Windows Vista Re: Missing icons on help and support pages.

  • Thread starter Thread starter BarryE
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BarryE

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Re: Missing icons on help and support pages.

I've just come across this. I've a brand new Vista Dell laptop. I powered
it and got the latest MS updates. The help worked before the updates. After
all the icons were gone. It didn't take too long to track this down, but why
oh why is this problem still being generated with new equipment and "mature"
OS ?

It is irritations like this that turn folk off MS.

"tbthomps" wrote:

> Hi Thomas
> I had the same icon missing problem as D, and your advice helped me as well.
> I've been online with hp(my computer manufact.) and no one could help. Thank
> you so much. You are the man.
> tbthomps
>
> "Thomas Olsen [MSFT]" wrote:
>
> > Here is the fix for the missing art icons:
> >
> > 1. Close the Help and Support window.
> > 2. Start the Registry Editor by clicking Start, typing "regedit" (no
> > quotation marks), and pressing ENTER. (You need administrator privileges to
> > do this.)
> > 3. Navigate to HKEY_CLASSES_ROOT\.png.
> > 4. Right-click the .png folder, point to New, and then click String value.
> > 5. Add a new string named "Content Type" (without quotation marks).
> > 6. Double-click the new Content Type string and set the Value data to
> > "image/png" (without quotation marks).
> > 7. Close the Registry Editor, and then open Help and Support.
> >
> > I hope this helps you with your problem.
> >
> >
 
Re: Missing icons on help and support pages.

Re: Missing icons on help and support pages.

You said you tracked it down, did you fix it?
If not go here:
http://www.paulsxp.com/forum/viewtopic.php?f=16&t=114
Download the script, it will fix Help and Support.

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"BarryE" <BarryE@discussions.microsoft.com> wrote in message
news:552F78D5-656A-47A1-8A7D-A4F07FFF4EFE@microsoft.com...
>
> I've just come across this. I've a brand new Vista Dell laptop. I powered
> it and got the latest MS updates. The help worked before the updates.
> After
> all the icons were gone. It didn't take too long to track this down, but
> why
> oh why is this problem still being generated with new equipment and
> "mature"
> OS ?
>
> It is irritations like this that turn folk off MS.
>
> "tbthomps" wrote:
>
>> Hi Thomas
>> I had the same icon missing problem as D, and your advice helped me as
>> well.
>> I've been online with hp(my computer manufact.) and no one could help.
>> Thank
>> you so much. You are the man.
>> tbthomps
>>
>> "Thomas Olsen [MSFT]" wrote:
>>
>> > Here is the fix for the missing art icons:
>> >
>> > 1. Close the Help and Support window.
>> > 2. Start the Registry Editor by clicking Start, typing "regedit" (no
>> > quotation marks), and pressing ENTER. (You need administrator
>> > privileges to
>> > do this.)
>> > 3. Navigate to HKEY_CLASSES_ROOT\.png.
>> > 4. Right-click the .png folder, point to New, and then click String
>> > value.
>> > 5. Add a new string named "Content Type" (without quotation marks).
>> > 6. Double-click the new Content Type string and set the Value data to
>> > "image/png" (without quotation marks).
>> > 7. Close the Registry Editor, and then open Help and Support.
>> >
>> > I hope this helps you with your problem.
>> >
>> >
 
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