NTBackup / Tape Label problems

  • Thread starter Thread starter Gnubman
  • Start date Start date
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Gnubman

Guest
Greetings,

I am having problems running backups on an HP StorageWorks 1/8 Autoloader.
The backup fails when it tries to load the tape.

We are running Server 2003 sp1.

We have a copy of Backup Exec v8 that is installed. This version of
BackupExec does not support our Autoloader. I have tried to uninstall
BackupExec but it fails with a "uninst.iso is corrupted or not valid" error.

When I put a new tape into the Autoloader and try to run a test backup, it
recognizes that it is a new tape and tries to use it. After this part I
watched the tape drive load and unload the tape several times before ntbackup
started complaining about the wait time.

Eventually ntbackup said that it could not find tape 9 , but it found an
unrecognized media and asked if I wanted to use that. Rinse and repeat.

It looks like ntbackup is not able to label the tape correctly and keeps
giving the tape a new name. I read somewhere that BackupExec can cause
problems with ntbackup's labeling process.

Any help on this issue will be greatly appreciated. I apologize for the
convoluted question. I will try clarify any questions that people may have
about this issue.

Thanks,
 
Re: NTBackup / Tape Label problems

Although I don't have an autoloader. I also dumped BackupExec and went back
to the simpler and easier to manage NTBackup.

I suspect you may have to contact Symantec and see if they will help remove
the "crippled" BackupExec. Maybe they even have some kind of removal tool.

I dropped BackupExec because I thought it made things way to complicated too
deal with and the Agent was causing problems on one of my Domain
Controllers. Someone who loves the product may have stayed with it and
solved the issues,..but I guess I'm not one of those people.

The NTBackup, the way I have rigged it up, has worked almost flawlessly
since I went to using it.

--
Phillip Windell
www.wandtv.com

The views expressed, are my own and not those of my employer, or Microsoft,
or anyone else associated with me, including my cats.
-----------------------------------------------------

"Gnubman" <Gnubman@discussions.microsoft.com> wrote in message
news:7D76AF4D-A904-44EA-8298-75A7E65B2DC0@microsoft.com...
> Greetings,
>
> I am having problems running backups on an HP StorageWorks 1/8 Autoloader.
> The backup fails when it tries to load the tape.
>
> We are running Server 2003 sp1.
>
> We have a copy of Backup Exec v8 that is installed. This version of
> BackupExec does not support our Autoloader. I have tried to uninstall
> BackupExec but it fails with a "uninst.iso is corrupted or not valid"
> error.
>
> When I put a new tape into the Autoloader and try to run a test backup, it
> recognizes that it is a new tape and tries to use it. After this part I
> watched the tape drive load and unload the tape several times before
> ntbackup
> started complaining about the wait time.
>
> Eventually ntbackup said that it could not find tape 9 , but it found an
> unrecognized media and asked if I wanted to use that. Rinse and repeat.
>
> It looks like ntbackup is not able to label the tape correctly and keeps
> giving the tape a new name. I read somewhere that BackupExec can cause
> problems with ntbackup's labeling process.
>
> Any help on this issue will be greatly appreciated. I apologize for the
> convoluted question. I will try clarify any questions that people may
> have
> about this issue.
>
> Thanks,
>
 
Re: NTBackup / Tape Label problems

Backup Exec 8.0 is no longer supported, and Symantec will not help me
uninstall it. I have not been able to locate an uninstall utility.

Does anyone have any instructions on how to repair the built in Windows
ntbackup?

Thanks

"Phillip Windell" wrote:

> Although I don't have an autoloader. I also dumped BackupExec and went back
> to the simpler and easier to manage NTBackup.
>
> I suspect you may have to contact Symantec and see if they will help remove
> the "crippled" BackupExec. Maybe they even have some kind of removal tool.
>
> I dropped BackupExec because I thought it made things way to complicated too
> deal with and the Agent was causing problems on one of my Domain
> Controllers. Someone who loves the product may have stayed with it and
> solved the issues,..but I guess I'm not one of those people.
>
> The NTBackup, the way I have rigged it up, has worked almost flawlessly
> since I went to using it.
>
> --
> Phillip Windell
> www.wandtv.com
>
> The views expressed, are my own and not those of my employer, or Microsoft,
> or anyone else associated with me, including my cats.
> -----------------------------------------------------
>
> "Gnubman" <Gnubman@discussions.microsoft.com> wrote in message
> news:7D76AF4D-A904-44EA-8298-75A7E65B2DC0@microsoft.com...
> > Greetings,
> >
> > I am having problems running backups on an HP StorageWorks 1/8 Autoloader.
> > The backup fails when it tries to load the tape.
> >
> > We are running Server 2003 sp1.
> >
> > We have a copy of Backup Exec v8 that is installed. This version of
> > BackupExec does not support our Autoloader. I have tried to uninstall
> > BackupExec but it fails with a "uninst.iso is corrupted or not valid"
> > error.
> >
> > When I put a new tape into the Autoloader and try to run a test backup, it
> > recognizes that it is a new tape and tries to use it. After this part I
> > watched the tape drive load and unload the tape several times before
> > ntbackup
> > started complaining about the wait time.
> >
> > Eventually ntbackup said that it could not find tape 9 , but it found an
> > unrecognized media and asked if I wanted to use that. Rinse and repeat.
> >
> > It looks like ntbackup is not able to label the tape correctly and keeps
> > giving the tape a new name. I read somewhere that BackupExec can cause
> > problems with ntbackup's labeling process.
> >
> > Any help on this issue will be greatly appreciated. I apologize for the
> > convoluted question. I will try clarify any questions that people may
> > have
> > about this issue.
> >
> > Thanks,
> >
>
>
>
 
