Re: Fax consol can't receive
I'm sorry, I don't have any solution for you.
Are you certain that the incoming calls that drop after about a minute
are really faxes? The behavior you describe (faxmodem can make outgoing
fax calls; answers an incoming call but drops it after about a minute)
is exactly what I experience when telemarketers call on my fax line.
Once the modem "answers" an incoming call, if it doesn't detect fax
tones, it takes it about a minute or so to decide that there's something
wrong and give the error message, even if the caller has hung up earlier.
Try re-posting your question in the windowsxp.print_fax newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsxp.print_fax
Microsoft's clunky web interface:
http://tinyurl.com/3t5a2w
There are two very knowledgeable people (Russ Valentine and Hal
Hostetler) who often respond to fax-related posts in that group.
Perhaps they can help you.
Include in your post at least:
1. The description of what happens when you try to receive a fax.
2. What version/service pack of XP you're using
3. Your fax modem make/model
4. The fact that you were able to send *and* receive faxes when you were
connected to the Internet using a cable modem, but that you have now
changed to DSL
5. A description of how your modem is connected to your DSL line (or to
a separate phone line, if that's the case).
6. Your note about the phone connected to the phone jack of the faxmodem.
7. That you were able to send a "fax" to your cell phone and the tones
you heard.
JBL wrote:
> Yes it has worked before. I only get faxes during Football season and since
> last year I have moved from cable to dsl modem.
>
> My dsl also has my digital tv through it. THe tech ran cat 5 cable to the
> sites where I have tv and internet. The cat 5 adapts to phone line to the
> modem and then cat 5 to the tv box. My modem has 4 ports and port 1 is for
> internet and 2, 3 and 4 is for tv. I have the fax modem plugged into an
> existing rj11 jack that was here before the dsl was installed.
>
> My fax modem came with the AS Rock MB and is a HSP56 M (VIA). Lots of VIA on
> HCL list. It did work before.
>
> I sent a fax to my cell and when I answered it I got a high pitched beeep
> for about 1 sec then again. I assumed that is what I was to hear.
>
> Hope this helps.
>
> THanks Lem for the assistance.
>
> JOe
>
> "Lem" wrote:
>
>> JBL wrote:
>>> Using a dsl filter didn't work.
>>>
>>> Some more info, I get to the 50sec mark after the modem answers the phone.
>>> Then I get "An error occured when receiving a fax."
>>>
>>> Maybe this info will help.
>>>
>>> "JBL" wrote:
>>>
>>>> I am using a dsl modem and didn't have a dsl filter on the line going to the
>>>> modem. Do you think that could be the culprit?
>>>>
>>>> Thanks for any responses.
>>>>
>>>> Joe
>>>>
>>>> "JBL" wrote:
>>>>
>>>>> I have tried 2 different computers and 2 differnt fax modems to set up to
>>>>> receive a fax. Have it set on manual and when phone rings I hit answer
>>>>> button. I get box saying I am receiving fax from another phone number.
>>>>>
>>>>> After about 50 sec, I get "An error occured receiving a fax from xxx-xxxx"
>>>>>
>>>>> I have reinstalled fax services and still can't receive.
>>>>>
>>>>> Running Windows Firewall and AVG 8.0
>>>>>
>>>>> Any suggestions on what is going on?
>>>>>
>>>>> I have a phone connected into the phone jack on hte internal modem that
>>>>> works fine.
>>>>>
>>>>> This is driving me nuts Need Help
>>>>>
>>>>> Thanks
>>>>>
>>>>> Joe
>> 1. Has this ever worked?
>> 2. Try disconnecting your DSL modem from the wall jack and connecting
>> the fax modem directly to the wall jack, without any filter.
>> 3. Assuming that (2) does not work, is either of the fax modems you
>> tried on the Windows XP HCL list?
>> http://winqual.microsoft.com/HCL/Default.aspx?m=x [use IE *ONLY* for
>> this page]
>> 4. Can you *send* a fax? Even if you don't have a fax machine handy to
>> use as a test receiver, just try to send a fax to your cell phone. If
>> the phone rings and when you answer you hear "fax tones", that's a
>> pretty good indication that it will work when sending to a real fax machine.
>>
>> In general, http://members.shaw.ca/bsanders/FAQFAX.htm (somewhat old,
>> but still a very good source of advice. see particularly, #12)
>>
>> --
>> Lem -- MS-MVP
>>
>> To the moon and back with 2K words of RAM and 36K words of ROM.
>> http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
>> http://history.nasa.gov/afj/compessay.htm
>>
--
Lem -- MS-MVP
To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm