System Unstable

[Clayton]

A couple of weeks ago I post a message about my Vista 64 Bit OS starting to
not respond to any commands and having to force a reboot on a regular basis
ending in a format/reinstallation.

Someone suggested driver issues or imcompatable software.

I have ended up going back to XP 64 Bit and after a few days all sorts of
things started happenning, but the main thing was BSOD Stop c000021a fatal
system error.
Other issues started to rear it's ugly face RCP, SERVICES.EXE with shut down
in 30 secs or so.
Tried to do a last known configuration then recieved a BSOD 0x0000050
Win32k.sys and also a 0xc0000005 BSOD.
I have had the motherboard replaced incase that was the problem. I have
DrWatson capturing errors and so far all refer to explorer.exe / shell32,
browseui, msgina, with code c000005

I have also used msconfig/services to stop all non microsoft programs from
loading

I really need some help here, I have no idea where to start, I've googled
until the cows come home
Excuse the typing errors, my spell check has stop working for some reason

 

[Dennis Pack]

Re: System Unstable

Clayton:
With problems occurring on 2 different operating systems staying with
the basics would be the best approach. A good place to start would be
testing the ram using Memtest86 or Memtest86+. The power supply could be a
cause or common components.

--
Dennis Pack
XP x64 SP2, Vista Enterprise x64 SP1
WHS, Office Professional Plus 2007 SP1
"Clayton" <claytonb@xtra.co.nz> wrote in message
news:u%23SJD1uCJHA.5316@TK2MSFTNGP04.phx.gbl...
>A couple of weeks ago I post a message about my Vista 64 Bit OS starting to
>not respond to any commands and having to force a reboot on a regular basis
>ending in a format/reinstallation.
>
> Someone suggested driver issues or imcompatable software.
>
> I have ended up going back to XP 64 Bit and after a few days all sorts of
> things started happenning, but the main thing was BSOD Stop c000021a fatal
> system error.
> Other issues started to rear it's ugly face RCP, SERVICES.EXE with shut
> down in 30 secs or so.
> Tried to do a last known configuration then recieved a BSOD 0x0000050
> Win32k.sys and also a 0xc0000005 BSOD.
> I have had the motherboard replaced incase that was the problem. I have
> DrWatson capturing errors and so far all refer to explorer.exe / shell32,
> browseui, msgina, with code c000005
>
> I have also used msconfig/services to stop all non microsoft programs from
> loading
>
> I really need some help here, I have no idea where to start, I've googled
> until the cows come home
> Excuse the typing errors, my spell check has stop working for some reason
>
>

 

[Jeff Gaines]

Re: System Unstable

On 30/08/2008 in message <u#SJD1uCJHA.5316@TK2MSFTNGP04.phx.gbl> Clayton
wrote:

>I really need some help here, I have no idea where to start, I've googled
>until the cows come home
>Excuse the typing errors, my spell check has stop working for some reason

If it happens on both Vista and XP it may be a hardware or heat issue.

I don't know if your machine is homebuilt or shop bought but I would:

Get it on a table where you can see it, I usually leave mine plugged in
but turned off at the mains so the case is earthed.
Use a soft brush to clean out any accumulated dust - particularly around
the fans and heat sinks and the PSU (be extra careful, the capacitors hold
a healthy charge for a long time), if you brush it all into the corner of
a case you can hoover it out (obviously you need to treat it gently,
pretend you're on a first date).
Check everything is seated properly and all cables (data and power) are
properly attached.
Keep an eye open for signs of burning/over heating on any components.

Put the side back on and re-boot.
Run memtest as Dennis suggested, the Prime95 torture test is also good for
giving things a good thrashing. Run the tests over night and then check
(a) for any errors and (b) the CPU temperature.

Have you added any hardware since the PC was bought/built - if so you may
be pushing your PSU.
Is the main board battery healthy (they have a life of about 5 years).

That ought to get you started on the route to diagnosis.

