Server 2003 Backup exec 12

  • Thread starter Thread starter David
  • Start date Start date
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David

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I have a problem where by i cannot install backup exec 12 when i run the msi
file i get the following error message.

"An error was encountered while trying to load the install package. Review
the install log and contact your system administrator or re-run the setup
with administrator privileges".

This event logged in the application log

Source MsiInstaller
Category None
Event ID 11708
User DOMAIN\Administrator
Computer SERVERNAME

Description

Product: Symantec Backup Exec for Windows Servers -- Installation Failed.

I have come accross this article and tried some of the suggestions although
they're not for the version im running but I through it was worth a shot.

http://seer.entsupport.symantec.com/docs/302930.htm

There Server spec

Intel Xeon 3Ghz
1Gb Ram
150Gb space available on the C drive

Windows Server 2003 Standard SP2

The system is also being used as a Terminal Server.

Has anyone come accross this problem?
 
Re: Server 2003 Backup exec 12

Hello David,

Do you have any policy running that maybe removes some rights from the administrator?
Did you install it on the local server or via Remote desktop? Also BE you
have often to copy to harddisk before an install runs correctly. Additional
i would disable the Antivirus during installation.

Best regards

Meinolf Weber
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> I have a problem where by i cannot install backup exec 12 when i run
> the msi file i get the following error message.
>
> "An error was encountered while trying to load the install package.
> Review the install log and contact your system administrator or re-run
> the setup with administrator privileges".
>
> This event logged in the application log
>
> Source MsiInstaller
> Category None
> Event ID 11708
> User DOMAIN\Administrator
> Computer SERVERNAME
> Description
>
> Product: Symantec Backup Exec for Windows Servers -- Installation
> Failed.
>
> I have come accross this article and tried some of the suggestions
> although they're not for the version im running but I through it was
> worth a shot.
>
> http://seer.entsupport.symantec.com/docs/302930.htm
>
> There Server spec
>
> Intel Xeon 3Ghz
> 1Gb Ram
> 150Gb space available on the C drive
> Windows Server 2003 Standard SP2
>
> The system is also being used as a Terminal Server.
>
> Has anyone come accross this problem?
>
 
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