Re: wuauclt.exe problem and 0x800706BE error

  • Thread starter Thread starter Rick
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Rick

Guest
Re: wuauclt.exe problem and 0x800706BE error

I am having the same problem. I followed your instructions but my file
location is C:\Prefetch\windowsupdateagent30-X86.EXE-161AFEDO.pf I am not
able to open and modify the file. Any suggestions? Thanks!

"MowGreen [MVP]" wrote:

> 0x800706BE RPC_S_CALL_FAILED
>
> Download and save the latest version of the Windows Update Agent:
>
> For 32-bit Windows versions [Win 2K, XP, Vista]
> http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe
>
> For 64-bit Windows versions
> http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x64.exe
>
> After the download is completed, close the browser and any other open
> programs.
> *TEMPORARILY* disable the installed antivirus software from real time
> monitoring of the system. Consult the Help file of the installed AV or
> visit the manufacturer's web site for details on how to do so.
>
> Now run WindowsUpdateAgent30-xXX.exe [XX is for either the 32 or 64 bit
> Windows version installed]
>
> *REENABLE* the AV software so that real time monitoring is Enabled
>
> Did that resolve the issue ?
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Craig wrote:
>
> > Hi - I also have the "wuauclt.exe encountered a problem...." etc error
> > message when Automatic Updates are enabled, and Automatic updates
> > fail....could not access the page...I get the error number "0x800706BE".
> >
> > Does anyone know how I can fix this?
> > thanks
>
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

Rick wrote:

> I am having the same problem. I followed your instructions but my file
> location is C:\Prefetch\windowsupdateagent30-X86.EXE-161AFEDO.pf I am not
> able to open and modify the file. Any suggestions? Thanks!

I suspect that means the file has not finished downloading yet.

Harry.
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

I downloaded the file to my desktop. Closed all programs and double clicked
the icon. I got the message that it was already installed. I searched for
the file location and found it as noted below?

"Harry Johnston [MVP]" wrote:

> Rick wrote:
>
> > I am having the same problem. I followed your instructions but my file
> > location is C:\Prefetch\windowsupdateagent30-X86.EXE-161AFEDO.pf I am not
> > able to open and modify the file. Any suggestions? Thanks!
>
> I suspect that means the file has not finished downloading yet.
>
> Harry.
>
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

Rick wrote:

> I downloaded the file to my desktop. Closed all programs and double clicked
> the icon. I got the message that it was already installed. I searched for
> the file location and found it as noted below?

Ah, my mistake. That's an interim copy of the file used by Windows, just ignore it.

Move the downloaded file from the desktop to the top of the C: drive.

Then go to the Start Menu, select Run, type "cmd /k
c:\windowsupdateagent-x86.exe /wuforce" (without the quote marks) and press OK.

Harry.
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

Harry,
I followed your instructions, but had to add "30" after agent. The command
worked and I was able to execute the file. I rebooted the machine, but when
it restarted I had to clear 35 wuauclt.exe problem windows to continue. I
also closed all programs and my AV software before initializing the command.
I appears to be getting worse as I used to only clear 10 or 15 error
messages. As soon as I go to the windows update page I get bombarded with
the error messages again. I appreciate your assistance with this annoying
problem.

"Harry Johnston [MVP]" wrote:

> Rick wrote:
>
> > I downloaded the file to my desktop. Closed all programs and double clicked
> > the icon. I got the message that it was already installed. I searched for
> > the file location and found it as noted below?
>
> Ah, my mistake. That's an interim copy of the file used by Windows, just ignore it.
>
> Move the downloaded file from the desktop to the top of the C: drive.
>
> Then go to the Start Menu, select Run, type "cmd /k
> c:\windowsupdateagent-x86.exe /wuforce" (without the quote marks) and press OK.
>
> Harry.
>
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

Rick wrote:

> I followed your instructions, but had to add "30" after agent.

Ahem. Yes, that's right. Apparently I wasn't having a good brain day yesterday.

> The command
> worked and I was able to execute the file. I rebooted the machine, but when
> it restarted I had to clear 35 wuauclt.exe problem windows to continue. I
> also closed all programs and my AV software before initializing the command.

Please post the last hundred or so lines from WindowsUpdate.log, which you can
open by going to the Start Menu, selecting Run, typing "WindowsUpdate.log"
(without the quotes) and pressing OK.

At this point I'm inclined to think your machine is infected (or otherwise
seriously stuffed up) but let's see if the log shows anything useful before
jumping to conclusions.

