Windows Vista RE: Windows Explorer stopped / restarting loop

[Mary]

RE: Windows Explorer stopped / restarting loop

He really needs to have the vista disk for repairs or reinstall. Have him
contact the computer maker and request the disk. Has he removed the nokia
update to see if that's the problem?

"Jon" wrote:

> My brother who lives some miles away has an enless loop whenever he starts
> the pc. It happens whatever account he tries. Safe mode does not do it but
> the machine is very sluggish. System restore has not solved the problem. It
> seems to coincide with the installation of a nokia suite update but it may
> be merely coincidence. I have talked him through disabling items in msconfig
> start up which did stop the problem but the machine was still not happy with
> desktop items flashing on and off and nothing would respond.
>
> He is pretty sure he hasn't got any virus/malware and he runs mcafee (don't
> laugh) which is up to date and reported nothing up until the nokia update.
> He can't get on the internet to do an online scan with other malware
> scanners. He does not have discs to do a system repair - only restore to
> factory settings which we want to avoid.
>
> Any help or advice would be appreciated.
>
> Thanks
>
> Jon
>

 

[Kue2]

Re: Windows Explorer stopped / restarting loop

Re: Windows Explorer stopped / restarting loop

I have the Nokia pc suite loaded here in Vista 64 ultimate. I did not have a
problem installing or using it.


"Mary" <Mary@discussions.microsoft.com> wrote in message
news:EF3FEE9A-700E-4E89-84BA-190A0744AF82@microsoft.com...
> He really needs to have the vista disk for repairs or reinstall. Have him
> contact the computer maker and request the disk. Has he removed the nokia
> update to see if that's the problem?
>
> "Jon" wrote:
>
>> My brother who lives some miles away has an enless loop whenever he
>> starts
>> the pc. It happens whatever account he tries. Safe mode does not do it
>> but
>> the machine is very sluggish. System restore has not solved the problem.
>> It
>> seems to coincide with the installation of a nokia suite update but it
>> may
>> be merely coincidence. I have talked him through disabling items in
>> msconfig
>> start up which did stop the problem but the machine was still not happy
>> with
>> desktop items flashing on and off and nothing would respond.
>>
>> He is pretty sure he hasn't got any virus/malware and he runs mcafee
>> (don't
>> laugh) which is up to date and reported nothing up until the nokia
>> update.
>> He can't get on the internet to do an online scan with other malware
>> scanners. He does not have discs to do a system repair - only restore to
>> factory settings which we want to avoid.
>>
>> Any help or advice would be appreciated.
>>
>> Thanks
>>
>> Jon
>>