Re: NTBackup / Tape Label problems

"Gnubman" <Gnubman@discussions.microsoft.com> wrote in message
news:50F138E2-1660-49AB-A816-316734B40B9E@microsoft.com...
> Backup Exec 8.0 is no longer supported, and Symantec will not help me
> uninstall it. I have not been able to locate an uninstall utility.

How about reinstall it first? Maybe there is a "repair" option during the
reinstall. If that fixes the broken install then you can uninstall it
correctly.

--
Phillip Windell
www.wandtv.com

The views expressed, are my own and not those of my employer, or Microsoft,
or anyone else associated with me, including my cats.
-----------------------------------------------------
 
Re: NTBackup / Tape Label problems

I will give that a try tonight and let you know how it goes. Thanks

"Phillip Windell" wrote:

> "Gnubman" <Gnubman@discussions.microsoft.com> wrote in message
> news:50F138E2-1660-49AB-A816-316734B40B9E@microsoft.com...
> > Backup Exec 8.0 is no longer supported, and Symantec will not help me
> > uninstall it. I have not been able to locate an uninstall utility.
>
> How about reinstall it first? Maybe there is a "repair" option during the
> reinstall. If that fixes the broken install then you can uninstall it
> correctly.
>
> --
> Phillip Windell
> www.wandtv.com
>
> The views expressed, are my own and not those of my employer, or Microsoft,
> or anyone else associated with me, including my cats.
> -----------------------------------------------------
>
>
>
 
Re: NTBackup / Tape Label problems

Well, I reinstalled Backup Exec over itself and was able to uninstall it. I
am still not able to succesfully back something up.

I get a lot of the following messages in the System log:

Event Type: Error
Event Source: adpu320
Event Category: None
Event ID: 9
Date: 8/19/2008
Time: 3:27:28 PM
User: N/A
Computer:
Description:
The device, \Device\Scsi\adpu3201, did not respond within the timeout period.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 10 00 01 00 68 00 ......h.
0008: 00 00 00 00 09 00 04 c0 .......À
0010: 01 01 00 50 00 00 00 00 ...P....
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 05 00 00 00 ........
0030: 01 00 00 00 07 00 00 00 ........


"Gnubman" wrote:

> I will give that a try tonight and let you know how it goes. Thanks
>
> "Phillip Windell" wrote:
>
> > "Gnubman" <Gnubman@discussions.microsoft.com> wrote in message
> > news:50F138E2-1660-49AB-A816-316734B40B9E@microsoft.com...
> > > Backup Exec 8.0 is no longer supported, and Symantec will not help me
> > > uninstall it. I have not been able to locate an uninstall utility.
> >
> > How about reinstall it first? Maybe there is a "repair" option during the
> > reinstall. If that fixes the broken install then you can uninstall it
> > correctly.
> >
> > --
> > Phillip Windell
> > www.wandtv.com
> >
> > The views expressed, are my own and not those of my employer, or Microsoft,
> > or anyone else associated with me, including my cats.
> > -----------------------------------------------------
> >
> >
> >
 
Re: NTBackup / Tape Label problems

The Tape Drive probably ran off of Drivers installed by Backup Exec.

You will need to install stand-alone Drivers for the hardware that is not
tied to Backup Exec.

Beyond that,...call the manufacture of the Backup Hardware. It is up to
them now at this point,..Backup Exec is gone.

--
Phillip Windell
www.wandtv.com

The views expressed, are my own and not those of my employer, or Microsoft,
or anyone else associated with me, including my cats.
-----------------------------------------------------


