M
MartynB
Guest
The IE7 Security Update KB953838 has been repeatedly failing to install with
the Error Code: 0x8007F0F1. The machine is XP 5.1 (Build
2600.xpsp.080413-2111 : Service Pack 3). The Windows Update Agent seems to
be version 7.2.6001.784.
Any ideas how to proceed with this files incompatibility?
Here is an extract from KB953838-IE7.log:-
0.657:
================================================================================
0.657: 2008/09/05 10:12:51.890 (local)
0.657:
C:\WINDOWS\SoftwareDistribution\Download\4876af30f94bc82dba286f4119bb3305\update\update.exe
(version 6.2.29.0)
0.657: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.672: Hotfix started with following command line: -q -z -er
/ParentInfo:9c623dee48468c49a6600f3daf067447
0.672: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
Greater or Equal To 7.0.5730.11
0.672: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
Less Than 7.1.0.0
0.672: Condition succeeded for section Test.IE7Install.Section in Line 1 of
PreRequisite
1.063: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
error 0x2
1.063: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
error 0x2
1.063: DoInstallation: CleanPFR failed: 0x2
1.063: SetProductTypes: InfProductBuildType=BuildType.Sel
1.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.063: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\4876af30f94bc82dba286f4119bb3305\update\update_SP2GDR.inf
failed
1.063: CreateUninstall = 1,Directory = C:\WINDOWS\ie7updates\KB953838-IE7
1.063: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
1.110: BuildCabinetManifest: update.url absent
1.110: Starting AnalyzeComponents
1.110: AnalyzePhaseZero used 0 ticks
1.110: No c:\windows\INF\updtblk.inf file.
1.110: OEM file scan used 0 ticks
1.250: AnalyzePhaseOne: used 140 ticks
1.250: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.250: AnalyzeComponents: Hotpatching is disabled.
1.250: FindFirstFile c:\windows\$hf_mig$\*.*
1.250: KB953838 Setup encountered an error: The update.ver file is not
correct.
1.407: AnalyzeForBranching: files installed on target workstation are from
sp3bta branch which is incompatible with sp2gdr branch
1.407: AnalyzeForBranching: files installed on target workstation are from
sp3bta branch which is incompatible with sp2gdr branch
1.516: AnalyzeForBranching used 266 ticks.
4.391: AnalyzePhaseTwo used 2875 ticks
4.391: AnalyzePhaseThree used 0 ticks
4.391: AnalyzePhaseFive used 0 ticks
4.391: AnalyzePhaseSix used 0 ticks
4.391: AnalyzeComponents used 3281 ticks
4.391: Downloading 0 files
4.391: bPatchMode = FALSE
4.391: Inventory complete: ReturnStatus=0, 3328 ticks
4.391: KB953838 Setup encountered an error: Files from the package are
incompatible with files on your system.
4.438: Files from the package are incompatible with files on your system.
4.438: Update.exe extended error code = 0xf0f1
And an extract from WindowsUpdate.log :-
2008-09-05 10:12:49:031 1112 f4c COMAPI -------------
2008-09-05 10:12:49:031 1112 f4c COMAPI -- START -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:49:031 1112 f4c COMAPI ---------
2008-09-05 10:12:49:031 1112 f4c COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-09-05 10:12:49:031 1112 f4c COMAPI - Updates in request: 1
2008-09-05 10:12:49:031 1112 f4c COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-09-05 10:12:49:031 1168 824 Agent *************
2008-09-05 10:12:49:031 1168 824 Agent ** START ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-09-05 10:12:49:031 1168 824 Agent *********
2008-09-05 10:12:49:031 1112 f4c COMAPI - Updates to install = 1
2008-09-05 10:12:49:031 1112 f4c COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:49:031 1168 824 Agent * Updates to install = 1
2008-09-05 10:12:49:312 1168 824 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB953838)
2008-09-05 10:12:49:312 1168 824 Agent * UpdateId =
{D1ABF450-4A72-49DD-BAFE-8AF9E320E133}.104
2008-09-05 10:12:49:312 1168 824 Agent * Bundles 1 updates:
2008-09-05 10:12:49:312 1168 824 Agent *
{C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104
2008-09-05 10:12:51:000 1168 824 Handler Attempting to create remote handler
process as ******\??????? in session 0
2008-09-05 10:12:51:171 1168 824 DnldMgr Preparing update for install,
updateId = {C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104.
2008-09-05 10:12:51:171 2884 388 Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0400) ===========
2008-09-05 10:12:51:171 2884 388 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-09-05 10:12:51:171 2884 388 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-09-05 10:12:51:171 2884 388 Handler :::::::::::::
2008-09-05 10:12:51:171 2884 388 Handler :: START :: Handler: Windows Patch
Install
2008-09-05 10:12:51:171 2884 388 Handler :::::::::
2008-09-05 10:12:51:171 2884 388 Handler : Updates to install = 1
2008-09-05 10:12:51:171 2884 388 Handler : Installing update
{C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104
2008-09-05 10:12:51:171 2884 db4 Handler Installing with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\4876af30f94bc82dba286f4119bb3305.
