Update KB951748 broke network!

[William Stokes]

Hello,

...Or atleast it stopped working after the hotfix was installed.

I installed MS update KB951748 on a laptop running XP SP2. After the
install the laptop has been unable to obtain IP via DHCP. With manual IP
config network works normally. I googled that this update has caused issues
with Zone Alarm products and also found some references to issues with Kerio
Personal Firewall. The laptop in my case was runnung Kerio. Below are the
remedies tried. No success.

-Uninstalled Kerio Personal Firewall

-Uninstalled Symantec End Point Protection

-Checked that XP's firewall is disabled.

-Uninstall/reinstall network adapter.

-Re-install&Update driver from Dell and from Broadcomm.

-Removed/re-joined computer from/to domain.

-Renamed computer.

-Deleted Winsock from registry

-Re-installed TCP/IP protocol

-Re-installed XP over the old installation. (Repair install)

-Installed XP SP3



None of which worked. The laptop is still unable to obtain IP from DHCP
server! Have anyone else here experienced similar problems?? I havent tried
to remove the hotfix yet. This hotfix was installed to +40 XP PC's withOUT
Kerio and no problems. Any Kerio users here??

All help is highly appreciated.

Thanks

 

[PA Bear [MS MVP]]

Re: Update KB951748 broke network!

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

William Stokes wrote:
> Hello,
>
> ..Or atleast it stopped working after the hotfix was installed.
>
> I installed MS update KB951748 on a laptop running XP SP2. After the
> install the laptop has been unable to obtain IP via DHCP. With manual IP
> config network works normally. I googled that this update has caused
> issues
> with Zone Alarm products and also found some references to issues with
> Kerio
> Personal Firewall. The laptop in my case was runnung Kerio. Below are the
> remedies tried. No success.
>
> -Uninstalled Kerio Personal Firewall
>
> -Uninstalled Symantec End Point Protection
>
> -Checked that XP's firewall is disabled.
>
> -Uninstall/reinstall network adapter.
>
> -Re-install&Update driver from Dell and from Broadcomm.
>
> -Removed/re-joined computer from/to domain.
>
> -Renamed computer.
>
> -Deleted Winsock from registry
>
> -Re-installed TCP/IP protocol
>
> -Re-installed XP over the old installation. (Repair install)
>
> -Installed XP SP3
>
>
>
> None of which worked. The laptop is still unable to obtain IP from DHCP
> server! Have anyone else here experienced similar problems?? I havent
> tried
> to remove the hotfix yet. This hotfix was installed to +40 XP PC's withOUT
> Kerio and no problems. Any Kerio users here??
>
> All help is highly appreciated.
>
> Thanks