Update manager crashes Windows about 30 seconds after admin user l

  • Thread starter Thread starter Hakan
  • Start date Start date
H

Hakan

Guest
I've been plagued by a strange error now for a longish time now. I was hoping
that upgrading to SP3 - which I just did - would help but no luck.

Problem description:
When I enable "Windows Update" the following happens:
- my computer boots OK and the log-in screen appears
- it can sit in login forever
- when I log on with adming rights, about 30 seconds after I start the
login, the machine will crash - every time

Only way I can currently solve the issue is by booting into safe mode and
disabling the Automatic Update service.

When I submitted the error report to MS, the response suggested that the
problem is due to the Sil3112 RAID driver and I should use Windows Update to
fix the problem. Evidently this is not possible as enablign Windows update
will crash the machine :-(.

My config is:
MoBo: GigaByte GA-K8NS Pro, with Sil3112 RAID enabled, XP SP3

So 2 questions:
- Seems strange if Windows update would be the only sw affected by the SiI
driver. I see no other probs and Windows is not on the RAID device? Could
there be something else going on?

- If this is indeed a prob with the driver, how can I get the correct
version of the driver, seeing the I cannot get via Windows Update.

Here is the list of drivers available from Sil:

http://www.siliconimage.com/support/supportsearchresults.aspx?pid=63&cid=3&ctid=2&osid=4&


Any help appreciated!
 
Re: Update manager crashes Windows about 30 seconds after admin userl

Re: Update manager crashes Windows about 30 seconds after admin userl

Hakan wrote:

> - If this is indeed a prob with the driver, how can I get the correct
> version of the driver, seeing the I cannot get via Windows Update.
>
> Here is the list of drivers available from Sil:
>
> http://www.siliconimage.com/support/supportsearchresults.aspx?pid=63&cid=3&ctid=2&osid=4&

Do you have all the latest drivers available from this page installed? The
latest firmware?

Harry.

--
Boycott Beijing 2008 http://www.rsf.org/rubrique.php3?id_rubrique=174
 
Re: Update manager crashes Windows about 30 seconds after admin user l

Upgrading in hopes of fixing an existing problem is seldom a wise idea.

See Harry's reply.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Hakan wrote:
> I've been plagued by a strange error now for a longish time now. I was
> hoping that upgrading to SP3 - which I just did - would help but no luck.
>
> Problem description:
> When I enable "Windows Update" the following happens:
> - my computer boots OK and the log-in screen appears
> - it can sit in login forever
> - when I log on with adming rights, about 30 seconds after I start the
> login, the machine will crash - every time
>
> Only way I can currently solve the issue is by booting into safe mode and
> disabling the Automatic Update service.
>
> When I submitted the error report to MS, the response suggested that the
> problem is due to the Sil3112 RAID driver and I should use Windows Update
> to
> fix the problem. Evidently this is not possible as enablign Windows update
> will crash the machine :-(.
>
> My config is:
> MoBo: GigaByte GA-K8NS Pro, with Sil3112 RAID enabled, XP SP3
>
> So 2 questions:
> - Seems strange if Windows update would be the only sw affected by the SiI
> driver. I see no other probs and Windows is not on the RAID device? Could
> there be something else going on?
>
> - If this is indeed a prob with the driver, how can I get the correct
> version of the driver, seeing the I cannot get via Windows Update.
>
> Here is the list of drivers available from Sil:
>
> http://www.siliconimage.com/support/supportsearchresults.aspx?pid=63&cid=3&ctid=2&osid=4&
>
>
> Any help appreciated!
 
Re: Update manager crashes Windows about 30 seconds after admin us

Re: Update manager crashes Windows about 30 seconds after admin us

Hi,

Thanks a lot for taking an interest in this.

No, I have not updated the driver yet. While I think I'm reasonably
competent on general XP management, updating drivers is kind of new to me.

The reason I posted the list of suggested drivers is that the more recent
ones seem to also support newer hardware (my MoBo is quite old, about 2
years+) so I was mainly wondering what driver would be most appropriate to
use. When I asked Silicon Images, they referred to me Gigabyte. Gigabyte in
turn supplied an update which can only be installed from a diskette and I
have no diskette station on my machine :-/..

Is there a way to find out what version of the 3112 driver Windows Update
would have provided, had I been able to update via it? Or a good suggestion
which of the drivers listed I should try?

Thanks! Håkan

"Harry Johnston [MVP]" wrote:

> Hakan wrote:
>
> > - If this is indeed a prob with the driver, how can I get the correct
> > version of the driver, seeing the I cannot get via Windows Update.
> >
> > Here is the list of drivers available from Sil:
> >
> > http://www.siliconimage.com/support/supportsearchresults.aspx?pid=63&cid=3&ctid=2&osid=4&
>
> Do you have all the latest drivers available from this page installed? The
> latest firmware?
>
> Harry.
>
> --
> Boycott Beijing 2008 http://www.rsf.org/rubrique.php3?id_rubrique=174
>
 
RE: Update manager crashes Windows about 30 seconds after admin user l


OK,

So I'll close this one myself.

Turned out that the solution to the crash provided by MS was absolutely
correct (though it still seems wierd :-) and updating the RAID driver was
what was needed. Eventually I found out that the instructions provided to me
by Gigabyte for upgrading the driver were overly complex for me and I could
simply upgrade the driver via the hw explorer. As this was the first time I
had to do it, I'll just plead ignorance on not recognizing there was a
simpler way.

In the end, the outcome was that WIndows update now is back on line.

Thanks to all who chipped in to help, Håkan

"Hakan" wrote:

> I've been plagued by a strange error now for a longish time now. I was hoping
> that upgrading to SP3 - which I just did - would help but no luck.
>
> Problem description:
> When I enable "Windows Update" the following happens:
> - my computer boots OK and the log-in screen appears
> - it can sit in login forever
> - when I log on with adming rights, about 30 seconds after I start the
> login, the machine will crash - every time
>
> Only way I can currently solve the issue is by booting into safe mode and
> disabling the Automatic Update service.
>
> When I submitted the error report to MS, the response suggested that the
> problem is due to the Sil3112 RAID driver and I should use Windows Update to
> fix the problem. Evidently this is not possible as enablign Windows update
> will crash the machine :-(.
>
> My config is:
> MoBo: GigaByte GA-K8NS Pro, with Sil3112 RAID enabled, XP SP3
>
> So 2 questions:
> - Seems strange if Windows update would be the only sw affected by the SiI
> driver. I see no other probs and Windows is not on the RAID device? Could
> there be something else going on?
>
> - If this is indeed a prob with the driver, how can I get the correct
> version of the driver, seeing the I cannot get via Windows Update.
>
> Here is the list of drivers available from Sil:
>
> http://www.siliconimage.com/support/supportsearchresults.aspx?pid=63&cid=3&ctid=2&osid=4&
>
>
> Any help appreciated!
>
 
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