2008-09-05 10:12:55:875 2884 db4 Handler Install completed with 0x8007f0f1.
2008-09-05 10:12:55:875 2884 388 Handler FATAL: UH: 0x8007f0f1:
InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate
2008-09-05 10:12:55:875 2884 388 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x8007f0f1, disabled
until reboot = No, reboot required = No
2008-09-05 10:12:55:875 2884 388 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-09-05 10:12:55:875 2884 388 Handler :::::::::
2008-09-05 10:12:55:875 2884 388 Handler :: END :: Handler: Windows Patch
Install
2008-09-05 10:12:55:875 2884 388 Handler :::::::::::::
2008-09-05 10:12:55:937 1168 824 Agent *********
2008-09-05 10:12:55:937 1168 824 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-09-05 10:12:55:937 1168 7e4 AU Triggering Offline detection
(non-interactive)
2008-09-05 10:12:55:937 1112 b0c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:55:937 1112 b0c COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-09-05 10:12:55:937 1112 b0c COMAPI - Reboot required = No
2008-09-05 10:12:55:937 1112 b0c COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-09-05 10:12:55:937 1112 b0c COMAPI ---------
2008-09-05 10:12:55:937 1112 b0c COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:55:937 1112 b0c COMAPI -------------
2008-09-05 10:12:55:937 1168 7e4 AU #############
2008-09-05 10:12:55:937 1168 7e4 AU ## START ## AU: Search for updates
2008-09-05 10:12:55:937 1168 7e4 AU #########
2008-09-05 10:12:55:937 1168 824 Agent *************
2008-09-05 10:12:55:937 1168 7e4 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {FA3D7235-0351-4185-9AB1-CC41C14CC295}]
2008-09-05 10:12:55:937 1168 f78 Agent *************
2008-09-05 10:12:55:937 1168 f78 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-09-05 10:12:55:937 1168 f78 Agent *********
2008-09-05 10:12:55:937 1168 f78 Agent * Online = No; Ignore download
priority = No
2008-09-05 10:12:55:937 1168 f78 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-09-05 10:12:55:953 1168 f78 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-09-05 10:12:55:953 1168 f78 Agent * Search Scope = {Machine}
the Error Code: 0x8007F0F1. The machine is XP 5.1 (Build
2600.xpsp.080413-2111 : Service Pack 3). The Windows Update Agent seems to
be version 7.2.6001.784.
Any ideas how to proceed with this files incompatibility?
Here is an extract from KB953838-IE7.log:-
0.657:
================================================================================
0.657: 2008/09/05 10:12:51.890 (local)
0.657:
C:\WINDOWS\SoftwareDistribution\Download\4876af30f94bc82dba286f4119bb3305\update\update.exe
(version 6.2.29.0)
0.657: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.672: Hotfix started with following command line: -q -z -er
/ParentInfo:9c623dee48468c49a6600f3daf067447
0.672: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
Greater or Equal To 7.0.5730.11
0.672: FileVersion of C:\Program Files\Internet Explorer\iexplore.exe is
Less Than 7.1.0.0
0.672: Condition succeeded for section Test.IE7Install.Section in Line 1 of
PreRequisite
1.063: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
error 0x2
1.063: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
error 0x2
1.063: DoInstallation: CleanPFR failed: 0x2
1.063: SetProductTypes: InfProductBuildType=BuildType.Sel
1.063: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.063: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\4876af30f94bc82dba286f4119bb3305\update\update_SP2GDR.inf
failed
1.063: CreateUninstall = 1,Directory = C:\WINDOWS\ie7updates\KB953838-IE7
1.063: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
1.110: BuildCabinetManifest: update.url absent
1.110: Starting AnalyzeComponents
1.110: AnalyzePhaseZero used 0 ticks
1.110: No c:\windows\INF\updtblk.inf file.
1.110: OEM file scan used 0 ticks
1.250: AnalyzePhaseOne: used 140 ticks
1.250: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.250: AnalyzeComponents: Hotpatching is disabled.
1.250: FindFirstFile c:\windows\$hf_mig$\*.*
1.250: KB953838 Setup encountered an error: The update.ver file is not
correct.
1.407: AnalyzeForBranching: files installed on target workstation are from
sp3bta branch which is incompatible with sp2gdr branch
1.407: AnalyzeForBranching: files installed on target workstation are from
sp3bta branch which is incompatible with sp2gdr branch
1.516: AnalyzeForBranching used 266 ticks.