--
Jeff Gaines Damerham Hampshire UK
"Why is it that when we talk to God we're said to be praying,
but when God talks to us we're schizophrenic?"

 

[Clayton]

Re: System Unstable

Hi,
It's a Dell Precision 390 about a year old now.
I've replaced the memory when I got it and graphics card, no problems since
then. however I added one of these drives and noticed problems after that
http://www.westerndigital.com/en/products/Products.asp?DriveID=494 but have
run tests on the drive and all ok.

I ran memtest last week, 10 passes I think and that was ok, all my sensor
temps CPU, HDD, GPU etc are around 30 degrees
The problems I was having with Vista 64 was not responding and XP 64 was
BSOD, would that be the same problems as I never got any stop errors with
Vista 64.

I'll run that Prime95 you suggested and another test on the memory overnight
and arrange for a PSU replacement.

cheers Jeff




"Jeff Gaines" <whitedragon@newsgroups.nospam> wrote in message
news:xn0fukg37i7bnu000@msnews.microsoft.com...
> On 30/08/2008 in message <u#SJD1uCJHA.5316@TK2MSFTNGP04.phx.gbl> Clayton
> wrote:
>
>>I really need some help here, I have no idea where to start, I've googled
>>until the cows come home
>>Excuse the typing errors, my spell check has stop working for some reason
>
> If it happens on both Vista and XP it may be a hardware or heat issue.
>
> I don't know if your machine is homebuilt or shop bought but I would:
>
> Get it on a table where you can see it, I usually leave mine plugged in
> but turned off at the mains so the case is earthed.
> Use a soft brush to clean out any accumulated dust - particularly around
> the fans and heat sinks and the PSU (be extra careful, the capacitors hold
> a healthy charge for a long time), if you brush it all into the corner of
> a case you can hoover it out (obviously you need to treat it gently,
> pretend you're on a first date).
> Check everything is seated properly and all cables (data and power) are
> properly attached.
> Keep an eye open for signs of burning/over heating on any components.
>
> Put the side back on and re-boot.
> Run memtest as Dennis suggested, the Prime95 torture test is also good for
> giving things a good thrashing. Run the tests over night and then check
> (a) for any errors and (b) the CPU temperature.
>
> Have you added any hardware since the PC was bought/built - if so you may
> be pushing your PSU.
> Is the main board battery healthy (they have a life of about 5 years).
>
> That ought to get you started on the route to diagnosis.
>
> --
> Jeff Gaines Damerham Hampshire UK
> "Why is it that when we talk to God we're said to be praying,
> but when God talks to us we're schizophrenic?"

 

[Jeff Gaines]

Re: System Unstable

On 31/08/2008 in message <#VrqGRwCJHA.524@TK2MSFTNGP06.phx.gbl> Clayton
wrote:

>Hi,
>It's a Dell Precision 390 about a year old now.
>I've replaced the memory when I got it and graphics card, no problems
>since then. however I added one of these drives and noticed problems after
>that http://www.westerndigital.com/en/products/Products.asp?DriveID=494
>but have run tests on the drive and all ok.

Wow, faster than a speeding bullet!

Is there any way of running the PC with it disconnected just in case it's
causing problems? Bit difficult if your OS is on it


>I'll run that Prime95 you suggested and another test on the memory
>overnight and arrange for a PSU replacement.

That new HD of yours is very low power usage, I wouldn't have thought it
would tip the balance on the PSU unless Dell have really designed down to
a price.

I have a power meter that plugs into the mains socket then you plug an
appliance in it and it gives a reading of power usage. My home build (X48
board, Q9450, 2 x DVD, 3 x HD, 8 GB RAM and a 9600GT graphics card) uses
220 watts at tick-over and around 290 running Prime 95 flat out on 2 of
the cores. I fitted a 750 watt PSU to allow for expansion.

--
Jeff Gaines Damerham Hampshire UK
All those who believe in psychokinesis raise my hand.

