V
Vishnu
Guest
While working with Symantec support, they asked me to do the following:
-Un-register Windows Installer (using msiexec /unregister)
-Boot Windows into Safe Mode
-Delete MSI.DLL, MSIEXEC.EXE, and MSIHND.DLL from System32
-Delete MSI.DLL, MSIEXEC.EXE, and MSIHND.DLL from System32/dllcache
-Boot back into Normal mode
-Download and reinstall Windows Installer 3.1v2
Upon trying to re-install Windows Installer, I receive an error stating
"Setup has detected that the Service Pack version of this system is newer
than the update you are applying. There is no need to install this update"
The KB893803v2 (Windows Installer 3.1v2) log shows:
[KB893803v2.log]
0.016:
================================================================================
0.016: 2008/09/15 16:21:29.281 (local)
0.016: K:\Downloads\Windows Installer 3.1\update\update.exe (version 6.1.22.4)
0.016: Hotfix started with following command line:
0.031: CheckSystem: ServicePack version Mismatch
0.031: DoInstallation: CheckSystem Failed: 0xf06b
0.031: Setup has detected that the Service Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
30.000: Message displayed to the user: Setup has detected that the Service
Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
30.000: User Input: OK
30.000: Update.exe extended error code = 0xf06b
30.000: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
Anyone have any idea on how I'm supposed to re-install Windows Installer at
this point?!?
Thanks,
Vishnu
-Un-register Windows Installer (using msiexec /unregister)
-Boot Windows into Safe Mode
-Delete MSI.DLL, MSIEXEC.EXE, and MSIHND.DLL from System32
-Delete MSI.DLL, MSIEXEC.EXE, and MSIHND.DLL from System32/dllcache
-Boot back into Normal mode
-Download and reinstall Windows Installer 3.1v2
Upon trying to re-install Windows Installer, I receive an error stating
"Setup has detected that the Service Pack version of this system is newer
than the update you are applying. There is no need to install this update"
The KB893803v2 (Windows Installer 3.1v2) log shows:
[KB893803v2.log]
0.016:
================================================================================
0.016: 2008/09/15 16:21:29.281 (local)
0.016: K:\Downloads\Windows Installer 3.1\update\update.exe (version 6.1.22.4)
0.016: Hotfix started with following command line:
0.031: CheckSystem: ServicePack version Mismatch
0.031: DoInstallation: CheckSystem Failed: 0xf06b
0.031: Setup has detected that the Service Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
30.000: Message displayed to the user: Setup has detected that the Service
Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
30.000: User Input: OK
30.000: Update.exe extended error code = 0xf06b
30.000: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
Anyone have any idea on how I'm supposed to re-install Windows Installer at
this point?!?
Thanks,
Vishnu