Harry.
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

Requested log file

2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
0x80248011.
2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
CClientCallRecorder::EnumerateService with error 0x80248011
2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
ISusInternal::EnumerateService failed, hr=80248011
2008-09-10 21:47:40:562 1276 274 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-09-10 21:47:40:562 1276 274 AU ########### AU: Initializing Automatic
Updates ###########
2008-09-10 21:47:40:562 1276 274 AU AU setting next detection timeout to
2008-09-11 01:47:40
2008-09-10 21:47:49:218 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:47:56:281 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:48:02:609 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:48:02:609 1276 274 Agent WARNING: GetServiceList failed with
error 0x80248011.
2008-09-10 21:48:02:609 1276 274 AU WARNING: QueryRegisteredProvider failed
with error 0x80248011
2008-09-10 21:48:02:609 1276 274 AU # Approval type: Scheduled (User
preference)
2008-09-10 21:48:02:609 1276 274 AU # Scheduled install day/time: Every
day at 3:00
2008-09-10 21:48:02:609 1276 274 AU # Auto-install minor updates: Yes
(User preference)
2008-09-10 21:48:08:875 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:48:15:156 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:48:21:984 1276 274 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-10 21:48:21:984 1276 274 AU FATAL: Failed to get session from
datastore, error = 0x80248011
2008-09-10 21:48:21:984 1276 274 AU FATAL: Failed to Unserialize from data
store, error = 0x80248011
2008-09-10 21:48:21:984 1276 274 AU # WARNING: Exit code = 0x80248011
2008-09-10 21:48:21:984 1276 274 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-09-10 21:48:21:984 1276 274 AU WARNING: InitAUComponents Failed, will
restart AU in 30 mins, error = 0x80248011
2008-09-10 21:48:21:984 1276 274 AU AU Restart required....
2008-09-10 22:11:18:921 2400 9ac Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0400) ===========
2008-09-10 22:11:18:921 2400 9ac Misc = Process: C:\WINDOWS\Explorer.EXE
2008-09-10 22:11:18:921 2400 9ac Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-09-10 22:11:18:921 2400 9ac Shutdwn Install at shutdown: no updates to
install
2008-09-10 22:11:18:921 2400 9ac Shutdwn FATAL: WUCheckForUpdatesAtShutdown
failed, hr=80080005
2008-09-10 22:14:13:515 932 de0 Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0400) ===========
2008-09-10 22:14:13:515 932 de0 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2008-09-10 22:14:13:515 932 de0 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-09-10 22:14:13:515 932 de0 Shutdwn FATAL: WUAutoUpdateAtShutdown
failed, hr=80080005
2008-09-10 22:14:16:593 1276 274 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-09-10 22:14:16:703 1276 274 Service *********
2008-09-10 22:14:16:703 1276 274 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2008-09-10 22:14:16:703 1276 274 Service *************
2008-09-11 15:54:47:656 1276 2b4 Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0400) ===========
2008-09-11 15:54:47:703 1276 2b4 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2008-09-11 15:54:47:703 1276 2b4 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-09-11 15:54:47:656 1276 2b4 Service *************
2008-09-11 15:54:47:703 1276 2b4 Service ** START ** Service: Service startup
2008-09-11 15:54:47:703 1276 2b4 Service *********
2008-09-11 15:54:49:937 1276 2b4 Misc Registering binary:
C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wuapi.dll"
2008-09-11 15:54:51:140 1276 2b4 Misc Registering binary:
C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wups.dll"
2008-09-11 15:54:51:390 1276 2b4 Misc Registering binary:
C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wups2.dll"
2008-09-11 15:54:51:843 1276 2b4 Agent * WU client version 7.2.6001.784
2008-09-11 15:54:51:859 1276 2b4 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2008-09-11 15:54:51:859 1276 2b4 Agent * Access type: No proxy
2008-09-11 15:54:51:859 1276 2b4 Agent * Network state: Disconnected
2008-09-11 15:57:02:140 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:07:921 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:13:515 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:13:515 1276 2b4 Report WARNING: Failed to query for service
properties: 80248011
2008-09-11 15:57:13:546 1276 2b4 Agent *********** Agent: Initializing
Windows Update Agent ***********
2008-09-11 15:57:13:546 1276 2b4 Agent *********** Agent: Initializing
global settings cache ***********
2008-09-11 15:57:13:546 1276 2b4 Agent * WSUS server: <NULL>
2008-09-11 15:57:13:546 1276 2b4 Agent * WSUS status server: <NULL>
2008-09-11 15:57:13:546 1276 2b4 Agent * Target group: (Unassigned
Computers)
2008-09-11 15:57:13:546 1276 2b4 Agent * Windows Update access disabled: No
2008-09-11 15:57:19:281 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:24:546 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:30:265 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:30:265 1276 2b4 DnldMgr Download manager restoring 0
downloads
2008-09-11 15:57:30:281 1276 2b4 Agent * Failed to load persisted download
calls, error = 0x80248011
2008-09-11 15:57:36:046 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:41:984 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:47:640 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:47:640 1276 2b4 Agent WARNING:
DeleteVolatileServices::GetServiceList failed with 0x80248011.
2008-09-11 15:57:53:312 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:57:59:171 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:05:140 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:05:140 1276 2b4 DnldMgr FATAL:
DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with
0x80248011.
2008-09-11 15:58:05:156 1276 2b4 DnldMgr FATAL:
DM:CAgentDownloadManager::DelayedInit: RestoreDownloadJobs failed with
0x00000000.
2008-09-11 15:58:05:171 1276 2b4 AU ########### AU: Initializing Automatic
Updates ###########
2008-09-11 15:58:05:171 1276 2b4 AU AU setting next detection timeout to
2008-09-11 19:58:05
2008-09-11 15:58:10:968 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:16:578 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:22:203 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:22:203 1276 2b4 Agent WARNING: GetServiceList failed with
error 0x80248011.
2008-09-11 15:58:22:203 1276 2b4 AU WARNING: QueryRegisteredProvider failed
with error 0x80248011
2008-09-11 15:58:22:203 1276 2b4 AU # Approval type: Scheduled (User
preference)
2008-09-11 15:58:22:203 1276 2b4 AU # Scheduled install day/time: Every
day at 3:00
2008-09-11 15:58:22:203 1276 2b4 AU # Auto-install minor updates: Yes
(User preference)
2008-09-11 15:58:27:734 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:33:328 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:39:015 1276 2b4 DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:39:015 1276 2b4 AU FATAL: Failed to get session from
datastore, error = 0x80248011
2008-09-11 15:58:39:015 1276 2b4 AU FATAL: Failed to Unserialize from data
store, error = 0x80248011
2008-09-11 15:58:39:015 1276 2b4 AU # WARNING: Exit code = 0x80248011
2008-09-11 15:58:39:031 1276 2b4 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-09-11 15:58:39:046 1276 2b4 AU WARNING: InitAUComponents Failed, will
restart AU in 30 mins, error = 0x80248011
2008-09-11 15:58:39:046 1276 2b4 AU AU Restart required....
2008-09-11 15:58:40:250 1276 2b4 Report *********** Report: Initializing
static reporting data ***********
2008-09-11 15:58:40:250 1276 2b4 Report * OS Version = 5.1.2600.2.0.65792
2008-09-11 15:58:40:296 1276 2b4 Report * Computer Brand = Dell Computer
Corporation
2008-09-11 15:58:40:296 1276 2b4 Report * Computer Model = Dimension 4550

