2, KB893803v2 , 0x0
> 24.578: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
> failed:
> 0xe0000102
> 24.703: PFE2: Not avoiding Per File Exceptions.
> 24.734: GetCatVersion: Failed to retrieve version information from
> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803v2_net.cat
> with error 0x57
> 26.125: Copied file: C:\WINDOWS\system32\msi.dll
> 26.218: Copied file: C:\WINDOWS\system32\msiexec.exe
> 26.297: Copied file: C:\WINDOWS\system32\msihnd.dll
> 26.422: Copied file: C:\WINDOWS\system32\msimsg.dll
> 26.468: Copied file: C:\WINDOWS\system32\msisip.dll
> 26.531: Copied file: C:\WINDOWS\system32\DllCache\msi.dll
> 26.562: Copied file: C:\WINDOWS\system32\DllCache\msiexec.exe
> 26.593: Copied file: C:\WINDOWS\system32\DllCache\msihnd.dll
> 26.625: Copied file: C:\WINDOWS\system32\DllCache\msimsg.dll
> 26.640: Copied file: C:\WINDOWS\system32\DllCache\msisip.dll
> 26.656: DoInstallation: Installing assemblies with source root path:
> d:\3b29fe8acd941763adde50a5\
> 26.656: Num Ticks for Copying files : 2094
> 26.922: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> MSI.Reg.Install: 0x5
> 26.922: DoInstallation:DoRegistryUpdates failed
> 27.890: Access is denied.
>
>
>
 

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