"Gnubman" <Gnubman@discussions.microsoft.com> wrote in message
news:B85DD0DD-D244-4E54-82D9-1BA5ABE847DD@microsoft.com...
> Well, I reinstalled Backup Exec over itself and was able to uninstall it.
> I
> am still not able to succesfully back something up.
>
> I get a lot of the following messages in the System log:
>
> Event Type: Error
> Event Source: adpu320
> Event Category: None
> Event ID: 9
> Date: 8/19/2008
> Time: 3:27:28 PM
> User: N/A
> Computer:
> Description:
> The device, \Device\Scsi\adpu3201, did not respond within the timeout
> period.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 00 00 10 00 01 00 68 00 ......h.
> 0008: 00 00 00 00 09 00 04 c0 .......À
> 0010: 01 01 00 50 00 00 00 00 ...P....
> 0018: 00 00 00 00 00 00 00 00 ........
> 0020: 00 00 00 00 00 00 00 00 ........
> 0028: 00 00 00 00 05 00 00 00 ........
> 0030: 01 00 00 00 07 00 00 00 ........
>
>
> "Gnubman" wrote:
>
>> I will give that a try tonight and let you know how it goes. Thanks
>>
>> "Phillip Windell" wrote:
>>
>> > "Gnubman" <Gnubman@discussions.microsoft.com> wrote in message
>> > news:50F138E2-1660-49AB-A816-316734B40B9E@microsoft.com...
>> > > Backup Exec 8.0 is no longer supported, and Symantec will not help me
>> > > uninstall it. I have not been able to locate an uninstall utility.
>> >
>> > How about reinstall it first? Maybe there is a "repair" option during
>> > the
>> > reinstall. If that fixes the broken install then you can uninstall it
>> > correctly.
>> >
>> > --
>> > Phillip Windell
>> > www.wandtv.com
>> >
>> > The views expressed, are my own and not those of my employer, or
>> > Microsoft,
>> > or anyone else associated with me, including my cats.
>> > -----------------------------------------------------
>> >
>> >
>> >
 
Re: NTBackup / Tape Label problems

At this point it looks like a hardware issue. As I was rebooting this
morning I noticed that our SCSI HBA only listed the Tape Drive, not the
autoloader.

Whats curious to me is that Windows detects the Autoloader.

I disabled the Autoloader in device manager and I am able to back up
straight to the tape drive. This is not the best situation, but its a start
....

I can provide you with specific model information if you wish. If not, I
will move this over to the HP forums.

Thanks for your help!


"Phillip Windell" wrote:

> The Tape Drive probably ran off of Drivers installed by Backup Exec.
>
> You will need to install stand-alone Drivers for the hardware that is not
> tied to Backup Exec.
>
> Beyond that,...call the manufacture of the Backup Hardware. It is up to
> them now at this point,..Backup Exec is gone.
>
> --
> Phillip Windell
> www.wandtv.com
>
> The views expressed, are my own and not those of my employer, or Microsoft,
> or anyone else associated with me, including my cats.
> -----------------------------------------------------
>
>
> "Gnubman" <Gnubman@discussions.microsoft.com> wrote in message
> news:B85DD0DD-D244-4E54-82D9-1BA5ABE847DD@microsoft.com...
> > Well, I reinstalled Backup Exec over itself and was able to uninstall it.
> > I
> > am still not able to succesfully back something up.
> >
> > I get a lot of the following messages in the System log:
> >
> > Event Type: Error
> > Event Source: adpu320
> > Event Category: None
> > Event ID: 9
> > Date: 8/19/2008
> > Time: 3:27:28 PM
> > User: N/A
> > Computer:
> > Description:
> > The device, \Device\Scsi\adpu3201, did not respond within the timeout
> > period.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 00 00 10 00 01 00 68 00 ......h.
> > 0008: 00 00 00 00 09 00 04 c0 .......À
> > 0010: 01 01 00 50 00 00 00 00 ...P....
> > 0018: 00 00 00 00 00 00 00 00 ........
> > 0020: 00 00 00 00 00 00 00 00 ........
> > 0028: 00 00 00 00 05 00 00 00 ........
> > 0030: 01 00 00 00 07 00 00 00 ........
> >
> >
> > "Gnubman" wrote:
> >
> >> I will give that a try tonight and let you know how it goes. Thanks
> >>
> >> "Phillip Windell" wrote:
> >>
> >> > "Gnubman" <Gnubman@discussions.microsoft.com> wrote in message
> >> > news:50F138E2-1660-49AB-A816-316734B40B9E@microsoft.com...
> >> > > Backup Exec 8.0 is no longer supported, and Symantec will not help me
> >> > > uninstall it. I have not been able to locate an uninstall utility.
> >> >
> >> > How about reinstall it first? Maybe there is a "repair" option during
> >> > the
> >> > reinstall. If that fixes the broken install then you can uninstall it
> >> > correctly.
> >> >
> >> > --
> >> > Phillip Windell
> >> > www.wandtv.com
> >> >
> >> > The views expressed, are my own and not those of my employer, or
> >> > Microsoft,
> >> > or anyone else associated with me, including my cats.
> >> > -----------------------------------------------------
> >> >
> >> >
> >> >
>
>
>
 
Re: NTBackup / Tape Label problems

"Gnubman" <Gnubman@discussions.microsoft.com> wrote in message
news:09A6B769-C9FF-4FC1-AE8C-CEB52623C698@microsoft.com...
>
> I can provide you with specific model information if you wish. If not, I
> will move this over to the HP forums.

Better ask in the HP Forums. I'm not going to be able to be much help at
this point.
Good luck with it.

--
Phillip Windell
www.wandtv.com

The views expressed, are my own and not those of my employer, or Microsoft,
or anyone else associated with me, including my cats.
-----------------------------------------------------
 
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