2008-09-11 15:58:40:328 1276 2b4 Report * Bios Revision = A05
2008-09-11 15:58:40:328 1276 2b4 Report * Bios Name = Default System BIOS
2008-09-11 15:58:40:328 1276 2b4 Report * Bios Release Date =
2003-01-27T00:00:00
2008-09-11 15:58:40:328 1276 2b4 Report * Locale ID = 1033
2008-09-11 15:58:46:093 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:51:515 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:57:109 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:58:57:109 1276 fcc DnldMgr FATAL:
DM:CAgentDownloadManager::CheckAllCallDownloadStates: GetSession failed with
0x80248011.
2008-09-11 15:59:02:781 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:08:640 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:14:312 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:14:312 1276 fcc DnldMgr FATAL:
DM:CAgentDownloadManager::PurgeExpiredFiles: GetSession failed with
0x80248011.
2008-09-11 15:59:19:875 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:26:031 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:31:859 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 15:59:31:859 1276 fcc DnldMgr FATAL:
DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
0x80248011.
2008-09-11 15:59:31:875 1276 fcc Report WARNING: Reporter failed to upload
events with hr = 8024000c.
2008-09-11 15:59:31:875 1276 fcc Report WARNING: Reporter failed to upload
events with hr = 8024000c.
2008-09-11 16:00:51:531 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:00:57:609 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:03:640 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:03:640 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:03:640 1276 fcc PT WARNING: Initialization failed for
Protocol Talker Context: 0x80248011
2008-09-11 16:01:09:609 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:15:515 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:21:437 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:21:437 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:21:437 1276 fcc PT WARNING: Initialization failed for
Protocol Talker Context: 0x80248011
2008-09-11 16:01:21:437 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:21:437 1276 fcc Report WARNING: Reporter failed to upload
events with hr = 80248011.
2008-09-11 16:01:27:359 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:33:296 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:39:265 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:39:265 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:39:265 1276 fcc PT WARNING: Initialization failed for
Protocol Talker Context: 0x80248011
2008-09-11 16:01:45:171 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:51:109 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:57:437 1276 fcc DtaStor FATAL: DS: Out of proc datastore
process exited with error 0xc0000005 before signalling ready event.
2008-09-11 16:01:57:437 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:57:437 1276 fcc PT WARNING: Initialization failed for
Protocol Talker Context: 0x80248011
2008-09-11 16:01:57:437 1276 fcc PT WARNING: PTError: 0x80248011
2008-09-11 16:01:57:437 1276 fcc Report WARNING: Reporter failed to upload
events with hr = 80248011.


"Harry Johnston [MVP]" wrote:

> Rick wrote:
>
> > I followed your instructions, but had to add "30" after agent.
>
> Ahem. Yes, that's right. Apparently I wasn't having a good brain day yesterday.
>
> > The command
> > worked and I was able to execute the file. I rebooted the machine, but when
> > it restarted I had to clear 35 wuauclt.exe problem windows to continue. I
> > also closed all programs and my AV software before initializing the command.
>
> Please post the last hundred or so lines from WindowsUpdate.log, which you can
> open by going to the Start Menu, selecting Run, typing "WindowsUpdate.log"
> (without the quotes) and pressing OK.
>
> At this point I'm inclined to think your machine is infected (or otherwise
> seriously stuffed up) but let's see if the log shows anything useful before
> jumping to conclusions.
>
> Harry.
>
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

Please state your full Windows version (e.g., WinXP SP3; Vista SP1).

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

See
http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=21&ln=en&IsMu=False
and/or http://support.microsoft.com/kb/883821
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Rick wrote:
> Requested log file
>
> 2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000005 before signalling ready event.
> 2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000005 before signalling ready event.
> 2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
> DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
> 0x80248011.
> 2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000005 before signalling ready event.
> 2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000005 before signalling ready event.
> 2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc datastore
> process exited with error 0xc0000005 before signalling ready event.
> 2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
> CClientCallRecorder::EnumerateService with error 0x80248011
> 2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
> ISusInternal::EnumerateService failed, hr=80248011
<snip>
>
> "Harry Johnston [MVP]" wrote:
>
>> Rick wrote:
>>> I followed your instructions, but had to add "30" after agent.
>>
>> Ahem. Yes, that's right. Apparently I wasn't having a good brain day
>> yesterday.
>>
>>> The command
>>> worked and I was able to execute the file. I rebooted the machine, but
>>> when it restarted I had to clear 35 wuauclt.exe problem windows to
>>> continue. I also closed all programs and my AV software before
>>> initializing the command.
>>
>> Please post the last hundred or so lines from WindowsUpdate.log, which
>> you
>> can open by going to the Start Menu, selecting Run, typing
>> "WindowsUpdate.log" (without the quotes) and pressing OK.
>>
>> At this point I'm inclined to think your machine is infected (or
>> otherwise
>> seriously stuffed up) but let's see if the log shows anything useful
>> before
>> jumping to conclusions.
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

WinXP Pro, Ver. 5.1.2600 SP2 Build 2600
Norton AntiVirus 360

FYI,
When wuauclt.exe error window appears, the wuauclt.exe pricess is running in
the task manager. If I disable automatic updates from local services, the
error continues to pop up and the wuauclt.exe still shows up in the processes
running window. If I disable automatic updates, shouldn't that keep the
wuauclt.exe process from starting?


"PA Bear [MS MVP]" wrote:

> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
>
> See
> http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=21&ln=en&IsMu=False
> and/or http://support.microsoft.com/kb/883821
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Rick wrote:
> > Requested log file
> >
> > 2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
> > process exited with error 0xc0000005 before signalling ready event.
> > 2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc datastore
> > process exited with error 0xc0000005 before signalling ready event.
> > 2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
> > DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
> > 0x80248011.
> > 2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc datastore
> > process exited with error 0xc0000005 before signalling ready event.
> > 2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc datastore
> > process exited with error 0xc0000005 before signalling ready event.
> > 2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc datastore
> > process exited with error 0xc0000005 before signalling ready event.
> > 2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
> > CClientCallRecorder::EnumerateService with error 0x80248011
> > 2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
> > ISusInternal::EnumerateService failed, hr=80248011
> <snip>
> >
> > "Harry Johnston [MVP]" wrote:
> >
> >> Rick wrote:
> >>> I followed your instructions, but had to add "30" after agent.
> >>
> >> Ahem. Yes, that's right. Apparently I wasn't having a good brain day
> >> yesterday.
> >>
> >>> The command
> >>> worked and I was able to execute the file. I rebooted the machine, but
> >>> when it restarted I had to clear 35 wuauclt.exe problem windows to
> >>> continue. I also closed all programs and my AV software before
> >>> initializing the command.
> >>
> >> Please post the last hundred or so lines from WindowsUpdate.log, which
> >> you
> >> can open by going to the Start Menu, selecting Run, typing
> >> "WindowsUpdate.log" (without the quotes) and pressing OK.
> >>
> >> At this point I'm inclined to think your machine is infected (or
> >> otherwise
> >> seriously stuffed up) but let's see if the log shows anything useful
> >> before
> >> jumping to conclusions.
>
>
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

Full thread history:
http://groups.google.com/group/micr..._frm/thread/51ea25a1419dbe59/55602b6a679f35fb

> ...If I disable automatic updates, shouldn't that
> keep the wuauclt.exe process from starting?