 

[Charlie Russel - MVP]

Re: System Unstable

Adding the drive does two things - it increases the load on your PSU, and
increases the overall heat in the case. The heat may well be localized - if
the drive is mounted in a location that doesn't have good airflow, for
example, it could be the drive itself that's overheating. If it's just below
a critical component, it could be overheating that component, while the rest
of the case/board appears to still be cool.

--
Charlie.
http://msmvps.com/blogs/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel

"Clayton" <claytonbNOSPAM@xtra.co.nz> wrote in message
news:%23VrqGRwCJHA.524@TK2MSFTNGP06.phx.gbl...
> Hi,
> It's a Dell Precision 390 about a year old now.
> I've replaced the memory when I got it and graphics card, no problems
> since then. however I added one of these drives and noticed problems after
> that http://www.westerndigital.com/en/products/Products.asp?DriveID=494
> but have run tests on the drive and all ok.
>
> I ran memtest last week, 10 passes I think and that was ok, all my sensor
> temps CPU, HDD, GPU etc are around 30 degrees
> The problems I was having with Vista 64 was not responding and XP 64 was
> BSOD, would that be the same problems as I never got any stop errors with
> Vista 64.
>
> I'll run that Prime95 you suggested and another test on the memory
> overnight and arrange for a PSU replacement.
>
> cheers Jeff
>
>
>
>
> "Jeff Gaines" <whitedragon@newsgroups.nospam> wrote in message
> news:xn0fukg37i7bnu000@msnews.microsoft.com...
>> On 30/08/2008 in message <u#SJD1uCJHA.5316@TK2MSFTNGP04.phx.gbl> Clayton
>> wrote:
>>
>>>I really need some help here, I have no idea where to start, I've googled
>>>until the cows come home
>>>Excuse the typing errors, my spell check has stop working for some reason
>>
>> If it happens on both Vista and XP it may be a hardware or heat issue.
>>
>> I don't know if your machine is homebuilt or shop bought but I would:
>>
>> Get it on a table where you can see it, I usually leave mine plugged in
>> but turned off at the mains so the case is earthed.
>> Use a soft brush to clean out any accumulated dust - particularly around
>> the fans and heat sinks and the PSU (be extra careful, the capacitors
>> hold a healthy charge for a long time), if you brush it all into the
>> corner of a case you can hoover it out (obviously you need to treat it
>> gently, pretend you're on a first date).
>> Check everything is seated properly and all cables (data and power) are
>> properly attached.
>> Keep an eye open for signs of burning/over heating on any components.
>>
>> Put the side back on and re-boot.
>> Run memtest as Dennis suggested, the Prime95 torture test is also good
>> for giving things a good thrashing. Run the tests over night and then
>> check (a) for any errors and (b) the CPU temperature.
>>
>> Have you added any hardware since the PC was bought/built - if so you may
>> be pushing your PSU.
>> Is the main board battery healthy (they have a life of about 5 years).
>>
>> That ought to get you started on the route to diagnosis.
>>
>> --
>> Jeff Gaines Damerham Hampshire UK
>> "Why is it that when we talk to God we're said to be praying,
>> but when God talks to us we're schizophrenic?"
>
>

 

[Hal9000]

Re: System Unstable

Clayton - I have a two week old top-of-the-line HP multi-media system.

Just this morning I was simply doing a routine shut down. All applications
were closed. The OS froze. It took about 2 minutes for Task Manager to
open and when it did it indicated over 5.5BG of ram was being used and the
CPU usages was at 70%. That's a major issue. I look forward to this
happening at times in the future. I have a number of smaller issues with
the OS. It, just like all other versions of Windows, absolutely refuses to
remember window sizes and locations. I just leave every window I open all
stacked on the desktop. It's easier to sort and find the one I want from
there than to resize and position new ones. This one also refuses to
indicate an empty recycle bin when it is. I've done the 'properties |
Icons' routine so many times I just now pay no attention to the full icon.

