2003 server hangs after reboot

[rs121]

Hi All,

We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL
Server 2000, in which we always experience issues. The issue is that
Windows Server 2003 hangs after every reboot. Sometimes, it has also
bluescreened and has created a memory dump. First time, when it
bluescreened, the memory dump points to cpqteam.sys and the second time
it pointed to afd.sys. On speaking to HP, they asked us to update the
Proliant support pack and NCU, but that didn't helped for a longer
period. The Server will come to normal after 8 successive reboots. The
server also throws the event viewer with the following log such as
Browser error, during hang.

Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2,
PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM.

Troubleshooting done by us so far:

1) Network teaming uninstalled and re-installed
2) Network card drivers uninstalled and re-installed from device
manager.
3) HP PSP and NCU updated to new version
4) HP has replaced the motherboard too , but of no use.

Hence, I am posting my issue to all fellow members and kindly request
them to share their thoughts, If anyone would have experienced similar
issue in the past.

NOTE: we have the DNS and WINS Settings pointing to correct DNS and
WINS Servers.

Regards,
Ram


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[Mathieu CHATEAU]

Re: 2003 server hangs after reboot

Hello

-Did you run a hardware test (from hp if available) ? Especially on RAM &
CPU ?

You may activate crashoncontrol, so you will have a memory dump while it's
hanged.
To do so, add this key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters
name:CrashOnCtrlScroll
Type: dword
value: 1

After reboot, if you Hold down the right Control key then press the Scroll
Lock key twice, then a blue screen will be generated, and so a memory dump
with the state of the server.

--
Cordialement,
Mathieu CHATEAU
English blog: http://lordoftheping.blogspot.com
French blog: http://www.lotp.fr

"rs121" <rs121.3f10bb@DoNotSpam.com> a écrit dans le message de
news:rs121.3f10bb@DoNotSpam.com...
>
> Hi All,
>
> We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL
> Server 2000, in which we always experience issues. The issue is that
> Windows Server 2003 hangs after every reboot. Sometimes, it has also
> bluescreened and has created a memory dump. First time, when it
> bluescreened, the memory dump points to cpqteam.sys and the second time
> it pointed to afd.sys. On speaking to HP, they asked us to update the
> Proliant support pack and NCU, but that didn't helped for a longer
> period. The Server will come to normal after 8 successive reboots. The
> server also throws the event viewer with the following log such as
> Browser error, during hang.
>
> Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2,
> PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM.
>
> Troubleshooting done by us so far:
>
> 1) Network teaming uninstalled and re-installed
> 2) Network card drivers uninstalled and re-installed from device
> manager.
> 3) HP PSP and NCU updated to new version
> 4) HP has replaced the motherboard too , but of no use.
>
> Hence, I am posting my issue to all fellow members and kindly request
> them to share their thoughts, If anyone would have experienced similar
> issue in the past.
>
> NOTE: we have the DNS and WINS Settings pointing to correct DNS and
> WINS Servers.
>
> Regards,
> Ram
>
>
> --
> rs121
> ------------------------------------------------------------------------
> rs121's Profile: http://forums.techarena.in/members/rs121.htm
> View this thread:
> http://forums.techarena.in/windows-server-help/1030224.htm
>
> http://forums.techarena.in
>

 

[Mathieu CHATEAU]

Re: 2003 server hangs after reboot

by the way, the official KB about it:

Windows feature lets you generate a memory dump file by using the keyboard
http://support.microsoft.com/kb/Q244139/en-US/


--
Cordialement,
Mathieu CHATEAU
English blog: http://lordoftheping.blogspot.com
French blog: http://www.lotp.fr

"rs121" <rs121.3f10bb@DoNotSpam.com> a écrit dans le message de
news:rs121.3f10bb@DoNotSpam.com...
>
> Hi All,
>
> We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL
> Server 2000, in which we always experience issues. The issue is that
> Windows Server 2003 hangs after every reboot. Sometimes, it has also
> bluescreened and has created a memory dump. First time, when it
> bluescreened, the memory dump points to cpqteam.sys and the second time
> it pointed to afd.sys. On speaking to HP, they asked us to update the
> Proliant support pack and NCU, but that didn't helped for a longer
> period. The Server will come to normal after 8 successive reboots. The
> server also throws the event viewer with the following log such as
> Browser error, during hang.
>
> Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2,
> PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM.
>
> Troubleshooting done by us so far:
>
> 1) Network teaming uninstalled and re-installed
> 2) Network card drivers uninstalled and re-installed from device
> manager.
> 3) HP PSP and NCU updated to new version
> 4) HP has replaced the motherboard too , but of no use.
>
> Hence, I am posting my issue to all fellow members and kindly request
> them to share their thoughts, If anyone would have experienced similar
> issue in the past.
>
> NOTE: we have the DNS and WINS Settings pointing to correct DNS and
> WINS Servers.
>
> Regards,
> Ram
>
>
> --
> rs121
> ------------------------------------------------------------------------
> rs121's Profile: http://forums.techarena.in/members/rs121.htm
> View this thread:
> http://forums.techarena.in/windows-server-help/1030224.htm
>
> http://forums.techarena.in
>

 

[Dusko Savatovic]

Re: 2003 server hangs after reboot

If you get bluescreen, you definitely have hardware error.
You should insist that it is repaired.
If you can test without network teaming.

HP should keep replacing other components as well, not just motherboard.



"rs121" <rs121.3f10bb@DoNotSpam.com> wrote in message
news:rs121.3f10bb@DoNotSpam.com...
>
> Hi All,
>
> We have a Windows 2003 server ( Model: HP Proliant DL385 ) running SQL
> Server 2000, in which we always experience issues. The issue is that
> Windows Server 2003 hangs after every reboot. Sometimes, it has also
> bluescreened and has created a memory dump. First time, when it
> bluescreened, the memory dump points to cpqteam.sys and the second time
> it pointed to afd.sys. On speaking to HP, they asked us to update the
> Proliant support pack and NCU, but that didn't helped for a longer
> period. The Server will come to normal after 8 successive reboots. The
> server also throws the event viewer with the following log such as
> Browser error, during hang.
>
> Model is HP DL385 G2, OS: Windows 2003 server standard edition R2 SP2,
> PSP 8.10, MAD opteron 2.4Ghz prcoessor and 4GB RAM.
>
> Troubleshooting done by us so far:
>
> 1) Network teaming uninstalled and re-installed
> 2) Network card drivers uninstalled and re-installed from device
> manager.
> 3) HP PSP and NCU updated to new version
> 4) HP has replaced the motherboard too , but of no use.
>
> Hence, I am posting my issue to all fellow members and kindly request
> them to share their thoughts, If anyone would have experienced similar
> issue in the past.
>
> NOTE: we have the DNS and WINS Settings pointing to correct DNS and
> WINS Servers.
>
> Regards,
> Ram
>
>
> --
> rs121
> ------------------------------------------------------------------------
> rs121's Profile: http://forums.techarena.in/members/rs121.htm
> View this thread:
> http://forums.techarena.in/windows-server-help/1030224.htm
>
> http://forums.techarena.in
>