Yes, unless N360's "system protections" are re-enabling Automatic Updates
service.

What version of N360 is installed (e.g., N360 2008)? How long as it been
installed? Did you upgrade from an earlier Norton application (e.g., NIS
2007; NAV 2006)?

Has the machine ever been connected to the internet recently without an
anti-virus application installed?

N360 includes a firewall: Is the Windows Firewall also enabled?

You first posted to this thread on 09 September: Was this a sudden, new
problem? Has Automatic Updates ever worked on this machine? By any chance
had you recently had occasion to do a Repair Install or a Clean Install of
WinXP?
--
~PA Bear


Rick wrote:
> WinXP Pro, Ver. 5.1.2600 SP2 Build 2600
> Norton AntiVirus 360
>
> FYI,
> When wuauclt.exe error window appears, the wuauclt.exe pricess is running
> in
> the task manager. If I disable automatic updates from local services, the
> error continues to pop up and the wuauclt.exe still shows up in the
> processes running window. If I disable automatic updates, shouldn't that
> keep the wuauclt.exe process from starting?
>
> "PA Bear [MS MVP]" wrote:
>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
>>
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)?
>>
>> See
>> http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=21&ln=en&IsMu=False
>> and/or http://support.microsoft.com/kb/883821
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Rick wrote:
>>> Requested log file
>>>
>>> 2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc
>>> datastore
>>> process exited with error 0xc0000005 before signalling ready event.
>>> 2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc
>>> datastore
>>> process exited with error 0xc0000005 before signalling ready event.
>>> 2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
>>> DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
>>> 0x80248011.
>>> 2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc
>>> datastore
>>> process exited with error 0xc0000005 before signalling ready event.
>>> 2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc
>>> datastore
>>> process exited with error 0xc0000005 before signalling ready event.
>>> 2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc
>>> datastore
>>> process exited with error 0xc0000005 before signalling ready event.
>>> 2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
>>> CClientCallRecorder::EnumerateService with error 0x80248011
>>> 2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
>>> ISusInternal::EnumerateService failed, hr=80248011
>> <snip>
>>>
>>> "Harry Johnston [MVP]" wrote:
>>>
>>>> Rick wrote:
>>>>> I followed your instructions, but had to add "30" after agent.
>>>>
>>>> Ahem. Yes, that's right. Apparently I wasn't having a good brain day
>>>> yesterday.
>>>>
>>>>> The command
>>>>> worked and I was able to execute the file. I rebooted the machine,
>>>>> but
>>>>> when it restarted I had to clear 35 wuauclt.exe problem windows to
>>>>> continue. I also closed all programs and my AV software before
>>>>> initializing the command.
>>>>
>>>> Please post the last hundred or so lines from WindowsUpdate.log, which
>>>> you
>>>> can open by going to the Start Menu, selecting Run, typing
>>>> "WindowsUpdate.log" (without the quotes) and pressing OK.
>>>>
>>>> At this point I'm inclined to think your machine is infected (or
>>>> otherwise
>>>> seriously stuffed up) but let's see if the log shows anything useful
>>>> before
>>>> jumping to conclusions.
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

Renaming the Software Distribution folder did the trick. I was able connect
to the MS updates and the error message has not reappeared. I downloaded
updates throughout the night, and now have SP3, along with other updates.
I always have automatic updates for AV and windows enabled. My latest AV
renewal was in June without any incidents. I had the wuauclt.exe error for a
couple of days before the first post and it kept getting worse as time went
on. I have never had a problem with MS updates in the past. I did not update
anything, or do any repair install or clean install, nor add any new
software. I have no idea how this could have started. I mainly use this
computer for business accounting information and email.

Anyway, I appreciate all of the help you have provided and am very thankfull
for your service.

Rick

"PA Bear [MS MVP]" wrote:

> Full thread history:
> http://groups.google.com/group/micr..._frm/thread/51ea25a1419dbe59/55602b6a679f35fb
>
> > ...If I disable automatic updates, shouldn't that
> > keep the wuauclt.exe process from starting?
>
> Yes, unless N360's "system protections" are re-enabling Automatic Updates
> service.
>
> What version of N360 is installed (e.g., N360 2008)? How long as it been
> installed? Did you upgrade from an earlier Norton application (e.g., NIS
> 2007; NAV 2006)?
>
> Has the machine ever been connected to the internet recently without an
> anti-virus application installed?
>
> N360 includes a firewall: Is the Windows Firewall also enabled?
>
> You first posted to this thread on 09 September: Was this a sudden, new
> problem? Has Automatic Updates ever worked on this machine? By any chance
> had you recently had occasion to do a Repair Install or a Clean Install of
> WinXP?
> --
> ~PA Bear
>
>
> Rick wrote:
> > WinXP Pro, Ver. 5.1.2600 SP2 Build 2600
> > Norton AntiVirus 360
> >
> > FYI,
> > When wuauclt.exe error window appears, the wuauclt.exe pricess is running
> > in
> > the task manager. If I disable automatic updates from local services, the
> > error continues to pop up and the wuauclt.exe still shows up in the
> > processes running window. If I disable automatic updates, shouldn't that
> > keep the wuauclt.exe process from starting?
> >
> > "PA Bear [MS MVP]" wrote:
> >> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
> >>
> >> What anti-virus application or security suite is installed? What
> >> anti-spyware applications (other than Defender)? What third-party
> >> firewall
> >> (if any)?
> >>
> >> See
> >> http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=21&ln=en&IsMu=False
> >> and/or http://support.microsoft.com/kb/883821
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> Rick wrote:
> >>> Requested log file
> >>>
> >>> 2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc
> >>> datastore
> >>> process exited with error 0xc0000005 before signalling ready event.
> >>> 2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc
> >>> datastore
> >>> process exited with error 0xc0000005 before signalling ready event.
> >>> 2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
> >>> DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
> >>> 0x80248011.
> >>> 2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc
> >>> datastore
> >>> process exited with error 0xc0000005 before signalling ready event.
> >>> 2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc
> >>> datastore
> >>> process exited with error 0xc0000005 before signalling ready event.
> >>> 2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc
> >>> datastore
> >>> process exited with error 0xc0000005 before signalling ready event.
> >>> 2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
> >>> CClientCallRecorder::EnumerateService with error 0x80248011
> >>> 2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
> >>> ISusInternal::EnumerateService failed, hr=80248011
> >> <snip>
> >>>
> >>> "Harry Johnston [MVP]" wrote:
> >>>
> >>>> Rick wrote:
> >>>>> I followed your instructions, but had to add "30" after agent.
> >>>>
> >>>> Ahem. Yes, that's right. Apparently I wasn't having a good brain day
> >>>> yesterday.
> >>>>
> >>>>> The command
> >>>>> worked and I was able to execute the file. I rebooted the machine,
> >>>>> but
> >>>>> when it restarted I had to clear 35 wuauclt.exe problem windows to
> >>>>> continue. I also closed all programs and my AV software before
> >>>>> initializing the command.
> >>>>
> >>>> Please post the last hundred or so lines from WindowsUpdate.log, which
> >>>> you
> >>>> can open by going to the Start Menu, selecting Run, typing
> >>>> "WindowsUpdate.log" (without the quotes) and pressing OK.
> >>>>
> >>>> At this point I'm inclined to think your machine is infected (or
> >>>> otherwise
> >>>> seriously stuffed up) but let's see if the log shows anything useful
> >>>> before
> >>>> jumping to conclusions.
>
>
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