I've gone from XP home to XP pro to Vista home to now Vista home premium 64.
Oh - - - how I long for the XP days again.



"Clayton" <claytonb@xtra.co.nz> wrote in message
news:u%23SJD1uCJHA.5316@TK2MSFTNGP04.phx.gbl...
>A couple of weeks ago I post a message about my Vista 64 Bit OS starting to
>not respond to any commands and having to force a reboot on a regular basis
>ending in a format/reinstallation.
>
> Someone suggested driver issues or imcompatable software.
>
> I have ended up going back to XP 64 Bit and after a few days all sorts of
> things started happenning, but the main thing was BSOD Stop c000021a fatal
> system error.
> Other issues started to rear it's ugly face RCP, SERVICES.EXE with shut
> down in 30 secs or so.
> Tried to do a last known configuration then recieved a BSOD 0x0000050
> Win32k.sys and also a 0xc0000005 BSOD.
> I have had the motherboard replaced incase that was the problem. I have
> DrWatson capturing errors and so far all refer to explorer.exe / shell32,
> browseui, msgina, with code c000005
>
> I have also used msconfig/services to stop all non microsoft programs from
> loading
>
> I really need some help here, I have no idea where to start, I've googled
> until the cows come home
> Excuse the typing errors, my spell check has stop working for some reason
>
>

 

[Clayton]

Re: System Unstable

Been running a stable system for a few days after a clean install, then this
morning whil;e transferring files to another drive the system automatically
restarted and said Drive 0 not found, powered down the system and check the
cables on the drive 0 and looked ok then went into the BIOS and looked ok
there so I restarted and everything was ok, could this be the problem I am
having? HDD sensor shows no major heat increase, went into Event Viewer and
all I could see there was Event ID: 6008 The previous system shutdown at
(TIME) (DATE) was unexpected.
Strange!!


"Hal9000" <northx3@yahoo.com> wrote in message
news:uUJ6Wz9CJHA.4436@TK2MSFTNGP02.phx.gbl...
> Clayton - I have a two week old top-of-the-line HP multi-media system.
>
> Just this morning I was simply doing a routine shut down. All
> applications were closed. The OS froze. It took about 2 minutes for Task
> Manager to open and when it did it indicated over 5.5BG of ram was being
> used and the CPU usages was at 70%. That's a major issue. I look forward
> to this happening at times in the future. I have a number of smaller
> issues with the OS. It, just like all other versions of Windows,
> absolutely refuses to remember window sizes and locations. I just leave
> every window I open all stacked on the desktop. It's easier to sort and
> find the one I want from there than to resize and position new ones. This
> one also refuses to indicate an empty recycle bin when it is. I've done
> the 'properties | Icons' routine so many times I just now pay no attention
> to the full icon.
>
> I've gone from XP home to XP pro to Vista home to now Vista home premium
> 64. Oh - - - how I long for the XP days again.
>
>
>
> "Clayton" <claytonb@xtra.co.nz> wrote in message
> news:u%23SJD1uCJHA.5316@TK2MSFTNGP04.phx.gbl...
>>A couple of weeks ago I post a message about my Vista 64 Bit OS starting
>>to not respond to any commands and having to force a reboot on a regular
>>basis ending in a format/reinstallation.
>>
>> Someone suggested driver issues or imcompatable software.
>>
>> I have ended up going back to XP 64 Bit and after a few days all sorts of
>> things started happenning, but the main thing was BSOD Stop c000021a
>> fatal system error.
>> Other issues started to rear it's ugly face RCP, SERVICES.EXE with shut
>> down in 30 secs or so.
>> Tried to do a last known configuration then recieved a BSOD 0x0000050
>> Win32k.sys and also a 0xc0000005 BSOD.
>> I have had the motherboard replaced incase that was the problem. I have
>> DrWatson capturing errors and so far all refer to explorer.exe / shell32,
>> browseui, msgina, with code c000005
>>
>> I have also used msconfig/services to stop all non microsoft programs
>> from loading
>>
>> I really need some help here, I have no idea where to start, I've googled
>> until the cows come home
>> Excuse the typing errors, my spell check has stop working for some reason
>>
>>
>

 

[Clayton]

Re: System Unstable

System became unstable again, wouldn't shut down or restart had to wait a
few mins before anything happened, then got a message on screen saying Logon
Process has failed to create the security option dialog Failure: Security
Options.
It did finally restart so I checked Event Viewer and I can see 2 issues.

