Sound Cards, Configurations and Headaches, Oh My!!!

[MissLady91]

Here's the situation. I purchased a PC game which requires direct X 9.0c.
Went online with tech support for over an hour who was very patient with me,
but to no avail the game still won't work. The game that I bought is The Sims
2: Double Deluxe Expansion pack. Tech support helped me download DirectX and
NViDIA Ge Force 2 and the game still won't play. I have Windows XP home
edition. What do I need to do to get this game going? I'm ready to go and
get my money back!!

 

[Brian A.]

Re: Sound Cards, Configurations and Headaches, Oh My!!!

"MissLady91" <MissLady91@discussions.microsoft.com> wrote in message
news:34DD0564-947A-4B4F-88D1-7C03DDA1B768@microsoft.com...
> Here's the situation. I purchased a PC game which requires direct X 9.0c.
> Went online with tech support for over an hour who was very patient with me,
> but to no avail the game still won't work. The game that I bought is The Sims
> 2: Double Deluxe Expansion pack. Tech support helped me download DirectX and
> NViDIA Ge Force 2 and the game still won't play. I have Windows XP home
> edition. What do I need to do to get this game going? I'm ready to go and
> get my money back!!

"The game won't work" is hardly even near the least amount of information for
help on getting a resolution. If you were helped by there tech support without
reaching a resolution, I suggest you try the game on a different machine that
meets the minimum requirements for the game. If it doesn't work on that machine
then the disk may most likely be bad and you should return the game. If it does
work on another machine, to help others help you, post back and provide your
computers exact Make/Model, Motherboard exact Make/Model, exact Video/Audio
devices, detailed information on how "the game won't work", any error messages
verbatim, etc.

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

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