RemoteApp dissapears from taskbar

[James]

Hi,

I have an evaluation copy of Server 2008 installed and have successfully set
up RemoteApp using TS Gateway. Users can connect and use the App fine from
the internet, however at random intervals when the RemoteApp window is in the
background or minimised, it's entry disappears from the taskbar and the
associated mstsc.exe processes also disappear. The user receives no error or
warning message, the window simply vanishes. They then must reinitiate
another RemoteApp connection to their session. I have not been able to find
anything on this online except for a suggestion that it may be due to the
connection becoming idle and being dropped / lost over the WAN connection.
Any help would be much appreciated. James.

 

[Rong Chen [MSFT]]

Re: RemoteApp dissapears from taskbar

How long is the interval? Is there any network gliches noticed when
RemoteApp is dropped? Also, after user reconnects back, is the previous
aplication still there?

Thanks

Rong


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"James" <James@discussions.microsoft.com> wrote in message
news:293EAE36-0C62-4E21-9766-1FA4153E83BE@microsoft.com...
> Hi,
>
> I have an evaluation copy of Server 2008 installed and have successfully
> set
> up RemoteApp using TS Gateway. Users can connect and use the App fine from
> the internet, however at random intervals when the RemoteApp window is in
> the
> background or minimised, it's entry disappears from the taskbar and the
> associated mstsc.exe processes also disappear. The user receives no error
> or
> warning message, the window simply vanishes. They then must reinitiate
> another RemoteApp connection to their session. I have not been able to
> find
> anything on this online except for a suggestion that it may be due to the
> connection becoming idle and being dropped / lost over the WAN connection.
> Any help would be much appreciated. James.