1. Event ID: 14 The shadow copies of volume C: were aborted because of an IO
failure on Volume C:
2. Event ID: 11 The device detected a controller error on
\Device\Ide\IdePort1

I hope this will help to troubleshoot my problems



"Clayton" <claytonbNOSPAM@xtra.co.nz> wrote in message
news:OJ4Y$vSEJHA.612@TK2MSFTNGP06.phx.gbl...
> Been running a stable system for a few days after a clean install, then
> this morning whil;e transferring files to another drive the system
> automatically restarted and said Drive 0 not found, powered down the
> system and check the cables on the drive 0 and looked ok then went into
> the BIOS and looked ok there so I restarted and everything was ok, could
> this be the problem I am having? HDD sensor shows no major heat increase,
> went into Event Viewer and all I could see there was Event ID: 6008 The
> previous system shutdown at (TIME) (DATE) was unexpected.
> Strange!!
>
>
> "Hal9000" <northx3@yahoo.com> wrote in message
> news:uUJ6Wz9CJHA.4436@TK2MSFTNGP02.phx.gbl...
>> Clayton - I have a two week old top-of-the-line HP multi-media system.
>>
>> Just this morning I was simply doing a routine shut down. All
>> applications were closed. The OS froze. It took about 2 minutes for
>> Task Manager to open and when it did it indicated over 5.5BG of ram was
>> being used and the CPU usages was at 70%. That's a major issue. I look
>> forward to this happening at times in the future. I have a number of
>> smaller issues with the OS. It, just like all other versions of Windows,
>> absolutely refuses to remember window sizes and locations. I just leave
>> every window I open all stacked on the desktop. It's easier to sort and
>> find the one I want from there than to resize and position new ones.
>> This one also refuses to indicate an empty recycle bin when it is. I've
>> done the 'properties | Icons' routine so many times I just now pay no
>> attention to the full icon.
>>
>> I've gone from XP home to XP pro to Vista home to now Vista home premium
>> 64. Oh - - - how I long for the XP days again.
>>
>>
>>
>> "Clayton" <claytonb@xtra.co.nz> wrote in message
>> news:u%23SJD1uCJHA.5316@TK2MSFTNGP04.phx.gbl...
>>>A couple of weeks ago I post a message about my Vista 64 Bit OS starting
>>>to not respond to any commands and having to force a reboot on a regular
>>>basis ending in a format/reinstallation.
>>>
>>> Someone suggested driver issues or imcompatable software.
>>>
>>> I have ended up going back to XP 64 Bit and after a few days all sorts
>>> of things started happenning, but the main thing was BSOD Stop c000021a
>>> fatal system error.
>>> Other issues started to rear it's ugly face RCP, SERVICES.EXE with shut
>>> down in 30 secs or so.
>>> Tried to do a last known configuration then recieved a BSOD 0x0000050
>>> Win32k.sys and also a 0xc0000005 BSOD.
>>> I have had the motherboard replaced incase that was the problem. I have
>>> DrWatson capturing errors and so far all refer to explorer.exe /
>>> shell32, browseui, msgina, with code c000005
>>>
>>> I have also used msconfig/services to stop all non microsoft programs
>>> from loading
>>>
>>> I really need some help here, I have no idea where to start, I've
>>> googled until the cows come home
>>> Excuse the typing errors, my spell check has stop working for some
>>> reason
>>>
>>>
>>
>

 

[Jeff Gaines]

