Re: Security Update for SQL Server 2005 Service Pack 2 (KB948109) (MSSMLBIZ) Update Problem
Re: Security Update for SQL Server 2005 Service Pack 2 (KB948109) (MSSMLBIZ) Update Problem
If the "Public Team" does not handle consumer issues or "free support for
any issues with Security Updates," it's misnamed IMHO.
--
~PAB
Diana wrote:
> Hello,
>
> Since this is for a consumer issue, please call 1.800.936.5700 and open up
> a
> support case.
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:uH5mUxn8IHA.4988@TK2MSFTNGP04.phx.gbl...
>> Please call 1-800-936-4900 and open a case and ask to be routed to the
>> SQL-Public Team. There is no charge for this case as it has to do with a
>> Security Bulletin.
>>
>> When you call please let them know that this has to do with Security
>> Bulletin MS08-040.
>>
>> If they try to charge you, please let them know that there is free
>> support
>> for any issues with Security Updates.
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Zo wrote:
>>> I have XP Home Edition upgraded to SP3 and am trying to get the Subject
>>> security update to install, but after a long (I'm still using dialup)
>>> download and attempted installation, I get the following error message:
>>>
>>> "The feature you are trying to use is on a CD-ROM or other removable
>>> disk that is not available.
>>>
>>> Insert the 'Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)' disk
>>> and click OK. So I clicked OK and got the following message:
>>>
>>> "The path 'Please insert next disk' cannot be found. Verify that you
>>> have access to this location and try again, or try to find the
>>> installation package 'sqlrun_sql.msi' in a folder from which you can
>>> install the product Microsoft SQL Server 2005 Express Edition"
>>>
>>> The only disks that came with my computer are a "System Recovery CD"
>>> and a "Drivers Resource CD".
>>>
>>> I may add that after reading various post on the same subject I found
>>> this error message in the HotFix File:
>>>
>>>
>>> 07/30/2008 07:01:43.453 MSP returned 1612: The installation source for
>>> this product is not available. Verify that the source exists and that
>>> you can access it.
>>> 07/30/2008 07:01:43.484 Registry: Opened registry key
>>> "Software\Policies\Microsoft\Windows\Installer"
>>> 07/30/2008 07:01:43.500 Registry: Cannot read registry key value
>>> "Debug"
>>> 07/30/2008 07:01:43.531 Copy Engine: Error, unable to install MSP file:
>>> c:\ec83ddc8c162de86ab74063bbc\HotFixSQL\Files\sqlrun_sql.msp
>>> 07/30/2008 07:01:43.546 The following exception occurred: Unable to
>>> install Windows Installer MSP file Date: 07/30/2008 07:01:43.546
>>> File:
>>> \depot\sqlvault\stable\setupmainl1\setup\sqlse\sqlsedll\copyengine.cpp
>>> Line: 807
>>> 07/30/2008 07:01:45.265 Watson: Param1 = Unknown
>>> 07/30/2008 07:01:45.281 Watson: Param2 = 0x64c
>>> 07/30/2008 07:01:45.312 Watson: Param3 = Unknown
>>> 07/30/2008 07:01:45.359 Watson: Param4 = 0x64c
>>> 07/30/2008 07:01:45.390 Watson: Param5 = copyengine.cpp@807
>>> 07/30/2008 07:01:45.421 Watson: Param6 = Unknown
>>> 07/30/2008 07:01:45.437 Watson: Param7 = SQL9
>>> 07/30/2008 07:01:45.453 Watson: Param8 = @
>>> 07/30/2008 07:01:45.468 Watson: Param9 = x86
>>> 07/30/2008 07:01:45.484 Watson: Param10 = 3068
>>> 07/30/2008 07:01:45.531 Installed product: SQL9
>>> 07/30/2008 07:01:45.562 Hotfix package completed
>>> 07/30/2008 07:01:45.578 Attempting to continue the 32 bit ngen queu
>>>
>>>
>>> This is after attempting to manually install from a downloaded version.
>>>
>>> I got the same message on 07/16/2008 when attempting to get it from the
>>> update site.
>>>
>>> I'm not that computer savvy and have no idea what to do next. Any
>>> assistance is greatly appreciated.