Windows server 2003 printing problem - dialog box on console must beclicked to resume priting

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Windows server 2003 printing problem - dialog box on console must beclicked to resume priting

I have a Win 2003 Server Standard box that I am using as a print
server. There are around 50 network printers that are connected to
queues on this server. All our users connect to qhared queues on the
server rather than directly to the printers via IP. The problem I am
having is when there is some type of communication problem with
certain printers.

I get a call saying users can't print and when I remote in to the
server everyting looks fine except that there are several jobs in the
queue waiting. When I walk to the server room and log on to the
machine directly, the first thing I get is a dialog box about the
problem print queue. I apologize but I didn't write the exact message
down. It basically says that there was a problem printing and the
document will print when the printer becomes available. And of course,
in typical Microsoft fashion, there is no reference to which print
queue or what the problem was. As soon as I click on "OK" in the
dialog box, printing starts again and everything is fine.

How do I disable this dialog box? It's absolutely ridiculous for
printing to stop until this box is clicked on. And unless I have a
user complaint, if I just happen to log on and discover one, I have to
open each print queue to see which one is having a problem.

Thanks.
 
Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

>I have a Win 2003 Server Standard box that I am using as a print
>server. There are around 50 network printers that are connected to
>queues on this server. All our users connect to qhared queues on the
>server rather than directly to the printers via IP. The problem I am
>having is when there is some type of communication problem with
>certain printers.
>
>I get a call saying users can't print and when I remote in to the
>server everyting looks fine except that there are several jobs in the
>queue waiting. When I walk to the server room and log on to the
>machine directly, the first thing I get is a dialog box about the
>problem print queue. I apologize but I didn't write the exact message
>down. It basically says that there was a problem printing and the
>document will print when the printer becomes available. And of course,
>in typical Microsoft fashion, there is no reference to which print
>queue or what the problem was. As soon as I click on "OK" in the
>dialog box, printing starts again and everything is fine.
>
>How do I disable this dialog box? It's absolutely ridiculous for
>printing to stop until this box is clicked on. And unless I have a
>user complaint, if I just happen to log on and discover one, I have to
>open each print queue to see which one is having a problem.

Let me take a guess, these are HP printers that you're using?

- Thee Chicago Wolf
 
Re: Windows server 2003 printing problem - dialog box on console mustbe clicked to resume priting

Re: Windows server 2003 printing problem - dialog box on console mustbe clicked to resume priting

On Sep 10, 11:36 am, Thee Chicago Wolf <.@.> wrote:
> >I have a Win 2003 Server Standard box that I am using as a print
> >server. There are around 50 network printers that are connected to
> >queues on this server. All our users connect to qhared queues on the
> >server rather than directly to the printers via IP. The problem I am
> >having is when there is some type of communication problem with
> >certain printers.
>
> >I get a call saying users can't print and when I remote in to the
> >server everyting looks fine except that there are several jobs in the
> >queue waiting. When I walk to the server room and log on to the
> >machine directly, the first thing I get is a dialog box about the
> >problem print queue. I apologize but I didn't write the exact message
> >down. It basically says that there was a problem printing and the
> >document will print when the printer becomes available. And of course,
> >in typical Microsoft fashion, there is no reference to which print
> >queue or what the problem was. As soon as I click on "OK" in the
> >dialog box, printing starts again and everything is fine.
>
> >How do I disable this dialog box? It's absolutely ridiculous for
> >printing to stop until this box is clicked on. And unless I have a
> >user complaint, if I just happen to log on and discover one, I have to
> >open each print queue to see which one is having a problem.
>
> Let me take a guess, these are HP printers that you're using?
>
> - Thee Chicago Wolf- Hide quoted text -
>
> - Show quoted text -

Yes, these are HP printers.
 
Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

>Yes, these are HP printers.

Why does it not surprise me. Ok here's what you should try on both the
client and server side.

1. On the server side, go to Admin Tools > Services and look for
something called PML Driver HPZ12 of HP PML Driver HPZ12. It'll have
one or two goofy names most likely. Set it to disable and stop the
service(s).

2. On each printer or queue, right-click and do a Properties. Click
the Advanced tab and click the Print Processor button. HP's drivers
like to hijack the Windows print processor and put in their own
garbage. Set it to Winprint, RAW, click Apply, click OK. Do this for
all your queues or the ones you want to test.

Let me know how it goes.

- Thee Chicago Wolf
 
Re: Windows server 2003 printing problem - dialog box on console mustbe clicked to resume priting

Re: Windows server 2003 printing problem - dialog box on console mustbe clicked to resume priting

On Sep 10, 1:22 pm, Thee Chicago Wolf <.@.> wrote:
> >Yes, these are HP printers.
>
> Why does it not surprise me. Ok here's what you should try on both the
> client and server side.
>
> 1. On the server side, go to Admin Tools > Services and look for
> something called PML Driver HPZ12 of HP PML Driver HPZ12. It'll have
> one or two goofy names most likely. Set it to disable and stop the
> service(s).
>
> 2. On each printer or queue, right-click and do a Properties. Click
> the Advanced tab and click the Print Processor button. HP's drivers
> like to hijack the Windows print processor and put in their own
> garbage. Set it to Winprint, RAW, click Apply, click OK. Do this for
> all your queues or the ones you want to test.
>
> Let me know how it goes.
>
> - Thee Chicago Wolf

Thanks for the info. The printers were already set for Winprint and
Raw. I did find the service running so I disabled it. I'll let you
know if this makes the problem go away.
 
Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

Re: Windows server 2003 printing problem - dialog box on console must be clicked to resume priting

>Thanks for the info. The printers were already set for Winprint and
>Raw. I did find the service running so I disabled it. I'll let you
>know if this makes the problem go away.

Ok, great. There's a few other things we'd be able to try if it
doesn't help. I might also ask if there's any kind of HP thing running
in the system tray that could be killed.

- Thee Chicago Wolf
 
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