YW & thanks for your feedback.

Please read & heed:

Virus scanning recommendations for computers that are running Windows Server
2003, Windows 2000, Windows XP, or Windows Vista:
http://support.microsoft.com/kb/822158


Rick wrote:
> Renaming the Software Distribution folder did the trick. I was able
> connect
> to the MS updates and the error message has not reappeared. I downloaded
> updates throughout the night, and now have SP3, along with other updates.
> I always have automatic updates for AV and windows enabled. My latest AV
> renewal was in June without any incidents. I had the wuauclt.exe error
> for
> a couple of days before the first post and it kept getting worse as time
> went on. I have never had a problem with MS updates in the past. I did
> not
> update anything, or do any repair install or clean install, nor add any
> new
> software. I have no idea how this could have started. I mainly use this
> computer for business accounting information and email.
>
> Anyway, I appreciate all of the help you have provided and am very
> thankfull
> for your service.
>
> Rick
>
> "PA Bear [MS MVP]" wrote:
>
>> Full thread history:
>> http://groups.google.com/group/micr..._frm/thread/51ea25a1419dbe59/55602b6a679f35fb
>>
>>> ...If I disable automatic updates, shouldn't that
>>> keep the wuauclt.exe process from starting?
>>
>> Yes, unless N360's "system protections" are re-enabling Automatic Updates
>> service.
>>
>> What version of N360 is installed (e.g., N360 2008)? How long as it been
>> installed? Did you upgrade from an earlier Norton application (e.g., NIS
>> 2007; NAV 2006)?
>>
>> Has the machine ever been connected to the internet recently without an
>> anti-virus application installed?
>>
>> N360 includes a firewall: Is the Windows Firewall also enabled?
>>
>> You first posted to this thread on 09 September: Was this a sudden, new
>> problem? Has Automatic Updates ever worked on this machine? By any
>> chance had you recently had occasion to do a Repair Install or a Clean
>> Install of WinXP?
>> --
>> ~PA Bear
>>
>>
>> Rick wrote:
>>> WinXP Pro, Ver. 5.1.2600 SP2 Build 2600
>>> Norton AntiVirus 360
>>>
>>> FYI,
>>> When wuauclt.exe error window appears, the wuauclt.exe pricess is
>>> running
>>> in
>>> the task manager. If I disable automatic updates from local services,
>>> the
>>> error continues to pop up and the wuauclt.exe still shows up in the
>>> processes running window. If I disable automatic updates, shouldn't
>>> that
>>> keep the wuauclt.exe process from starting?
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
>>>>
>>>> What anti-virus application or security suite is installed? What
>>>> anti-spyware applications (other than Defender)? What third-party
>>>> firewall
>>>> (if any)?
>>>>
>>>> See
>>>> http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=21&ln=en&IsMu=False
>>>> and/or http://support.microsoft.com/kb/883821
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> Rick wrote:
>>>>> Requested log file
>>>>>
>>>>> 2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc
>>>>> datastore
>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>> 2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc
>>>>> datastore
>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>> 2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
>>>>> DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
>>>>> 0x80248011.
>>>>> 2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc
>>>>> datastore
>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>> 2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc
>>>>> datastore
>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>> 2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc
>>>>> datastore
>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>> 2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
>>>>> CClientCallRecorder::EnumerateService with error 0x80248011
>>>>> 2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
>>>>> ISusInternal::EnumerateService failed, hr=80248011
>>>> <snip>
>>>>>
>>>>> "Harry Johnston [MVP]" wrote:
>>>>>
>>>>>> Rick wrote:
>>>>>>> I followed your instructions, but had to add "30" after agent.
>>>>>>
>>>>>> Ahem. Yes, that's right. Apparently I wasn't having a good brain
>>>>>> day
>>>>>> yesterday.
>>>>>>
>>>>>>> The command
>>>>>>> worked and I was able to execute the file. I rebooted the machine,
>>>>>>> but
>>>>>>> when it restarted I had to clear 35 wuauclt.exe problem windows to
>>>>>>> continue. I also closed all programs and my AV software before
>>>>>>> initializing the command.
>>>>>>
>>>>>> Please post the last hundred or so lines from WindowsUpdate.log,
>>>>>> which
>>>>>> you
>>>>>> can open by going to the Start Menu, selecting Run, typing
>>>>>> "WindowsUpdate.log" (without the quotes) and pressing OK.
>>>>>>
>>>>>> At this point I'm inclined to think your machine is infected (or
>>>>>> otherwise
>>>>>> seriously stuffed up) but let's see if the log shows anything useful
>>>>>> before
>>>>>> jumping to conclusions.
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

After a couple of hours trying to figure out how to exclude files or folders
from a virus scan, I contacted Norton for help. They informed me the Norton
360 does not have that option. I am going to switch to a different AV
vendor, as I believe Norton is the source of my errors. Can you recommend a
prefered AV software? Norton has agreed to give me a full refund.