Re: System Unstable

On 07/09/2008 in message <uj2gM#SEJHA.3604@TK2MSFTNGP06.phx.gbl> Clayton
wrote:

>System became unstable again, wouldn't shut down or restart had to wait a
>few mins before anything happened, then got a message on screen saying
>Logon Process has failed to create the security option dialog Failure:
>Security Options.
>It did finally restart so I checked Event Viewer and I can see 2 issues.
>
>1. Event ID: 14 The shadow copies of volume C: were aborted because of an
>IO failure on Volume C:
>2. Event ID: 11 The device detected a controller error on
>\Device\Ide\IdePort1
>
>I hope this will help to troubleshoot my problems

Is that the new drive or one of the originals?

--
Jeff Gaines Damerham Hampshire UK
This is as bad as it can get, but don't bet on it

 

[Clayton]

Re: System Unstable

The original drive Jeff, I do have another drive here.

I did install Diskeeper Pro Premium 2008 over the weekend and notice issues
this morning, removed it and so far so good, but I shouldn't speak too soon.



"Jeff Gaines" <whitedragon@newsgroups.nospam> wrote in message
news:xn0fuwnfc28dm3t001@msnews.microsoft.com...
> On 07/09/2008 in message <uj2gM#SEJHA.3604@TK2MSFTNGP06.phx.gbl> Clayton
> wrote:
>
>>System became unstable again, wouldn't shut down or restart had to wait a
>>few mins before anything happened, then got a message on screen saying
>>Logon Process has failed to create the security option dialog Failure:
>>Security Options.
>>It did finally restart so I checked Event Viewer and I can see 2 issues.
>>
>>1. Event ID: 14 The shadow copies of volume C: were aborted because of an
>>IO failure on Volume C:
>>2. Event ID: 11 The device detected a controller error on
>>\Device\Ide\IdePort1
>>
>>I hope this will help to troubleshoot my problems
>
> Is that the new drive or one of the originals?
>
> --
> Jeff Gaines Damerham Hampshire UK
> This is as bad as it can get, but don't bet on it

 

[Clayton]

Re: System Unstable

Good News

I brought a brand new system and transferred the hard drive over and it did
it again, so I eventually ran hard drive diagnosis tests on it and came back
with a I/O error on sector 6159543. 1 min into the test.

I did run the Western Digital diagnosis a few weeks back and it came up as
ok hence the reason why I was reluctant to replace it.
The new drive should arrive tomorrow, so I'll see how it goes.

cheers


"Clayton" <claytonbNOSPAM@xtra.co.nz> wrote in message
news:%23LpPafTEJHA.1460@TK2MSFTNGP03.phx.gbl...
> The original drive Jeff, I do have another drive here.
>
> I did install Diskeeper Pro Premium 2008 over the weekend and notice
> issues this morning, removed it and so far so good, but I shouldn't speak
> too soon.
>
>
>
> "Jeff Gaines" <whitedragon@newsgroups.nospam> wrote in message
> news:xn0fuwnfc28dm3t001@msnews.microsoft.com...
>> On 07/09/2008 in message <uj2gM#SEJHA.3604@TK2MSFTNGP06.phx.gbl> Clayton
>> wrote:
>>
>>>System became unstable again, wouldn't shut down or restart had to wait a
>>>few mins before anything happened, then got a message on screen saying
>>>Logon Process has failed to create the security option dialog Failure:
>>>Security Options.
>>>It did finally restart so I checked Event Viewer and I can see 2 issues.
>>>
>>>1. Event ID: 14 The shadow copies of volume C: were aborted because of an
>>>IO failure on Volume C:
>>>2. Event ID: 11 The device detected a controller error on
>>>\Device\Ide\IdePort1
>>>
>>>I hope this will help to troubleshoot my problems
>>
>> Is that the new drive or one of the originals?
>>
>> --
>> Jeff Gaines Damerham Hampshire UK
>> This is as bad as it can get, but don't bet on it
>