4.391: AnalyzePhaseTwo used 2875 ticks
4.391: AnalyzePhaseThree used 0 ticks
4.391: AnalyzePhaseFive used 0 ticks
4.391: AnalyzePhaseSix used 0 ticks
4.391: AnalyzeComponents used 3281 ticks
4.391: Downloading 0 files
4.391: bPatchMode = FALSE
4.391: Inventory complete: ReturnStatus=0, 3328 ticks
4.391: KB953838 Setup encountered an error: Files from the package are
incompatible with files on your system.
4.438: Files from the package are incompatible with files on your system.
4.438: Update.exe extended error code = 0xf0f1
And an extract from WindowsUpdate.log :-
2008-09-05 10:12:49:031 1112 f4c COMAPI -------------
2008-09-05 10:12:49:031 1112 f4c COMAPI -- START -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:49:031 1112 f4c COMAPI ---------
2008-09-05 10:12:49:031 1112 f4c COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-09-05 10:12:49:031 1112 f4c COMAPI - Updates in request: 1
2008-09-05 10:12:49:031 1112 f4c COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-09-05 10:12:49:031 1168 824 Agent *************
2008-09-05 10:12:49:031 1168 824 Agent ** START ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-09-05 10:12:49:031 1168 824 Agent *********
2008-09-05 10:12:49:031 1112 f4c COMAPI - Updates to install = 1
2008-09-05 10:12:49:031 1112 f4c COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:49:031 1168 824 Agent * Updates to install = 1
2008-09-05 10:12:49:312 1168 824 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB953838)
2008-09-05 10:12:49:312 1168 824 Agent * UpdateId =
{D1ABF450-4A72-49DD-BAFE-8AF9E320E133}.104
2008-09-05 10:12:49:312 1168 824 Agent * Bundles 1 updates:
2008-09-05 10:12:49:312 1168 824 Agent *
{C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104
2008-09-05 10:12:51:000 1168 824 Handler Attempting to create remote handler
process as ******\??????? in session 0
2008-09-05 10:12:51:171 1168 824 DnldMgr Preparing update for install,
updateId = {C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104.
2008-09-05 10:12:51:171 2884 388 Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0400) ===========
2008-09-05 10:12:51:171 2884 388 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-09-05 10:12:51:171 2884 388 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-09-05 10:12:51:171 2884 388 Handler :::::::::::::
2008-09-05 10:12:51:171 2884 388 Handler :: START :: Handler: Windows Patch
Install
2008-09-05 10:12:51:171 2884 388 Handler :::::::::
2008-09-05 10:12:51:171 2884 388 Handler : Updates to install = 1
2008-09-05 10:12:51:171 2884 388 Handler : Installing update
{C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.104
2008-09-05 10:12:51:171 2884 db4 Handler Installing with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\4876af30f94bc82dba286f4119bb3305.
2008-09-05 10:12:55:875 2884 db4 Handler Install completed with 0x8007f0f1.
2008-09-05 10:12:55:875 2884 388 Handler FATAL: UH: 0x8007f0f1:
InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate
2008-09-05 10:12:55:875 2884 388 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x8007f0f1, disabled
until reboot = No, reboot required = No
2008-09-05 10:12:55:875 2884 388 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-09-05 10:12:55:875 2884 388 Handler :::::::::
2008-09-05 10:12:55:875 2884 388 Handler :: END :: Handler: Windows Patch
Install
2008-09-05 10:12:55:875 2884 388 Handler :::::::::::::
2008-09-05 10:12:55:937 1168 824 Agent *********
2008-09-05 10:12:55:937 1168 824 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-09-05 10:12:55:937 1168 7e4 AU Triggering Offline detection
(non-interactive)
2008-09-05 10:12:55:937 1112 b0c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:55:937 1112 b0c COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-09-05 10:12:55:937 1112 b0c COMAPI - Reboot required = No
2008-09-05 10:12:55:937 1112 b0c COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-09-05 10:12:55:937 1112 b0c COMAPI ---------
2008-09-05 10:12:55:937 1112 b0c COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-09-05 10:12:55:937 1112 b0c COMAPI -------------
2008-09-05 10:12:55:937 1168 7e4 AU #############
2008-09-05 10:12:55:937 1168 7e4 AU ## START ## AU: Search for updates
2008-09-05 10:12:55:937 1168 7e4 AU #########
2008-09-05 10:12:55:937 1168 824 Agent *************
2008-09-05 10:12:55:937 1168 7e4 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {FA3D7235-0351-4185-9AB1-CC41C14CC295}]
2008-09-05 10:12:55:937 1168 f78 Agent *************
2008-09-05 10:12:55:937 1168 f78 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-09-05 10:12:55:937 1168 f78 Agent *********
2008-09-05 10:12:55:937 1168 f78 Agent * Online = No; Ignore download
priority = No
2008-09-05 10:12:55:937 1168 f78 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-09-05 10:12:55:953 1168 f78 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-09-05 10:12:55:953 1168 f78 Agent * Search Scope = {Machine}