"PA Bear [MS MVP]" wrote:

> YW & thanks for your feedback.
>
> Please read & heed:
>
> Virus scanning recommendations for computers that are running Windows Server
> 2003, Windows 2000, Windows XP, or Windows Vista:
> http://support.microsoft.com/kb/822158
>
>
> Rick wrote:
> > Renaming the Software Distribution folder did the trick. I was able
> > connect
> > to the MS updates and the error message has not reappeared. I downloaded
> > updates throughout the night, and now have SP3, along with other updates.
> > I always have automatic updates for AV and windows enabled. My latest AV
> > renewal was in June without any incidents. I had the wuauclt.exe error
> > for
> > a couple of days before the first post and it kept getting worse as time
> > went on. I have never had a problem with MS updates in the past. I did
> > not
> > update anything, or do any repair install or clean install, nor add any
> > new
> > software. I have no idea how this could have started. I mainly use this
> > computer for business accounting information and email.
> >
> > Anyway, I appreciate all of the help you have provided and am very
> > thankfull
> > for your service.
> >
> > Rick
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Full thread history:
> >> http://groups.google.com/group/micr..._frm/thread/51ea25a1419dbe59/55602b6a679f35fb
> >>
> >>> ...If I disable automatic updates, shouldn't that
> >>> keep the wuauclt.exe process from starting?
> >>
> >> Yes, unless N360's "system protections" are re-enabling Automatic Updates
> >> service.
> >>
> >> What version of N360 is installed (e.g., N360 2008)? How long as it been
> >> installed? Did you upgrade from an earlier Norton application (e.g., NIS
> >> 2007; NAV 2006)?
> >>
> >> Has the machine ever been connected to the internet recently without an
> >> anti-virus application installed?
> >>
> >> N360 includes a firewall: Is the Windows Firewall also enabled?
> >>
> >> You first posted to this thread on 09 September: Was this a sudden, new
> >> problem? Has Automatic Updates ever worked on this machine? By any
> >> chance had you recently had occasion to do a Repair Install or a Clean
> >> Install of WinXP?
> >> --
> >> ~PA Bear
> >>
> >>
> >> Rick wrote:
> >>> WinXP Pro, Ver. 5.1.2600 SP2 Build 2600
> >>> Norton AntiVirus 360
> >>>
> >>> FYI,
> >>> When wuauclt.exe error window appears, the wuauclt.exe pricess is
> >>> running
> >>> in
> >>> the task manager. If I disable automatic updates from local services,
> >>> the
> >>> error continues to pop up and the wuauclt.exe still shows up in the
> >>> processes running window. If I disable automatic updates, shouldn't
> >>> that
> >>> keep the wuauclt.exe process from starting?
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
> >>>>
> >>>> What anti-virus application or security suite is installed? What
> >>>> anti-spyware applications (other than Defender)? What third-party
> >>>> firewall
> >>>> (if any)?
> >>>>
> >>>> See
> >>>> http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=21&ln=en&IsMu=False
> >>>> and/or http://support.microsoft.com/kb/883821
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>> Rick wrote:
> >>>>> Requested log file
> >>>>>
> >>>>> 2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc
> >>>>> datastore
> >>>>> process exited with error 0xc0000005 before signalling ready event.
> >>>>> 2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc
> >>>>> datastore
> >>>>> process exited with error 0xc0000005 before signalling ready event.
> >>>>> 2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
> >>>>> DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
> >>>>> 0x80248011.
> >>>>> 2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc
> >>>>> datastore
> >>>>> process exited with error 0xc0000005 before signalling ready event.
> >>>>> 2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc
> >>>>> datastore
> >>>>> process exited with error 0xc0000005 before signalling ready event.
> >>>>> 2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc
> >>>>> datastore
> >>>>> process exited with error 0xc0000005 before signalling ready event.
> >>>>> 2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
> >>>>> CClientCallRecorder::EnumerateService with error 0x80248011
> >>>>> 2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
> >>>>> ISusInternal::EnumerateService failed, hr=80248011
> >>>> <snip>
> >>>>>
> >>>>> "Harry Johnston [MVP]" wrote:
> >>>>>
> >>>>>> Rick wrote:
> >>>>>>> I followed your instructions, but had to add "30" after agent.
> >>>>>>
> >>>>>> Ahem. Yes, that's right. Apparently I wasn't having a good brain
> >>>>>> day
> >>>>>> yesterday.
> >>>>>>
> >>>>>>> The command
> >>>>>>> worked and I was able to execute the file. I rebooted the machine,
> >>>>>>> but
> >>>>>>> when it restarted I had to clear 35 wuauclt.exe problem windows to
> >>>>>>> continue. I also closed all programs and my AV software before
> >>>>>>> initializing the command.
> >>>>>>
> >>>>>> Please post the last hundred or so lines from WindowsUpdate.log,
> >>>>>> which
> >>>>>> you
> >>>>>> can open by going to the Start Menu, selecting Run, typing
> >>>>>> "WindowsUpdate.log" (without the quotes) and pressing OK.
> >>>>>>
> >>>>>> At this point I'm inclined to think your machine is infected (or
> >>>>>> otherwise
> >>>>>> seriously stuffed up) but let's see if the log shows anything useful
> >>>>>> before
> >>>>>> jumping to conclusions.
>
>
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

Rick wrote:
> After a couple of hours trying to figure out how to exclude files or folders
> from a virus scan, I contacted Norton for help. They informed me the Norton
> 360 does not have that option. I am going to switch to a different AV
> vendor, as I believe Norton is the source of my errors. Can you recommend a
> prefered AV software? Norton has agreed to give me a full refund.

