Re: Error with Auto Update
=> You may want to print or copy/paste these instructions into Notepad for
offline reference!
=> PPV = PowerPoint Viewer in the instructions below.
Proceed as follows, in order:
1. Stop the Automatic Updates service:
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)
2. Delete the contents of the Download folder:
Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.
3. Uninstall PPV 2003 via Add/Remove Programs & reboot. (It's safe to
ignore any "Such-and-such might not work if..." prompts.)
4. Download (SAVE) the installer for PPV 2007 SP1 to your desktop, do not
RUN it:
http://www.microsoft.com/downloads/details.aspx?FamilyId=E985ED98-5003-4DC1-88EC-3E151E4DC790
5. Double-click on the file you saved in #4 above to install PPV 2007 SP1.
After doing so, PowerPointViewer.exe should be located in C:\Program
Files\Microsoft Office\PowerPoint Viewer <=this folder.
6. Start the Automatic Updates service:
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)
=> Note: Automatic Updates will soon offer you Security Update for Office
2007 (KB954326). Despite the wording, it will only install an update for
PPV 2007 SP1 (and Office 2007 Compatibility Pack, if installed) so please
accept this update (which should install without a hitch now).
--
~PA Bear
jmcclain wrote:
> I did find the Viewer in the list, but when i try to install the update, I
> get an error saying "some updates could not be installed, KB956500".
>
> I didn't think to look based on the error - just assumed it wasn't there.
>
> It will not install the update though - any suggestions?
>
> "PA Bear [MS MVP]" wrote:
>> Open Add/Remove Programs | Make sure the "Show Updates" box is checked
>> (top-right) | Scroll down and confirm that NEITHER of the following are
>> listed, Jim:
>>
>> - MS Office PowerPoint Viewer 2003
>>
>> - Security Update for Microsoft Office System 2007 (KB954038)
>>
>> Rhetorical question: If you don't have PowerPoint Viewer 2003 or
>> PowerPoint
>> Viewer 2007 installed and you chose not to install PowerPoint when you
>> installed Office 2003, how do you open PowerPoint files (e.g., PPS; PPT)?
>>
>> jmcclain wrote:
>>> Sorry for the typo. KB 956500
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> One step forward, one step back:
>>>>
>>>>>> jmcclain wrote:
>>>>>>> Using Office 2003
>>>>>>> KB 956900
>>>>
>>>> KB956900 does not point to a PowerPoint Viewer (PPV) update:
>>>> http://support.microsoft.com/kb/956900
>>>>
>>>> For Office 2003 SP3, other possibilities include KB948988, KB949041
>>>> (PPV
>>>> 2003), and KB954038 (Office Compatibility Pack for various Office 2007
>>>> applications including PPV 2007 [SP1]; note that the compatibility pack
>>>> doesn't necessarily mean that any Office 2007 applications are actually
>>>> installed).
>>>> --
>>>> ~PA Bear
>>>>
>>>> jmcclain wrote:
>>>>> Auto updates are set up as automatic.
>>>>>
>>>>> Office 2003 SP3
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Repost:
>>>>>>>> How do you have Automatic Updates configured (cf.
>>>>>>>> http://support.microsoft.com/kb/306525)?
>>>>>>
>>>>>> Is it Office 2003 SP3?
>>>>>>
>>>>>> jmcclain wrote:
>>>>>>> Using Office 2003
>>>>>>> KB 956900
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> What version of Office is installed? What is the KB article
>>>>>>>> associated
>>>>>>>> with this update?
>>>>>>>>
>>>>>>>> How do you have Automatic Updates configured (cf.
>>>>>>>> http://support.microsoft.com/kb/306525)?
>>>>>>>> --
>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>>>> DTS-L http://dts-l.net/
>>>>>>>>
>>>>>>>> jmcclain wrote:
>>>>>>>>> I have auto update turned on in XP Pro SP3
>>>>>>>>>
>>>>>>>>> Each time I shut down, I get an option to " install updates and
>>>>>>>>> shut
>>>>>>>>> down".
>>>>>>>>> The update is for a security update for Powerpoint viewer that i
>>>>>>>>> do
>>>>>>>>> not
>>>>>>>>> have
>>>>>>>>> on this machine.
>>>>>>>>>
>>>>>>>>> It keeps wanting to do the update but I am not sure how to delete.