I recommend and use Avast. It's free and can be gotten at www.avast.com

Alias
>
> "PA Bear [MS MVP]" wrote:
>
>> YW & thanks for your feedback.
>>
>> Please read & heed:
>>
>> Virus scanning recommendations for computers that are running Windows Server
>> 2003, Windows 2000, Windows XP, or Windows Vista:
>> http://support.microsoft.com/kb/822158
>>
>>
>> Rick wrote:
>>> Renaming the Software Distribution folder did the trick. I was able
>>> connect
>>> to the MS updates and the error message has not reappeared. I downloaded
>>> updates throughout the night, and now have SP3, along with other updates.
>>> I always have automatic updates for AV and windows enabled. My latest AV
>>> renewal was in June without any incidents. I had the wuauclt.exe error
>>> for
>>> a couple of days before the first post and it kept getting worse as time
>>> went on. I have never had a problem with MS updates in the past. I did
>>> not
>>> update anything, or do any repair install or clean install, nor add any
>>> new
>>> software. I have no idea how this could have started. I mainly use this
>>> computer for business accounting information and email.
>>>
>>> Anyway, I appreciate all of the help you have provided and am very
>>> thankfull
>>> for your service.
>>>
>>> Rick
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Full thread history:
>>>> http://groups.google.com/group/micr..._frm/thread/51ea25a1419dbe59/55602b6a679f35fb
>>>>
>>>>> ...If I disable automatic updates, shouldn't that
>>>>> keep the wuauclt.exe process from starting?
>>>> Yes, unless N360's "system protections" are re-enabling Automatic Updates
>>>> service.
>>>>
>>>> What version of N360 is installed (e.g., N360 2008)? How long as it been
>>>> installed? Did you upgrade from an earlier Norton application (e.g., NIS
>>>> 2007; NAV 2006)?
>>>>
>>>> Has the machine ever been connected to the internet recently without an
>>>> anti-virus application installed?
>>>>
>>>> N360 includes a firewall: Is the Windows Firewall also enabled?
>>>>
>>>> You first posted to this thread on 09 September: Was this a sudden, new
>>>> problem? Has Automatic Updates ever worked on this machine? By any
>>>> chance had you recently had occasion to do a Repair Install or a Clean
>>>> Install of WinXP?
>>>> --
>>>> ~PA Bear
>>>>
>>>>
>>>> Rick wrote:
>>>>> WinXP Pro, Ver. 5.1.2600 SP2 Build 2600
>>>>> Norton AntiVirus 360
>>>>>
>>>>> FYI,
>>>>> When wuauclt.exe error window appears, the wuauclt.exe pricess is
>>>>> running
>>>>> in
>>>>> the task manager. If I disable automatic updates from local services,
>>>>> the
>>>>> error continues to pop up and the wuauclt.exe still shows up in the
>>>>> processes running window. If I disable automatic updates, shouldn't
>>>>> that
>>>>> keep the wuauclt.exe process from starting?
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
>>>>>>
>>>>>> What anti-virus application or security suite is installed? What
>>>>>> anti-spyware applications (other than Defender)? What third-party
>>>>>> firewall
>>>>>> (if any)?
>>>>>>
>>>>>> See
>>>>>> http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=21&ln=en&IsMu=False
>>>>>> and/or http://support.microsoft.com/kb/883821
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L http://dts-l.net/
>>>>>>
>>>>>> Rick wrote:
>>>>>>> Requested log file
>>>>>>>
>>>>>>> 2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc
>>>>>>> datastore
>>>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>>>> 2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc
>>>>>>> datastore
>>>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>>>> 2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
>>>>>>> DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed with
>>>>>>> 0x80248011.
>>>>>>> 2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc
>>>>>>> datastore
>>>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>>>> 2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc
>>>>>>> datastore
>>>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>>>> 2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc
>>>>>>> datastore
>>>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>>>> 2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
>>>>>>> CClientCallRecorder::EnumerateService with error 0x80248011
>>>>>>> 2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
>>>>>>> ISusInternal::EnumerateService failed, hr=80248011
>>>>>> <snip>
>>>>>>> "Harry Johnston [MVP]" wrote:
>>>>>>>
>>>>>>>> Rick wrote:
>>>>>>>>> I followed your instructions, but had to add "30" after agent.
>>>>>>>> Ahem. Yes, that's right. Apparently I wasn't having a good brain
>>>>>>>> day
>>>>>>>> yesterday.
>>>>>>>>
>>>>>>>>> The command
>>>>>>>>> worked and I was able to execute the file. I rebooted the machine,
>>>>>>>>> but
>>>>>>>>> when it restarted I had to clear 35 wuauclt.exe problem windows to
>>>>>>>>> continue. I also closed all programs and my AV software before
>>>>>>>>> initializing the command.
>>>>>>>> Please post the last hundred or so lines from WindowsUpdate.log,
>>>>>>>> which
>>>>>>>> you
>>>>>>>> can open by going to the Start Menu, selecting Run, typing
>>>>>>>> "WindowsUpdate.log" (without the quotes) and pressing OK.
>>>>>>>>
>>>>>>>> At this point I'm inclined to think your machine is infected (or
>>>>>>>> otherwise
>>>>>>>> seriously stuffed up) but let's see if the log shows anything useful
>>>>>>>> before
>>>>>>>> jumping to conclusions.
>>
 
Re: wuauclt.exe problem and 0x800706BE error

Re: wuauclt.exe problem and 0x800706BE error

Wise choise IMHO!

I can recommend NOD32 and Kaspersky (anti-virus only, not the suites). If
cost is a factor, I can recommend Avira AntiVir (free): www.free-av.com/

HOW TO fully remove N360 from your machine & replace it:

=> NB: Do NOT install your new AV app until you've done #4 thru #7
below!!

1. Download the installer for your new anti-virus application, saving it to
your desktop.

2. Save this removal tool to your desktop, too:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

3. Physically disconnect the machine from the internet.

4. Uninstall N360, LiveUpdate, and any Norton Add-ons via Add/Remove
Programs.

5. Run the removal tool (#2 above).

6. Reboot.

7. Make absolutely certain that the Windows Firewall is enabled.

8. Reconnect the machine to the internet.

=> NB: Don't do anything else online until you've got your new AV app
installed and its definitions fully updated!

9. Run the installer for your new AV app (#1 above); complete any
Registration process to validate the install (save your Product ID!);
manually update your new AV app to the latest definitions.

=> NB: Your anti-virus application should be configured to seek and
install updates automatically and daily at a time when the machine is
usually running and connected to the internet. It should also be configured
to run a full system scan a few minutes after seeking/installing updates,
also daily. Anything less is simply insufficient these days. Don't forget
http://support.microsoft.com/kb/822158.
--
~PA Bear


Rick wrote:
> After a couple of hours trying to figure out how to exclude files or
> folders
> from a virus scan, I contacted Norton for help. They informed me the
> Norton
> 360 does not have that option. I am going to switch to a different AV
> vendor, as I believe Norton is the source of my errors. Can you recommend
> a
> prefered AV software? Norton has agreed to give me a full refund.
>
> "PA Bear [MS MVP]" wrote:
>
>> YW & thanks for your feedback.
>>
>> Please read & heed:
>>
>> Virus scanning recommendations for computers that are running Windows
>> Server 2003, Windows 2000, Windows XP, or Windows Vista:
>> http://support.microsoft.com/kb/822158
>>
>>
>> Rick wrote:
>>> Renaming the Software Distribution folder did the trick. I was able
>>> connect
>>> to the MS updates and the error message has not reappeared. I
>>> downloaded
>>> updates throughout the night, and now have SP3, along with other
>>> updates.
>>> I always have automatic updates for AV and windows enabled. My latest
>>> AV
>>> renewal was in June without any incidents. I had the wuauclt.exe error
>>> for
>>> a couple of days before the first post and it kept getting worse as time
>>> went on. I have never had a problem with MS updates in the past. I did
>>> not
>>> update anything, or do any repair install or clean install, nor add any
>>> new
>>> software. I have no idea how this could have started. I mainly use
>>> this
>>> computer for business accounting information and email.
>>>
>>> Anyway, I appreciate all of the help you have provided and am very
>>> thankfull
>>> for your service.
>>>
>>> Rick
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Full thread history:
>>>> http://groups.google.com/group/micr..._frm/thread/51ea25a1419dbe59/55602b6a679f35fb
>>>>
>>>>> ...If I disable automatic updates, shouldn't that
>>>>> keep the wuauclt.exe process from starting?
>>>>
>>>> Yes, unless N360's "system protections" are re-enabling Automatic
>>>> Updates
>>>> service.
>>>>
>>>> What version of N360 is installed (e.g., N360 2008)? How long as it
>>>> been
>>>> installed? Did you upgrade from an earlier Norton application (e.g.,
>>>> NIS
>>>> 2007; NAV 2006)?
>>>>
>>>> Has the machine ever been connected to the internet recently without an
>>>> anti-virus application installed?
>>>>
>>>> N360 includes a firewall: Is the Windows Firewall also enabled?
>>>>
>>>> You first posted to this thread on 09 September: Was this a sudden, new
>>>> problem? Has Automatic Updates ever worked on this machine? By any
>>>> chance had you recently had occasion to do a Repair Install or a Clean
>>>> Install of WinXP?
>>>> --
>>>> ~PA Bear
>>>>
>>>>
>>>> Rick wrote:
>>>>> WinXP Pro, Ver. 5.1.2600 SP2 Build 2600
>>>>> Norton AntiVirus 360
>>>>>
>>>>> FYI,
>>>>> When wuauclt.exe error window appears, the wuauclt.exe pricess is
>>>>> running
>>>>> in
>>>>> the task manager. If I disable automatic updates from local services,
>>>>> the
>>>>> error continues to pop up and the wuauclt.exe still shows up in the
>>>>> processes running window. If I disable automatic updates, shouldn't
>>>>> that
>>>>> keep the wuauclt.exe process from starting?
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
>>>>>>
>>>>>> What anti-virus application or security suite is installed? What
>>>>>> anti-spyware applications (other than Defender)? What third-party
>>>>>> firewall
>>>>>> (if any)?
>>>>>>
>>>>>> See
>>>>>> http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=21&ln=en&IsMu=False
>>>>>> and/or http://support.microsoft.com/kb/883821
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L http://dts-l.net/
>>>>>>
>>>>>> Rick wrote:
>>>>>>> Requested log file
>>>>>>>
>>>>>>> 2008-09-10 21:18:40:953 1276 7c4 DtaStor FATAL: DS: Out of proc
>>>>>>> datastore
>>>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>>>> 2008-09-10 21:18:47:343 1276 7c4 DtaStor FATAL: DS: Out of proc
>>>>>>> datastore
>>>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>>>> 2008-09-10 21:18:47:343 1276 7c4 DnldMgr FATAL:
>>>>>>> DM:CAgentDownloadManager::PurgeExpiredUpdates: GetSession failed
>>>>>>> with
>>>>>>> 0x80248011.
>>>>>>> 2008-09-10 21:18:55:578 1276 7ac DtaStor FATAL: DS: Out of proc
>>>>>>> datastore
>>>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>>>> 2008-09-10 21:19:03:296 1276 7ac DtaStor FATAL: DS: Out of proc
>>>>>>> datastore
>>>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>>>> 2008-09-10 21:19:10:937 1276 7ac DtaStor FATAL: DS: Out of proc
>>>>>>> datastore
>>>>>>> process exited with error 0xc0000005 before signalling ready event.
>>>>>>> 2008-09-10 21:19:10:937 1276 7ac Agent WARNING: WU client fails
>>>>>>> CClientCallRecorder::EnumerateService with error 0x80248011
>>>>>>> 2008-09-10 21:19:10:953 2236 77c COMAPI WARNING:
>>>>>>> ISusInternal::EnumerateService failed, hr=80248011
>>>>>> <snip>
>>>>>>>
>>>>>>> "Harry Johnston [MVP]" wrote:
>>>>>>>
>>>>>>>> Rick wrote:
>>>>>>>>> I followed your instructions, but had to add "30" after agent.
>>>>>>>>
>>>>>>>> Ahem. Yes, that's right. Apparently I wasn't having a good brain
>>>>>>>> day
>>>>>>>> yesterday.
>>>>>>>>
>>>>>>>>> The command
>>>>>>>>> worked and I was able to execute the file. I rebooted the
>>>>>>>>> machine,
>>>>>>>>> but
>>>>>>>>> when it restarted I had to clear 35 wuauclt.exe problem windows to
>>>>>>>>> continue. I also closed all programs and my AV software before
>>>>>>>>> initializing the command.
>>>>>>>>
>>>>>>>> Please post the last hundred or so lines from WindowsUpdate.log,
>>>>>>>> which
>>>>>>>> you
>>>>>>>> can open by going to the Start Menu, selecting Run, typing
>>>>>>>> "WindowsUpdate.log" (without the quotes) and pressing OK.
>>>>>>>>
>>>>>>>> At this point I'm inclined to think your machine is infected (or
>>>>>>>> otherwise
>>>>>>>> seriously stuffed up) but let's see if the log shows anything
>>>>>>>> useful
>>>>>>>> before
>>>>>>>> jumping to conclusions.
 

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